This article deals with the problem of estimating the service time distribution of the Mt/G/∞\\documentclass[12pt]{minimal} \\usepackage{amsmath} \\usepackage{wasysym} \\usepackage{amsfonts} \\usepackage{amssymb} \\usepackage{amsbsy} \\usepackage{mathrsfs} \\usepackage{upgreek} \\setlength{\\oddsidemargin}{-69pt} \\begin{document}$$M_t/G/\\infty $$\\end{document} queue from observation of the departure epochs. We develop minimax optimal estimators of G and study behavior of the minimax pointwise risk over a suitable family of service time distribution functions. In addition, we address the problem of adaptive estimation and propose a data–driven estimation procedure that adapts to unknown smoothness of the service time distribution function G. Lastly, a numerical study is presented to illustrate practical performance of the developed adaptive procedure.
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