Priorities For Improvement Research Articles

Searching for differential effects of the dynamic approach to teacher professional development: a study on promoting formative assessment

ABSTRACT The Dynamic Approach (DA) to Teacher Professional Development (TPD) stresses the importance of identifying specific needs and improvement priorities for each teacher. A framework measuring teacher assessment skills was used and teachers were classified into three stages. The skills identified at each stage were used to make decisions in relation to the focus and content of the TPD course. A study in four European countries (i.e. Belgium, Cyprus, Greece and the Netherlands) was conducted. Teachers (N = 206) were randomly allocated into two groups (experimental and control group). A questionnaire measuring teachers’ skills in assessment and tests measuring students’ learning outcomes in mathematics (cognitive and metacognitive) were administered at the beginning and the end of the course. The DA was effective in improving the assessment skills of teachers at all stages. Differential effects of DA on promoting student learning outcomes in mathematics were identified. Implications of the findings are discussed.

Advanced Exergy-Based Optimization of a Polygeneration System with CO2 as Working Fluid.

Using polygeneration systems is one of the most cost-effective ways for energy efficiency improvement, which secures sustainable energy development and reduces environmental impacts. This paper investigates a polygeneration system powered by low- to medium-grade waste heat and using CO2 as a working fluid to simultaneously produce electric power, refrigeration, and heating capacities. The system is simulated in Aspen HYSYS® and evaluated by applying advanced exergy-based methods. With the split of exergy destruction and investment cost into avoidable and unavoidable parts, the avoidable part reveals the real improvement potential and priority of each component. Subsequently, an exergoeconomic graphical optimization is implemented at the component level to improve the system performance further. Optimization results and an engineering solution considering technical limitations are proposed. Compared to the base case, the system exergetic efficiency was improved by 15.4% and the average product cost was reduced by 7.1%; while the engineering solution shows an increase of 11.3% in system exergetic efficiency and a decrease of 8.5% in the average product cost.

Enhancement of Marina Service Quality of Yacht Tourism in Taiwan: A Euclidean Distance of Importance-Performance Analysis

In spite of COVID-19 struck tourism industry, the trend of yachting tourism is steadily increasing and provides a way for the tourism industry to resume after the epidemic. Marinas, a vital component of yachting tourism, deeply effects the yacht owners’ satisfactions and the coastal destinations attraction. Since the marina industry in Taiwan is still in its early stages, this study aims to identify ideal service quality standards to enhance competitiveness. With a limited cohort of 69 yacht owners in Taiwan possessing yachts exceeding 20 gross register tonnage (GRT), insights from our research, which engaged perspectives from 50 yacht owners, provide valuable understanding into their satisfaction regarding marina services in Taiwan. As the first study to explore key factors of marina service experience among yacht owners, this study applies importance-performance analysis (IPA) and Euclidean distance to provide the development strategy and improvement priority of Taiwan marina service. Overall, the result from improving IPA technique which adopted Euclidean distance reveal that yacht owners generally thought that the improvement priority of marina service quality is sewage, bilge water, and oil sludge treatment facilities, fueling facilities, high-voltage shore power facilities, land storage space. It is noteworthy that marina managers should embark on improving marina physical facilities as development strategy which highlight the performance of marina service quality for yacht owners and the improvement in those facilities can be developed to either increase the marina competition or to resume tourism industry.

