Platform Workers Research Articles

The lived experiences of the welfare state of platform workers: The barriers to accessing social protection in Italy, Sweden and the United Kingdom

AbstractThe recent literature on platform work and the welfare state has stressed that, despite being affected by high‐income insecurity, platform workers cannot easily access social protection. However, it is unclear why platform workers encounter such barriers. This article offers an inductive and empirically based theoretical framework to investigate the obstacles faced by platform workers. It shows that the barriers experienced by platform workers depend on the eligibility criteria, the assessment criteria and the trade‐off between taxation and social protection. The article substantiates these claims by offering both a policy analysis of formal arrangements and a qualitative analysis of the lived experiences of welfare of 101 platform workers in Italy, Sweden and the UK during COVID‐19. The research found that, while many platform workers attempted to access social protection during COVID‐19, platform workers' access to social protection was affected by their positionality as outsiders, which clashes with the eligibility criteria (in Sweden and Italy); by the irregular nature of platform work, which contrasts with the rigidity of the assessment criteria (in the UK, Italy and Sweden); and by the implicit trade‐off experienced by platform workers between minimising taxation and accessing to social protection (in the UK and Italy).

The shifting forms of livelihood strategies of platform workers in China

ABSTRACT Empirical research has found that platform workers have adopted both collective actions and informal practices to address unfavorable working conditions. However, the “small-scale geographies” of platform work as well as the inter-linkage of shifting forms of resistance is under-explored. This paper aims to broaden and deepen our understanding of resistance from platform workers, through a case study of app-based delivery drivers in Shanghai, China. As responses to precarity, drivers have resorted to both open, collective actions and more hidden everyday practices. Because of surveillance by the Chinese state and the close managerial control of workers, collective protests have been rarely seen and of limited effectiveness; more individual and quiet practices such as dissimulating data are favored by drivers in their everyday resistance. We argue that the intention to resist on the part of drivers echoes and expands Bayat’s observations on the survival techniques of the urban poor, and differs from the “political act” argued by Scott. It is hard to conclude that the drivers’ everyday resistance can provoke dramatic confrontation in China as Scott’s arguments would lead us to suppose. Our study contributes to a more comprehensive understanding of the platform economy by highlighting the unique modalities and strategies of delivery drivers in China, which differs significantly from those in Western contexts that are often addressed in the existing literature. It sheds light on the specific forms of struggle against the asymmetric power of platforms and provides new insights into the mechanisms of resistance.

Neither Employment nor Self‐Employment: Avenues Towards Functional Platform‐Mediated Work Systems

ABSTRACTDigital labour platforms are contested because they create work relationships that neither fall into the category of traditional employment nor fulfil the criteria of freelance work due to platforms’ heavy interference in the work process. Although existing research has elucidated different pathways for improving the working conditions of platform workers, we develop an employment relations perspective on platform‐mediated work systems building on David Marsden's theory of employment systems. On the basis of an assessment of the psychological, economic and legal contracts underlying platform‐mediated work, we discuss the limited functionality of these contracts in their ability to control opportunism among platforms, workers and clients. Our analysis contributes to existing debates by providing a theoretically informed framework for analysing the design of platform‐mediated work systems and their consequences for the participating parties. Our insights add nuance to the platform regulation debate by going beyond the question of worker classification towards understanding the organizational and institutional elements of the work system that need to be redesigned and supported by appropriate institutional safeguards. An employment systems perspective also allows for reflection on the economic, societal, sectoral and strategic conditions that could drive such changes.

Walking the Digital Tightrope: Diversity and voice in creative platform work

This study examines how diversity shapes creative platform workers’ access to and exercise of voice within the precarious landscape of platform capitalism. Drawing on Bourdieu’s concepts of capital and field, we explore unique qualitative materials collected from 40 Brazilian literary content creators. The findings show that creative platform workers’ access to and exercise of voice is based on three conditions of privilege: playing the rules of the game; drawing on bundles of resources; and leveraging intermediation capacity. We identify four forms of voice among creative platform workers – shielding, demonstrating, ingroup-focused gatekeeping and affirmative voices – and highlight the relational dynamics of power in this context. This research contributes to understanding diversity in creative platform work through a privilege lens, thereby revealing the complex dynamics of power and dependence that creative platform workers experience with different industry stakeholders. This study contributes to the literature about diversity and voice by: showing that online prestige alone does not ensure voice opportunities; unveiling the variety of targets and agents in the four forms of voice in creative platform work; and highlighting the limitations of collective voice in challenging existing privilege and disadvantage systems.

