Predictors Of Overall Satisfaction Research Articles

Service Quality and Personal Attitudes as Predictors of Overall Satisfaction with Public Buses: A Case Study in Kathmandu, Nepal

This study analyzes the effects of certain variables on bus service quality (SQ) and how SQ and personal attitudes affect satisfaction with public buses. A total of 552 responses were collected using a questionnaire that captured socioeconomic and trip characteristics, satisfaction ratings for SQ attributes, and the personal attitudes of consumers. Factor analysis was used to uncover unobserved latent features and to generate two measurement models: for SQ and for personal attitudes of bus users. Three latent variables (“information, safety and security”, “comfort”, and “accessibility/availability”) were observed that signify SQ. Simultaneously, two latent variables (perceived value, and behavioral intention and involvement) were obtained representing the attitude of customers. A structural equation modeling method was employed to compute interconnections among these variables. Information and safety and security had a major influence on SQ followed by comfort and accessibility/availability. Similarly, perceived value had a greater impact on personal attitudes than that on behavioral intention and involvement. Findings also show that evaluating overall SQ is better explained when consumers rate the service quality of buses after knowing about the various attributes. Findings revealed that the overall satisfaction of customers with bus services was influenced more by SQ-related attributes than by personal attitudes. The study also provided insights into public bus service quality improvements that must be emphasized and enhanced to increase ridership. This understanding of connections among SQ, personal attitudes, and overall satisfaction can assist transit officials in developing effective strategies and investment plans to meet the needs of passengers and boost customer satisfaction with public buses.

Maximizing Satisfaction in Orthopedic Outpatient Clinics: Evidence From Ireland.

Background Patient satisfaction is a critical metric in healthcare, reflecting the quality of care provided and influencing clinical outcomes and healthcare utilization. In orthopedic outpatient clinics, patient satisfaction affects patient adherence to treatment plans and overall health outcomes. This study aims to identify and analyze key factors influencing patient satisfaction in orthopedic outpatient clinics. Methodology This cross-sectional study was conducted from April to May 2024 across 10 orthopedic outpatient clinics. In this study, family members were included as respondents to the Patient Satisfaction Questionnaire (PSQ) when patients were unable to complete the survey due to age, cognitive impairment, or physical disabilities. This approach was adopted to ensure that the experiences of all patients, particularly minors, elderly individuals, and those with disabilities, were accurately captured. The PSQ assessed various aspects of patient satisfaction, including communication, treatment plans, addressing concerns, clinic environment, and overall satisfaction. Quantitative data were analyzed using SPSS version 27.0 (IBM Corp., Armonk, NY, USA). Results The study included 172 respondents. High levels of overall satisfaction were reported, with 142 (82.6%) respondents very satisfied and 28 (16.2%) somewhat satisfied. Significant associations were found between overall satisfaction and several factors, namely, effective communication, thorough explanation of treatment plans, addressing patient concerns, and a clean, comfortable clinic environment. Shorter waiting times were also associated with higher satisfaction. Regression analysis revealed that staff rating and the thoroughness of treatment plans were significant predictors of overall satisfaction. Conclusions Effective communication, thorough treatment explanations, addressing patient concerns, and maintaining a clean clinic environment are key determinants of patient satisfaction in orthopedic outpatient clinics. Reducing waiting times and investing in staff training on communication and empathetic care can further enhance patient satisfaction. These findings provide valuable insights for healthcare providers and administrators aiming to improve patient experiences in orthopedic outpatient settings. Further research is recommended to explore these relationships in diverse settings and develop targeted interventions.

User satisfaction with antenatal care in Norway.

