Perspective Of User Satisfaction Research Articles

User satisfaction evaluation of an educational distance-learning platform with MUSA methodology

The purpose of this study was to provide an exhaustive analysis of user satisfaction regarding Moodle, an online educational platform, employing an innovative approach through Multicriteria Satisfaction Analysis (MUSA). Contrary to the traditional methods of assessing parameters like Ease of Use and Effectiveness, our study considered unique criteria including Technical Dimension, Possibilities of Teachers/Participants, Pedagogical Dimension, and Automated Functions. The distinctiveness of our approach was amplified by the application of MUSA for criteria weight selection, deviating from the conventional Pairwise Comparison methodology and its reliance on extensive questionnaire administration. Our methodology encompassed the distribution of online questionnaires via Google Forms to a sample of 100 participants from Greece, focusing on the bespoke criteria to derive a holistic perspective of user satisfaction. The MUSA algorithm was instrumental in not only delineating the analytical satisfaction evaluation but also in formulating a structured improvement action plan for the educational platform. A noticeable variance in criteria weight selection was observed when juxtaposing the MUSA algorithm and the traditional Pairwise Comparison methodology, underscoring the precision and reliability of our approach. The findings emanating from the application of MUSA underscore its potential as a pivotal tool in enhancing the quality and user satisfaction of educational platforms. Practical implications of the study are profound for software developers and educational institutions alike. The integration of MUSA into the design and evaluation process of educational software promises a pathway to incessant refinement, aligning with the dynamic needs of educators and learners, thereby elevating the educational experience to unprecedented heights.

Online quality assurance system in vocational schools using the website: A user satisfaction perspective

Introduction. This study was conducted to identify the factors that influence user satisfaction to determine the quality of the website (online system) for quality assurance in vocational education from the user’s point of view and to provide the best recommendations for improving the quality of the vocational school quality assurance online system.Aim. This study aims to analyse the quality of the vocational school quality assurance website that affects user satisfaction using the WebQual model.Methodology and research methods. This research used structural equation modelling – partial least square (PLS-SEM) analysis. The purposive sampling technique was chosen to determine the sample of respondents from operators or users of the quality assurance website from 36 vocational schools in Yogyakarta Province, Indonesia.Results. Based on the analysis results, it was found that the service interaction quality factor significantly influenced the e-service quality of the vocational school website for quality assurance, which then directly affected website user satisfaction.Practical significance. This research has implications for developing vocational school website for quality assurance to optimise the website function. This research also has implications for schools to facilitate performance reporting through quality assurance website.

Reasonable kitchen space for urban residences: based on an investigation in Beijing

ABSTRACT Undersized space in kitchens remains a widespread and enduring problem in urban residences in China. However, no consensus exists on the area a satisfactory kitchen should take up and the causes of an undersized kitchen are still not sufficiently understood. This study examined reasonable spatial indices for kitchen design from the perspective of user satisfaction, based on 80 kitchens selected from multi-family residences in Beijing, People’s Republic of China. Data were collected using on-site measurement and face-to-face questionnaires, including spatial features, household structure, cooking habits, possession of appliances and residents’ binary judgement about the kitchen area. Factors associated with residents’ kitchen area perception were explored using correlation analysis, while the reasonable design indices were proposed by scatter diagram analysis. This study confirmed the influence of floor space and width of the kitchen and recommends 5.11–6.10 m2 and 1.71–2.00 m as a reasonable scope for the respective dimensions. It also demonstrates that the area requirement increased in families with higher cooking frequency and decreased in youthful households and suggests that the accommodation of the refrigerator and large appliances should be considered in kitchen area allocation.

Hypergraph-Based Autonomous Networks: Adaptive Resource Management and Dynamic Resource Scheduling

As development steadily advances and the capacity for practical applications grows, 5G networks are being deeply expanded in many fields, such as manufacturing, transportation and logistics, and agriculture. The rapid growth in the number of devices in application deployments is causing manual methods of managing resources to become inefficient and network operation costs to increase significantly. Therefore, autonomous networks framework that can adapt to dynamic network environments need to be designed to undertake network resource management. This paper investigates the characteristics of 5G networks, and a hypergraph-based 5G autonomous networks framework is proposed to achieve stable interconnection within the system. First, the network topology is accurately represented by introducing the concept of hypergraph, and an RL algorithm is used to optimize the management of network resources based on the network topology. Then, a BERT model is adopted for resource state awareness from the user satisfaction perspective, and a fuzzy decision based collaborative resource scheduling algorithm is designed to improve service quality. Finally, the key challenges that will still be faced and need to be further solved in the future development of 5G autonomous networks are deeply explored.

