Private Healthcare Industry Research Articles

Formal Institution Networks and Coopetition: Insights from the Brazilian Private Healthcare Industry

This study demonstrates that formal institution networks are antecedent to firms adopting coopetition to improve performance. The influence of formal institution agents to foster coopetition within an industry is driven by fragilities in the institutions of emerging economies. We studied the Brazilian healthcare sector, which is characterized by strong regulation and government support. We analyzed how and to what extent coopetition relates to formal institution agents and the performance of private healthcare operators. The study employs a quantitative methodology with a sample of 149 firms from the Brazilian private healthcare system through partial least squares structural equation modelling (PLS-SEM). Our findings highlight that networks facilitated by formal institution agents precede firms’ adoption of coopetition to enhance performance. They also underscore the impact of regulatory policy on firms’ strategies and behaviors in the healthcare sector. Our findings emphasize that formal institution networks alone do not guarantee performance improvement. Healthcare firms must develop coopetitive strategies to create and capture value within these relationships. Our study sheds light on the organizational dynamics within the Brazilian private healthcare sector and provides insights for managers and policymakers. For policymakers, it highlights opportunities and challenges in enhancing healthcare sector competitiveness, emphasizing the importance of considering the institutional environment. For healthcare firm managers, it details opportunities for developing coopetitive strategies. Finally, the study is subject to boundary conditions potentially limiting the generalizability of its findings to a broader global context. Additionally, it is also limited by the cross-sectional design since respondents’ replies are specific to the current scenario in the healthcare sector.

An Insight on Medical Insurance Malpractices Prevailing in the Healthcare Industry and its Impact on Socio Economic Background – Special Reference to UAE Private Healthcare Industry

Purpose: Examine medical insurance malpractices in the UAE's private healthcare industry and assess their impact on the socio-economic landscape, focusing on the context of a rapidly growing economy and a diverse healthcare system.
 
 Theoretical framework: Situated within the dynamic framework of the UAE's expanding economy and healthcare sector, emphasizing the pivotal role of health insurance policies in providing medical coverage.
 
 Design/Methodology/Approach: Employ a comprehensive research approach to uncover prevalent medical insurance malpractices within the private healthcare industry of the UAE. Analyze the effects of these practices on various socio-economic aspects.
 
 Findings: In the backdrop of an evolving healthcare landscape, the study reveals instances of malpractices within medical insurance in the UAE's private healthcare sector. These practices have implications for access to quality healthcare and the broader socio-economic fabric.
 
 Research, practical & social implications: The research outcomes hold significant implications for both policy makers and stakeholders within the healthcare industry. Addressing medical insurance malpractices is essential to ensure equitable access to healthcare services and to maintain a healthy socio-economic balance.
 
 Originality/Value: This study contributes to the understanding of the interplay between medical insurance malpractices and the socio-economic backdrop of the UAE's private healthcare industry. By shedding light on exploitative practices, the research highlights the need for regulatory measures to safeguard the well-being of both individuals and the nation's socio-economic landscape.

Exploring the Success Factor Of Digital Marketing: A case study of Private Healthcare Organization in an Emerging Economy

Abstract
 The purpose of this study is to assess the potential of social media platforms to build a successful marketing campaign for the private health-care industry. This will be accomplished by studying the current trends, audiences, and marketing tactics that are applied to these channels. In addition, the research will make a contribution to this understanding by investigating the efficacy of various types of marketing strategies that are used in the private health-care industry, such as influencer marketing, content marketing, and social media advertising, and how these strategies can be leveraged to create marketing strategies that are more effective. This research project will also focus on identifying any bottlenecks that could be hindering the utilisation of these channels and providing solutions to improve their effectiveness in the marketing mix. This will be done as part of the overall goal of improving the effectiveness of the marketing mix. At the end of the day, the purpose of this research is to develop an understanding of how social media channels can be utilised successfully as an important instrument in marketing for the health-care industry.