In Norway, antenatal care is delivered free of charge in the municipality. Satisfaction with care is considered to be an important predictor of utilization of health care. The aim of this study was to examine women's satisfaction with antenatal care, and to identify factors that predict overall satisfaction with the service. A total of 611 women completed a survey that collected information on demographic variables, pregnancy variables, and aspects of antenatal care; it also contained one open-ended question. A hierarchical multiple regression analysis was conducted to predict Overall Satisfaction with antenatal care based on four specific scales: User Participation, Accessibility, Information, and Midwife, adjusted for demographic variables. Survey responses showed that 95% of women were satisfied with antenatal care in general. The expectant mother's age, having Norwegian as the native language, and the scales User Participation, Information, and Midwife were all significant predictors of Overall Satisfaction with antenatal care. The open-ended user comments underlined the important role of midwifes in antenatal care. The results of this study indicate that women who attended antenatal care in Norway were satisfied with the care they received. Midwives had an important role, and their relational and professional competence was highly valuated by expectant mothers. The findings also suggest that there are still opportunities to improve satisfaction with antenatal care, for example, by increasing the focus on mental health during antenatal consultations.

Patient engagement with radiation therapists: Patient perspectives, challenges, and opportunities. A systematic review

IntroductionRadiotherapy is a major component of cancer care and treatment is delivered almost exclusively by therapeutic radiographers/radiation therapists (RTTs). Numerous government and professional guidance publications have recommended a person-centred approach to healthcare through communication and collaboration between professionals, agencies, and users. With approximately half of patients undergoing radical radiotherapy experiencing some degree of anxiety and distress, RTTs are uniquely placed as frontline cancer professionals to engage with patients regarding their experience. This review seeks to map the available evidence of patient reported views of their experience of being treated by RTTs and any impact, this treatment had on the patient's frame of mind or perception of treatment. MethodsIn line with the principles of the Preferred Reporting Items for Systematic and Meta-Analyses (PRISMA) systematic review methodology, a review of relevant literature was conducted. Electronic databases MEDLINE, PROQUEST, EMBASE and CINAHL were searched. ResultsNine hundred and eighty-eight articles were identified. Twelve papers were included in the final review. ConclusionIncreased time with, and continuity of RTTs during treatment has a positive influence on patients’ perspectives of RTTs. A positive patient perspective of their engagement with RTTs can be a strong predictor of overall satisfaction in radiotherapy. Implications for practiceRTTs should not underestimate the impact of their supportive role in guiding patients through treatment. A standardised method for integrating patients’ experience and engagement with RTTs is lacking. Further RTT led research is required in this area.

Investigating Residents and DMO’s Co-Creation Relationship: The Case of Co-Organizing a Medieval Summer Festival

The value of co-creation among destination stakeholders is becoming an increasingly popular tool for creating unique tourism products and preserving local cultural values and identity. The main purpose of this study was to investigate what factors determine residents’ satisfaction with the process of co-creating a traditional cultural event with a local destination management organization (DMO). To conduct a survey of residents, a questionnaire was developed that included four main concepts: satisfaction with the co-creation, the role of the DMO in the co-creation process, the importance of the event to local food and wine and personal attachment to the event. An explanatory Principal Component Analysis (PCA) with Oblimin rotation was performed. The findings suggest that the DMO’s central role in the co-creation process and the importance of the event to a local food and wine are significant predictors of the residents’ satisfaction with co-creation. However, a personal attachment to the event did not prove to be a significant predictor of overall satisfaction with the co-creation process. By exploring, in detail, the inner thoughts of a destination’s key stakeholders, it is possible to improve the co-creation process and ultimately create greater value for all involved.

A machine learning approach to primacy-peak-recency effect-based satisfaction prediction

Data retrieval systems supporting the discovery and reuse of open data are emerging as important tools in the open data ecosystem. However, user satisfaction with them is relatively low. This study proposes the primacy-peak-recency effect to investigate the cognitive mechanisms underlying data searchers’ overall satisfaction. To test the primacy-peak-recency effect, primacy-peak-recency cubes consisting of eye movement indicators at primacy, peak, and recency moments and their combinations are constructed as the theoretical model. A user experiment was conducted to collect eye movement data and satisfaction scores generated during 48 doctoral students’ interactions with data retrieval systems. An ensemble machine learning framework was then applied to analyze eye movement data to assess the theoretical model. The results indicate that the primacy-peak-recency cubes are salient predictors of data searchers’ satisfaction (the prediction accuracy=0.682 and regression R2=0.749). This finding suggests that data searchers’ complex cognitive processes at primacy, peak, and recency moments measured by uni-, bi-, and three-dimensional eye movement indicators are predictors of overall satisfaction, confirming the primacy-peak-recency effect. In addition, combinations of varying types of influential moments and multidimensional eye movement events are the best predictors of overall satisfaction. This suggests that influential moments and cognitive processes have additive effects on overall satisfaction. Combining theory-driven and data-driven approaches, this study sheds light on the potential of machine learning approaches for analyzing neuropsychological data for heuristics examination. With these insights, practical strategies to predict data searchers’ satisfaction and optimize the user-experience design of data retrieval systems are proposed.

