PNPM Mandiri Research Articles

Peningkatan Layanan Sistem Kerja dengan Program Aplikasi Manajemen Pada UPK SADU Mandiri

The Activity Management Unit (UPK) is the unit that manages the operational activities of PNPM Mandiri Rural in the sub-district and helps BKAD coordinate meetings in the sub-district. UPK SADU Mandiri is located in Sungai Itik Village, SADU District, East Tanjung Jabung Regency, which operates in the savings and loans sector with the aim of helping the community, especially women (mothers). The problem is that most people do not have sufficient capital to open a business. Under these conditions, it is not uncommon for people to have to leave the area and even move to other areas to earn money to support their families. Due to this problem, the government is present through UPK SADU Mandiri to provide assistance in the form of business capital loans specifically for women residents of Sungai Itik Village. In the partner's work process, it turns out that they have quite serious problems, namely in terms of managing data on borrower participants and processing the loan amount. It is not uncommon for this to occur in errors, both in sloppy filing and in calculating data that is not well-structured. From this problem, a simple idea emerged to provide a solution by introducing and understanding technological developments, especially in terms of data processing for partners. The technology that will be applied is the Microsoft Office Word and Excel application programs. Partners will be directed and taught to process data using computers, namely by using word processing and number processing application programs, using internet media, with a faster, safer and more well-structured process. In terms of partner management, an operational standard will be created which will be adapted to conditions in the field so that it can truly be used as a reference and then standardized.

Upaya Penyelesaian Kredit Macet Dana Bergulir di Unit Pengelola Kegiatan (Upk) Kecamatan Jeumpa Kabupaten Aceh Barat Daya

Savings and loans revolving fund PNPM Mandiri Rural in the UPK Jeumpa District, Aceh Barat Daya Regency has been running since 2009 until now, but in its implementation many loans are experiencing bottlenecks because the borrower group does not use the loan in accordance with the agreement letter.The purpose of this study was to determine the efforts to resolve bad loans and the obstacles in the settlement of non-performing loans in revolving funds at the UPK Jeumpa District, Southwest Aceh Regency. This research is an empirical juridical research using descriptive analysis method that describes efforts to resolve bad loans.The results of this study indicate that the settlement of bad debts is carried out by the following mechanism, arrears in the first month are given a verbal warning to the group leader, if the first method does not work then a warning letter will be given three times in a row and if the debtor still does not have good intentions To pay off the credit, the UPK will make efforts to save the credit, namely the confiscation of the collateral. Furthermore, a negotiated settlement is carried out for debtors who have good intentions, namely by providing credit relief by extending the loan period. As for the obstacles in resolving bad loans, there are debtors who have bad intentions who intentionally do not complete their credit payments, the spread of the Corona Virus which has an impact on the community's economy, business failures that result in debtors having difficulty completing their loans, and the UPK's lack of firmness in imposing sanctions on debtors. or groups of borrowers who are in arrears, so that the debtor ignores the sanctions.Suggestions for the Activity Management Unit (UPK), to be more thorough, careful and careful in choosing groups to be given loans, and to collect regularly, in an effort to settle bad loans, the UPK should be more strict with debtors who violate the agreement by providing heavier sanctions so that the debtor feels deterred. And for the Women's Savings and Loans group (SPP) it is expected that they fulfill the agreements that have been made and mutually agreed upon so as not to cause problems in the future.

IMPLEMENTASI EKONOMI ISLAM DALAM AKAD PNPM MANDIRI KECAMATAN PELEPAT ILIR KABUPATEN BUNGO

This study aims to analyze the contract used and how the mechanism is used in the PNPM Mandiri government activity program in an effort to empower the poor who need business capital that is designated especially for women, so that women have activities that can help their household needs.
 This research is a qualitative research or often referred to as naturalistic research because the research is carried out in natural conditions. The subjects of this study were members of PNPM Mandiri employees and members of the target community who were given business loans in Pelepat Ilir District, Bungo Regency. Data obtained through observation, interviews, and documentation.
 The results showed that the contract used in the PNPM Mandiri government program activities in Pelepat Ilir District, Bungo Regency in an effort to empower the poor, specifically for women, was the 'ariyah (loan) contract. The loan agreement is considered to be able to provide convenience for women to get additional family economic income even if only at home. The business credit assistance can be submitted by submitting a written application and including how much capital is needed to develop a business or plant maintenance that will be carried out by members of the target community. Thus, the results of research at PNPM Mandiri, Pelepat Ilir District, Bungo Regency have been well achieved.