Does work overload of odd-job platform workers lead to turnover intention? An empirical study on platform workers

PurposeAgainst the background of the digital economy, odd-job platforms rely on artificial intelligence algorithms to efficiently allocate tasks and monitor platform workers’ performance, putting these workers under enormous pressure. This paper explores the relationship between work overload and turnover intention of platform workers on odd-job platforms and the factors that lead to platform workers’ turnover.Design/methodology/approachBased on the job demands–resources model (JD-R), we construct a theoretical model to explain the relationship between work overload and turnover intention of platform workers. We test job burnout as a mediator variable and perceived algorithmic fairness and job autonomy as moderating variables. We conducted a study at food delivery platforms and ride-hailing platforms in China.FindingsThe empirical results show that: (1) work overload increases the turnover intention of platform workers by increasing job burnout and (2) perceived algorithmic fairness and job autonomy moderate the positive relationship between work overload and job burnout.Originality/valueWe provide a theoretical basis to explain the influence of work overload on turnover intention of odd-job platform workers and provide practical recommendations for management of platform workers.

Precarity and agency in youthspaces of work: The case of food delivery platform workers in Athens, Greece

The growth of digital platforms is spawning new, if often precarious, forms of work. One such type of work that has particularly grown in recent years, especially during the COVID-19 pandemic, is that of digital platform-facilitated on-demand food delivery services. Such deliveries are often undertaken by younger workers. Given this, here we explore the following research questions: (i) what forms of labour precarity are found and reproduced in the physical and digital spaces that young food delivery platform (FDP) workers create and inhabit?; and (ii) what types of agency do FDP workers develop within these spaces in order to navigate – and sometimes resist – precarity? Drawing upon concepts from critical Youth Studies, Geographical Political Economy and Labour Geography, the article develops the concept of precarious youthspaces of work to investigate the connections between youths’ everyday lives and the production of space. To do so we present a qualitative study conducted in Athens, Greece, that sought to capture the multifaceted working arrangements of FDP workers, both offline and online. Our analysis reveals that FDP workers suffer various forms of labour precarity which they must navigate. But such workers are not just accommodating to precarity. They have also generated forms of collective oppositional agency that are reshaping local labour markets. However, whilst their agency has sometimes generated solidarity and robust collective movements it has also led to divisions that have limited cooperation amongst FDP workers.

Casually cynical or trapped? Exploring gig workers’ reactions to psychological contract violation

PurposeDrawing on psychological contract (PC) theory and platform labor research, the purpose of our study was to explore gig workers’ reactions to perceived PC violation. Our study was set against the backdrop of the COVID-19 pandemic, which brought workplace health and safety issues into much sharper focus, even in nonstandard employment arrangements like gig work.Design/methodology/approachThis study employed a mixed-methods design. In Study 1, we tested a conceptual model of US-based ride-hail drivers’ (n = 202) affective and cognitive reactions to Uber’s (lack of) commitment to safe working conditions. In Study 2, we conducted interviews with 32 platform workers to further explore an unexpected finding from Study 1.FindingsIn Study 1, we found that drivers’ perceptions of PC violation were related to decreased trust in Uber and higher intentions to leave this line of work; however, cynicism toward Uber only predicted withdrawal intentions for those drivers who did not believe that they had job alternatives available outside of gig work. We explored this further in Study 2, where we found that workers with low economic dependence on gig work could afford to be casually cynical toward the platform, while high-dependence workers felt “trapped” in this line of work.Originality/valueWe contribute to the social/relational theoretical approach to gig work more broadly and to the literature on PC in platform work more specifically. We also add to the emerging literature on how economic dependence shapes workers’ experience of platform work. Our findings around low-dependence gig workers experiencing a more indifferent form of cynicism – which we have termed casual cynicism – highlight the importance of treating the context of gig work as unique, not merely an extension of traditional management research.