Utilising Design Thinking To Alleviate The Effects Of Covid-19 On Civil Servant Operations

The phenomenon of design thinking has a significant potential to form a synergistic interaction of individual abilities of leaders, managers and civil servants in the context of global challenges caused by the consequences of the COVID-19 pandemic. Against the backdrop of these issues, ensuring the effectiveness of key state institutions and organisations is of particular relevance, which, in turn, requires a detailed analysis of potential measures to counteract negative impacts. The aim of the study is to analyse the potential of design thinking in the context of developing and implementing a comprehensive mechanism for overcoming the effects of COVID-19 on the activities of civil servants. The article focuses on the functionality of design thinking in terms of civil servants’ basic professional and personal skills. The possibility of their allocation as separate indicators of the concept is considered. The structural elements of design thinking are outlined, and each of them is described in detail. The imperative for establishing a unified mechanism to address the pandemic’s existing and potential adverse consequences is clearly demonstrated. The peculiarities of integrating design thinking based on the Stanford concept into the work of civil servants in Ukrainian public institutions are described. It is assumed that implementing this goal will increase the efficiency of civil servants, forming an effective mechanism for mitigating the risks caused by the pandemic. The author identifies sustainable principles that can facilitate the operational and strategic management of team performance in the civil service. The priorities for further improvement of design thinking skills to improve the efficiency of public institutions are revealed. The specifics of the Stanford model as an effective tool for team development and management decision-making are investigated. The main principles of the mechanism for overcoming the destructive effects of COVID-19 through the introduction of design thinking technology, which helps improve public institutions’ efficiency and quality of work and create favourable conditions for team effectiveness, are analysed. The study’s results have practical value in the development, improvement and modernisation of the design thinking concept to minimise the impact of the adverse effects of the COVID-19 pandemic.

Analysis of Service Quality Improvement Using Service Quality (SERVQUAL) and Importance Performance Analysis (IPA) Methods (Case Study at PDAM Banggai Regency)

PDAM Kab.Banggai is a service company that has the aim of meeting the needs in the field of clean water must provide the best service. The purpose of this research is to analyze service quality based on customer satisfaction and find out the factors that affect service quality to get a solution to the causes of problems based on service quality. This research will use the servqual method to measure service quality with the level of perceptions and expectations of consumers in the services provided by service providers. Furthermore, the Importance Performance Analysis (IPA) method is used in measuring the level of importance and performance so that the company can find out the attributes that need to be improved and maintained in service based on a Cartesian diagram and will produce a basis for customer satisfaction. After that, the Fishbone Diagram is used to analyze the consequences by finding and describing the factors that cause the existing problems. Then given the proposed improvements and submitted PDAM to be followed up by PDAM Kab.Banggai. The results of the Service Quality analysis of the quality of service of PDAM Kab. Banggai obtained a negative Gap in the Reliability dimension at attribute B5 (-1.200), in the Responsiveness dimension obtained a negative Gap at attribute C1 (-1.140), at attribute C2 with a negative Gap (- 1.120) and in the Assurance dimension with a negative Gap (-0.560). The results of the analysis using Importance Performance Analysis obtained 4 attributes that are among the top priorities for improvement, namely the attributes contained in quadrant I. The four attributes that are the top priorities for improvement are the ease with which customers can submit complaints online to the PDAM, employees are responsive when answering complaints from customers through online media such as whatsapp, officers contact customers when they cannot fulfill the specified repair promise and the use of PDAM services Kab. Banggai is guaranteed to be safe when making payment transactions. The proposed improvements given to PDAM Kab. Banggai are Attribute D2, namely conducting a re- check before making payment bills to customers, collaborating with third parties such as banks and outlets (indomaret, alfamidi, etc.) and making payment applications directly linked to PDAM accounts so that there is no manipulation during the payment process. Attribute C2 is instilling a sense of responsibility in officers and openness to customers to contact customers as soon as possible if something happens or cannot fulfill the specified repair promise, the need to make SOPs so that they have standard provisions for contacting customers if they cannot fulfill repair promises and provide facilities to contact customers. Attribute C1, namely recruiting Customer Service and implementing a 24-hour work shift system to be available if there are complaints via messages or calls, implementing online complaint services for 24 hours to be responsive to answering customer complaints and providing social media accounts that are always updated to provide information about PDAM and responsive when there are complaints from customers online. Attribute B5, namely implementing a work shift system for officers who are available when there are complaints via messages or calls, implementing online complaint services through social media and providing media for customers to submit complaints online such as providing PDAM contact numbers that are always active 24 hours. For further research, it is hoped that it will be able to research to implement the proposed improvements provided and analyze the quality of service after implementing the proposed improvements provided by the author so that the effectiveness of the services that have been implemented can be known.

