Population Administration Services Research Articles

QUALITY OF POPULATION ADMINISTRATION SERVICES AT THE OFFICE OF THE DEPARTMENT OF POPULATION AND CIVIL REGISTRATION IN THE CITY OF GORONTALO

<em>This study aims to determine the Quality of Population Administration Services at the Office of the Population and Civil Registration Office in Gorontalo City. The research method used is qualitative research. Data collection techniques used are observation techniques, interviews, and documentation. The results of this study indicate tangible, reliability, responsiveness, assurance, and empathy. (1) the implementation of service quality related to the tangible dimension (physical evidence) has not fulfilled adequate service facilities in the Gorontalo city population and civil registration office such as narrow waiting rooms, limited seats, and lack of air conditioning. (2) The dimension of employee reliability in dealing with community problems, it can be seen that there are still complaints from the public about the service process and population administration. (3) the dimension of responsiveness of employees has shown responsiveness in helping the community when experiencing difficulties (4) the dimension of assurance (guarantee), being on time for community services, it can be seen that there are still public complaints. (5) the dimension of empathy (empathy), has been running quite well because the employees have technical guidance that is carried out in carrying out services every year. Based on this analysis, researchers can conclude that the quality of population administration services at the Gorontalo City Population and Civil Registration Office is quite good. Based on this, the researchers hope that in the future the facilities and infrastructure can be improved and even better, as well as for employees to further improve the quality of work.</em>

Mengatasi Permasalahan Administrasi Pernikahan dan Kependudukan Melalui Inovasi Pelayanan Publik Jalan Berdua di Kota Pasuruan

The marriage registration process is one of the important stages in validating a marriage legally. This process often requires complex efforts, takes time and costs significant money, especially for couples who come from areas far from population administration offices or religious courts. To overcome this challenge, the Pasuruan City Government has introduced an innovative Double Road service. This service allows couples to register their marriage as well as change their marital status on their Family Card and Electronic KTP documents. This second road innovation has the impact of improving population administration services regarding changes in marital status on Family Cards and Electronic KTPs. This research aims to describe the problems that arise in the Innovation program and the efforts made to overcome the problems that arise in the Dual Road Innovation program in Pasuruan City. This research uses a qualitative descriptive approach with primary and secondary data sources. Primary data was obtained through interviews, observation and documentation related to Jalan Berdua innovation. Secondary data is in the form of documents related to research. Data collection techniques involve observation, open interviews, and documentation. This research will provide an overview of the problems faced in implementing the Double Road Innovation in Pasuruan City and the efforts that have been made to overcome them. The results of this research are: Overall, the Jalan Berdua program in Pasuruan City is a successful example of how innovation in population administration services can improve efficiency, accessibility, community satisfaction, inter-agency cooperation, and effective use of data.

Analysis of Community Satisfaction in Providing Public Services at the Tempe District Office, Wajo Regency

The success of providing public services is largely determined by the level of community satisfaction. Community satisfaction is achieved when service recipients receive services in accordance with what is needed and expected. The aim of this research is to determine and analyze the level of public satisfaction in the provision of public services at the Tempe District Office, Wajo Regency, as well as to analyze and describe the factors that are obstacles and supporters in the provision of public services at the Tempe District Office, Wajo Regency. This type of research is a qualitative case study type approach with data collection techniques through observation, in-depth interviews and documentation studies. The results of the research show that the analysis of community satisfaction in the implementation of public services at the Tempe District Office, Wajo Regency is based on indicators of elements of community satisfaction, namely requirements, systems, mechanisms, procedures, completion time, tariff costs, product specifications, types of services, competency of implementers, behavior of implementers, complaint handling, facilities and infrastructure can be categorized as not fully meeting community satisfaction and service recipients have not received services according to what is needed and expected. This can be seen in the uncertainty of the completion time for population administration services, as well as the lack of population data processing equipment. Apart from that, there is still a lack of socialization to the public regarding service requirements, so that it does not meet the expectations and satisfaction of service users.