The emergence of coopetition in highly regulated industries: A study on the Brazilian private healthcare market

Coopetition between firms starts from one of two general development patterns: the deliberate strategy or the emergent strategy. These two patterns of coopetition have been largely studied in developed countries where institutions are efficient and provide a favorable environment for business strategies. However, the institutional environments in developing economies are neither efficient nor business friendly. Government intervention is not uncommon in developing economies, particularly in highly regulated industries. The purpose of this paper is to advance knowledge about the emergence of coopetition in highly regulated industries in developing economies. To achieve this, we carried out an exploratory case study with 22 representatives from the Brazilian private healthcare industry. The study extends coopetition theory on the emergence of cooperation between competitors in a highly regulated industry; advances the institutional approach to coopetition; shows the role of governmental pressures in the interplay of competition and cooperation in developing economies; and contributes to the coopetition strategy literature by identifying institutional dysmorphia, a distortion of a formal institutional agent's primary role, and its effects on the strategic decisions of competitors. We conclude that legitimate institutional pressures foster the emergence of transactional coopetition while dysmorphic institutional pressures foster the emergence of confrontational coopetition.

INVESTIGATING THE EFFECTS OF ADMINISTRATIVE SERVICE QUALITY ON CUSTOMER RETENTION IN A PRIVATE HEALTH CARE ORGANISATION

Ponte Academic JournalDec 2022, Volume 78, Issue 12 INVESTIGATING THE EFFECTS OF ADMINISTRATIVE SERVICE QUALITY ON CUSTOMER RETENTION IN A PRIVATE HEALTH CARE ORGANISATIONAuthor(s): Luvhengo Usapfa ,Lekunze JN, Molamu NPJ. Ponte - Dec 2022 - Volume 78 - Issue 12 doi: 10.21506/j.ponte.2022.12.10 Abstract:As the business environment is becoming more competitive, so are organisations forced to redefine themselves to ensure growthfollows a case study approach and investigate the effects of administrative service quality on customer retention in a private health care organisation in a predominantly rural setting in South Africa. The study focusses on what constituted administrative service quality in the private health care industry, and the effects thereof on customer retention as a growth strategy. A quantitative research approach was followed, and a survey instrument was used to collect data from 102 customers who were randomly selected as they visit the facility over a period of 4 months. The data was captured on SPSS version 25.0 and analysed using descriptive statistical methods. In this study, a positive correlation was established between administrative service quality, customer retention and growth of the customer base. This finding provides guidance to the hospital management on how best to allocate resources in addressing gaps in the administration. The implementation of findings may result in the reduced customer complaints and increased occupancy rate which in turn ensures customers retention. The study has shown that administrative service quality influences customer retention and growth in private health care sector. The study recommends a continuous monitoring and improvement in the administrative service if the care provider is to secure its market share in a highly competitive sector. Download full text:Check if you have access through your login credentials or your institution Username Password

Measuring the Effect of Healthcare Service Quality Dimensions on Patient’s Satisfaction in The Algerian Private Sector

There is a gap in marketing literature related to impact of service quality dimensions on perceived service quality and patient satisfaction, in the private healthcare industry. The healthcare system is responsible for improving the general population’s health in a country. To differentiate from competitors, the quality of service is mainly considered a critical success factor for hospitals (Azmit et al., 2017). Therefore, competition is essential for improving quality and patient satisfaction in healthcare institutions (Kitapci et al., 2014). This article aims to determine the relationship between health service quality dimensions and patient satisfaction in the healthcare sector. Specifically, the paper seeks to find out the most critical dimensions of service quality, which is used to evaluate the characteristics of private healthcare service quality as perceived by patients. A field study was carried out on a sample of 208 patients in Tlemcen city in Algeria. The questionnaire developed for this study was based on a SERVQUAL model specifically, based on Parasuraman, Zeithaml, and Berry, (1985) variables that identified the influence of five dimensions (i.e., reliability, tangibility, assurance, responsibility, and empathy) in healthcare service environments on patient satisfaction. The results have found after the application of structural equation modelling that: reliability, tangibility, assurance, responsibility was more significant in contributing to patient satisfaction, while empathy was not significant. This indicates that patients tend to have a positive perception about the health service if they consider the perceived quality of the health service to be credible, reliable, tangible, and responsive, even though they may feel that the health provider does not empathize with them. Hence, healthcare industry practitioners can consider this model as an instrument to assess healthcare and help improve their service quality. Therefore, service provider managers can use this instrument to assess private hospital service quality in Algeria and other African countries.