Results From A Snapshot Survey Of Delirium Prevalence, Detection And Care In Hospitals In Ireland On World Delirium Awareness Day

Abstract Background Delirium, an acute encephalopathy characterized by acute onset, fluctuation, and attention deficits, is associated with increased mortality and morbidity, and with precipitation or worsening of dementia. Thus, delirium prevention, timely detection, and appropriate management are crucial. Methods On World Delirium Awareness Day (15th March 2023), a global survey was assessed delirium prevalence and care. A senior clinical staff member on each participating ward reported on delirium prevalence at 8AM and 8PM, and on usual ward practice; data was entered into an online survey by a data collector (typically an on-site clinician, visiting several wards to record data). This study reports data from Irish hospitals. Results In total, 132 wards from 15 hospitals across Ireland participated. Delirium prevalence, using a formal assessment tool, was 15.9% across all wards, highest in geriatric wards (20.5%). However, on wards where 'personal judgment' to detect delirium was utilized, the prevalence rate was 11.5%, implying that delirium may be missed on these wards. Intensive care units (76.2%), geriatric wards (70%), and Emergency Departments/Acute Medical Units (ED/AMUA; 66.7%) had the highest rate of written delirium protocols. Similarly, staff training (51.5% overall), was highest in ED/AMAU (88.9%), followed by general surgical (66.7%), and geriatrics wards (60%). In contrast, only 30.8% (4/13) of non-acute wards had provided staff with delirium training in the preceding year. Having at least one training session in the preceding year was associated with higher use of formal delirium tools (18.8% versus 60.3%). Wards reported staff training/educating as the main care improvement priority; 72.7% of wards identified lack of time to train staff as a key barrier. Conclusion Delirium is prevalent in Irish hospitals and appears under-detected without formal screening. Training staff in delirium-related skills, including the use of simple screening tools for delirium detection and causation, could be paramount to improving patient outcomes.

ANALISIS TINGKAT KEPENTINGAN DAN KINERJA (IMPORTANCE-PERFORMANCE ANALYSIS) NILAI KEGUNAAN APLIKASI M-COMMERCE

Good application quality can bring user satisfaction to form user’s loyalty and trust in the company. The level of user satisfaction is different between Gojek and Grab even though each them has similarities in application features. Gojek and Grab are trying to make position as the most popular by the community in getting people's needs quickly and efficiently with huge competitive. This study aims to analyze and compare the usability qualities of Gojek and Grab based on the User Experience Questionnaire (UEQ) approach on the dimensions of attractiveness, perception, efficiency, dependability, stimulation and novelty. Measurements are made using Importance-Performance Analysis to graphically measure customer satisfaction so that service quality improvement priorities can be established. The data was collected by questionnaire to 32 selected respondents who accessed the Gojek and Grab applications in the Greater Jakarta area in August-December 2022. Based on the results of the study, the position of the usability quality attributes in Gojek and Grab was visually almost the same for each IPA quadrant. The Gojek application is superior in 5 dimensions to Grab, in terms of attractiveness, perception, dependability, stimulation, and novelty. Grab has one dimension that is superior to Gojek, in terms efficiency.