Analysis of Civil Servant Performance in Population Administration Services at the Mallusetasi Sub-District Office Barru Regency

This study aims to determine the performance of civil servants (PNS) in population administration services at the Mallusetasi Sub-District Office, Barru Regency. The study utilizes the following indicators: a. Quality, b. Quantity, c. Timeliness, d. Effectiveness. Furthermore, to identify the factors influencing PNS performance in population administration services at the Mallusetasi Sub-District Office, Barru Regency, the following indicators are employed: a. Effectiveness and efficiency, b. Authority and responsibility, c. Discipline, and d. Initiative. Data sources were obtained through observation, documentation, and interviews. The research type employed is qualitative. The results of this study indicate that the performance of Civil Servants (PNS) in population administration services at the Mallusetasi Sub-District Office, Barru Regency, is satisfactory. Moreover, based on the research indicators: effectiveness and efficiency, authority and responsibility, discipline, and initiative, it is concluded that these indicators influence the performance of Civil Servants (PNS) in population administration services at the Mallusetasi Sub-District Office, Barru Regency.

Experience and Perspective: Population Administration Services in Delta City

Policy implementation is an important indicator that has a major influence on the success of policies related to public issues. This study aims to analyze and explain the implementation of population administration service policies in Sidoarjo Regency. The basic concept used is Edwards III's policy implementation theory. This qualitative research uses a purposive sampling technique. Data were collected using interviews, observation, and documentation. Data analysis used interactive Miles, Huberman, and Saldana. The research results show that population administration service policies in Sidoarjo Regency have demonstrated adequate quality, but still require innovation and development to increase reliability, speed and management innovation. In Tulangan District, there are obstacles in communication due to the lack of service flow boards and inconsistencies in service times. Meanwhile in Porong District, population administration requirements are good with competent officers, clear service flow boards, and high consistency of service times. Human resources in Porong District are considered good and fast, while in Tulangan District they are quite good. Regarding disposition, both sub-districts provide services according to the needs of their residents. However, regarding the bureaucratic structure, Tulangan District has good SOPs, while Porong District experiences problems in the unclear distribution of the main tasks and functions of village officials.

Elements of Successful Implementation of "PLAVON" (Online Services) At the Sidoarjo Regency Population and Civil Registry Service

Sidoarjo Dinas Kependudukan dan Catatan Sipil Online Services (Plavon) is the application of e-government practices in the field of online population administration (adminduk) services carried out by the Sidoarjo Regency Population and Civil Registry Service in an effort to provide fast and easy population services. The aim of this research is to determine the application of Plavon Dinas Kependudukan dan Catatan Sipil Sidoarjo as an online population administration service using theory from the results of a Harvard JFK School of Government study consisting of Support, Capacity, and Value. This research uses a qualitative descriptive method with data collection using literature study, interviews, and observation. Involving the Sidoarjo Dinas Kependudukan dan Catatan Sipil Office and the community as Plavon users. The results of this research show that the implementation of Plavon as an online population administration service is good even though there are still obstacles in the document upload process.

Transformation of Population Administration Services in Sidoarjo Regency

Quality public services are one of the benchmarks for the success of government implementation. One of the public services which is a basic service for the community is population administration services. To ensure the implementation of improvements in the quality of population administration services efficiently and effectively, orderly population administration and increasing the scope of ownership of population documents as well as improving service performance, the Sidoarjo Regency Population and Civil Registration Service has carried out various innovations in services. The method used in this article is through literature study by exploring various sources including journals, books, official documents, digital data and official news limited by the author from 2018 to 2024. Transformation of population administration services carried out by the Population and Registration Service Sidoarjo Regency's civil services include the Peduli Dilan program in 2019, Plavon (Online Service) Dukcapil in 2021, and Integrated Ball Pick-up in 2022. The transformation of population administration services carried out by the Sidoarjo Regency Population and Civil Registration Service is able to create effective and effective services. Efficient and increasing ownership of population administration documents for the people of Sidoarjo Regency.

Implementasi Program Siap Akta Kelahiran Dan Kartu Identitas Anak (Program Si Adik) Pada Tingkat Sekolah Dasar Di Dinas Kependudukan Dan Pencatatan Sipil Kota Binjai

The government always strives to improve the quality of public services provided to the community, one of which is administrative services. Regulation of the Minister of Home Affairs (Permendagri) Number 19 of 2018 concerning Improving the Quality of Population Administration Services in the Population and Civil Registration Office of the Regency / City quickly and precisely through integrated services and / or pick up the ball for the fulfillment of ownership of resident identity. Therefore, the Binjai City Population and Civil Accounting Service issued a program, namely the Ready for Birth Certificates and Child Identity Card (SI ADIK Program) in realizing the improvement of the quality of population administration services through integrated services. The method used in this study is a descriptive method with a qualitative approach. The data collection techniques are interviews, observations and documentation. The results showed that the implementation of the Ready for Birth Certificate and Child Identity Card Program (SI ADIK program) at the Binjai City Population and Civil Registration Service was still not optimal. This can be seen from the need to increase socialization to the target parties of the program, then increase existing resources both in terms of quantity and quality. It requires the commitment and readiness of implementers of effective programs and mechanisms.

