Prioritization Of Critical Success Factors Research Articles

Overview and prioritization of critical success factors in NPD models for the chemical industry

Purpose: The purpose of the article is to review NPD models and identify critical success factors for new product development in the chemical industry. Design/methodology/approach: The systematic review of the literature was applied in the paper and the AHP method was used to build a hierarchical model for determining the importance of CFSs. Findings: The paper characterizes the concepts of new product development and general models of new product development. Older (pre-2000) and newer generation studies were included among the models described. Data analysis of new product development studies in the chemical industry was carried out. Based on the literature analysis, key factors determining the success of a new product were selected, with a division into general and typical elements of the industry in question. Research limitations/implications: The prioritization of CFSs will allow in the next step the analytic hierarchy process of NPD models, on the basis of which it will be possible to determine which of the analyzed models is most suitable for chemical products. Practical implications: Most chemical products are designed using trial-and-error techniques based on experimentation, making NPD in the chemical industry more iterative. This often involves generating a huge number of chemical components, and this means that the search area can be very large. It is therefore reasonable to look for decision support tools to facilitate the selection of necessary components. The selection of chemical product ideas should be based not only on an analysis of what is possible to produce, but also on an analysis of what the market would like to buy. The specifics of chemical products and changes related to 21st century trends are forcing the determination of appropriate CFSs for the chemical industry. Originality/value: The chemical industry is one of the world’s key industries, whose products are used in almost every area of life. Despite this high relevance, there has been no attempt to date to systematize the issues of developing new product lines or portfolios in this industry. Keywords: new product development model (NPD), critical success factors (CFSs), analytic hierarchy process (AHP), prioritization, chemical industry. Category of the paper: research paper, general review.

Prioritization of critical success factors for sustainable Lean Six Sigma implementation in Indian healthcare organizations using best-worst-method

PurposeRecent years have seen an increased demand for healthcare services, presenting a need to improve service quality through the deployment of sustainable Lean Six Sigma (LSS). This study aims to identify critical success factors (CSFs) of sustainable LSS and prioritize them based on their intensity of importance for the effective implementation of sustainable LSS in the healthcare environment.Design/methodology/approachThe present study identified 33 leading CSFs through a comprehensive literature review and expert experience and classified them into six major categories based on organizational functions. The primacy of these CSFs is established using the best-worst-method (BWM) approach. The significant advantage of this approach is that the decision-maker identifies both the best and worst criteria among alternatives prior to pairwise comparisons, leading to fewer pairwise comparisons and saving time, energy and resources. It also provides more reliable and consistent rankings.FindingsThe findings of the present study highlight the economic and managerial (E&M) CSFs as the most significant CSFs among the major category criteria of sustainable LSS-CSFs, followed by organizational (O), knowledge and learning (K&L), technological (T), social and environmental (S&E), and external factors (EF). Similarly, management involvement and leadership to implement sustainable LSS (E&M1), structured LSS deployment training and education (K&L2), and availability of required resources and their efficient utilization (O2) are ranked as the topmost CSFs among sub-category criteria of sustainable LSS-CSFs.Practical implicationsThe prioritization of sustainable LSS-CSFs determined in this study can provide healthcare managers, researchers and decision-makers with a better understanding of the influence on effective deployment of sustainable LSS, resulting in improved service quality in hospitals.Originality/valueThis paper is an original contribution to the analysis of CSFs in an Indian healthcare institute, utilizing the BMW method for ranking the sustainable LSS-CSFs. The advantage of utilizing and distinguishing the performance of this approach compared to other MCDA approaches in terms of (1) least pairwise comparison and violation, (2) consistency (3) slightest deviation and (4) conformity.

Exploration and Prioritization of Critical Success Factors in Adoption of Artificial Intelligence: a mixed-methods study

Exploration and Prioritization of Critical Success Factors in Adoption of Artificial Intelligence: a mixed-methods study

Identification and prioritization of critical success factors of knowledge management implementation using a novel hybrid group decision-making model

PurposeThe purpose of this study is to identify and prioritize the critical success factors (CSFs) of knowledge management (KM) implementation through a novel hybrid model, namely, Fuzzy Delphi method (FDM), interpretive structural modeling (ISM) and revised Simos, which is one of group decision-making (GDM) approaches.Design/methodology/approachThe CSFs of KM implementation were identified through a systematic literature review. FDM was adopted to determine the CSFs in the Iranian oil industry. Then, a novel hybrid model consisting of ISM and revised Simos techniques were used to classify and prioritize the CSFs.FindingsThe obtained results suggest that there are 13 CSFs of KM implementation. The result of ISM shows that the CSFs of KM implementation were classified into five levels. The result of revised Simos reveals that the “human resources management” obtained the highest priority and “leadership commitment and support” and “intellectual capital” ranked second and third, respectively.Research limitations/implicationsAs this research was performed in the Iranian oil industry, caution should be taken regarding the generalizability of the obtained results.Practical implicationsThe top managers of the surveyed companies could get acquainted with CSFs of KM implementation in their organization and use a GDM technique that has various advantages to solve the relevant problems.Originality/valueThis paper provides a twofold contribution to expand KM and GDM literature and to the best knowledge of the authors, it is a novel hybrid GDM model of its kind.

