Dimensions Of Performance Measures Research Articles

Critical Success Factors For Quality Improvement Projects In Pasuruan, East Java, Indonesia

Purpose: This study aims to determine the factors influencing the successful implementation of quality improvement projects. Theoretical framework: This research will focus on finding critical success factors for quality improvement projects and prioritizing improvements to improve the performance and success of quality improvement project implementation. Design, Methodology and Approach: The research used Smart PLS-SEM and Importance Performance Analysis (IPA). Smart PLS-SEM was first used to determine critical success factors for Quality Improvement Projects (QIPs). Furthermore, IPA was used to determine the position of each factor based on its importance and achievements. Findings: The result showed all dimensions and indicators significantly affect the success of quality improvement projects. The dimension with the highest outer loading value is the quality performance measurement dimension. The next step is measured using the IPA method to determine the critical factors for project success. The results of the IPA analysis show that quality control and leadership are crucial factors in the success of quality improvement projects in the second quadrant. At the same time, the factor that prioritizes improvement is quality assurance (first quadrant). Research, Practical & Social implications: Research, Practical, and Social Implications: The research implies that quality control and leadership are critical success factors for quality improvement projects. Leadership plays an essential role in implementing quality improvement projects, and leadership commitment is an important key to the success of these projects. In addition, there is a requirement for support from leadership regarding resource allocation. This resource allocation includes labor, costs, information systems, machines, and tools. Another factor that is critical to the success of these projects is quality control. Implementation of quality control has a vital role during the quality improvement project process and after the project. With quality control, the product suits the specifications and standards and meets the targets and standards set. Products that track the results of the implementation of quality control can ensure that the product's quality is guaranteed and follows the target set. Originality/Value: This research combines two methods to determine the critical success factors in implementing quality improvement projects. Previous research, using SEM-PLS and IPA method measurements, was carried out separately, measuring the importance and performance levels. In this study, the outer loading results in the original sample measurement with SEM-PLS for importance value in the IPA method.

The effect of the application of balanced performance measurement dimensions in strategic decisions in government universities

A balanced scorecard (BSC) with strategic decisions plays a vital role in achieving the effectiveness of business organizations. However, this paper aims to determine the impact of implementing the dimensions of the BSC on strategic decision-making in Jordanian universities. The study population included all Jordanian universities, while the sample consisted of 218 respondents from all managers working at administrative levels. The research concluded that there is a statistically significant effect on the dimensions of the BSC with its four axes (the financial axis, the beneficiaries’ axis (students, the local community), the growth and learning axis, and the internal operations axis) in making strategic decisions in Jordanian universities, where Al-Jubouri (2018), Tomizh et al. (2022) and Mazzuto et al. (2022) supported this finding. It is recommended to apply the BSC axes correctly and accurately during application in a way that clearly and comprehensively improves the strategic decision-making process.

A Combined AHP-PROMETHEE Approach for Portfolio Performance Comparison

Comparing portfolio performance is complex due to the fact that each model is dominant in its own risk space. Since there is no single dominant performance measure, the research problem is how to incorporate several different measures into a performance evaluation model that allows portfolios to be ranked. In this regard, the objective of this study was to develop a new comprehensive method for comparing portfolio performance based on multiple-criteria decision-making (MCDM). This paper proposes an integrated approach for stock market decision making that combines the Analytic Hierarchy Process (AHP) and the Preference Ranking Organization Method for Enrichment Evaluations (PROMETHEE), which allow hierarchical evaluation of a finite number of alternatives according to different criteria. This hybrid approach is especially advantageous, utilizing the strengths of both individual methods. AHP enables the decomposition of a complex problem into its constituent parts and the determination of weights for criteria, while the PROMETHEE method allows the investor to determine the preference function, complete ranking, and analysis of the robustness of the results. For the MCDM model in this study, different dimensions of performance measures are considered criteria: return measures, risk measures, stability measures, and predictability measures. The methodology has been applied in comparing real portfolios selected on the basis of different risk measures. For this purpose, weekly return data were used for a sample of stocks that are components of the STOXX Europe 600 Index for the period 2000–2020. In addition, a sensitivity analysis is performed to investigate the strength of the results of this method. It suggests that the simultaneous consideration of different performance measures and the investor’s attitude towards the importance of these measures are notably important in the portfolio efficiency estimation process.