Pediatric Tele-Home Care Compared to Usual Care: Cost-Minimization Analysis.

BackgroundAlthough home hospitalization has been a well-known and widespread practice for some time in the adult population, it has not been the same case in the pediatric setting. Simultaneously, telemedicine tools are a facilitator of the change in the health care model, which is increasingly focused on home care. In a pioneering way in Spain, the in-home hospitalization program of the Hospital Sant Joan de Déu in Barcelona allows the child to be in their home environment at the time they are being monitored and clinically followed by the professionals. Besides being the preferred option for families, previous experience suggests that pediatric home hospitalization reduces costs, primarily thanks to savings on the structural cost of the stay.ObjectiveThe aim of this study is to compare the average cost of a discharge by tele–home care with the usual care and to analyze the main drivers of the differential costs of both care models.MethodsA cost-minimization analysis is conducted under a hospital’s perspective, based on observational data, and estimated retrospectively. A historical control group of similar patients in terms of clinical casuistry to children hospitalized at home was used for comparison.ResultsA 24-hour stay at the hospital costs US $574.19, while the in-home hospitalization costs US $301.71 per day, representing a saving of almost half (48%) of the cost compared to usual care. The main saving drivers were the personnel costs (US $102.83/US $284.53, 35.5% of the total), intermediate noncare costs (US $6.09/US $284.53, 33.17%), and structural costs (US $55.16/US $284.53, 19.04%). Home hospitalization involves a total stay 27.61% longer, but at almost half the daily cost, and thus represents a saving of US $176.70 (9.01%) per 24-hour stay.ConclusionsThe cost analysis conducted under a hospital perspective shows that pediatric tele–home care is 9% cheaper compared to regular hospital care. These results motivate the most widespread implementation of the service from the point of view of economic efficiency, adding to previous experiences that suggest that it is also preferable from the perspective of user satisfaction.

Understanding user satisfaction with Chinese government social media platforms

Introduction. The purpose of this paper is to understand government social media from the perspective of user satisfaction and to evaluate it in the context of presentation, content and utility of the government affairs' microblogs in China. Method. Based on the comprehensive information theory, this study will generalise descriptions about the factors affecting the user satisfaction in the existing research. Analysis. Taking Chinese government affairs microblogs as examples, the paper utilises structural equation modelling to analyse an online survey study. Results. Its result indicates that presentation, content and utility have a positive influence on user satisfaction with Chinese government social media platforms. Conclusions. This study gets rid of the oversimplified description of the application of government social media, and could provide policy reference for subsequent adoption strategies of government social media.

Sharing instructors experience of learning management system: A technology perspective of user satisfaction in distance learning course

The use of educational technology increased rapidly in higher education. Learning Management System (LMS) is the most popular educational technology system used in distance learning. There are only a few studies have been carried out to measure instructors satisfaction in distance learning courses, although instructors satisfaction is considered as very important for the course involvement and increasing the students interactions with the course content. Hence, this study proposed a detailed framework to measure instructors’ satisfaction of using LMS. The findings prove that perceived usefulness and service quality are taking the highest share on affecting the instructor satisfactions. This study limited to higher education’s instructors and used a questionnaire survey to collect the data. Hence, the LMS should be designed based on the needs of the instructors as well as the students, by adopting the latest technologies. In the contrary, building LMS without taking the instructors’ satisfaction into account will affect negatively the distance learning course outcomes.

Methodology for determining delineator placement and operation based on user satisfaction

Delineators are useful devices for ensuring safer driving maneuvers. Effective placement and operation of a delineator are essential to its impact on safe driver maneuvering and result in the prevention of traffic accidents. This study proposes a methodology for determining the parameters associated with optimum delineator placement and operation, which include the spacing, height and size of the delineator, from the perspective of user satisfaction. A binary logistic regression technique is adopted to incorporate user satisfaction into the methodology. The proposed model is capable of producing a probabilistic measure of user satisfaction with respect to various parameters. For example, based on the proposed methodology, the optimum delineator spacing should be 6.10-14.28 m to obtain 70% user satisfaction with a diameter of 100 mm. The outcomes of this study can serve as useful fundamentals for more effective placement and operation of delineators.