The priority of organizational improvement of preventive vector in the system of intersectoral interaction for the preservation of children’s eye health

Background. The relevance of the study is due to a need to apply a comprehensive differentiated approach to the organization of preventive diagnostic examinations and monitoring the formation of visual functions in children of various ages in the difficult conditions of hostilities on the territory of our country. Children’s health remains a strategic task for the formation of Ukraine’s defense capabilities in the future. Full vision is necessary for the formation of a physically healthy and socially adapted personality, good quality of life, learning, working capacity, both in childhood and in working age. In difficult domestic conditions and taking into account the forecast calculations of international experts, which testify to the formed trends towards the growth of ophthalmic pathology, the research on the implementation of modern organizational approaches to the formation of healthy visual functions from childhood is gaining relevance. The purpose of the study was to justify the use of systemic measures of intersectoral interaction to preserve the eye health of children. Materials and methods. The materials for the study were the results of a sociological survey of doctors who provide medical and preventive care to children at outpatient and polyclinic basis (a total of 504 questionnaires were analyzed). The procedure of filling out the questionnaires required anonymity and the prior voluntary verbal consent of the doctors to participate in the study. The research methods were sociological survey, analytical synthetic, content analysis, systemic approach and systemic analysis, medical statistical (calculation of representativeness and reliability of sociological research results). Results. The need for justified organizational improvement in the preventive approach to preserving visual functions in children has been pro­ven. The algorithm of preventive intervention, based on organizational, diagnostic, treatment and preventive measures, is primarily focused on the cooperation of family doctors, family pediatricians, pediatric ophthalmologists and secondary medical staff of medical and educational institutions when introducing modern regular medical and preventive technologies, identifying risk factors and conducting effective supervision of the formation of visual functions in children of various ages, will contribute to the early detection of possible vision disorders for the timely implementation of the necessary treatment and preventive measures. Most interviewed doctors of the outpatient polyclinic level expressed the feasibility of introducing regular systemic supervision of visual functions in preschool and school-age children in the context of implementing state preventive programs to preserve vision from childhood in Ukraine. Conclusions. The medical and social importance of preserving eye health from childhood requires organizational improvement of a preventive approach whose introduction will contribute to the early detection of risk factors, early signs and manifestations, the implementation of the necessary medical and preventive measures, timely diagnosis, correction and treatment of diseases of the eye and its accessory parts in children. The obtained results open the prospect of establishing systemic intersectoral interaction in the planning and implementation of measures of comprehensive programs to prevent the development of ophthalmic pathology among children of various ages.

Measurement of Patients' Acceptable Symptom Levels and Priorities for Symptom Improvement in Advanced Prostate Cancer.

Limited research has evaluated the success criteria and priorities for symptom improvement of patients with cancer to inform patient-centered care. In this study, we adapted and tested a measure of these constructs, the Patient-Centered Outcomes Questionnaire (PCOQ), for patients with advanced prostate cancer. We compared acceptable symptom severity levels following symptom treatment across 10 symptoms and identified patient subgroups based on symptom importance. Patients with advanced prostate cancer (N = 99) participated in a one-time survey, which included a modified version of the PCOQ, standard symptom measures, and additional clinical characteristics. The modified PCOQ demonstrated construct validity through its correlations with related theoretical constructs. There was a moderate correlation between symptom severity and importance. Acceptable symptom severity levels were generally low, with sexual dysfunction having a higher acceptable severity than most other symptoms. Three patient subgroups were identified: (1) those who rated all symptoms as low in importance (n = 43); (2) those who rated all symptoms as moderately important (n = 33); and (3) those who rated all symptoms as highly important (n= 18). Subgroups were associated with functional status, fatigue, sleep problems, pain, and emotional distress. The modified PCOQ demonstrated preliminary evidence of construct validity. Patients generally considered low symptom severity to be acceptable, with variations across symptoms. Results suggest that symptom severity and importance are related but distinct aspects of the symptom experience in advanced prostate cancer. Patients' diverse priorities for symptom improvement point to the need for individualized treatment plans.