Applying the Balanced Scorecard to Build Service Performance Measurements of Medical Institutions: An AHP-DEMATEL Approach.

The main purpose of this study is to explore the application of the balanced scorecard (BSC) to service performance measurements of medical institutions using the analytic hierarchy process (AHP) and decision making and trial evaluation laboratory (DEMATEL). According to the concept of BSC, a total of four evaluation dimensions and twenty-two indicators of medical service performance measurements were developed. To collect data, this study delivered expert questionnaires to medical-related professional supervisors, deans, and heads of medical institutions in Taiwan. By combining the AHP and DEMATEL, the priority and causality of service performance standards in medical institutions were obtained. The results of this study show that the customer dimension is the most important service performance measurement dimension for medical institutions. The seven key service performance measurement indicators that are most important for medical institutions, in order, are "complete and comfortable equipment", "competitiveness of the medical profession", "continuity of patient-to-hospital treatment", "classification of medical profession according to customers (VIP system)", "complete medical service", "complete salary, remuneration, and policy", and "medical incomes of institutions". In terms of causality, provided the complete services of medical institutions are improved, the continuity of patient-to-hospital treatment, the competitiveness of the medical profession, and the medical incomes of institutions would be influenced.

Strategic Health Purchasing and Health System Performance in Nigeria

Purchasing has been adopted by many countries as a mechanism to achieve greater efficiency and improved responsiveness of services to patient demands. This study examined the effects of strategic health purchasing on health system performance in Nigeria. The data for the study was collected using a purposive sampling survey in the Akure metropolis. The results indicated a positive relationship between health system performance and purchasing strategy, payment mechanism and service utilisers with the regression coefficients of 0.30, 0.16 and 0.33. This implied that purchasing strategy, payment mechanism and service utilisers are likely to improve health system performance. The results also revealed a positive relationship between each of the health system performance measurement dimensions (life expectancy, the performance of different areas of health services, distribution of access to health facilities, fairness of health financing, prompt attention to medical needs and purchasing strategy, providers payment mechanism and service utilisers. It was concluded that health system performance can be improved by the implementation of strategic health purchasing. Therefore, paying for health care services should be made strategic and rules relating to auditing and accountability should be made more effective.

PERSPECTIVE OF INTERNAL PROCESS BASED ON MULTIDIMENSIONAL PERFORMANCE MODELS IN DEVELOPMENT OF ZAKAT MANAGEMENT ACCOUNTING

We realize that the internal process is one of the most important perspectives among the various perspectives and dimensions of performance measurement of the Zakat Management Organization which must always adapt to change and development, including the development of management accounting. This study uses a qualitative approach with the application of ANP (Analytic Network Process). The research respondents consisted of 5 people including practitioners, experts and academics. The results found that there were 2 problems in the perspective of the Internal Process based on the Multidimensional Performance Model, namely the problem of low program innovation and limited after-service. The priority solution in overcoming this problem is a follow-up service solution and priority strategies that can be done through Research and Development, Gradual and Sustainable Service Systems and Shariah Compliance. The findings in this study are expected to help the management of Zakat Management Organizations in the decision-making process as the development of management accounting based on multidimensional performance models. JEL: M11; M41 Article visualizations:

PERFORMANCE DIMENSIONS OF SRI LANKAN HOTEL INDUSTRY

The mixed nature of industrial and service dimension of a hotel including pure service (room service), stock management service (beverage and vendors product), and in-house processing (Food at the restaurant) crafts are a unique business setting for a hotel. In consequence, it creates a challenging task for monitoring the alignment of the strategic plan of the hotel. Hence, the performance of a hotel needs to be measured through a three-dimensional perspective which covers (i) nature of pure service, (ii) product, and (iii) service-product. The measure of the three-dimensional perspective requires empirically validated hotel-specific performance measurement system. The study reviews experts’ views on performance measurement dimensions for the hotel industry in Sri Lanka based on the Analytic Hierarchy Process (AHP). Performance dimensions identified through literature review evaluated by a panel of experts consists of academics, seniors and middle-level management of hotels, government and travel advisory officials, and opinion leaders. The results of AHP on performance dimensions were re-confirmed by applying Content Validity Ratio (CVR) analysis. The AHP order of performance dimensions begins with Competitiveness followed by Finance, Quality, Innovation, Flexibility, Resource utilization, Environment, and Supplier Performance respective. The CVR on AHP order confirmed 6 dimensions on performance measurement for Sri Lankan hotel industry as final selection leaving out environmental and supplier performance from the list of performance dimensions.

Is performance evaluation gendered for behavioural dimension?

PurposeResearches have already pointed out the linkage between pro-male bias and performance evaluation system. The main aim of this study is to understand how far different dimensions of performance measures are susceptible to gender stereotype.Design/methodology/approachTwo separate experimental researches were designed to understand whether the performance assessment is purely based on objective criteria or it is governed by the gender stereotype. Two different performance dimensions of assessment were considered in this study as follows: interactional (behavioural) and procedural. 129 customer care managers from four metro cities of India voluntarily participated in this experimental research and played the role of performance evaluator. These managers were placed in different experimental conditions related to different combinations of gender and justice variations (interactional or procedural).FindingsThis study reveals that in violation of behaviour-based performance norm (interactional justice norm), female employees were rated less favourably than male employee both in terms of performance rating and reward recommendation by the managers, but it is not in case of procedural justice violation.Originality/valueThis article has experimentally proved how gender stereotype can distort the performance evaluation of behavioural dimension.

Personnel Performance Appraisal Dimensions For Indian Construction Organizations

Personnel Performance Appraisal (PPA) is a Human Resource Management (HRM) tool which helps to improve individual performance and there by enhance organization and industry performance at large. However, Personnel performance appraisal practice in construction organizations is poor. This is associated with lack of clear performance measurement dimensions. The purpose of this paper is to identify personnel performance appraisal dimensions for Indian construction organizations. In this study mixed method approach is adopted, different performance appraisal dimensions were identified through literature review and a questionnaire was developed. Also, semi structured interviews with professionals from construction organization was conducted. The survey has identified 7 Key performance dimensions. Additional performance dimensions applied in construction organizations were identified through the interviews and were categorized in to quantitative and qualitative dimensions. The interview findings show that the quantitative measures are given more attention than qualitative measures in the organizations. Effective performance appraisal system needs setting objective dimensions to measure performance. The qualitative and quantitative dimensions identified in this study will help construction organizations to improve their personnel performance appraisal system in particular and the HRM practice in general

A three-dimensional model of MSME performance: an agenda for further research

This paper discusses company performance measurement literature as well as surveys the development of the newest literature about this topic. This study provides a performance measurement model modification that can be applied in Micro, Small, and Medium-sized Enterprises (MSMEs). Qualitative research with a meta-synthesis method was used in this research to produce a new and wider viewpoint and understanding of the MSME performance measurement dimension. The purpose of this research is to produce a new measurement of MSME performance by inputting the entrepreneurial performance element, besides the financial measurement element and the market element. This entrepreneurial dimension can supplement the previously developed company performance measurement indicators.

Effect of Applying Blue Ocean Strategy on Marketing Performance in the Egyptian Travel Agents

The research aims to; examine the effect of applying the Blue Ocean Strategy on the marketing performance measurement dimensions in the Egyptian travel agents. The quantitative – qualitative approaches were incorporated in this research. Data was collected from the managers and executives in marketing and tour operating departments in 60 Egyptian travel agents in Cairo through using a questionnaire form. Personal Interviews were conducted to help these agents better understanding this new strategy. The obtained data for this study, was presented in tables comprising of mean, standard deviation, and Friedman's test, while the hypotheses was tested using, simple liner regression and ANOVA analysis at a significance level of 5% with the aid of statistical package for social sciences (SPSS version 22). The findings revealed that Blue Ocean Strategy has a positive significant effect on marketing performance dimensions in the Egyptian travel agent. Blue Ocean Strategy is considered a quite dynamic process as it affects market shares, customer satisfaction, customer loyalty and innovation. The research was finally concluded by raising recommendations for improvement the BOS implications in the Egyptian travel agents, in order to increase its marketing performance.