Identification and Prioritization of Critical Success Factors for Off-Site Construction Using ISM and MICMAC Analysis

Many studies have been conducted to define the critical success factors (CSFs) for off-site construction (OSC) activation, but there has been a lack of identification of the relationship with the identified CSFs. However, it is necessary to clearly identify the hierarchy and relationships with the success factors in order to develop specific strategies for OSC activation. This work presents a study that was conducted to identify the CSFs for OSCs and establish the relationships of the identified CSFs for OSC. First, 20 CSFs for OSCs were identified through prior study reviews related to CSFs for OSC. Next, the interpretive structural modeling (ISM), which has advantages in developing an understanding of complex relationships, was leveraged in order to analyze the relationships between 20 CSFs for OSC to derive a hierarchical model consisting of seven levels. The CSFs for OSC were classified into four groups using MICMAC analysis, which is useful for classifying factors by the strength of the relationship with factors based on driving power and dependence power. This proposed model can be used as a basis for developing management measures for OSC project success.

Fatores críticos de sucesso que melhoram a gestão escolar

Destaques: As instituições de ensino precisam cada vez mais lidar com a responsabilidade de transmitir conhecimento ao promover o desenvolvimento do estudante e qualificá-lo para o mercado de trabalho. Para se manterem competitivas neste mercado necessitam satisfazer as necessidades dos seus clientes (pais e alunos). Portanto, os gestores educacionais devem utilizar estratégias para melhorar e desenvolver o ambiente organizacional da escola.Objetivo: Analisar, por meio da identificação, descrição e avaliação, os Fatores Críticos de Sucesso (FSC) que influenciam a melhoria da gestão escolar. Estes fatores envolvem aspectos como: treinamento, projeto político pedagógico, ferramentas de ensino e qualidade percebida. Além disso, contribuir com dados que corroborem com o desenvolvimento da gestão escolar.Metodologia: O referencial teórico utilizado para tratar os FCS de Rockart (1979) é o komolgorov-Smirnov (1979). Como o método Kolmogorov-Smirnov tem aplicação simplificada, a Lógica Paraconsistente será também empregada, pois permite o tratamento com naturalidade de divergências, inconsistências e contradições, além de permitir a obtenção de resultados mais precisos e próximos da realidade (Casarin, 2007).Resultados: Foi constatado que o uso e a priorização dos FCS podem influenciar positivamente o desempenho do gestor escolar. É importante esclarecer que as escolas não deixam de ser empresas que prestam serviços e como tal devem considerar o emprego de estratégias que melhorem sua competitividade, produtividade, rentabilidade e excelência. Conclui-se que a gestão escolar pôde melhorar seu desempenho utilizando a priorização dos FCS na seguinte ordem crescente de importância: ferramentas de ensino, treinamento, projeto político pedagógico e qualidade percebida.Limitações: Este trabalho se restringe às dez melhores escolas da cidade de Niterói, de acordo com conceito no Exame Nacional do Ensino Médio (ENEM). Essa delimitação faz com que os resultados obtidos estejam sujeitos a padrões, como comportamento e exigências do mercado.Implicações práticas: Espera-se, além de agregar valor à literatura vigente, estimular os estudos em torno do tema proposto, visando cada vez mais auxiliar os gestores escolares na eficácia das ações.Valor e originalidade: Foram encontrados poucos estudos na literatura propondo a utilização dos FCS para tratar a melhoria de gestão em instituições de ensino. Sendo assim, este trabalho pretende descrever propostas inovadoras para este segmento; dar ao gestor educacional um papel de destaque ao identificar e priorizar os FCS; e, finalmente, contribuir com outros trabalhos que avaliam o impacto da capacitação de educadores no avanço da gestão escolar e na qualidade do atendimento aos estudantes.

