PT Pegadaian Research Articles

Influence of leadership style on employee performance at PT Pegadaian Ragional Office Region III and Palembang Branch

This study aims to analyze the influence of leadership style on employee performance at PT Pegadaian Regional Office III and Palembang Branch. Leadership style plays an important role in improving employee performance which has a direct impact on achieving company goals. This study uses a quantitative method with total sampling of all employees at PT Pegadaian Regional Office III and Palembang Branch. The results of the analysis show that leadership style has a positive and significant influence on employee performance, especially in the decision-making process, by providing employees with the opportunity to provide input. However, there are still some employees who feel less listened to, which can hinder performance improvement. The findings provide implications for the development of a more inclusive and responsive leadership strategy at PT Pegadaian.

THE INFLUENCE OF LEADERSHIP STYLE AND WORK MOTIVATION ON EMPLOYEE PERFORMANCE AT PT PEGADAIAN RAGIONAL OFFICE REGION III AND PALEMBANG BRANCH

This study was conducted to determine the impact of leadership style and work motivation on employee performance at PT Pegadaian Ragional Regional Office III and Palembang Branch. The data used in this study is primary data, collected directly from employees through structured questionnaires that measure variables such as leadership style, work motivation, and employee performance. A descriptive and inferential approach was employed to analyze the relationships among the study variables. The results showed that leadership style has a positive and significant effect on employees' performance at the regional office level. Work motivation has an important positive effect on employee's performance so that the second hypothesis can be accepted. Leadership styles have a negative effect on the performance of employees at the Regional Office level, while leadership styles and motivational strategies have positive effects on employee performances. The findings of this study offer practical guidance for organizational leaders and HR professionals seeking to optimize workforce performance through tailored leadership and motivation practices, contributing to more effective management strategies within similar corporate and branch-level environments.

Effect of Service Quality on Customer Satisfaction at PT Pegadaian Watansoppeng Branch

This study aims to analyze the effect of quality on customer satisfaction at PT Pegadaian watansoppeng branch. The research method used is quantitative with a descriptive approach. The research location was carried out at PT.Pegadaian Watansoppeng Branch, soppeng Regency, for 3 months. Data were collected through questionnaires and analyzed using descriptive statistical methods through the Statistical Package for the Social Science (SPSS) 27 application. Based on the results of this study, the t-test results that have been obtained on the variable service quality (X) on customer satisfaction (Y) obtained by ujit, service quality shows a sig value smaller than the significance level (0.000<0.05), or the t-count value is greater than the t-table (5.390> 1.670) so that the hypothesis is accepted. This shows that Service Quality has a positive and significant effect on Customer Satisfaction

PENGARUH PROMOSI DAN KUALITAS PRODUK KCA (KREDIT CEPAT AMAN) TERHADAP KEPUTUSAN NASABAH PADA PT PEGADAIAN (PERSERO) UNIT PANARUKAN DENGAN KEPUASAN NASABAH SEBAGAI VARIABEL INTERVENING

From time to time, public demand for credit increases. The PT Pegadaian (PERSERO) financial report stated that turnover and outstanding loans for each type of credit experienced growth from the previous year, thereby increasing capital rental income. This provides an opportunity for PT Pegadaian as an alternative to provide credit services to low-income groups of people who lack credit facilities from bank financial institutions. PT Pegadaian (Persero) provides credit very easily and quickly. One of the credit services provided to the public at pawnshops is a product called KCA. KCA is a superior product that is respected by the public. In general, the aim of this research is to describe, prove and analyze the influence of promotions and KCA product quality on customer decisions through customer satisfaction at PT Pegadaian (Persero) Panarukan Unit. The variables used are promotion, KCA product quality, satisfaction and customer decisions. The type of research is quantitative research. The research sample was collected using a purposive sampling method of 105 customers who had chosen more than one KCA product. The analysis tool used is path analysis. After conducting path analysis, it was found that promotion and product quality had a significant direct and indirect effect on customer decisions through satisfaction.

PENGARUH HARGA DAN PROMOSI TERHADAP KEPUTUSAN KONSUMEN DALAM PEMBELIAN CICIL EMAS DENGAN MINAT BELI SEBAGAI VARIABEL INTERVENING PADA NASABAH PT PEGADAIAN CABANG MADIUN

This research examines the influence of price and promotion on purchasing decisions with purchase interest as an intervening variable at PT Pegadaian Madiun Branch.The data collection method is carried out using a questionnaire method which contains statements regarding each variable studied. The respondents of this research were gold installment customers of PT Pegadaian Madiun Branch using a sample of 40 respondents. Data analysis in this research used the SmartPLS 2.0 program. Hypothesis testing using the PLS approach is carried out in two stages, namely testing the outer model and inner model. The outer model test was carried out to prove the validity and reliability of all indicators for each variable. The inner model test was carried out to test the influence between variables according to the previously established hypothesis. The research results show that price and promotion have a significant influence on purchasing interest, price and promotion have a positive and significant influence on purchasing decisions, price and promotion have a significant influence on purchasing decisions through purchasing interest.