Combining Freedom and Flexibility with Security: Translating platform workers’ desires into law. The case of food delivery riders in the Netherlands

Combining Freedom and Flexibility with Security: Translating platform workers’ desires into law. The case of food delivery riders in the Netherlands

플랫폼 노동자의 근로권에 관한 헌법적 검토

Platform work has emerged and spread due to fundamental changes in the economy and labor environment and the avoidance of direct employment. Platform work refers to “paid labor provided through a digital platform that brokers work to an unspecified number of people and coordinates the labor provision process through algorithms,” and its types include local-based and web-based. The right to work, a fundamental right under the Constitution, is embodied in individual labor relations laws, including the Labor Standards Act, and the recognition of worker status under the Labor Standards Act is the gateway to exercising the right to work in practice. However, platform workers were not envisioned when the Constitution stipulated the right to work and the Labor Standards Act was enacted, and it is not easy for them to be recognized as employees under the Labor Standards Act based on the current Labor Standards Act and case law. Platform workers are essentially the same as traditional employees in that they earn their livelihood through paid labor, and therefore need constitutional protection. However, there are a number of other aspects that distinguish platform workers from traditional employees that need to be considered. The spectrum of platform workers is very diverse, and it may be appropriate to vary the approach according to the degree of dependency. Platform workers with strong dependency, which is a marker of traditional workers, should be recognized as employees under the Labor Standards Act, while platform workers with weaker dependency should be categorized as a third type. However, it is not appropriate to include them in the category of ‘persons in special types of employment’, which require full-time and permanent status and are gradually being replaced by the concept of labor providers. Regardless of their legal status, platform workers should be guaranteed minimum universal rights as workers.

The Business Model of Digital Labour Platforms and the Income of Platform Workers in Poland: Theory and Practice

The Business Model of Digital Labour Platforms and the Income of Platform Workers in Poland: Theory and Practice

Investigating social protection amongst platform workers in Germany: forced individualisation, hybrid income generation and undesired regulation

Abstract The social protection of platform workers is considered one of the most precarious features and political challenges of this new form of employment. Still, there have only been a few empirical investigations on this issue to date. This article presents an explorative empirical analysis of the social protection of platform workers in Germany – a conservative welfare regime with a strong link between standard employment and institutionalised social protection. On the basis of an online survey amongst 719 self-employed platform workers, we examine how different employment patterns correspond to institutionalised protection against sickness and old age. We empirically explore different protection types and analyse how they differ regarding working conditions in platform work and individual social policy preferences. Findings reveal that conditions of platform work and social protection as well as demands and regulatory preferences vary notably across different clusters of platform workers. Still, the vast majority votes against obligatory social insurances for platform workers and favours self-employment over dependent employment. Against this background, we discuss challenges for future attempts aiming at improving social protection for platform workers. This study adds to the literature by empirically exploring platform workers’ social protection and social policy preferences, which have been overlooked to date.

Promotion of Self-employment: Manager Justifications for Online Labor Platform Operations

The emergence of online labor platforms (OLPs) has raised concerns about the treatment of platform workers and the legality of OLPs’ contractual relations and control. This study examines how managers (CEOs/founders) justify OLPs’ contractual relations and market control within the frames of critical platform work discussions and the Finnish labor market model. By using justification theory and market control classification as analytical tools, this qualitative study reveals that managers justify OLPs’ control and contractual relations by referring to critical discussions and features of Finnish labor market model. In justifications, managers either adopt the normative features of the model or criticize the societal neglect of self-employed workers. The model’s emphasis on full-time employment and legal questions around the platform economy seems to challenge the legitimacy of all OLP companies on some level. Despite OLPs’ operational differences, all managers justify OLPs with the idea of promoting self-employment within the Finnishlabor market.