Pengukuran Kinerja Industri Kelapa Sawit Menggunakan Metode Balanced Scorecard dan Proses Hirarki Analitis

<p><strong>Palm oil plantations are one of the agricultural commodities in Indonesia that play a crucial role in food availability and the economy. This research employs the Balanced Scorecard (BSC) model as an integrated performance measurement system. The BSC measures company performance from both financial and non-financial perspectives. The study aims to measure the performance of the palm oil industry at PT. KMP Masamba, and covers four perspectives</strong><strong> </strong><strong>namely</strong><strong> financial, customer, internal business, and learning and growth. The weighting of performance measurement elements is done using the analytical hierarchy process with the assistance of Expert Choice software. The results are expected to assist PT. KMP Masamba in determining necessary improvement priorities. The performance measurements from each perspective, ranked from highest to lowest, are as follows: customer perspective (0.148), internal business perspective (0.048), learning and growth perspective (0.047), and financial perspective (0.030). The overall company performance score is 0.543, indicating satisfactory performance and approaching high targets. Based on these conclusions, recommendations for this research include periodic performance measurement by the company to assess its comprehensive condition and improve functional activities with low performance, to improve their performance indicators.</strong></p><p><strong><em>Keywords</em></strong> - <em>Analytical Hierarchy Process, Balance Scorecard,</em> <em>The Performance Measurements. </em><em></em></p>

ANALISIS KUALITAS PELAYANAN SISTEM X-RAY PADA PT PELINDO CABANG BENOA

This study aims to assess the service quality of the X-ray system at Benoa Port and provide recommendations for improving service quality at Benoa Port. The analysis methods used are the Service Quality (Servqual) method to identify gaps between the perceptions and expectations of passengers regarding service quality at Benoa Port and the Importance Performance Analysis (IPA) method to determine service improvement priorities. The sample of this study consisted of 96 cruise passengers in 2024. The result of the research using the servqual method indicate that there are gaps in all dimensions. The highest gap is in the tangible dimension with -0,49 and the lowest gap is in the assurance dimension with a gap of -0,24. Overall the average perception score is 3,80 and the average expectation score is 4,19, resulting in a gap of -0,39 and an average Q score of 0,91 indicating that the service quality provided almost meets the passengers expectations but is not yet perfect. The analysis result using Importance Performance Analysis (IPA) methode show a conformity rate (TKi) between importance and performance of 93,65%, indicating that the quality of the X-ray service system at Benoa Port meets the passengers expectations but still requires improvements. Based on the Cartesian Diagram, there are 5 attributes located in quadrant I, which means that improvements are necessary, consisting of the dimensions of tangibles, responsiveness, and empathy

Using the kano quality model to evaluate the functions of automotive smart head-up displays

The development of novel technologies has resulted in changes in the functions offered by head-up displays (HUDs), which differ considerably from conventional digital dashboard displays. This study aimed to create a scientific framework for automotive services for automobile manufacturers to review their service models and solutions as they transition to developing autonomous vehicles. This study used the two-dimensional Kano quality model to identify and classify quality characteristics of HUDs. A Kano questionnaire survey was conducted to collect data on customer satisfaction with different quality characteristics. These characteristics were then ranked in the order of their importance to consumers, thereby identifying quality characteristics that must be prioritized for providing high-quality services with HUDs. Data were collected on their emphases on and satisfaction with 32 quality characteristics belonging to seven factors across two dimensions, namely tangible specific functions and intangible value-added services. The seven factors were speed and distance support, driver alerts, information and communication, display settings, active matching, automatic systems, and software–hardware integration. A statistical analysis was performed to determine the presence of significant differences in the customers’ perception of the quality characteristics. On the basis of the analysis results, 11 quality characteristics were classified as attractive quality, four as one-dimensional quality, six as must-be quality, seven as indifferent quality, and four as reverse quality. By referencing the classification of quality characteristics in their products, automotive companies can adopt the product improvement priority scheme proposed in this study to effectively enhance customer satisfaction with their services.