PENGARUH MOTIVASI KERJA DAN DISIPLIN KERJA MELALUI PENGEMBANGAN KARIR TERHADAP KINERJA PEGAWAI DI PT. PEGADAIAN CABANG PROBOLINGGO

This research was conducted at PT Pegadaian Probolinggo Branch, this research aims to find out the influence of Work Motivation and Work Discipline through Career Development on Employee Performance at PT Pegadaian Probolinggo Branch, this research is explanatory research with a quantitative approach. The sample in this research was 54 employees at PT Pegadaian Probolinggo Branch. The sampling technique is saturated sampling (census), which is a sampling technique when all members of the population are used as samples. The data analysis technique uses PLS (Partial Least Square). The results of this research state that Work motivation has a significant and positive effect on employee performance. Work discipline has a significant and positive effect on employee performance. Work motivation has a significant and positive effect on career development. Work discipline has a significant and positive effect on career development. Career development has a significant and positive effect on employee performance. Work motivation has an indirect and significant effect on employee performance through career development. Work discipline has an indirect and significant effect on employee performance through career development.

The Influence of Works Ethics and Dicipline on Employee Performance on PT. Pawbroker Malalayang of Manado City

This study has a mission to assess the impact of work ethics and work discipline on the performance of employees of PT Pegadaian Malalayang Branch, Manado City. This study applied quantitative techniques, by applying the Multiple Linear Regression test. The study output indicates that work ethics partly has a positive and insubstantial effect on employee performance, while work discipline is partly able to have a positive and substantial impact on employee performance and together work ethics and discipline are able to have a positive and substantial effect on employee performance of PT Pegadaian Malalayang Branch Manado City. This study is expected to be a benchmark for employees of PT Pegadaian Malalayang Branch, Manado City so that in the future they can further improve their performance at work. These findings can also serve as a reference for further studies in studying the factors that can support the increase in employee performance in a company.

The Effect of Convenience on Customer Loyality of PT. Pegadaian Malalayang Branch

The purpose of this study is to ascertain how convenience affects client loyalty. In addition to analyzing the relationship between the impact of convenience in physical branches and the impact of ease of service through digital platforms on customer loyalty at PT. Pegadaian Cabang Malalayang, the degree of convenience provided by the company influences the customer's decision to keep using the service. A questionnaire is used in this study's quantitative methodology to collect data. The findings indicate that Customer Loyalty (Y) is significantly impacted by the Convenience variable (X). Tests for validity and reliability make sure the tools are reliable and valid. Convenience has a significant positive coefficient, according to a basic linear regression study, indicating that raising those qualities will raise customer loyalty. At PT Pegadaian Cabang Malalayang, convenience has a major impact on customer loyalty. The results of the F and T tests corroborate this fact.

Creative Self Efficacy in Mediating the Effect of Transformational Leadership and Innovative Behavior on Employee Performance

PT Pegadaian (Persero) is one of financial institution in the form of channeling funds to the public on the basis of the law of pawning. PT Pegadaian (Persero) Regional Office VII Denpasar in 2018 - 2020 has a low KPI value in the last 3 years compared to other regional offices throughout Indonesia. The decline in employee performance can be influenced by several factors, including leadership, innovative behavior and creative self-efficacy. This study was conducted to determine the role of creative self-efficacy in mediating the effect of transformational leadership and innovative behavior on employee performance. The sampling technique used was proportionate random sampling as many as 227 respondents were employees of PT Pegadaian (Persero) Regional Office VII Denpasar. Data were analyzed using Confirmatory Factor Analysis (CFA), Structural Equation Modeling (SEM) based on Partial Least Square (PLS). The results shows creative self-efficacy, transformational leadership and innovative behavior have a positive and significant effect on employee performance (t statistic > 1.96). The results of the mediation analysis showed that creative self-efficacy was not able to mediate transformational leadership on employee performance (18.3%) but was able to partially mediate the effect of innovative behavior on employee performance (41.7%). This research is expected to be empirical evidence for future research and to be able to enrich the theory of social exchange, transformational leadership, innovative behavior and creative self-efficacy. In addition, this research is expected to provide information as a leader in improving employee performance in the PT Pegadaian (Persero) Regional Office VII Denpasar.