SISTEM PENGENDALIAN INTERNAL PIUTANG DALAM MENGELOLA PIUTANG MACET (STUDI KASUS PADA UPK KECAMATAN CIPUTAT TIMUR)

PNPM Mandiri Rural is a program to accelerate poverty alleviation in an integrated and sustainable manner. The vision of PNPM Mandir in rural areas is to realize the welfare and independence of the rural poor. Based on the vision, mission and strategies developed, PNPM emphasizes the importance of empowerment as the chosen approach in rural areas. Through PNPM Mandiri Rural it is hoped that the community will be able to complete the stages of empowerment, namely achieving independence and sustainability. The Mandiri Rural National Community Empowerment Program (PNPM) in East Ciputat District, South Tangerang City began operating in January 2017. For the community, especially MSMEs, they really feel the benefits of these Mandiri PNPM programs, especially for programs from funds provided lent by PNPM Mandiri Pedesaan. The collectibility of receivables over the last three years was in the percentage of collectibility I for the current category at 63%, collectibility II for the special mention credit category at 12%, collectibility III for the substandard category at 4% while collectibility for the IV category was doubtful at 3% and finally collectability V the bad credit category is 19%, with an average non-performing loan of 25%. This percentage shows that receivables over the last three years have not been good with current credit collectibility of 63% with the NPL being in the high risk category. With a percentage figure of 25%. From the conclusion of the percentage figures above, the effectiveness of controlling receivables based on the results of the NPL collectibility ratio is not good, but the circulation of receivables still continues today because the SPP program is a government program that is social assistance with a positive vision and mission to improve living standards by providing business financing for mothers. RTM (Poor Households) to become more independent and productive in developing businesses and opening up jobs, even on a small scale.
 
 Key words: Internal Control System, Bad Debt Management, Receivables

Peran Program Nasional Pemberdayaan Masyarakat (PNPM) Mandiri Dalam Mengatasi Kemiskinan

The problem of poverty is an issue that has existed for a long time and it can almost be said that it will remain an "eternal fact" in life. The definition of poverty itself as a scientific concept was born as a side effect of the term development. Hence, in every discussion about development, the discussion about development, especially the discussion of poverty, gets an important place. Poverty is seen as part of the problem in development, whose existence is marked by unemployment, underdevelopment which then increases into inequality. In this case, this study aims to look for the role of PNPM Mandiri in overcoming community poverty in Islamic urban villages. In addition, this study also examines the impact of PNPM Mandiri on the community in overcoming poverty. Methodologically, this study employed a qualitative method using an analytical descriptive approach. In the meantime, data collection was carried out using three methods, namely in-depth interviews, observations of the processes or results of PNPM Mandiri activities, as well as the collection of relevant documents. In general, this study found that the PNPM Mandiri program in Islamic Kelurahan had been implemented properly. The program implemented included the distribution of revolving funds. Only a portion of the fund disbursement program was actually utilized by the poor. Regarding PNPM Mandiri for overcoming poverty, PNPM Mandiri activities in the form of channeling revolving funds were still not helping the community's economy, because the funds disbursed were small in number while the community's need for business capital was large. For this reason, it had not been able to provide fundamental changes in society.

Optimization Analysis Model Determining PNMP Mandiri Loan Status Based on Pearson Correlation

PNPM Mandiri is an organization engaged in financing small and medium enterprises in the community. The problem that always occurs is an error in determining the loan status resulting in bad credit. This study aims to present a classification analysis model for determining loan status at PNPM Mandiri. The classification analysis model was built using the Perceptron algorithm artificial neural network. The analysis model will later be optimized using the Person Correlation (PC) method to measure the accuracy of the variables used. The research dataset is based on historical data from the last 2 years as many as 67 data samples. The analysis variables consist of Business Type (X1), Loan Amount (X2), Collateral (X3), Income (X4), and Expenses (X5). The results of the analysis show that the model built can provide optimal classification results. These results can be seen based on the results of variable measurements using the PC method indicating that variable X2 has no significant relationship. With the results of these measurements, the performance of the artificial neural network presents maximum results in determining loan status. Overall, the results of this study can provide an effective analytical model as well as an alternative solution for determining loan status.