Towards improving stroke services in Africa: Results from the Africa-UK Stroke Partnership [AUKSP] surveys

BackgroundThe African Stroke Organization (ASO) in partnership with the University of Central Lancashire's Stroke Research Team launched the Africa-UK Stroke Partnership (AUKSP). AUKSP undertook two (stroke expert and hospital Stroke Unit (SU)) on-line surveys mapping existing capacity and capability to deliver African stroke care. MethodsAn on-line expert survey tool was sent to 139 stroke experts in 54 African countries October 2021-March 2022 and the hospital SU survey to 120 hospital SUs (identified from the expert survey) June-October 2022. Both survey tools were prepared according to the World Stroke Organisation's Roadmap for Delivering Quality Stroke Care. Completed responses were exported from Qualtrics into Microsoft excel and were analysed descriptively. ResultsForty-five expert responses and 62 hospital SU responses were analysed, representing 54(87%) public hospitals, 7(11%) private and 1(2%) charitable organization. In both surveys, three main priorities for improvement of stroke services were: a rapid and prompt stroke diagnosis; effective primary and secondary stroke prevention, and acute stroke management. Survey findings suggest that there is a low presence of national stroke surveillance systems and registries, and heterogeneity in availability of diagnostic services, SUs, endovascular treatments, and rehabilitation. ConclusionSignificant gaps exist in Africa's capacity and capability to deliver essential elements of effective and quality stroke care. Tackling these challenges requires urgent and sustained multi-stakeholder action including: government, administrators, policy makers and other partners. Our survey findings highlight key priority areas for multi-stakeholder engagement and crafting of a pragmatic, prioritized and context-sensitive African Stroke Action Plan.

Understanding and using experiences of social care to guide service improvements: translating a co-design approach from health to social care.

Local authorities need to find new ways of collecting and using data on social care users' experiences to improve service design and quality. Here we draw on and adapt an approach used in the healthcare improvement field, accelerated experience-based co-design, to see if it can be translated to social care. We use loneliness support as our exemplar. To understand how loneliness is understood and experienced by members of the public and characterised by social care and voluntary sector staff; to identify service improvements around loneliness support; to explore whether accelerated experience-based co-design is effective in social care; and to produce new resources for publication on Socialcaretalk.org. Discovery phase: in-depth interviews with a diverse sample of people in terms of demographic characteristics with experience of loneliness, and 20 social care and voluntary staff who provided loneliness support. Production of a catalyst film from the public interview data set. Co-design phase: exploring whether the accelerated experience-based co-design approach is effective in one local authority area via a series of three workshops to agree shared priorities for improving loneliness support (one workshop for staff, another for people with experience of local loneliness support, and a third, joint workshop), followed by 7-monthly meetings by two co-design groups to work on priority improvements. A process evaluation of the co-design phase was conducted using interviews, ethnographic observation, questionnaires and other written material. Accelerated experience-based co-design demonstrated strong potential for use in social care. Diverse experiences of participants and fuzzy boundaries around social care compared to health care widened the scope of what could be considered a service improvement priority. Co-design groups focused on supporting people to return to pre-pandemic activities and developing a vulnerable passenger 'gold standard' award for taxi drivers. This work generated short-term 'wins' and longer-term legacies. Participants felt empowered by the process and prospect of change, and local lead organisations committed to take the work forward. Using an exemplar, loneliness support, that does not correspond to a single pathway allowed us to comprehensively explore the use of accelerated experience-based co-design, and we found it can be adapted for use in social care. We produced recommendations for the future use of the approach in social care which include identifying people or organisations who could have responsibility for implementing improvements, and allowing time for coalition-building, developing trusted relationships and understanding different perspectives. COVID-19 temporarily affected the capacity of the local authority Project Lead to set up the intervention. Pandemic work pressures led to smaller numbers of participating staff and had a knock-on effect on recruitment. Staff turnover within Doncaster Council created further challenges. Exploring the approach using a single pathway, such as assessing eligibility for care and support, could add additional insights into its transferability to social care. This trial is registered as Current Controlled Trials ISRCTN98646409. This award was funded by the National Institute for Health and Care Research (NIHR) Health and Social Care Delivery Research programme (NIHR award ref: NIHR128616) and is published in full in Health and Social Care Delivery Research; Vol. 12, No. 27. See the NIHR Funding and Awards website for further award information.

