Perceptions Of Critical Success Factors Research Articles

Critical success factors, institutional actions and instructors’ acceptance of e-learning in higher education: a systematic review

PurposeThis study conducts a systematic literature review to examine the interrelationships between e-learning critical success factors, instructors' perceptions of these factors, and the corresponding institutional actions taken by higher education institutions to achieve success in e-learning implementation, by fostering instructors’ acceptance of e-learning as a viable mode of delivery in higher education.Design/methodology/approachThe research design employed in this study involves a systematic literature review of 43 peer-reviewed articles from EBSCO host and Scopus databases. The selected methodology employed thematic analysis of the gathered data by utilizing a multistep qualitative coding method of analysis. FindingsThe systematic literature review delivers three key findings. First, there is a notable divergence between instructors' perceptions of critical success factors for e-learning in higher education and the perspectives of other stakeholders, such as students, e-learning experts, and institutional management. Second, it emphasizes the importance for higher education institutions to understand and address instructors' perceptions to facilitate effective e-learning implementation. Third, the literature suggests potential causal relationships between institutional actions addressing the success factors deemed important by instructors and instructors' sustained acceptance of e-learning as a viable delivery mode.Research implicationsThe present study enriches knowledge of instructor perceptions of critical success factors for effectiveness in higher education by extending research in institutional management actions to enable their achievement. This study has implications for research strands on how instructors’ motivation and propensity for e-learning acceptance can be influenced by institutional management and how to reduce the level of resistance to adopting e-learning courses by addressing e-learning’s critical success factors as perceived by instructors.Originality/valueBased on the theoretical insights derived from the systematic literature review, a conceptual framework is constructed, integrating the three concepts under investigation: success factors, institutional actions, and instructors' acceptance of e-learning in higher education. This framework provides a basis for future research seeking to validate the potential causal relationships among these concepts. Moreover, the study contributes to existing literature by addressing and consolidating research strands related to critical success factors and instructors' perceptions of e-learning effectiveness in higher education.

Exploring critical success factors for digital transformation in construction industry–based on TOE framework

PurposeThis study aims to investigate the critical success factors of digital transformation in the construction industry and identify whether the respondents' profiles influence their perceptions of critical success factors for digital transformation.Design/methodology/approachTo achieve the objectives, a literature review was first conducted based on technology-organization-environment (TOE) framework. Then a questionnaire survey was carried out. A total of 86 people were surveyed in this study, mainly from the construction industry. At the level of data processing, SPSS was used for analysis. Among the main tests used were the Shapiro–Wilk test, reliability analysis, mean rank analysis, Kruskal–Wallis test and Mann–Whitney U test.FindingsThe study identified 15 critical success factors of digital transformation and found the three most important factors of digital transformation. Furthermore, respondents with different years of experience, enterprises with different sizes and different years made no difference in the perception of factors. Respondents' different occupations and types of enterprises created a bias in the perception of factors for digital transformation.Research limitations/implicationsFirstly, the small sample size of the questionnaire limits the reference value of data analysis for certain groups. In addition, this study focuses broadly on construction enterprises without specifically examining different types of enterprises, thus lacking depth in its findings.Practical implicationsThis study establishes a connection between TOE theory and the construction industry through an extensive literature review, identifying relevant factors and providing a reference for future research.Originality/valueThe study's results would enrich the research on digital transformation in the construction industry and provide a reference for the digital transformation of construction enterprises.

Stakeholder’s Perception of Critical Success Factors for Design-Bid-Build Highway Projects in Nigeria

Stakeholder’s Perception of Critical Success Factors for Design-Bid-Build Highway Projects in Nigeria by Fabi Jonathan Kehinde * , Akinseinde Olubola Atanda Department of Quantity Surveying, The Federal Polytechnic, Ilaro, Ogun State, 11109, Nigeria * Author to whom correspondence should be addressed. Journal of Engineering Research and Sciences, Volume 1, Issue 12, Page # 28-38, 2022;

Exploring critical success factors for collaborative contracting implementation in the Singapore construction industry