Patient Preference, Visual Quality, and Multivariate Regression Analysis with Contralateral Bifocal and Trifocal Intraocular Lenses.

To compare patient preference and visual quality of a bifocal IOL versus a trifocal IOL when one of each lens is implanted in the same patient. Patients received a +3.25 Tecnis bifocal IOL in one eye and a PanOptix trifocal IOL in the opposite eye. Eyes were unilaterally evaluated and included UDVA, UIVA, UNVA, mesopic contrast sensitivity testing, and subjective questionnaires about overall satisfaction, and IOL preference. Regression was used to detect which objective or subjective metrics significantly predicted overall satisfaction for each eye. Sixty eyes of thirty patients were evaluated. Patients preferred (p=0.028) +3.25 to PanOptix. Overall satisfaction was significantly greater (p=0.05) for +3.25 (4.70 vs 4.43/5.00). UDVA (p=0.032) and "freq. of glasses use distance" (p=0.05) were significantly better for +3.25 eyes. Objective intermediate (Jaeger) vision was significantly better (p=0.034) for PanOptix eyes. "Freq. of glasses use intermediate" favored +3.25. Regression revealed variables related to intermediate vision and "ability to read fine print without glasses" were significant predictors of overall satisfaction for both IOLs. Variables related to contrast sensitivity both with and without glare were significant predictors exclusively for PanOptix eyes. Patient preference favored +3.25 eyes (p=0.022). Individual rankings for each eye of "overall satisfaction" were significantly greater (p=0.05) for +3.25 eyes. UNVA and distance vision trended in favor of +3.25. Regression strongly suggests issues related to contrast sensitivity with PanOptix may be responsible for the significant patient preference of +3.25.

Development of constructs to measure client satisfaction with pharmacy services in resource-limited settings. A multicenter cross-sectional study.

BackgroundSatisfaction with pharmacy services has many implications, including the degree of interaction with health care providers, the type and quality of service provided, and the extent to which needs and desires are met. This study aimed to identify the dimensions of pharmacy services and quantify client satisfaction with them.MethodsA quantitative cross-sectional study was employed to guide this study. Data were entered into Epi Data, exported to SPSS 26.0, and analyzed using exploratory factor analysis to identify the underlying dimensions of pharmacy service. The study was conducted between 14th August 2020 and 28th December 2020. For standardization and comparison purposes, items loaded onto each dimension were computed and rescaled, and descriptive statistics were used to summarize the results. Stepwise linear regression was performed to quantify the contribution of each dimension to overall satisfaction and to identify determinant variables for overall satisfaction. A 95% CI, and a P-value of < 0.05 were used for the declaration of statistical significance.ResultsThe mean overall satisfaction with pharmacy service was found to be (21.62±6.74)/30. There were eight dimensions of pharmacy service identified, and poor customer satisfaction was recorded for the premises and supply dimensions, with mean satisfaction of (12.08±8.49)/30 and (13.66±10.06)/30, respectively. The highest mean satisfaction was recorded with waiting time (24.24±6.54). Of the emergent dimensions, only four (supply, compassion and care, privacy, and premises) were predictors of overall satisfaction (P<0.05). The supply component was the strongest predictor of overall satisfaction, accounting for 20% of the variance in overall satisfaction. The number of prescribed and dispensed pharmaceuticals, marital status, and gender of participants also predicted overall satisfaction (P<0.05).ConclusionThe survey uncovered eight underlying aspects of pharmacy services that influence client satisfaction. A significant gap was recorded with premises and supply chain-related components. These dimensions’ contributions to total satisfaction were substantial in terms of practical relevance. As a result, improving the availability of pharmaceuticals and the infrastructure surrounding pharmacy services may enhance consumer satisfaction considerably. Stakeholders must work on addressing supply related and premises difficulties to increase client satisfaction.