Analisis Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Rumah Sakit X Menggunakan Service Quality Metode Costumer Statisfaction Index (CSI) dan Importance Performance Analysis (IPA)

This study aims to evaluate the level of customer satisfaction with outpatient services at Hospital X and identify areas that require improvement. The results of data processing show that the customer satisfaction index (CSI) value obtained is 76.435%, which is included in the "Satisfied" category. However, there are still a number of patients who are dissatisfied with the services they receive, so efforts are needed to improve the quality of outpatient services. Meanwhile, the results of further analysis using the importance performance analysis (IPA) method reveal attributes that require special attention. The attributes are in Quadrant I of the Cartesian IPA diagram, which shows improvement priorities. Recommendations for improvement include adding facilities such as drinking water stations, children's play areas, and spare chairs for patients queuing. Apart from that, it is necessary to design standard operating procedures (SOP) that are in accordance with doctors' schedules to avoid schedule conflicts, as well as regular training regarding service excellence for medical personnel and hospital staff. The implementation of these recommendations is expected to increase patient satisfaction with outpatient services at Hospital X.

Sustainable Marketing Development Strategy of Bakery and Coffee Teaching Factory Politeknik Negeri Jember

Bakery and Coffee Teaching Factory faces challenges in developing their marketing strategy such as marketing range, quality standard with the producer of the same products, and ability to make a product as the customer desired precisely. These will threaten the sustainability dimensions of Tefa Bakery and Coffee Politeknik Negeri Jember. Thorough efforts shall be made to overcome those problems by identifying the sustainability attributes, especially on the social, economic, and environmental dimensions. Later, the efforts shall be synchronized to the policy of the institution to improve the main performance indicator of Politeknik Negeri Jember. The problems of this research include what attributes that become the leverage factors, how the leverage factors related to the strategy, and what policy that could improve the main performance indicator. This research aims to: formulate the marketing development sustainability dimensions and formulate performance improvement priority strategy in developing Tefa. Research method: analysing sustainability through multidimensional scaling technique; processing data by using application R that includes analysis of ordination, leverage, monte carlo, and kite diagram. The targeted output covers: levelled marketing development strategy based on the level of importance and Tefa development policy that combines the bottom-up development strategy and institutional policy. The results showed that the environmental dimension is less sustainable, the social dimension is less sustainable, and the economic dimension is quite sustainable.

Evaluation of Home Product Quality Using the Importance-Performance Analysis Method at PT. Galaxy Alam Semesta

Government support for the property sector through incentive policies, such as the Ministry of Finance Regulation on Government-Borne Value Added Tax (VAT-GOV) on properties, was reintroduced in 2024 to boost economic growth, focusing on the delivery of new landed houses and new apartment units. In this context, property and real estate companies are required to maintain customer satisfaction, which is the key to the company's success. Customer satisfaction not only reflects product quality but also influences the company's brand image. To understand customer satisfaction with product quality, particularly landed houses, PT. Galaxy Alam Semesta conducts periodic surveys of its customers. However, survey results from the first semester of 2023 indicated that customer satisfaction with the quality of houses was still below the company's standards. Therefore, this research aims to evaluate the quality of PT. Galaxy Alam Semesta's houses using the Importance-Performance Analysis method. This research will identify attributes that need quality improvement priority, with the hope of enhancing customer satisfaction and the company's image, as well as utilizing the House of Quality to determine the priority of these improvement proposals. The analysis results indicate that the attributes requiring quality improvement priority are even and non-streaky paint, straight wall corners, even wall and ceiling surfaces, smoothly and easily operable doors and windows, neat and even paint and sealant, even tile installation, and precise and neat installation of door and window accessories. From the analysis of the proposed improvement, five main priorities were identified: increasing the frequency of supervision and inspection to ensure compliance with quality standards, setting limits on the number of units overseen by building supervisors, using higher quality paint, evaluating the quality of door accessories and tile materials, and conducting regular evaluations and selections of contractors.