Implementation of the National Independent Empowerment Program - Marine and Fisheries In Maluku Province

The research aimed: (1) to analyze the implementation process of PNPM Mandiri KP by adapting the Top-Down model from Pressman and Wildavsky. (2) to explain to what extent the achievements of output and outcome which were formulated in the Technical Guidelines of PNPM Mandiri KP brought about by the factors of attitudes of the counterparts, the quality of human resources as the executors, the program coordination and control. The research was conducted at Buru Regency and Central Moluccas Regency, Moluccas Province. This was descriptive research with a case study approach. Informants were determined based on the program executors, i.e. the Directorate General of Coasts and Small Islands of the Ministry of Marine and Fishery, Offices of Marine and Fishery, Moluccas Province, Buru Regency, and Central Moluccas Regency, and the related instances. Whereas the informants from the recipient community group were determined by purposive. The research data were analyzed qualitatively. The research result is formulated in three propositions i.e.: (1) the implementation process of the public policy can create changes, either the behavior of the social, economic, and cultural status towards the implementation in the field or the target group is determined by the policy context and content included in the policy document. (2) The policy implementation process with the long bureaucracy range will tend to fail when the internal and external coordination is not fully understood and performed consistently by the policy executors. (3) The top-down policy implementation will be successfully applied if it can be interpreted and adapted based on the local condition where the policy is carried out. Moreover, the research also recommends an implementation model of the public policy which is adapted from Pressman and Wildavsky.

Analisis Laporan Keuangan Unit Pengelola Kegiatan Program Nasional Pemberdayaan Masyarakat Mandiri Pedesaan Dalam Pengukuran Profitabilitas

ABSTRACT
 The title that the author proposes in this study is "Financial Statement Analysis in Measuring Profitability Levels in the Rural PNPM Mandiri Activity Management Unit, Cinangka District, Serang Regency". measuring the level of profitability in the PNPM Mandiri Rural Activity Management Unit, Cinangka District, Serang Regency. To discuss the formulation of the problem above, in this study the author uses a descriptive research method, namely a method that describes or solves problems faced in the present. With data collection techniques documentation, interviews, observations, and literature study. With analysis techniques and the ratio of operating profit to business assets, the ratio of the rate of return on investment, and the ratio of economic profitability. The result of this research is the analysis of profitability ratios for 2013 by 3%. So the results of the study can answer the question of research problems, namely that the analysis of financial statements can be used as a tool for management to determine the level of profitability in the PNPM Mandiri Rural Activity Management Unit, Cinangka District, Serang Regency. As for reducing the decrease in the profitability ratio of the PNPM Mandiri Rural Activity Management Unit, Cinangka District, Serang Regency, efforts are made to increase revenue and reduce costs so that an increase in profit is obtained.
 Keywords: financial statement analysis, profitability, PNPM Mandiri Rural

Pengaruh Komunikasi Tatap Muka Terhadap Kesadaran Swadaya Masyarakat

This study aims to determine the implementation of face-to-face communication carried out by the Rural PNPM Mandiri Activity Management Team, awareness of community self-help in the development of facilities and infrastructure, as well as to describe the effect of face-to-face communication by the Rural PNPM Mandiri activity management team on the awareness of community self-help in the development of facilities and infrastructure in rural areas. Dusun Kebon Kerep, Desa Darmareja, Kecamatan Nagrak, Kabupaten Sukabumi. This study uses the associative analysis method with a rating scale measurement and analysis using a continuum line. Meanwhile, to find the relationship between variables, the Pearson product moment correlation formula and the coefficient of determination formula are used. To find out the truth test of the correlation calculation, hypothesis testing is carried out using the t-test formula. The research sample was 148 people from a total population of 2,790 people with a disproportionate stratified random sampling technique. While the object of research is the community of Desa Darmareja which consists of village officials, PNPM actors, and the local community. The results of the study showed that TPK's face-to-face communication was in a fairly good category, with an average score of 3.1. Meanwhile, the awareness of community self-help in the development of facilities and infrastructure is categorized as quite good, with an average score of 3.2. There is an effect of face-to-face communication between the management team of PNPM Mandiri Rural activities on the awareness of community self-help in the development of facilities and infrastructure with a correlation value of 0.5343 (r count) greater than 0.159 (r table). The contribution of the influence of face-to-face communication on the awareness of self-help of the community is obtained by 28.55% while the remaining 71.45% is the influence of other factors. For hypothesis testing with the t-test formula with the calculation results of 9.036, the X variable has a significant effect on the Y variable because 9.036 (t count) is greater than 1.771 (t table), so there is a positive and significant effect of face-to-face communication on self-help awareness of the community. in the construction of facilities and infrastructure in Dusun Kebon Kerep, Desa Darmareja, Kecamatan Nagrak, Kabupaten Sukabumi.