How to make students satisfied with digital teaching? Investigative results from teaching evaluations in Gynecology and Obstetrics

PurposeThe aim of this study was to investigate whether students’ attitude towards online learning in Gynecology and Obstetrics changed during the COVID-19 pandemic. We further examined which variables impacted students’ satisfaction with digital learning.MethodsA specifically developed questionnaire was used from June 2020–July 2021 for N = 234 medical students participating in the course “Gynecology and Obstetrics” at University of Heidelberg. Thirty-five items were repeatedly applied in different cohorts to assess structure- and content-related quality of teaching. In addition, their influence on overall satisfaction with digital teaching was analyzed by applying investigative analyses like multiple regression and extreme group comparisons.ResultsEspecially items associated with content-related quality of teaching (β = 0.24), organization of teaching (β = 0.25) and subjective learning success (β = 0.27) seemed to be relevant predictors for overall satisfaction with courses. Fears and changes due to the pandemic situation also played a role for a subgroup of students. Aspects linked to technical quality of teaching, interactions with teachers and students or advantages of web-based learning appeared to play a subordinate role for overall satisfaction with digital teaching. Comparisons of ratings over time revealed that teaching evaluations almost remained the same.ConclusionOur results give several hints regarding how digital teaching should be designed and how it can be improved. Further studies are needed to validate our results and to develop methods to improve digital teaching in medicine.

P6. A BIG DATA APPROACH TO UNDERSTANDING PATIENT SATISFACTION WITH MASTOPEXY SURGERY

PURPOSE: A physician’s online footprint is becoming increasingly important in the age of social media. Therefore, understanding what drives patient satisfaction and behavior on social media is paramount to increasing patient satisfaction and maintaining a pristine online image. This study utilizes data obtained from Realself.com, a social media platform that allows patients to leave reviews of their plastic surgery experiences, to further elucidate the drivers behind patient satisfaction. METHODS: Patient reviews from the ‘Mastopexy’ category of Realself.com were collected using Scrapy, a python web crawling software that collects textual data from websites. Patient review data includes star ratings 1-5 in overall rating and various subcategories, as well as a free text entry, and cost data. Each entry was manually reviewed and categorized. Additionally, multiple regression was performed to assess independent predictors of overall satisfaction on the overall experience. RESULTS: A total of 968 mastopexy reviews were collected, 85.6% positive and 14.4% negative. The most common reasons for positive experience were aesthetic appearance (66.5%) and good physician bedside manner (21.7%). Similarly, negative reviews also most frequently cited appearance(58.3%) and bedside manner (26.6%). Several independent predictors of overall satisfaction were identified. Physician bedside manner (p<0.001), after-care follow up(p<0.001), staff professionalism and courtesy(p=0.016) and wait times (p=0.011) were independently associated with a positive overall review. CONCLUSION: We found that physician bedside manner, after-care follow up, staff professionalism and courtesy and wait times are independent predictors of overall patient satisfaction. Understanding the importance of these factors will increase rates of patient satisfaction and improve their overall online footprint.

International Students in Norway: Satisfaction, Coping and Social Networks

In this paper we consider the experiences of international students studying in Norway, analysing data from more than 5,000 survey respondents. Variations according to students’ region of origin and whether they are full degree students or exchange students are the focus. Students report a high level of overall satisfaction, exchange students in particular, and the vast majority of students are content with the quality of teaching. Students from the African continent report being more content than others, despite struggling somewhat more with academic demands and having weaker social networks, something they have in common with Asian students. Multivariate analyses show that type of mobility (full degree cf. exchange), region of origin, coping with academic demands, satisfaction with teaching and interaction with Norwegians are predictors of overall satisfaction with studying in Norway. The patterns observed are assumed to be related to prior experiences and expectations.