Experiences and Success Factors in ERP Implementations in Spain and Latin America (Spanish)

This article analyzes implementation strategies of ERP systems. The motivation for this study was to explore relations between business strategies, implementation strategies, and the impact of the implementation on business results. Based on data from 91 companies in Spain and Latin America, we describe the profile of the companies, their environmental variables and implementation strategies, and the perceived impact of implementation on business results. The results shed light on the debate on implementations based on business processes and implementations based on functions. It is noteworthy that companies that base their competitive strategies on differentiation tend adopt process-based implementations, modeling the processes and adapting them to the ERP. In this case, the involvement of senior management is high, and implementations tend to have global reach and follow rapid deployment (so called big-bang approach.)Although a high proportion of implementations fail to be completed on time or on budget, the implementation results from the perspective of user satisfaction and perceived usefulness are good. The ERP contribution to business objectives also shows a significant improvement in integration, or supply chain, capabilities in the medium term, but not short-term economic improvements.The investigation shows useful insights for practitioners and suggests an alignment model of business strategies and ERP implementation strategies.

Understanding the role of an IT artifact in online service continuance: An extended perspective of user satisfaction

Given increasing investment in an IT (information technology) artifact (i.e., online service website), it is becoming important to retain existing customers. In order to help link website design and investment decisions to the strategy for retaining customers, we propose a model by extending the user satisfaction perspective into research on online service continuance. We empirically tested the model within the context of a social network service. The analysis results found that website information satisfaction and system satisfaction play key roles in forming continuance intention through perceived usefulness and perceived enjoyment. It is also noted that computer anxiety serves as an important moderator toward continuance intention. Theoretical and practical implications are offered for better understanding of the role of the IT artifact in online service post-adoption phenomena.

Levels of outpatient satisfaction at selected health facilities in six regions of Ethiopia

Abstract Background: Satisfaction is one of the meaningful indicators of patient experience of health care services. Asking patients what they think about the care and treatment they have received is an important step towards improving the quality of care, and to ensuring that local health services are meeting patients’ needs. Various studies have reported that satisfied patients are more likely to utilize health services, comply with medical treatment, and continue with the health care provider. Objective: to assess and estimate the perceived levels of satisfaction with health services rendered at government health facilities in selected regions of Ethiopia. Methods: A cross-sectional study that involved an exit interview was conducted in purposively selected government health centers and general hospitals in six regions of Ethiopia. Data were collected using structured questionnaire between June and September 2004. Variables used in the study were grouped and summarized into three components, namely providers' characteristics, services characteristics and cleanliness of the health facilities. Each variable was scored on a 5 point Likert-like scale, ranging from 1 (very dissatisfied) to 5 (very satisfied). The mean score 2.5 is considered as a cut-off point and scores equal and above 2.5 are taken as an indicator of users' perceived satisfaction. Both bivariate and multivariate methods of data analyses were used as deemed necessary. Results: All the three components of investigated variables have reliability coefficients ranging from 0.57 to 0.82. Results of bivariate analyses depicted that the percentage for high mean score satisfaction with health providers' characteristics ranged from 77.25% to 93.23%; with service characteristics 68.64% to 86.48%; and satisfaction with cleanliness ranged from 76.50% to 90.57%. Results of multivariate analysis showed that relatively more explanatory variables were found to be significant in influencing cleanliness (cleanliness of waiting place, examination room and medical equipment). Most of the explanatory variables in service characteristics were not statistically significant as compared to other components. Conclusion: The investigators believe that improved service delivery in health facilities could be achieved by the proper and sustainable implementation of the newly initiated civil service reform program in civil service institutions in the country. Furthermore, periodic assessment of health services and further study, especially from the user's satisfaction perspective is recommended as a fundamental initiative in the improvement of the performance of health facilities. [Ethiop.J.Health Dev. 2008;22(1):42-48]

VCR: Virtual community recommender using the technology acceptance model and the user’s needs type

A recommender system is a kind of automated and sophisticated decision support system that is needed to provide a personalized solution in a brief form without going through a complicated search process. There have been a substantial number of studies to make recommender systems more accurate and efficient, however, most of them have a common critical limitation – these systems are used as virtual salespeople, rather than as marketing tools. A crucial reason for this phenomenon is that the models suggested by prior studies only focus on a user’s behavioral outcomes without consideration of the embedded procedure. In this study, we propose a novel recommender system based on user’s behavioral model. Our proposed system, labeled VCR—virtual community recommender, recommends optimal virtual communities for an active user by case-based reasoning (CBR) using behavioral factors suggested in the technology acceptance model (TAM) and its extended models. In addition, it refines its recommendation results by considering the user’s needs type at the point of usage. To test the usefulness of our recommendation model, we conducted two-step validation–empirical validation for the collected data set, and practical validation to investigate the actual satisfaction level of users. Experimental results showed that our model outperformed all comparative models from the perspective of user satisfaction.