The Influence of Service Quality, Ease of Transaction and Transaction Security on Customer Satisfaction at PT Pegadaian UPC Adam Malik Medan City

The Influence of Service Quality, Ease of Transaction and Transaction Security on Customer Satisfaction at PT Pegadaian UPC Adam Malik Medan City

IMPLEMENTASI STRATEGI DIGITAL MARKETING GUNA MENARIK MINAT NASABAH PEMULA PADA PT PEGADAIAN (PERSERO) CABANG JIMBARAN

With the rapid development of the times in this digital era, it certainly helps entrepreneurs to market their product widely. This study aims to determine the implementation of what digital marketing strategies are implemented and what digital marketing strategies are used to attract new customer at PT Pegadaian (Persero) Jimbaran Branch. This research uses qualitative methods and descriptive research types. Data collection techniques using observation, interviews and documentation. Data collection techniques using observation, interviews and documentation. Based on the results of research and analysis, it can be concluded that first, the implementation of digital marketing strategies at PT Pegadaian (Persero) Jombaran uses a promotion mix, namely a combination of marketing between conventional digital marketing and digital implementation, namely implementing 5D (Digital Devices, Digital Platfroms, Digital Media, Digital Data, and Digital Technology). Second, the digital marketing strategy to attract new customers used by PT Pegadaian (Persero) Jimbaran branch is Pegadaian Digital Service. As for the output of the results of this study, namely a tiktok account containing content, a flowchart to make it easier to create content, and a barcode that is used as a means of employee evaluation material, the barcode contains suggestions or comments from customers.

Implementation of Management Functions at PT Pegadaian (Persero)

This research aims to investigate and analyze the implementation of management functions at PT. Pegadaian (Persero) Lebong Regency. Considering the many functions of management, this research will only discuss four management functions, namely, planning, organizing, supervising, and directing. This research uses descriptive and qualitative research methods. In the data collection process in this research, researchers used observation, interview, and documentation techniques. In analyzing the data, researchers used data analysis techniques with data reduction steps, data presentation, and drawing conclusions. The research results show that employees already have their respective duties and obligations in dividing tasks as well as arranging activities by planning in advance. Apart from planning the division of tasks according to the abilities of each employee, PT. Pegadaian (Persero) Lebong Regency also provides good guidance to employees. By carrying out training activities that all employees must participate in. Then, in terms of supervision of PT Pegadaian (Persero), Lebong Regency also did well. Supervision is very important in a company so that the evaluation process runs smoothly.

Pengaruh Layanan Agen Pegadaian dan Digital Service terhadap Kinerja PT Pegadaian Cabang Kupang

This research aims to determine the influence of pawnshop agent services and digital services on the performance of PT Pegadaian Kupang Branch. The type of research used is quantitative research using primary data. The sampling technique used in this research was saturated sampling. So in this study the sample used was the entire population, namely pawnshop agents. The data analysis techniques used in this research include instrument testing, multiple linear regression model estimation, classical assumption testing and hypothesis testing using eviews12 software. The results of this research show that the pawnshop agent variable has an influence on the performance of PT Pegadaian Kupang Branch, the digital service variable has an influence on the performance of PT Pegadaian Kupang Branch. So simultaneously the pawnshop agent and digital services variables influence the performance of PT Pegadaian Kupang Branch.

The Effect of Knowledge and Promotion on Customer Interest in Using Services PT. Pegadaian Branch, Parepare City

This study aims to determine: The influence of customer knowledge on customer interest in using PT Pegadaian services at the Parepare city branch and to determine the influence of promotion on customer interest in using PT Pegadaian services, both of which greatly influence customer interest. The method used is quantitative and data is obtained by means of questionnaires, interviews and documentation. Data analysis techniques: validity test, reliability test, statistical test and classical assumption test. The results of the study indicate that the influence of customer knowledge partially has a significant effect on customer interest in using PT Pegadaian services and then promotion partially has a significant effect on customer interest in using PT Pegadaian services.

Service System and Marketing Strategy of PT Pegadaian Rappang Branch in Enhancing Customer Interest

Service System and Marketing Strategy of PT Pegadaian Rappang Branch in Enhancing Customer Interest

Pengaruh Disiplin Kerja dan Motivasi Kerja terhadap Kinerja Karyawan pada PT Pegadaian Persero Kantor Cabang Bekasi Timur

This research aims to measure the influence of work discipline and work motivation on employee performance at PT Pegadaian Persero East Bekasi Branch Office. This research was conducted using quantitative methods. The number of samples used in this research was 50 respondents. The design used in this research is hypothesis testing using SPSS Versi 25. The results of this research show that (1) There is no correlation between Work Discipline and Employee Performance; (2) There is a correlation between work motivation and employee performance; (3) There is a correlation between Work Discipline and Work Motivation on Employee Performance.