Identification and prioritization of critical success factors in faith-based and non-faith-based organizations\u2019 humanitarian supply chain

In the last few decades, an exponential increase in the number of disasters, and their complexity has been reported, which ultimately put much pressure on relief organizations. These organizations cannot usually respond to the disaster on their own, and therefore, all actors involved in relief efforts should have end-to-end synchronization in order to provide relief effectively and efficiently. Consequently, to smoothen the flow of relief operation, a shared understanding of critical success factors in humanitarian supply chain serves as a pre-requisite for successful relief operation. Therefore, any member of the humanitarian supply chain might disrupt this synchronization by neglecting one or several of these critical success factors. However, in this study, we try to investigate how faith-based and non-faith-based relief organizations treat these critical success factors. Moreover, we also try to identify any differences between Islamic and Christian relief organizations in identifying and prioritizing these factors. To achieve the objective of this study, we used a two-stage approach; in the first stage, we collected the critical success factors from existing humanitarian literature. Whereas, in the second stage, using an online questionnaire, we collected data on the importance of selected factors from humanitarian relief organizations from around the world in collaboration with World Association of Non-Governmental Organizations (WANGO). Later, responses were analyzed to answer the research questions using non-parametric Binomial and Wilcoxon Rank-Sum tests. Test results indicate that for RQ1, two but all factors are significant for successful relief operation. For RQ2, we found significant differences for some CSF among faith-based and non-faith-based relief organizations. Similarly for RQ3, we found significant differences for some CSF among Islamic and Christian relief organizations.

Critical Success Factors for New Product Development in Biotechnology Companies

The development of new products has become increasingly critical for the competitiveness of companies, due to increased diversity and variety of products, the reduction of product life cycles, and, primarily, globalization of markets. Thus, the identification and prioritization of critical success factors for developing new products is important, particularly for the high degree of risk and uncertainty involved. The main objective of this article is the identification and prioritization of critical success factors in new product development projects in biotechnology companies in the state of Minas Gerais, Brazil. The research method used was a survey questionnaire, which was sent to a sample of 31 biotechnology companies in Minas Gerais state. The principal findings of this research are that interpersonal skills/relationships of the project leader and technical skills are the most critical factors for successful new product development in this industry. The implications for the biotechnology industry in general, as well as for those responsible for managing new product development, are discussed.

Prioritization of Critical Success Factors In The Process of Software Development

This study aims to identify, analyze and prioritize the factors or areas that when well managed produce favorable results in the software development process using the method of decision making Analytic Hierarchy Process (AHP). Ranking the top five factors are: Plan and Project Schedule (6.47 per cent), Customer Engagement (5.96 per cent), Defining the Methodology for Development (4.43 per cent), Commitment and Motivation (4.10 per cent) and Mission Project (4.09 per cent). Given the difficulty in finding a tool to support the development of this work was proposed and developed a web system. It is the only tool developed in Brazil with version available in Portuguese.

Identification and Prioritization of Critical Success Factors in Implementation of Knowledge Management Case study: Power Distribution Company of Kurdistan Province

In information community, knowledge is one of the most important resources of organization. To achieve competitive advantage, the organizations should manage their knowledge assets and capital accurately. Knowledge management systems can manage the organizational knowledge. However, implementation of these systems is encountered with some challenges leading to the failure of implementation of knowledge management system. By recognition of Critical success factors in implementation of knowledge management, the risk of implementation of knowledge management system is reduced. The present study is aimed to identify and classify the effective factors on implementation of knowledge management in power distribution company of Kurdistan province. After the evaluation of review of literature, these factors are identified and initial model is extracted. The applied research approach and its method is descriptive-survey. The study population is employees of power Distribution Company of Kurdistan province as 252. To evaluate the study variables, questionnaire is applied. The reliability of study measures is evaluated using Cronbach’s alpha and validity is evaluated using the opinion of experts. The results showed that effective factors on implementation of knowledge management in power Distribution Company of Kurdistan province were not effective equally and the main factor in implementation of knowledge management is “IT infrastructure”. DOI: 10.5901/mjss.2016.v7n51p135

APPLICATION OF DELPHI METHOD IN PRIORITIZATION OF CRITICAL SUCCESS FACTORS OF TQM FOR THE INDONESIA’S OIL AND GAS INDUSTRY