Peran Aparatur Kecamatan Medan Timur Kota Medan dalam Pembauatan E-KTP Pada Tahun 2019

The creation of E-KTP has become an important step in improving online population administration services, to improve the effectiveness and efficiency of governance. However, in the process of public services, there are often obstacles that can hinder the smooth and effective running and effectiveness of these services. These constraints include technical problems such as software and hardware malfunctions, lack of requirements and data, and non-technical constraints such as time discipline and availability of tool facilities. To overcome these challenges, comprehensive efforts are needed, including periodic maintenance of software and hardware, socialization to the public regarding the requirements for applying for E-KTP, coordination between various related parties, and strategic measures such as infrastructure improvement and HR training. This study aims to explore the role of the East Medan District Apparatus in making E-KTP, as well as provide recommendations to improve the performance and services of the Apparatus. By understanding and overcoming existing obstacles, it is hoped that population administration services, especially in making E-KTP, can be improved as a whole.

Badung 3 in 1 Service Program Aku Sapa in Sulangai Village Badung

In the era of the Covid-19 pandemic, Badung Dukcapil Department developed several innovations in digital-based population administration services, namely the Badung Aku Sapa service and the 3 in 1 ( three in one ) service. The objectives of this research are: 1) To determine the effectiveness of the 3 in 1 Badung Aku Sapa service program in Sulangai Village, Badung. 2) To determine the supporting and inhibiting factors for the effectiveness of the 3 in 1 Badung Aku Sapa service program in Sulangai Village, Badung. The research results show that: 1) People can take care of making population documents themselves and is very time efficient. 2) People can now take care of making their population documents online. However, the community still handed over the preparation of population documents to the kelian at their respective department offices. 3) Socialization of the 3 in 1 Badung Aku Sapa service program by the Badung Regency Population and Civil Registry Service to the Sulangai Village government and all kelians in Sulangai Village has been carried out. However, the public still does not fully understand the socialization of the 3 in 1 Badung Aku Sapa service program. Many people cannot apply for population documents because some people do not know how to use the application and cannot operate a computer.
 Keywords: effectiveness, Badung Aku Sapa, 3 in 1

IMPLEMENTASI E-GOVERNMENT DALAM PELAYANAN PINDAH KELUAR KOTA/KABUPATEN ATAU PROVINSI DI KELURAHAN BONGKARAN SURABAYA

Surabaya is the provincial capital and one of the largest cities in Indonesia. Because of its high migration flow, immigrants and migrants in Surabaya require population administration services. In compliance with Presidential Regulation Number 6 of 2001, the Surabaya City Population and Civil Registration Service, which organized population administration (adminduk), implemented e-government by offering a variety of conveniences, including administrative service innovations like e-Klampid, which later became Klampid New Generation (KNG). The purpose of this study is to investigate how e-government is being implemented in provinces, cities, and districts with innovative programs like Bongkaran Village, and Surabaya City's Klampid New Generation (KNG) program. Researchers employ qualitative approaches in their work; these methods are qualitative and descriptive in nature. The PAN Ministerial Decree No. 63 of 2003, which addresses the Principles of Public Services, is the theoretical foundation for this study. The result of the research found that Bongkaran Subdistrict's e-government implementation, which utilizes the KNG program for inter-city/regency or provincial transfer services, is performing well in terms of service procedure, cost, time, officer competency, facilities, and infrastructure indicators.

The Diffusion of E-Government Innovation in The Framework of Public Services (A Study on Population Administration Services and Civil Registration in Kediri Regency

Purpose: Public services, a government obligation, have a direct impact on society, particularly in the realm of population services. However, population-related issues persist in Indonesia, such as residents needing more proper identification, duplicate data, and invalid records. Innovation in public services serves as a solution for both central and local governments. The Kediri Regency Government actively implements the concept of governance, adhering to the e-government paradigm in executing population administration services conducted by the Population and Civil Registration Agency of Kediri Regency. Theoretical framework: The Indonesian government has sought various improvements in providing services to address population-related challenges through innovative service models. The recommendation outlined in Minister of Administrative and Bureaucratic Reform Regulation No. 30 of 2014 is a legal foundation for these efforts. Relevant innovations can be employed in the public sector as alternative mechanisms to seek new solutions to longstanding issues (Muluk, 2008;43). Innovation within government agencies is crucial for improving public service delivery by introducing novel approaches and resources. Method: qualitative descriptive-evaluative approach rooted in a meticulous investigation by the author concerning public service innovations based on e-government, encompassing programs, events, activities, processes, and their execution. Result: This research examined the initial conditions of public services related to population. Throughout the process of public services, the government of Kediri Regency has introduced an innovation in the form of the E-Government program within the SAHAJA (Satu Hari Jadi) program for the issuance of ID cards (KTP) and various other population documents. On a practical level, this research can provide benefits by offering suitable methods for implementing innovations in population and civil registration services.