PurposeThe Singapore construction sector is promoting performance improvement by implementing collaborative contracting (CC). For CC's successful implementation, there is a need to sieve out the critical success factors (CSFs). Hence, this paper aims to explore factors influencing the adoption of CC and investigate the potential performance improvement by implementing CC.Design/methodology/approachBased on the literature review, 23 CSFs were identified and packaged to a questionnaire to evaluate the CSF's priority as well as CC's potential impact on the project performance. After prior validation, 165 potential respondents were drawn from survey list by using simple random sampling. Finally, 31 valid responses were received.FindingsThe survey result showed that the top five CSFs are mutual trust, all parties to commit fully, openness between parties, commitment to a win–win attitude and resource availability. The majority of respondents hold that CC implementation would improve overall project performance, decision effectiveness, cost, time, quality and risk performance.Research limitations/implicationsDirectors, project managers, contractor managers and site engineers have different perceptions of CSFs. Also rather than meeting the same requirements in the implementation of CC, there are differences among projects with different values.Originality/valueThis study provides an in-depth understanding of the CSFs for industry practitioners adopting CC and CC's potential impact on project performance. This study is also helpful for authorities to formulate effective policies to push the implementation of CC.

Consumer Perceptions of Critical Success Factors for Small Local Consumer Brands

Abstract Local or regional fast-moving consumer (FMCG) brands sold mostly in delimited geographic areas are a growing trend. This study aims to understand consumer attitudes towards such products and to identify factors critical to their success. The paper is a comparative study between developed (Germany) and emerging (South Africa) nations to identify differences between the preference criteria for FMCG. The methodology involved an online cross section survey in the two countries. Respondents from both countries preferred local brands and believe they are better quality and more supportive of, and connected to, local communities. South Africans feel this more strongly, show greater commitment, and are prepared to pay more than Germans. ‘Beliefs’ regarding quality, value for money, and trust in local brands are critical.

Holistic evaluation of knowledge management practices in large Indian software organisations

This research analyses the knowledge management (KM) implementation in India software organisations from the perspective of the knowledge workers. A holistic KM evaluation was conducted by capturing the perceptions of critical success factors, process capability, and the effectiveness of KM. The parameters of the study were developed by using content analysis. A questionnaire survey was conducted to capture the knowledge worker's perception of the eight generic dimensions of critical success factors, five dimensions of KM process capability and five dimensions of KM effectiveness. The data for this research was collected from 423 knowledge workers from 66 large software firms that were listed on the Bombay Stock Exchange (BSE). The perception of each factor was converted to knowledge management index (KMI) scores for interpretation. The results indicated that the overall implementation of KM in Indian software firms was in the right direction with above average KMI scores for all factors. The critical success factors, knowledge process capability factors, and knowledge management effectiveness parameters were ranked based on their perception scores.

Holistic evaluation of knowledge management practices in large Indian software organisations

This research analyses the knowledge management (KM) implementation in India software organisations from the perspective of the knowledge workers. A holistic KM evaluation was conducted by capturing the perceptions of critical success factors, process capability, and the effectiveness of KM. The parameters of the study were developed by using content analysis. A questionnaire survey was conducted to capture the knowledge worker's perception of the eight generic dimensions of critical success factors, five dimensions of KM process capability and five dimensions of KM effectiveness. The data for this research was collected from 423 knowledge workers from 66 large software firms that were listed on the Bombay Stock Exchange (BSE). The perception of each factor was converted to knowledge management index (KMI) scores for interpretation. The results indicated that the overall implementation of KM in Indian software firms was in the right direction with above average KMI scores for all factors. The critical success factors, knowledge process capability factors, and knowledge management effectiveness parameters were ranked based on their perception scores.