Pemberdayaan Mama Papua : Studi Kasus Pasar Cigombong Kotaraja Kota Jayapura

Seeing the importance of Empowering Mama Papua means creating conditions so that housewives can contribute their abilities to the maximum to achieve their goals. Empowerment programs that have been rolled out in Jayapura City, such as KDP, PNPM and PNPM Mandiri, Papuan Women's Cooperative, and even technical and financial assistance rolled out by several institutions tend not to touch Papuan women much. This condition, where their lives only depend on their ability to continue selling on the roadside, in between shops, traditional markets in Jayapura City. This study aims to describe how the empowerment of Papuan mothers in Cigombong Market, Jayapura City. The method used in qualitative research is emphasized on providing an actual and objective picture related to the object of research and based on data that appears in the form of words and not numbers, while the data collection method uses observation and interview techniques. Participants are Papuan women who sell at the Cigombong Kotaraja market in the city of Jayapura. In this study, it was found that the knowledge they had was generally said to be lacking because of their low educational background, namely they did not complete Junior High School (SMP) or the informal education that Papuan mothers had was very limited. And the results of the study also show that the behavior of Papuan mamas can be said to be a change in behavior, especially in terms of accepting new things that come from outside, responding in mutual cooperation and adapting to circumstances, and not feeling inferior to housewives. other. On the other hand, housewives have abandoned the habit of using time for family productive economic activities.

The Effect of Intrinsic Motivation and Extrinsic Motivation on Women's Entrepreneurship Interest PNPM Mandiri Rural

Study this aim to find out how influence from Intrinsic Motivation and Extrinsic Motivation for Interest in Entrepreneurship in the SPP (Women's Savings and Loans) Group . This research is a research quantitative descriptive. Data used are primary data. Methods of data analysis in research _ this using the s analysis method multiple linear regression to get comprehensive picture about the influence between the variables Intrinsic Motivation and Extrinsic Motivation Against Entrepreneurial Interest with using SPSS 17 for Windows. The results of the hypotheses test show that that : Intrinsic Motivation take effect positive and significant to Entrepreneurial Interest . Meanwhile, this study failed to prove the second hypothesis. In this case, Extrinsic Motivation was found to have no significant effect on Entrepreneurial Interest .

Peran Modal Sosial Dalam Program Penanggulangan Kemiskinan Di Kelurahan Betet Kecamatan Pesantren Kota Kediri

So far an approach in overcoming poverty, both at the national, regional and local, generally is with a purely economic approach. The problem of poverty seems to be simply understood as a problem of lack of income, so that the prevention programs which are carried out especially by the government focus only on the provision of assistance in the field of capital, the provision of subsidies, aid equipment and the like. This paper uses the form of social capital theory to understand, map out and promote poverty reduction by optimally utilizing social capital in the community. By utilizing social capital theory of Bourdieu, Coleman and Putnam, this research takes place in the Betet Village, Pesantren, Kediri City as the unit of analysis. The basic consideration of the location chosen is that Betet village is one of village areas in Kediri which implements poverty reduction programs since 2009 until now. The result shows that the poverty reduction in Betet village is implemented through a series of stages called PNPM Mandiri Urban cycle; it is started with a reflection of poverty, self power-mapping, determination of a medium-term program of poverty reduction programs. The characteristics of social capital of Betet Village community has grown and developed far before the PNPM program is implemented. The characteristics of social capital includes trust, links that has formed, values and norms that are awakened, participation and pro-active action. The existence of social capital contributes positively to their poverty reduction programs that emphasize community participation in various activities.