An Exploration of Leisure Motivation as Cultural Practices: A Cross-Cultural Approach

Positioning leisure as a cross-cultural construct, this study aims to explore leisure motivation as cultural practices. Kelly’s conceptualization of leisure was carefully repositioned within the framework of individualism-collectivism to investigate the culturally shaped dimensions of leisure motivation. We examined this issue in a cross-cultural study of 298 Korean and 297 French subjects using a survey-based questionnaire employing the Recreation Experience Preference scales. Results from an exploratory factor analysis identified four components of cultural leisure motivation: Unconditional, recuperative and compensatory, relational and role-determined. Results from a regression analysis revealed cultural differences: Recuperative and compensatory motivation for leisure participation was the most significant predictor of overall satisfaction for Korean respondents; the overall leisure satisfaction for French participants was significantly explained by unconditional motivation. Theoretical and practical implications of our findings were discussed.

Relating landscape ecological metrics with public survey data on perceived landscape quality and place attachment

ContextIt is essential for policy-making and planning that we understand landscapes not only in terms of landscape ecological patterns, but also in terms of their contribution to people's quality of life.ObjectivesIn this study our objective is to test relationships between landscape ecology and social science indicators, by investigating how landscape patterns are linked to people’s perception of landscape quality.MethodsTo assess public views on landscapes we conducted a survey among 858 respondents in Switzerland. We combined this survey data on perceived landscape quality and place attachment with landscape metrics (e.g. diversity, naturalness of land cover, urban sprawl, fragmentation) in a statistical model to test hypotheses about the relationships between the different variables of interest.ResultsOur results illustrate the contribution of both landscape composition metrics and social science indicators to understanding variation in people’s perception and assessment of landscape. For example, we found the landscape ecology metrics on urban sprawl and fragmentation to be a negative predictor of overall satisfaction with landscape, and that perceived landscape quality positively predicted place attachment and satisfaction with the municipality landscape.ConclusionsThis study highlights the importance and feasibility of combining landscape ecology metrics and public survey data on how people perceive, value and relate to landscape in an integrated manner. Our approach has the potential for implementation across a variety of settings and can contribute to holistic and integrated landscape assessments that combine ecological and socio-cultural aspects.

Does thermal control improve visual satisfaction? Interactions between occupants' self-perceived control, visual, thermal, and overall satisfaction.

Occupants' satisfaction had been researched independently related to thermal and visual stimuli for many decades showing among others the influence of self-perceived control. Few studies revealed interactions between thermal and visual stimuli affecting occupant satisfaction. In addition, studies including interactions between thermal and visual stimuli are lacking different control scenarios. This study focused on the effects of thermal and visual factors, their interaction, seasonal influences, and the degree of self-perceived control on overall, thermal, and visual satisfaction. A repeated-measures laboratory study with 61 participants running over two years and a total of 986 participant sessions was conducted. Mixed model analyses with overall satisfaction as outcome variable revealed that thermal satisfaction and visual satisfaction are the most important predictors for overall satisfaction with the indoor environment. Self-perceived thermal control served as moderator between thermal satisfaction and overall satisfaction. Season had slight influence on overall satisfaction. Random effects explained the highest amount of variance, indicating that intra- and interindividual differences in the ratings of satisfaction are more prevalent than study condition. Future building design and operation plans aiming at a high level of occupant satisfaction should consider personal control opportunities and take into account the moderating effect of control opportunities in multimodal interactions.