The study describes the use of the policy Delphi method in building consensus for the prioritization of critical success factors of TQM (CSFs of TQM). The use of multi attribute decision analysis for supporting the qualitative data analysis (multifactor evaluation process, analytic hierarchy process, and NVivo) has been considered the foremost technique for examining the manages needs and the weightings of preferences from the panel of managers for each CSFs of TQM in the most objective way available. Two round of Delphi surveys were conducted. A significant consensus on the weighted evaluation of the six CSFs of TQM and the consistency ratio were obtained from twenty managers. The results vividly reveal that the Delphi method is a powerful and appropriate technique for deriving objective opinions in a rather subjective area such as the multi-attribute model for the prioritization of the CSFs of TQM. The results of qualitative data analysis (using MFEP) indicate that training to improve products/services provides the first priority (the weighted evaluation 0.184; 0.224; and 0.169 for top level managers, middle kevel managers, and low level managers); followed by Quality Improvement, Top Management Commitment, Supplier Involvement, Cross- Functional Relationships among SBUs, and Supervisory Leadership. In addition, the qualitative data analysis (using AHP) also provides a set of sufficiently consistent CSFs of TQM was obtain after the second round of Delphi questionnaire. The result of consistency ratio (CR) shows that the managers had highly satisfactory in assessing the prioritization of CSFs of TQM (CR = 0.0456). Therefore, these CSFs of TQM were supported the results from the quantitative data analysis. Oil and gas managers in Indonesia can use these qualitative data results in concert with other critical quality management practices to help them in there word-class company initiatives. The researcher recommended the use of Delphi method as an objective and rigorous determining consensus. Researchers can also use this method to combine qualitative and quantitative research approaches into mixed methodology or triangulation. Keywords: Delphi Method, Qualitative Data Analysis, Critical Success Factors of TQM, Multifactor Evaluation Process, Analytic Hierarchy Process, and NVivo.

Prioritization of Critical Success Factors in Knowledge-Management Using the AHP Method

Abstract. Knowledge Management (KM) plays an important role in today’s enterprise management and implementation of KM takes a considerable time and resources from the organization. Therefore, it is essential that critical success factors (CSFs) of KM are identified and prioritized. According to what was said, the main purpose of this paper is: Identification and prioritization of CSFs in the KM in small and medium-sized enterprises (SMEs) in Iran. According to this objective, two steps are provided: in the first step the authors initially use a related topic of CSFs in KM implementation, which aims at identifying and investigating factors that result in more successful KM systems implementation that generate higher levels of value for organizations. By integrating insights drawn from these studies, the authors proposed a set of 12 CSFs which is believed to be more suitable for SMEs. Then, in the second step, these factors will be prioritized by analytic hierarchy process (AHP).

Identifying and ranking critical success factors of customer experience in banks

PurposeThe purpose of this paper is to identify and evaluate the critical success factors which make the dimensions for measuring customer experience (CE) in banking organizations more effective and purposeful. These critical success factors have been prioritized in order to find out which is more important for the five threshold dimensions to achieve favourable CE.Design/methodology/approachThe paper examines the critical success factors of CE which have been identified from the literature survey and through expert's opinion have finally confirmed in context of this study on banking organizations. Further, analytic hierarchy process (AHP) has been used in order to evaluate the identified 14 critical factors of CE and to find their priorities for success in banking organizations.FindingsOn the basis of the proposed hierarchical model, the findings suggest that the factors such as convenience, employees, online functional elements, and servicescape are critical for measuring CE in banking organizations.Research limitations/implicationsIn the literature, it is assumed that the criteria for measuring CE are mutually exclusive. But it has been found that in the real world these criteria may sometimes depend on one other, particularly in banking organizations. Therefore, in order to resolve such issues it is advised that future research may apply analytic network process (ANP).Practical implicationsThe findings suggest that the managers in banking organizations must ameliorate these critical factors according to their weights, in order to attain favourable CE, sustainable competitive advantage and customer delight.Originality/valueBecause of the subjective nature of CE, AHP serves as an empirical approach in prioritization of critical success factors of CE, which has been a major lacuna in available literature. The results presented in this paper are objective, reliable, and may be generalized for measuring CE in banking organizations.

A Fuzzy AHP Approach to Prioritization of Critical Success Factors for Six Sigma Implementation: Evidence from the Electronics Industry in Thailand

A Fuzzy AHP Approach to Prioritization of Critical Success Factors for Six Sigma Implementation: Evidence from the Electronics Industry in Thailand

Identifying and prioritizing critical success factors for coopetition strategy

PurposeCoopetition is a revolutionary mindset that combines competition and cooperation. This paper aims to determine and to examine success factors critical to coopetition strategy management and to explore the identified factors in Hong Kong manufacturing.Design/methodology/approachBased on a literature review and expert interviews following the analytic hierarchy process, this paper identifies and prioritizes seven critical success factors and 17 critical success sub‐factors comprising three success factor categories: management commitment, relationship development, and communication management.FindingsThe results show that management leadership and development of trust are the most important success factors. Based on the factors identified, the authors propose a hierarchical model for coopetition strategy management, which has been validated in Hong Kong industry to facilitate the formulation of action plans for better coopetition management.Practical implicationsThe prioritization of critical success factors and sub‐factors can help practitioners understand their relative importance and develop improvement plans in cases where they lack sufficient resources to deal with all factors simultaneously.Originality/valueThis paper identifies the critical factors for implementing coopetition and also validates and prioritizes them in Hong Kong manufacturing industry. It provides valuable information that can help manufacturers accomplish coopetition.