Efektivitas Pengembalian Dana Pinjaman Kelompok Simpan Pinjam Perempuan (SPP) PNPM Mandiri Perdesaan

Women's Savings and Loans (SPP) is a PNPM-MP program that provides capital to women's groups in the form of savings and loan funds for those who already have a business. In general, the activity aims to develop the potential of rural savings and loan activities, the ease of access to micro-scale business funding, the fulfillment of basic social funding needs, strengthen institutional activities for women, and encourage the prevention of poor households (RTM). The study aims to analyze the effectiveness of loan repayments and describe the obstacles for group members in repaying the loan funds. By the simple analysis, the data obtained from the questionnaire will be tabulated to determine the rate of return on revolving fund loans in the SPP program. The primary and secondary data obtained will be analyzed with a qualitative descriptive analysis by comparing conditions in the field with targets, indicators, and other measures set by PNPM Mandiri in Rural Areas. The study results showed that the effectiveness of loan repayments for the women-only savings and loans group decreased due to the increase in collectibility. On the other hand, the obstacles of repaying loan funds include the number of funds not adjusted to the scale of the business, not having a sense of responsibility in the use and repayment of loan funds, weak knowledge of entrepreneurship, and the inoperability of the joint responsibility system in groups.

Peran Badan Keswadayaan Masyarakat (BKM) Citra Dharma Mulya Sebagai Basis Ekonomi Maslahah di Desa Trimulyo Jetis Bantul

This study aims to determine the normative, ideal, and factual roles of BKM Citra Dharma Mulya as the maslahah economic base for problems in Trimulyo, Jetis, Bantul, Yogyakarta. This study is a qualitative field research with case study. The data collection techniques include primary data, namely observation, interviews, and documentation. While secondary data, namely the collection of books, articles, journals, documentation files, and library materials related to study. The study results showed that: (1) the ideal role of BKM in accordance with the guidelines for implementing PNPM Mandiri Urban, among others: mobilizing citizens in a participatory manner to formulate plans for poverty problems, generating various empowerment activities for the poor, and so on. (2) The normative role of BKM Citra Dharma Mulya as a maslahah economic base includes: work planning for BKM Citra Dharma Mulya, Secretarial Work Program, special program for BKM Citra Dharma Mulya, and UPK, UPL, and UPS Work Programs. (3) The factual roles of BKM Citra Dharma Mulya include: organizing the community in a participatory manner through decision-making councils, upholding noble values, fostering various empowerment activities, and supervising the BLM implementation process.

HUBUNGAN PEMBIAYAAN SIMPAN PINJAM PEREMPUAN DAN PENDAPATAN USAHA MIKRO PADA MASYARAKAT KECAMATAN PAMARAYAN KABUPATEN SERANG

Community empowerment is closely related to the response to development issues, such as unemployment, poverty and inequality. Poverty reduction policies are not separated from the context of community development. PNPM Mandiri is one of the government programs in an effort to accelerate poverty reduction, where one of the activities in which is the development of microfinance managed by UPK (Unit Pengelola Kegiatan) in the field of Productive Economic Business or UEP (Usaha Ekonomi Produktif) in the Woman's Cooperative Finance or we called SPP (Simpan Pinjam Kelompok Perempuan).This study aims to determine: 1) women's credit financing activities (SPP) in Pamarayan sub-district. 2) the income micro-enterprises in communities in Pamarayan sub-district and 3) the relationbetween the women's credit financing activities (SPP) towards community micro bussines income Pamarayan Serang District. The method used in this research is descriptive method with correlations. This method is used to prove the presence or absence of the influence of the issues examined in the group of women's cooperative finance (SPP) in Pamarayan-Serang District. The population in this study is members of the SPP PNPM Mandiri Pamarayan who has a business. Total population in this study was 100 people from 10 groups, and samples taken as many as 50 members. The sampling technique used is proportional random sampling. Data collected by questionnaires, Data were analyzed using Statistical Analysis with SPSS version 20.The results showed that significant numbers tcount 5.924 higher than ttable 1,675 give the effect that the meaning is significant

PENGARUH KUALITAS AUDIT TERHADAP KEPUASAN KLIEN

The purpose of this research is to examine the effect of audit quality on client satisfaction. The unit of analysis in this study is the PNPM Mandiri Urban LKM in Sidoarjo Regency, amounting to 291 MFIs scattered in all villages / wards in Sidoarjo Regency. PNPM Mandiri Urban LKM is a nonprofit organization that aims to alleviate poverty. The sample in this study consisted of 32 economic village village (faskel) facilitators who overshadowed 291 LKM and also acted as counterpart auditors during the audit. The number of questionnaires distributed was 32 copies and 32 returned questionnaires or as many as 100%. The data analysis technique used in this research is Multiple Linear Regression Analysis.The results of this study indicate that the understanding attribute of the client industry and responsiveness to client needs has a significant effect on client satisfaction. Meanwhile, the attributes of competence, independence, caution of the audit team, KAP commitment to quality, high ethical standards and skepticism of the audit team did not have a significant effect on client satisfaction. The limitation in this study is that the sample used only comes from one party, namely the auditee. It is recommended that further research should use samples from both parties between the auditee and the auditor so that more valid answers can be obtained