Evaluation of access to care issues in patients with breast cancer

Aims System-level efforts have been deployed to improve oncology care and access while reducing utilization and costs. Understanding the nature of access to care from the perspective of patients themselves is an unmet need. This study examined access to care in a population of women with breast cancer and its relationship to overall patient satisfaction. Materials and methods Patients with breast cancer from six oncology clinics in five states completed a survey during routine office visits. Access to care (higher scores indicated increasing access barriers), overall patient satisfaction, and patient demographic/clinical characteristics were measured. The relationships between access (composite and factor scores) and satisfaction were assessed using multivariable analyses controlling for age (the only significant characteristic from bivariate analyses). Results A total of 180 patients completed the survey. Factor analysis of access to care items revealed an 8-factor measure – Insurance, Health System, Emotional, Holistic Treatment, Family Support, Knowledge/Understanding, Information Quality, and Financial Support – with high reliability (Composite: Cronbach alpha = 0.93; Factors: Cronbach alpha range = 0.85–0.91). Access composite score was moderately low (mean = 1.90), indicating an overall low level of access barriers, and overall patient satisfaction was high (mean = 4.59). The composite score (p < .001) and the Health System and Knowledge/Understanding factors (p < .01) were significant and negative predictors of overall satisfaction. Limitations Study sites were high functioning clinics and all, but one, are Oncology Care Model practices. Thus, the scope of access to care issues for patients of under-resourced clinics might not be well addressed. Conclusions Access to care overall and by factor was significantly predictive of patient satisfaction with care. In addition, access to care factors varied across several demographic and clinical characteristics. Future strategies that address access to care challenges should consider these modifiable, patient-centric, and system-based issues.

Modeling domestic tourism: motivations, satisfaction and tourist behavioral intentions

Investigating the antecedents of tourist behavioral intentions and its relations with the preceding factors has become an interest of researchers very recently. However, domestic tourism is one of the neglected forms of tourism among academics and policymakers in developing countries in general. This study, therefore, has tried to simultaneously analyze (i) the relationships among motivations (push and pull), satisfaction and behavioral intentions (intention to revisit and willingness to recommend), and (ii) the direct and indirect effects of motivations on the behavioural intentions of domestic tourists in the formation of domestic tourism behavioural model. The relationships were structurally analyzed with Maximum Likelihood Estimation (MLE) method of Structural Equation Modeling (SEM) using data collected from 386 domestic tourists from four destination sites in Ethiopia. The results revealed that both pull and push travel motivations were found to be significant predictors of overall satisfaction. Moreover, the direct effects of pull travel motivation on revisit intention as well as willingness to recommend were observed. On the other hand, overall satisfaction influenced revisit intention more significantly than the willingness to recommend. Overall satisfaction also partially mediated the relationships between travel motivations and revisit intention. Furthermore, the direct and indirect effects of push travel motivation were assessed in this study. The results of this study hold important implications for destination managers and researchers to consider the influences of motivations factors on satisfaction and behavioral intentions in their attempt to develop domestic tourism.

Patient satisfaction in Ambulatory Radiochemotherapy: a study based on the Out-Patsat35 questionnaire

Objective: The aim of our study is to define the main factors contributing to the satisfaction of patients undergoing radiochemotherapy in outpatient setting. Materials and Methods: 100 Patients undergoing ambulatory concomitant radiochemotherapy in National Institute of Oncology at Rabat in Morocco were invited to complete the OUT-PATSAT35 questionnaire, evaluating perception of doctors, nurses and aspects of care organization, translated on Arabic language. The data were collected from different patients, over a period of three months. Statistical analysis was performed to determine which parameters had the greatest influence on overall satisfaction. Results: Overall satisfaction with the provided care was high with a mean satisfaction score of 3.19. Significant correlations were found between overall satisfaction and each of the following survey items: professional skills provided by doctors, behavior of doctors towards patients (patients support), behaviors of nurses towards patients, human qualities of nurses (politeness, respect, kindness and patience), care information provided by nurses, waiting time to get a medical consultation appointment, speed of execution of radiological examination and treatment and service organization. Linear regression analysis demonstrated that service organization, behavior of doctors and nurses towards patients, and care information provided by nurses were the strongest predictors for overall satisfaction, followed by waiting time to get a medical consultation appointment, speed of execution of radiological examination and treatment. Conclusion: Our study shows that the majority of our patients are satisfied with the level of our service, but the waiting time to get a medical consultation appointment, and speed of execution of radiological examination and treatment needs to be developed.

Enhanced ambulatory male urethral surgery: a pathway to successful outpatient urethroplasty.