The Influence Of Creating Shared Value (Csv) On Pt Pegadaian Brand Image And Customer Loyalty

This research aims to analyze the influence of creating shared value (CSV) on brand image and customer loyalty at PT Pegadaian. CSV is an independent variable that contains aspects of social, environmental and economic values. CSV performance is focused on PT Pegadaian CSV program, namely sorting waste, saving gold and the gade integrated farming. This research uses an ex post facto quantitative approach with a structural equation model (SEM) which is operated using Amos version 24. Respondents in this research are customers or customers of PT Pegadaian who receive the benefits of the CSV program, namely the waste bank program for sorting waste, saving gold and the integrated gade. farming. Validity testing uses confirmatory factor analysis (CFA) and reliability uses construct measurement values with valid and reliable results. Data analysis uses descriptive statistical analysis and path analysis. The results of the research show that there is a positive and significant influence between social and brand image, there is no significant influence between the environment and brand image, there is a positive and significant influence between the economy and brand image, and there is a positive and significant influence between brand image and customer loyalty. The results of this research provide information that the higher the CSV performance, the more it provides a positive image for the company which influences customer loyalty.

The Role of Digital Transformation and Entrepreneurial Orientation in Achieving Competitive Advantage in Industry 4.0

In the realm of transitioning economies and the advent of Industry 4.0, digital transformation has emerged as a paramount subject. Nonetheless, there remains a scarcity of studies offering a comprehensive elucidation of the interplay between Digital Transformation (DT) and Entrepreneurial Orientation (EO) in the context of Organizational Change (OC). Digital transformation entails the integration of digital technology across all facets of business operations, fundamentally altering how enterprises function and deliver value to clientele. This paper explores these dynamics by addressing three fundamental inquiries: Firstly, how do digital transformation and entrepreneurial orientation correlate with the Organizational Change (OC) process? Secondly, why are digital transformation and entrepreneurial orientation deemed pivotal? Lastly, how do digital transformation and entrepreneurial orientation impact Organizational Change, and do they influence innovation behaviour and competitive advantage? This paper aims to enrich the discourse and foster an understanding of the critical roles played by digital transformation and entrepreneurial orientation in attaining competitive advantage through the Organizational Change (OC) process and fostering innovation behaviour at PT Pegadaian. To bridge the existing gap in the literature, this study posits digital transformation and entrepreneurial orientation as antecedents of the Organizational Change (OC) process, thereby fostering innovation behaviour and competitive advantage. The research adopts a case study approach rooted in qualitative analysis.

SISTEM PEMBERIAN KREDIT CEPAT AMAN (KCA) DI MASA PANDEMI COVID-19 PADA PT PEGADAIAN CABANG MEDAN PETISAH

PT Pegadaian is a non-bank credit institution that provides credit distribution services to the public. The aim of this study is to find out if there are any changes in the system of credit granting during the current COVID-19 pandemic and their influence on the rate of votes in the Pegadaian PT Branch Field of Petisah. As for the data used in this final task, there are primary data and secondary data. Data collection techniques include interviews, observations, and documentation. The data analysis techniques used are qualitative and descriptive. Based on the results of the analysis carried out, it can be concluded that the system of rapid granting of safe credit (KCA) at PT Pegadaian Branch Field Petisah during the pandemic period has undergone changes in accordance with government regulations that restrict mobility and activity in public areas and have an influence on the rate of number of customers in recent years.

Peran Aplikasi Pegadaian Digital Service (PDS) dalam Mempermudah Transaksi dan Layanan Milenial di PT Pegadaian Sumbawa

Pegadaian is a state-owned company that has been established since 1905 and is currently 123 years old. This company is one of the most developed companies in Indonesia, including in the city of Sumbawa, West Nusa Tenggara Province. This is indicated by the increasing number of branch offices and UPCs on the island of Sumbawa which are very easy to find. PT. Pegadaian continues to innovate pawn products to attract consumers and increase company profits. In line with this, the number of consumers has also increased drastically because of the various conveniences offered by PT. Pegadaian with the slogan "Solving problems without problems". This research aims to find out the role of the Pegadaian Digital Service (PDS) application in facilitating millennial transactions and services at Pt Pegadaian Sumbawa. This research uses a qualitative descriptive method based on primary and secondary data and uses data collection techniques: observation, interviews, and documentation. Data was analyzed interactively using steps, namely data reduction and data validity. The results of the research show that the role of the Pegadaian Digital Service (PDS) application in facilitating millennial transactions and services at PT Pegadaian Sumbawa is without effectiveness, weak effectiveness, hidden effectiveness, and premium effectiveness.