Co-designing complex therapy interventions with parents as partners in the care of children with cerebral palsy: An Experience-based Co-design study in England

BackgroundParents of children with hemiplegic cerebral palsy are increasingly involved in therapy intervention delivery. Enhancing the ways that parents are supported in delivery is key to optimising outcomes. This study aimed to refine an existing programme in England to better support parents partnering in their child’s intervention delivery. Methods and proceduresExperience-based Co-design (EBCD) fostered collaboration between parents and therapists to identify shared improvement priorities and develop solutions. The study included eighteen interviews and sixteen co-design meetings involving twenty parents and eight therapists in total. Intervention development followed the MRC Framework for developing and evaluating complex interventions. Outcomes and resultsThemes from parent and therapist interviews informed priority setting for the co-design work. Three key shared priorities emerged a) accessing rehabilitation; b) fostering partnership and c) parent learning. Aligned with these priorities, three mixed parent and therapist co-design teams produced a) a parent booklet; an education outline for healthcare professionals; b) partnership principles; adaptations to intervention logbooks c) an online parent education session. Conclusions and implicationsEngaging parents and therapists in a structured co-design process using EBCD yielded innovative interventions supporting parents in delivering therapy for children with hemiplegia. This collaborative approach is anticipated to enhance programme implementation and effectiveness.

Optimizing User Satisfaction: A Comprehensive Evaluation of the Info BMKG App Using UEQ+ and IPA Methods

An update to the appearance of the BMKG Info app in November 2022 led to a 0.26 drop in the monthly rating, suggesting that the change may not have met users' expectations. This study aims to identify the cause of the rating drop through a user experience (UX) assessment involving 1,237 app users. Using the User Experience Questionnaire Plus (UEQ+) and Importance Performance Analysis (IPA), this study collected and analyzed user feedback related to five aspects of UX: efficiency, novelty, usability, trust in content, and clarity. IPA results show that efficiency is a highly important but underperforming aspect, indicating that interface updates reduce efficiency and negatively impact user satisfaction. Recommendations include prioritizing efficiency improvements, usability evaluations, collecting additional feedback, and using IPA data to drive improvement priorities. The findings of this study contribute to the field of science by demonstrating the importance of a comprehensive UX analysis for updated apps. For future research, it is recommended to conduct longitudinal studies to monitor changes in user satisfaction over time and explore innovative methods to improve the overall user experience.

Prioritization of Ecological Conservation and Restoration Areas through Ecological Networks: A Case Study of Nanchang City, China

Rapid urbanization has led to ecosystem fragmentation, conversion, and degradation, posing great threats to natural habitat and biodiversity. The utilization of ecological networks has gained importance in ecological restoration planning to mitigate the negative impacts of urbanization on ecosystems. This study focused on Nanchang City, China, as a case study area to examine the application of integrated ecological networks in 2000, 2010 and 2020. This study analyzed the dynamic characteristics and spatial differences in landscape connectivity, providing evidence-based support for ecological conservation and restoration. The results indicate the following: (1) a decrease in the number of ecological sources and corridors, especially general sources and corridors, along with a decreasing trend in their importance; (2) an increase in ecological barrier points and breakpoints over time, especially in the southeastern region of the study area; and (3) the identification of ecological conservation priority areas, ecological improvement priority areas, and ecological restoration points based on connectivity and dynamic analysis. Multiple priority actions were proposed, which remarkably improved network connectivity and strengthened biodiversity conservation. Our research provides a valuable reference for identifying ecological priorities and developing ecological protection and ecological restoration actions in highly urbanized areas.