PENGARUH KUALITAS AUDIT TERHADAP KEPUASAN KLIEN

The purpose of this research is to examine the effect of audit quality on client satisfaction. The unit of analysis in this study is the PNPM Mandiri Urban LKM in Sidoarjo Regency, amounting to 291 MFIs scattered in all villages / wards in Sidoarjo Regency. PNPM Mandiri Urban LKM is a nonprofit organization that aims to alleviate poverty. The sample in this study consisted of 32 economic village village (faskel) facilitators who overshadowed 291 LKM and also acted as counterpart auditors during the audit. The number of questionnaires distributed was 32 copies and 32 returned questionnaires or as many as 100%. The data analysis technique used in this research is Multiple Linear Regression Analysis.The results of this study indicate that the understanding attribute of the client industry and responsiveness to client needs has a significant effect on client satisfaction. Meanwhile, the attributes of competence, independence, caution of the audit team, KAP commitment to quality, high ethical standards and skepticism of the audit team did not have a significant effect on client satisfaction. The limitation in this study is that the sample used only comes from one party, namely the auditee. It is recommended that further research should use samples from both parties between the auditee and the auditor so that more valid answers can be obtained

Institutional Transformation of Ex-PNPM-MPd UPK as A Revolving Fund Institution in Candipuro District, Lumajang Regency

The termination of PNPM Mandiri Perdesaan (PNPM-MPd) in 2015 required UPK of Candipuro District as a revolving fund institution to transform to obtain legal certainty. This study aimed to describe the transformation of revolving fund management in Candipuro UPK, Lumajang Regency. This study used a descriptive qualitative method to examine institutional transformation based on aspects of legality, institutional (organizational management), philosophy, finance, and business form

Evaluation of National Community Empowerment Program Implementation in Rumbia Village, Boalemo Regency

The purpose of this research is to discover the mechanism, success, and sustainability of PNPM Mandiri implementation in Rumbia Village, Botumoito Subdistrict, Boalemo Regency. The qualitative descriptive method was used in this research that the data were collected from observation, questionnaire, and documentation. The results reveal that: 1) the mechanism of PNPM Mandiri implementation achieves percentage of 71.64% in a means that the mechanism has been done as the procedure; however, there is a lack of person in charge of the program and the facilitator that is unavailable all the time to follow up people’s complaint. 2) the success of PNPM Mandiri implementation reaches 72.07% which means that this program is unsuccessfully implemented towards society’s welfare although local government serves the poor people through this program. 3) the sustainability of PNPM Mandiri implementation arrives 74,11% which indicates that the implementation of this program has been right on target to accelerate poverty reduction. Nevertheless, it is only applied to farming and micro business as the program benefit recipients. People’s role main doer of the policy is very crucial in supporting and guaranteeing the success and the sustainability of this program policy and implementation.

DECISION SUPPORT SYSTEM DETERMINING THE LEVEL OF PUBLIC SATISFACTION OF THE CITY WITHOUT SLUMS PROGRAM (KOTAKU) IN PNPM MANDIRI IN DELI SERDANG DISTRICT USING THE MULTI-ATTRIBUTE UTILITY THEORY METHOD

<p><strong><em>Abstract </em></strong><em>To evaluate the success of the Kotaku program (City Without Slums) in PNPM Mandiri in Deli Serdang Regency, a study is needed to determine the level of community satisfaction with the results of the Kotaku program. Then in this study, a decision support system will be built to assist in determining the level of community satisfaction with the Kotaku program. The method chosen to support the above problem solving is Multi-Attribute Utility Theory (MAUT). The system design is done by using Unified Modeling Language (UML) modelling and accompanied by a system interface design. The advantage of this system is that it can perform calculations very quickly and effectively. This decision support system shows that with the advancement of science and technology it can help in determining the right level of community satisfaction by following the correct considerations and calculations. But there are still some weaknesses of the system including this system has a simple interface and does not have the feature to backup the database. </em></p>