Labour platforms as mechanisms of class reproduction: middle-class interests as the basis of worker consent

Expansion of the platform economy has given rise to a paradox in the literature on gig work: Given capital’s imposition of algorithmic controls, why do so many platform workers express support and appreciation for gig work, viewing it as enhancing their autonomy? Approaches toward this question have advanced numerous explanations, such as gamification, neoliberal norms, and entrepreneurial culture. We find these efforts only partially successful, as they fail to explain why ideological incorporation so readily succeeds. We argue that responses to gig work are a function of the class positions that gig workers hold in the wider society, which lead to distinct orientations that they bring to gig work. For workers with a foothold in the middle class, gig work provides access to job rewards that may no longer be available via the conventional economy alone. They consequently experience gig work as a labour of affirmation – a stark contrast with the experience of those gig workers who hold subordinate positions in the class structure. Interview data with 70 respondents in the ride-hail, grocery-shopping and food-delivery sectors supports this approach. Consent to gig work is strongest among our better-off respondents, who hold more secure positions in the conventional economy and use gig work as a culturally-sanctioned mechanism of class reproduction. The implication is that class-based divisions among the platform workforce warrant greater attention than labour process theory has allowed.

Casualization of work, free riding and institutional distrust: Explaining social protection preferences of platform workers in Germany

Abstract The social protection of platform workers is widely recognized as a major political challenge but remains vastly understudied. The few existing investigations focus on social protection coverage and the employment status of platform workers, while their social protection preferences remain a black box to date. In this article, we investigate the social protection preferences of platform workers using a mixed methods design based on an online survey (n = 719) and qualitative in-depth interviews (n = 20) with self-employed platform workers in Germany. While the quantitative data indicate that the vast majority of respondents reject compulsory social insurance contributions for platform workers and favour self-employment over dependent employment, the qualitative interviews reveal three main types of explanations for this regulation aversion in different segments of platform work: The casualization of work in the platform economy, free riding on protection derived from ‘regular’ employment and distrust in established welfare state institutions. Against this background, we discuss challenges for social policies aiming at improving social protection for platform workers.

Aggravated commodification as a new dimension of precarity in platform economy

The concepts of precariousness that emerged in Western countries from the 1980s onwards highlight uncertainty regarding the form, scope and nature of labour in the near future. In this article, we use the concept of aggravated commodification as a new dimension of precariousness faced by platform workers. This concept is derived from Polanyi’s idea of fictitious commodities and is treated as a form of labour-market expansion. Applying critically evaluated theory of Karl Polanyi, the article argues that platforms transform labour into a commodity, potentially leading to exploitation and societal unrest. Aggravated commodification refers to work arrangements that introduce (three-sided) market mechanisms within the labour process. Moreover, thanks to the technological infrastructure platforms are leading to the commodification of activities previously performed outside the market and free absorption of activities that were previously a part of wage labour. The study contributes a comprehensive framework for understanding and enriching discussions on precarity in the context of platform capitalism, especially within Central and Eastern European countries.

(In)visible by Design: An Analysis of a Domestic Labor Platform

Since the rise of platform labor, food delivery, and ride hailing workers have become a visible part of cityscapes, unlike platform workers in the domestic sector. The invisibilization and economic devaluation of reproductive tasks, especially in the private sphere, has a long history.Although platforms are not likely to yield a radical transformation in this sector, qualitative changes concerning the invisibility of work outsourced by households can be observed. In this contribution, we draw from the analytical framework of (in)visibility of/in platform-mediated work and map it against our research findings on a key platform in domestic cleaning in Europe, including netnographic data and interviews with workers and clients. Using the framework as a heuristic tool leads us to a more nuanced understanding of (in)visibility in platform-mediated cleaning in perceptible, institutional, and individual terms. Moreover, we argue that the interrelations between these three layers of (in)visibility offer novel insights for making sense of worker organizing and collective action, the practices related to leaving the platform, and the issue of workers’ occupational identity of domestic cleaners. As such, the study contributes to the current debates on platform labor and domestic work, including the value-visibility relation and the role of digital platforms therein.