Rancang Bangun Sistem Informasi Administrasi Kependudukan Desa Untuk Meningkatkan Efisiensi Layanan Kependudukan di Nagari VII Koto Talago

This study aims to develop a population administration application in the Village or Nagari VII Koto Talago using the Waterfall Method. The system development model is implemented systematically and sequentially, focusing on the implementation process of the population administration application to enhance data management effectiveness and efficiency. Currently, population data information in the Village or Nagari VII Koto Talago is managed using Microsoft Office, and administration data is stored in ledger books, causing ineffectiveness and inefficiency. Information services to the public, especially when requesting population referral letters, still rely on paper media, which takes a long time. By applying the Waterfall Method, this research focuses on the implementation stage of the population administration application, aiming to replace the old system flow, maximize computer usage for population administration data input, and provide maximum information to the community. The study involves analyzing problems and solutions to evaluate constraints in the field and design a new, more effective system. The results are expected to significantly improve the quality of population administration services in the Village or Nagari VII Koto Talago.

Kualitas Pelayanan Dokumen Perpindahan Penduduk di Kelurahan Pacarkeling Kota Surabaya

The government is obliged to provide good services in fulfilling the wants and needs of the community as stated in Undang-Undang Number 25 of 2009 concerning public services. Population administration services are one form of government public services with implementation at the village office in population administration services. The presence of the Klampid New Generation application is to assist the community in submitting population administration applications, one of which is the transfer service. In reality, several problems were found in population administration services. The existence of this research aims to analyze the quality of service of population transfer documents in Pacarkeling Village, Surabaya City using descriptive qualitative research methods with data analysis techniques referring to the Miles and Huberman model, namely analyzing data, namely data reduction, data presentation, and conclusion drawing and data collection techniques through interviews, documentation, observation, and literature study. This research uses five dimensions of public service quality theory according to Parasuraman, Zeithaml, and Berry, namely 1) Tangible, 2) Reliability, 3) Responsiveness, 4) Assurance, and 5) Empathy. The results showed that the population transfer service in Pacarkeling Village in terms of service quality can be said to be good.

The Effectiveness of Population Administration Online Services Via Telegram

This study aims to determine the effectiveness (achievement of goals, integration, adaptation) of Online Population Administration Services Via Telegram at the Wajo Regency Population and Civil Registration Service. This type of research uses qualitative research. Data collection techniques are carried out by observation, interviews, and documentation. Data validation technique. The data analysis technique used consists of condensing data, presenting data, and drawing conclusions. The results of this study indicate that the Effectiveness of Online Population Administration Services Via Telegram is seen from the concept of achieving the goal, namely to encourage the community to provide knowledge of technological developments in population administration services and to make it easier for people to get services without having to face the employees . Viewed from integration, the procedure for Online Population Administration Services via Telegram is very easy to obtain both via the web and at the village/kelurahan village office so it is said to be effective. Meanwhile, from the perspective of adaptation in general, since its emergence, it has been difficult to adapt and adapt to the conditions of society, especially for people who are not technologically literate and do not have Android, some people do not understand technology and cannot apply Android, so even at this point, adaptation is said to be ineffective. The conclusion of this study is that the objectives of this policy have not been achieved.
 Keywords: effectiveness, goal achievement, integration, adaptation, online services

Kualitas Pelayanan Administrasi Kependudukan pada Pendaftaran Kartu Keluarga dan Kartu Tanda Penduduk Elektronik di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karo

The purpose of this study is to find out and describe in detail the Quality of Population Administration Services on Registration of Family Cards and Electronic Identity Cards (KTP-el) at the Karo Regency Population and Civil Registration Office. The research method used is a qualitative method with a descriptive approach. Data collection techniques used in research are interviews, observation and documentation studies. The data obtained was then analyzed qualitatively with the quality indicators proposed by Zeithaml et.al., including Tangibles, Reliability, Responsiveness, Asssurance and Empathy. The results of research in the field can be concluded that for appearance, discipline, attitude, employee response is good, as well as guarantees, requirements and procedures have been given optimally and well in serving the community. While the office's physical facilities are not fully adequate to support the smooth running of services, employees are not careful and thorough which results in errors in population documents that are taken care of by the community which results in some people stating that the services provided are not appropriate and discriminatory employee attitudes are still found and there are brokers in the office Population and Civil Registration Office of Karo Regency. This shows that the quality of population administration services at the Karo Regency Population and Civil Registration Service is not entirely good.

