PurposeThe US construction industry has been relatively slow to employ digital information technologies. The lack of adoption by project owners is a result of them not having a solid understanding of probable factors (PFs) that could influence the implementation of such systems and potential benefits (PBs) that can serve as key motivators and an assessment instrument. Thus, this article aims to study PBs of digital construction-phase information management (DCIM) systems for project owners and PFs that could influence the implementation of such systems by project owners.Design/methodology/approachQualitative data collection and analysis methods were followed to conduct the research. The qualitative data (information) regarding PBs and PFs were collected using a survey to subject matter experts and the content analysis method was used to analyze the data.FindingsFindings show that almost all the qualitative data regarding PBs of DCIM systems are positive, and these data support 10 of 18 PBs with which they were compared. The qualitative data that is negative does not support one PB. Findings also show that all the qualitative data regarding the PFs are confirmatory, and these data support 14 of 28 PFs with which they were compared. The most supported PB is improvement in the efficiency of documentation within the organization and the most supported PF is upper management support.Originality/valueThe primary contribution of this research is in increasing project owners’ understanding of PBs of DCIM systems and PFs that could influence the implementation of such systems.