Indicators for Measuring Performance of Financial Cooperatives in Nepal

Comprehensive institutional assessment tool helps to appraise performance of an organization and adopt appropriate strategies for enhancing performance. Different organizations demand different indicators and standards for appraising performance. Different tools such as PEARLS and CAMEL have been prescribed measure performance of financial institutions. These tools were developed in different contexts and are not adopted in Nepali cooperative sector. The objective of this paper is to identify and recommend different indicators for measuring performance of financial cooperatives in Nepal. Expert interviews and focus group discussions were applied to explore the indicators for performance assessment. The identified indicators were piloted with randomly selected 210 cooperatives. The findings showed that 32 financial ratios under eight performance measurement dimensions and 25 self-governance related indicators are needed to assess the performance of financial cooperatives in Nepal and elsewhere. Implications of the findings are discussed and limitations of the study are highlighted,

Halo Effect in Subjective Performance Evaluation Bias

This study aimed not only to examine the effect of the objective measure and controllability on subjective performance evaluation but also to prove empirically the halo effect phenomenon which is present in the evaluation process when evaluators are faced with two or more different measurement dimensions. This study used a 2x2 factorial web-based experiment involving 62 undergraduate students and 77 sales managers in the Telecommunications industry. The results reveal the subjective performance evaluation manager is directly influenced by objective measurement based on sales performance. Subjective evaluation of performance evaluator will be high when the objective performance information managers showed a high score and vice versa. The level of controllability affects undergraduate students in conducting subjective performance rating. This evidence suggests that the two subjects of this research using their discretion in conducting the performance appraisal rating. Halo effect is proven to have high correlation with two different dimensions of performance measurement.

Operationalising performance measurement dimensions for the Australasian nonprofit healthcare sector

PurposeThe purpose of this paper is to develop a performance measurement (PM) framework for Australasian nonprofit organisations (NPOs) involved in healthcare, and operational descriptions for each PM dimension within this framework.Design/methodology/approachLiterature relating to the balanced scorecard and other PM frameworks was examined to develop an initial conceptual model, and this model was substantially improved by collecting qualitative data from nine Australian and New Zealand healthcare NPOs using a case study approach.FindingsThe study identifies nine causally related PM dimensions: mission, strategy, organisational capabilities, infrastructure and people development (people and information), financial health, processes, and stakeholder satisfaction (clients, people, and donors). The study also recognised that “Mission” and “Strategy” should be PM dimensions and that healthcare NPOs should focus on satisfying its people, not only donors and clients. Additionally, 41 operational descriptions are developed for each of these dimensions and can enable detailed PM items to be derived by organisations.Originality/valueThe study is the first study that has been undertaken to develop a PM framework for the Australasian NPOs to a level that it can be readily used by the practitioners (following customisation to their own specific context). The developed model also serves as a basis for future quantitative academic research aimed at testing and empirical validation of the conceptual model.

Performing the state: the socio-political dimensions of performance measurement in policy and public services

ABSTRACTThis opening paper outlines the rise of public sector performance measurement and performance governance from New Public Management, its trajectory from an administrative tool for organisational monitoring and management, to its insertion into service performance and accountability, to a policy tool defining policy itself. Four key conceptual ways of approaching public sector performance measurement are outlined, and the significance of understanding performance measurement as a socio-technical policy instrument is argued. The paper thematically reviews the papers that follow and how they demonstrate new points of critical analysis in policy studies, including the multiple, mixed and sometimes contradictory purposes for performance measurement, the formation of performance measurement tools, the linkages of performance numbers and governance structures from macro to micro, and the reconfigured roles of professionals in public service delivery. The paper issues a clear challenge to policy researchers to take performance measurement more seriously in understanding the dynamics of policy performance, the achievement of policy objectives, the reframing of policy and the experience of citizens.