Interpersonal Influence on Patients’ Choice of Medical Practitioners in A Less-Regulated Private Health Care Industry

The Sri Lanka Journal of Management (SLJMS) is an international, peer-reviewed journal which is published by the Faculty of Management Studies, The Open University of Sri Lanka with high quality, and original research contributions to management knowledge.

The Role of Public Resource Desynchronization on Business Model Sustainability in the Private Healthcare Industry

The research objective to examine the role of public resource desynchronization on business model sustainability in the private healthcare industry based on the application of a public policy. This study is based on recently reported data on bed occupancy rate and stakeholder insights during the SARS-CoV-2 pandemic in the private healthcare industry in Spain. The findings reveal how desynchronization of a public health policy can undermine business model sustainability in the private healthcare sector. The role of public resource desynchronization in the private healthcare sector is linked to an applied public health policy, which affects the business model sustainability of private hospitals. Private hospitals need to be vigilant regarding the role of public policy on resource desynchronization in the healthcare industry, which can affect the sustainability of their business models. This study contributes to linking the role of resource desynchronization with the application of a public policy in the healthcare industry which can affect the sustainability of private hospitals’ business models.

Talent Development Practices: A Revisit as an Imperative for Talent Retention

A rapidly advancing technology has transformed the scene of employment making the talents increasingly attractive and marketable across the globe, making them a new differentiator in the human capital market. This, in turn, has created tremendous pressure on the organisation to ascertain talent retention. As a result, scholarly endeavors are continuing to address the dynamics of talent and therefore, talent development is gaining attention as a new mechanism to address challenges confronting these organisations. In explaining this phenomenon, there have been also consistent calls to investigate work engagement as well across different settings to further explore employee retention. Therefore, this study attempts to address underexplored constituents in explaining intention to stay from a talent perspective including talent development practices and work engagement. A structured self-administered questionnaire was used in this research to collect data from 287 respondents from the Malaysian private healthcare industry. Structural equation modeling was used to analyse the data. The results discussed in terms of evolutionary findings in the realm of theory and practice of talent development. It is envisaged that the findings were an incremental contribution to existing literature and also of great importance to organisational behavior scholars, human resource experts, and workplace policy regulators.

COVID-19: Opportunity to Re-Imagine Our Response to a National Medical Crisis

The US is facing the most significant health challenge since the 1918-1919 flu pandemic. A response commensurate with this challenge requires engaged leadership and organization across private and public sectors that span federal agencies, public and private healthcare systems, professional organizations, and industry. In the trauma and emergency care communities, we have long discussed the tension between competition in healthcare and the need for regional cooperation to respond to large-scale disasters. The response to COVID-19 has required unprecedented coordination of private and public sector entities. Given the competitive nature of the US health system, these sectors do not regularly work together despite the requirement to do so during a national emergency. This crisis has exposed how structural aspects of the present healthcare system have limited our ability to rapidly transition to a whole-nation response during a national crisis. We propose a renewed focus on the intersection of the healthcare system and national security, with the express goal of creating a public-private partnership focused on leveraging our healthcare infrastructure to support the national security interests of the US.