Length of stay following anterior urethroplasty (AU) surgery has progressively shortened over the past two decades with most patients discharging the day of surgery or following overnight observation. We sought to assess overall analgesia and patient satisfaction with same-day discharge after AU surgery. Our prospectively maintained anterior urethroplasty database was reviewed. Men were identified who underwent anterior urethroplasty surgery by a single surgeon (B.R.V.) with the Enhanced Ambulatory Male Urethral Surgery (EAMUS) protocol followed by same-day discharge. Patients were contacted within 3 weeks of surgery and completed validated assessment tools to characterize satisfaction with the outpatient experience and with analgesia management. A statistical analysis was performed to assess predictors of overall satisfaction with same-day discharge following AU surgery. Fifty-seven patients with median age 52.2 years underwent same-day AU surgery between August 2017 and October 2018. In total, 46 patients (80.7%) responded to post-discharge surveys assessing overall outpatient satisfaction and satisfaction with analgesia. Median satisfaction with outpatient experience (scale 1-5) was 5 (IQR 4, 5) with 93.4% of patients indicating they were satisfied to very satisfied (4 or 5). Median patient satisfaction with analgesia (scale 1-6) was 6 (IQR 5, 6) with 93.4% of patients indicating a satisfaction with analgesia score of ≥5 (satisfied to very satisfied). Median number of 5 mg oxycodone tablets used following discharge was 3 (IQR 0.75, 5). Postoperative complications occurred in 14 patients (25%) with 12 (86%) being low grade complications (Clavien-Dindo Classification ≤ II). With appropriate preoperative education and peri-operative analgesia, anterior urethroplasty surgery can be performed with same-day discharge with comparable postoperative complication rates while maintaining excellent patient satisfaction. Additional high volume, prospectively collected studies are necessary to verify short-term satisfaction rates while confirming long-term urethroplasty success rates remain comparable to AU surgery performed with next day discharge.

National Student Survey: Reliability and prediction of overall satisfaction scores with special reference to UK Dental Schools.

The aim of this study was to assess the reliability of the UK National Student Survey (NSS) (2018) and explore the predictive values of individual questions and question domains on the overall satisfaction score. UK NSS result data (for 2018) were assessed for all those providers that award an undergraduate degree in dentistry. To analyse the correlation of each question item to the overall satisfaction question (question 27), a bivariate 2-tailed Pearson correlation test was conducted, where a P value of <.05 was considered statistically significant. The same test was used to assess such correlation at question domain level. Cronbach's alpha was used to assess the test reliability of the NSS data. Question 5 ("My course has provided me with opportunities to explore ideas or concepts in depth") had the highest predictive value, explaining 85% of the correlation data to the overall satisfaction question. The strongest positive correlation could be seen at the "teaching on my course" and "learning opportunities" domains, whereby 84% of the data can be explained by each of these variables. The worst predictor domain was assessment and feedback, whereby only 40% of the data could be explained by the correlation line. Cronbach's alpha was 0.952-0.976. The NSS is a highly reliable test, both at question and domain levels. The highest predictors of overall satisfaction are teaching, learning opportunities and academic support domains. Assessment and feedback has weak predictive value towards the overall satisfaction score. Question 5 is highly predictive of the overall outcome.

Patient Experience Drivers of Overall Satisfaction With Care in Cancer Patients: Evidence From Responders to the English Cancer Patient Experience Survey.

Background:Surveys collecting patient experience data often contain a large number of items covering a wide range of experiences. Knowing which areas to prioritize for improvements efforts can be difficult.Objective:To examine which aspects of care experience are the key drivers of overall satisfaction with cancer care.Methods:Secondary analysis of the National Cancer Patient Experience Survey. Logistic regression was used to examine the relationship between overall satisfaction and 10 core questions covering aspects of experience applicable to all patients. Supplementary analyses examined a further 16 questions applying only to patients in certain groups or on specific treatment pathways.Results:Of 68 340 included patients, 58 697 (86%) rated overall satisfaction highly (8 or more out of 10). The strongest predictors of overall satisfaction across all models were responses to 2 questions on experience of care administration and care coordination (odds ratio [OR] = 2.11, 95% confidence interval [95% CI = 2.05-2.17, P < .0001; OR = 2.03, 95% CI = 1.97-2.09, P < .0001, respectively, per 1 standard deviation change).Conclusion:Focusing improvement efforts on care administration and coordination has potential to improve overall satisfaction with oncological care across diverse patient groups/care pathways.