Pelayanan Administrasi Kependudukan Di Desa Tahalupu Kecamatan Huamual Belakang Kabupaten Seram Bagia Barat


 
 
 
 This research is a study that uses qualitative methods to determine and analyze Population Administration Services in Tahalupu Village, Huamual Belakang District, West Seram Regency. This research was conducted in Tahalupu Village, Huamual Belakang Subdistrict, West Seram Regency. Primary data collection was carried out through interviews with a number of informants who were directly involved in the administration service process. The results of this study describe that the quality of population administration services in Tahalupu Village is generally categorized as not good, this is evidenced by the main tasks of service employees who have not been carried out optimally because the facilities / infrastructure in the Tahalupu Village office, Huamual Belakang District, West Seram Regency are not adequate.
 
 
 

POLITIK ADMINISTRASI KEPENDUDUKAN DALAM PENYELENGGARAAN PELAYANAN PUBLIK PADA DINAS KEPENDUDUKAN DAN CATATAN SIPIL KABUPATEN PROBOLINGGO

Population administration is part of the state administration system, has an important role in government and the development of population administration. This study aims to describe the political aspects that can influence population administration in implementing public services in Probolinggo Regency. Using a descriptive descriptive research method. The results of the study show that the administration of population administration services at the Probolinggo Regency Population and Civil Registry Office already has a fairly comprehensive basis for statutory provisions. Service systems and procedures have been implemented in accordance with the standard provisions of Law Number 23 of 2006 concerning population administration, furthermore public service standards refer to Law Number 25 of 2009 concerning public services. Human resources in the delivery of public services are also quite good. This is proven through a survey of community satisfaction on the official website of the Probolinggo Regency Dispendukcapil, namely the community satisfaction index reaching 90.07. Which figure is classified as very good.

Transformation of Inspirational Population Administration Services in Biringkanaya District

This research aims to analyze the factors that affect the quality of public services in population administration in Kecamatan Biringkanaya. The study uses a qualitative approach with a case study design. Data were collected through in-depth interviews with key informants and document analysis. The results show that the quality of public services in population administration is influenced by various factors, including human resources, facilities and infrastructure, and regulations. The study also found that local governments have implemented several strategies to improve the quality of public services, such as recruitment and training of qualified human resources, improvement of facilities and infrastructure, and simplification of regulations. In conclusion, this research suggests that local governments need to continue their efforts to improve the quality of public services in population administration by addressing the complex factors that affect it

Pelayanan Publik Berbasis Digital (Implementasi Aplikasi J-Lahbako di Kecamatan Jenggawah Kabupaten Jember)

The transformation of electronic public services in Population Administration Data Collection is a necessity because there is a shift in the view that the government that used to be the locus of governing is now focused on community service. Good government (good governance) is the main goal of democratization, in addition to being a development dynamic that refers to the occurrence of social change at the local, national and even global scope. J-Lahbako is the government's breakthrough in efforts to provide population administration and civil registration services that were just launched in February 2022 by the Jember Regency Population and Civil Registration Office. J-Labahko is a service that covers population administration for the Jember community as a whole in Jember Regency down to the village level. Jenggawah District is one of the sub-districts in Jember Regency that has implemented the J-Lahbako application network system. One of the villages in Jenggawah District, namely Kemuningsari Kidul, was the place where the J-Lahbako application was first inaugurated which was attended by all stakeholders in Jember Regency. This research refers to qualitative methods and descriptive approaches, this is to answer any questions that arise in the research. The type of primary data is in the form of data collection through interviews with the Department of Population and Civil Registration, apparatus and the community in Jenggawah District. The J-Lahbako application until March 2023 can be accessed by 175 villages out of 248 villages in Jember Regency or has been realized by 70%. The J-lahbako digital service is effective in assisting the government, namely the Population and Civil Registration Office in providing population administration services to village areas, however there are several obstacles including frequent system disruptions and limited knowledge of J-lahbako operators regarding changes to rules in the J-lahbako system.