Reimagining India's health system: a Lancet Citizens’ Commission

Reimagining India's health system: a Lancet Citizens’ Commission

Defining emergency telehealth

The American College of Emergency Physicians Emergency Telehealth Section was charged with development of a working definition of emergency telehealth that aligns with the College’s definition of emergency medicine. A modified Delphi method was used by the section membership who represented telehealth providers in both private and public health-care delivery systems, academia and industry, rural and urban settings. Presented in this manuscript is the final definition of emergency telehealth developed with an additional six clarifying statements to address the context of the definition. Emergency telehealth is a core domain of emergency medicine and is inclusive of remotely providing all types of care for acute conditions of any kind requiring expeditious care irrespective of any prior relationship. The development of this definition is important to the global community of emergency physicians and all patients seeking acute care to ensure that appropriately trained clinicians are providing the highest quality of emergency services via the telehealth modality. We recommend implementing emergency telehealth in a manner that ensures appropriate qualifications of providers, appropriate/parity reimbursement for telehealth services and, most importantly, the delivery of quality care to patients in a safe, efficient, timely and cost-effective manner.

Better healthcare setting for better healthcare service quality

Purpose The purpose of this paper is to assess and compare different private healthcare settings based on perceived service quality in Indian context using analytical hierarchy process (AHP). The Indian private healthcare sector has been controlled by three categories of healthcare settings, namely, nursing clinics (NCs), non-corporate hospitals (NCHs) and corporate hospitals (CHs). Design/methodology/approach AHP was used to rank order of healthcare setting regarding the service quality dimensions and relative standings of every service provider with respect to its competitors. The authors collected random data from nine private hospitals situated in eastern and southern India. The authors proposed a feasible appraising approach based on AHP to decide the sustainability priority of dimensions like reliability, physical environment, empathy, efficiency, timeliness, transparency, affordability, communication, appropriateness and consistency in the Indian private healthcare industry. Findings The result demonstrates that Indian NCHs are performing better on customers’ perceived service quality, followed by CHs and NCs. The comparative performance of healthcare settings is an attempt to establish a performance ranking. Originality/value This research assesses dimensions of the service quality that need urgent attention. The results may provide insight to healthcare managers as to how they can improve their service quality in order to match customer expectation and to improve business performance.

The Systematic Review and Conception of Brand Socialization, Engagement and Loyalty Amongst Private Hospital Patrons

Our study aim is to present the systematic review and conception of the potential research concerning brand socialization and brand engagement and how they find out about the brand loyalty among private hospital patrons. Currently, the health care industry in developing countries is playing a crucial role to cater for consumers’ needs and demands. The private health care industry in Malaysia is also of no exception—it is undeniably facing intense challenges in trying to deliver the best services to their patrons in the most effective and efficient manner. Of late, marketers, practitioners, and researchers are interested in analysing the key secret behind their engagement with their consumers. Moreover, it would be pointless for firms to spend a significant amount of time and money to build their brands with the patrons will be in vain if they fail to generate profits to stay for long in the industry. Thus, the interaction among consumers is boosted by brand socialization to build engagement which further affects the loyalty of the health care industry. However, as far as the conception process is concerned, researchers may have to deal with a lot of information about brand and branding from past literature which requires some systematic reviews that aim to identify, evaluate critically and assimilate the outcomes of connected and considerable studies so that more proper conception of the research framework can be obtained. The practical implications of this study will both enrich and benefit the researchers and marketers in the health care industry to increase the conceptions of appropriate branding constructs.

Involving Patients in Research? Responsible Research and Innovation in Small- and Medium-Sized European Health Care Enterprises-ADDENDUM.

Health research is generally undertaken to resolve existing health problems or enhance existing solutions. Research ethics committees have been the main governance tool for research for more than half a century. Their role is to ensure that research is undertaken ethically. To close the increasing gap between science and society, other governance tools are required. The European Commission recommends and actively promotes the policy of responsible research and innovation (RRI). In addition to sound research ethics, a key feature of RRI is the involvement of different societal stakeholders throughout the research process.But how accepted is the involvement of societal stakeholders in the research of small- and medium-sized enterprises (SMEs) in the health care sector? This question is examined based on 18 in-depth interviews with private health care industry representatives from across Europe in companies focusing on developing medical device technology. Findings suggest that SMEs are reluctant to undertake research involving patients, especially in the early stages of the research and innovation process. For some SMEs this is due to concerns about the dangers of raising expectations they cannot meet, while for others the main concerns are increasing costs and producing less competitive products. Implications of the research findings are discussed.