Fund Analysis and Selection Based on the Dimensions of Performance Measures

Fund Analysis and Selection Based on the Dimensions of Performance Measures

Fund Analysis and Selection Based on the Dimensions of Performance Measures

In this article, the author studies the distances and similarities between key performance measures based on clustering data-mining techniques. Using 27 performance measures related to 211 investment funds and calculated for three subperiods (six months, one year, and three years), these clustering techniques enable the observation of the three main dimensions of performance formed by the Sharpe ratio, the information ratio, and beta coefficients. Once more, the Sharpe ratio appears to be the key element for traditional performance measures. Thereby, each obtained cluster can be used to complete and improve classical fund performance analysis. From a practical perspective, these results confirm not only the relevance of a selective approach in choosing measures but also the efficiency of an integrated approach to performance analysis and the selection of funds. To this end, the author finds in an ex ante perspective that ranking based on a combination of Jensen’s alpha, the Sharpe ratio, and absolute performance over a three-year span dominates clearly all other rankings.

World-class manufacturing by Fiat. Comparison with Toyota Production System from a Strategic Management, Management Accounting, Operations Management and Performance Measurement dimension

Toyota Production System (TPS) and the derived lean production have cast a shadow over the models of world-class manufacturing (WCM). Yet, some groups such as Fiat have reinvented WCM. Fiat’s WCM is quickly becoming a sort of alternative to TPS-lean production. By means of semi-structured interviews and a direct observation of the documentation of Fiat’s model, this research wants to find the theoretical elements that underpin the model. The methodology is mainly based on grounded theory. The theoretical elements were coded and classified within four dimensions: strategic management, management accounting, operations management and performance measurement system. The four dimensions and their elements were compared for the first time with the same dimensions of TPS-lean production. Fiat’s WCM seems to have a ‘grand strategy’ focused on quality and cost savings where quality must be reached with no trade-off with other strategies. Safety is pursued above all else and Fiat’s WCM cannot be implemented without this first achievement. A particular system called ‘cost deployment’ measures wastes and losses on processes. The performance measurement system is structured and fosters day-by-day management as well as computer-based management. Furthermore, the performance measurement system is based on a complex and formal auditing and benchmarking process.

Efficiency and Profitability of Tanzanian saving and Credit Cooperatives: Who is a Star?

The objective of this paper is to evaluate and benchmark the performance of Tanzanian Saving and Credit Cooperatives (SACCOs). Measuring the performance of these organizations is useful in helping them to monitor and control their performance and business processes and improve productivity and profitability. The study used secondary data from audited financial statements from 103 SACCOs. Technical efficiency was estimated using the data envelopment analysis approach and profitability was measured using return on assets. Then an efficiency-profitability matrix was employed to distinguish best performers from struggling SACCOs. This particular approach has been selected to account for multiple dimensions of performance measures. Using the top 25% as a cut-off for profitability and efficiency we found that only 12% of the firms were diagnosed as best performers (stars). The majority of the firms (61%) were classified under the low efficiency low profitability category. Fourteen SACCOs were highly profitable but had low efficiency scores, which demonstrate a potential for performance improvement by increasing their efficiency. Another group of 14 SACCOs were classified as potential candidates for divestiture because they had high efficiency scores but low profitability. Conclusively the performance of the industry in Tanzania needs a well-thought turnaround strategy to make it commercially viable. For the majority of the SACCO both profit-increasing and efficiencyincreasing strategies are required.

How business intelligence works when analytics meet guanxi

Mainland China is an emerging market for business intelligence (BI). However, Chinese senior manager's ingrained guanxi-based decision making practices are considered the largest obstacle of the BI system diffusion to local enterprises. In the current research, we perform a comparison between business intelligence-based decision making philosophies (i.e., business analytics) and guanxi-based decision making philosophies in four dimensions: 1) the key player dimension; 2) the business practice dimension; 3) the time orientation dimension; 4) the performance measurement dimension. After the comparative study, we offer several propositions to practitioners in order to find the possibilities of introducing business analytics to Chinese enterprises that have been strongly influenced by guanxi networks.