Digital platform governance structures: A case study of Yandex Taxi

The study of governance structures in digital platform ecosystems remains relevant not only for economic research, but also for qualifying the legal status of platform workers, as well as for the development of economic policies that affect the labor market, rights and obligations of platforms and their workers. The paper presents the results of an empirical study of the conditions and mechanisms used by the Russian digital platform Yandex Taxi to incentivize and control platform workers (drivers) in 2022—2024. Mechanisms of transaction governance between platform participants are described, the dual role of algorithms is demonstrated: as systems of matching and coordination of participants, as well as incentives for legally independent drivers. The paper shows that digital platforms use hierarchical governance structure, controlling the parameters of transactions, quality standards and conditions of service provision. It is concluded that the platform system of rules and mechanisms is internally logical, which allows the platform to be regarded as a regulator of economic relations.

Gender-Based Violence in the Context of the Future of Work: A Qualitative Review of the Literature.

Discussions about the Future of Work have become ubiquitous both in academic and international organizations' discourse. As part of these developments, the platform economy has revolutionized work practices and relationships. Despite the emergence of a burgeoning literature on platform studies, little is known about whether and to what extent platform work exacerbates the risk of gender-based violence among workers. This review article examines 39 academic articles, book chapters, reports, and conference papers published between 2016 and 2023 using qualitative content analysis to provide a preliminary understanding of empirical data on this issue. The reviewed studies were selected using relevant keywords on the basis of a database of 175 studies examining the platform economy with gender perspective, complemented with additional sources identified during the review. The main findings are: platform workers across sectors are vulnerable to gender-based violence, especially those at the intersection of several axes of subordination; platforms' socio-technological features exacerbate the risk of gender-based violence; (fear of) gender-based violence limits women's access to platform work and the economic benefits derived from it; most platforms lack effective preventative and redressal mechanisms against violence; and, faced with platforms' inaction, workers adopt individual and collective measures to address (the risk of) gender-based violence in platform work. The analysis also evidences the need for more research on intersectional vulnerabilities, particularly with regard to sexual orientation and gender expression and identity, as well as on the physical and psychological impact of gender-based violence on platform workers, which provides avenues for future research.

Assessment of Worker Satisfaction with Special Emphasis on Gig Economy: Workers, Work and Platform Perspective

The gig economy has revolutionized the modern workforce, offering them a flexible work arrangement but also raising concerns about worker satisfaction. This study explores the satisfaction levels of gig workers, examining the factors that influence their satisfaction and comparing them to traditional employees. A mixed-methods approach was employed, combining survey of 200 platform workers aimed at collecting information to fill gaps in rights and renumeration, for the benefit of platform workers. Data collection was made by using online survey and face to face interviews methods. Results indicate that these workers experience unique satisfaction challenges, including income instability, lack of benefits, and limited career advancement opportunities. The gig economy is a quickly growing phenomenon in which people work in a variety of full-time, part-time, freelance, and temporary capacities using online platforms. The study identifies key predictors of worker satisfaction, including job control, social support, and perceived fairness. The findings have implications for organizations, policymakers, and gig workers themselves, highlighting the need for tailored support systems and regulations to enhance satisfaction and well-being in the gig economy

An Effective protection against unemployment for self-employed and platform workers? The intriguing case of Denmark

This article discusses whether self-employed and platform workers in Denmark have effective access to the unemployment insurance scheme. The Danish case is intriguing in a comparative context. Unlike other European States, it has been possible in Denmark for the self-employed to formally access the unemployment scheme since 1976. The system is also interesting as it is rather flexible, and was recently adapted to meet the challenges of changing work patterns and an increase in atypical forms of work, such as platform work. Yet, it is argued that important barriers to effective coverage remain. Some barriers, such as the voluntary character of the insurance and its eligibility criteria, are common to all persons with low and irregular work. Other barriers are specific to the self-employed and relate to the conditions for proving the closing down of business, and to waiting periods.