Involving Patients in Research? Responsible Research and Innovation in Small- and Medium-Sized European Health Care Enterprises*

Abstract:Health research is generally undertaken to resolve existing health problems or enhance existing solutions. Research ethics committees have been the main governance tool for research for more than half a century. Their role is to ensure that research is undertaken ethically. To close the increasing gap between science and society, other governance tools are required. The European Commission recommends and actively promotes the policy of responsible research and innovation (RRI). In addition to sound research ethics, a key feature of RRI is the involvement of different societal stakeholders throughout the research process.But how accepted is the involvement of societal stakeholders in the research of small- and medium-sized enterprises (SMEs) in the health care sector? This question is examined based on 18 in-depth interviews with private health care industry representatives from across Europe in companies focusing on developing medical device technology. Findings suggest that SMEs are reluctant to undertake research involving patients, especially in the early stages of the research and innovation process. For some SMEs this is due to concerns about the dangers of raising expectations they cannot meet, while for others the main concerns are increasing costs and producing less competitive products. Implications of the research findings are discussed.

The new era of business intelligence

PurposeAs the health care sector is changing rapidly, there is a growing need to develop new ways to make data-driven decisions, especially at the organizational level. Data utilization, like business intelligence (BI) activities, benefits health care organizations. The purpose of this paper is to study the potential of Big Data and the utilization of BI tools in creating value in the private health care industry in Finland.Design/methodology/approachIntellectual capital (IC) components and Möller et al.’s (2005) work on value capabilities are used as a framework to point out the roles of data utilization and BI tools in value creation. Thematic interviews enable understanding of the value creation based on Big Data potential and utilization of BI tools in the Finnish private health care industry.FindingsThe findings will provide an understanding of the existing data sources and BI tools used in private health care. In addition, it provides an insight into the future-oriented Big Data potential, which can create new business concepts. The approach provides valuable insights for value identifying the future needs of data utilization and creates an understanding on the current state within the private health care sector.Originality/valueData-driven value creation is one of the most discussed topics in private health care sector. By analyzing the current data-source utilization, challenges with data and BI tool utilization and the future vision and development roadmaps, the authors gain a better understanding of the IC components and value creation capabilities.

Canadian legislatures and the regulation of the private health-care industry

This article discusses the three regulatory measures that Canadian provinces have used to implement the Canada Health Act criteria of universality, accessibility, and comprehensiveness. These three measures – the prohibition of duplicative private insurance, the prohibition of mixed private–public practice, and the capping of private physician fees to the levels of public fee schedules – are designed, above all, to regulate the health-care insurance and delivery industries. The article highlights the dangers of superficial analysis by the courts that is limited to canvassing potential violations of some patients’ individual rights, without taking into account the intricacies of health-care industry regulations and their effects on the public system as a whole. Without the vigilance of the courts, the Canadian Charter of Rights and Freedoms can certainly become the industry’s best ally in forcing a radical realignment of public policy in health-care systems across the country, without democratic debate.

The Impact of Service Quality Dimensions on Patient Satisfaction in the Private Healthcare Industry in Pakistan

The present study examines the “The impact of service quality dimensions on patient satisfaction in the private health sector located in district Sargodha, Pakistan. Service quality is considered to be as one of the significant factor to keep people safe and health from diseases. The study has been carried out by employing questionnaire as data collection techniques by designing 21 items on a five point likert scale. The sample size of the study is composed of 380 respondents from district Sargodha. The results of the study reveals that the most important factor that impact on service quality dimension is tangible “(Physical facilities, equipment, and appearance of personnel)” and empathy “(Caring, individualized attention the firm provides its customers)” so these are the most important factors of SERVQUAL model that impact on service quality. Future research may explore the service quality in various sectors in Pakistan in general and in the Sargodha region in particular.

Medscheme Mental Health Programme

Medscheme Mental Health Programme