An Empirical Study of Critical Success Factors and Challenges in Corporate Social Responsibility (CSR) Implementation: The Case of Selected Corporate Foundations in Malaysia

Corporate social responsibility (CSR) has become the mainstream for business activities whereby innumerable organizations rank companies based on the performance of their CSR activities, and these rankings are considerably of public interests. CSR appears as an inevitable concern for business leaders in every country. Given the substantial funds for the implementation of CSR initiatives, the top management of corporations require that CSR initiatives must be successfully implemented to contribute to the target group. Therefore, it is important to know the critical success factors and challenges of CSR initiatives. Thus, this study aims to identify the critical success factors and challenges in the implementation of CSR initiatives from the perspective of employees from four selected corporate foundations. Data was obtained through questionnaire survey and analysed using IBM SPSS Statistics 20 software. The analysis shows that strategic factors contribute the most to the implementation of critical success factors of CSR initiatives then followed by marketing, human resources, finance and the environment factors. Meanwhile, there is no significant difference in the perception of critical success factors among the four selected corporate foundations. In the other hand, analysis found that the highest mean value of CSR initiative challenge is due to high cost and complicated implementation, and provide no immediate business profit. This study is expected to provide an effective guide for CSR practices in the corporate sector.

End Users' Perceptions of Critical Success Factors in ERP Applications

Today's competitive world is given the critical role of enterprise resource planning (ERP) for coordinating the workflow in companies from different industries. To provide valuable insights into ERP, identifying the critical factors are the most important issue in achieving quality and success. Both in literature and practice, there are quite a few of success factors for ERP applications. One of the purposes of this paper is to empirically classify the most important critical factors referred by scholars in previous studies. Another purpose is to determine the critical success factors in the light of end-user perceptions. In this respect, exploratory factor analysis was conducted to determine the factorial structure of the scale. Data was collected 128 ERP end-users from different departments of companies in manufacturing industry. The results of the analysis provided a six-dimensional structure for critical success factors (CSFs) in quality and successful ERP applications.

Stakeholders’ perception of critical success factors for sustainable facilities management practice in universities in sub- Saharan Africa

The development of an optimal sustainable facilities management (SFM) strategy for university-built assets in sub-Saharan Africa (SSA) is desired. However, this requires an in-depth understanding of the perspectives of different stakeholders on the probable success factors. The elicitation of such perspective is considered imperative, as it allows Facilities Managers to engage with effective SFM planning in a manner that caters to the interest of these stakeholder groups. This study seeks to identify and, subsequently, assess these success factors, according to stakeholders’ perspectives. A sequential mixed method research design is utilised wherein 29 semi-structured interviews were conducted initially, followed by a questionnaire survey conducted with 113 respondents, in the second stage. Interviewees were purposively selected from a university of technology (UoT) in South Africa, whilst respondents were drawn from universities within SSA. Data from the first stage was analysed, using qualitative content analysis, and subsequently applied towards questionnaire development. The questionnaires appraised stakeholder perceptions of the criticality of success factors identified during the interviews. The Mean Item Score (MIS) was used to rank the responses. Results from the analysis indicate that ‘presence of a well-articulated FM plan for a specified interval’ and ‘adherence to the tenets of the SD agenda (supply chain)’ were selected as most critical of the success factors identified. It is expected that the study’s findings will contribute to the development of a viable SFM strategy in SSA universities. Keywords : Facilities management, sub-Saharan Africa, success factors, sustainable development, universities

The Perception of Critical Success Factors for PPP Projects in Different Stakeholder Groups

Objective: The main goal of the research is to enhance understanding which factors are perceived as critical for the success of public-private partnerships (PPPs) by different stakeholder groups on different stages of the project life cycle. Research Design & Methods: The paper builds on a larger research study looking at the development of the best practice framework for PPPs. The research is based on both a literature review and empirical studies. To examinethe perception of critical success factors (CSFs) a questionnaire was conducted within different stakeholder groups for PPPs in Poland. Findings: The article concentrates on one of the two dimensions ofa PPP project success which is the idea of critical success factors. The research reveals that public and private parties do not share common perception of the PPPsuccess. In general, the private sector assigns lower values to the CSFs analysed from the whole life perspective of a PPP project. Implications & Recommendations: The research indicates that the interpretation of a PPP project success depends of the stakeholders' role in the project. Future research might try to integrate a wider range of stakeholdersengaged in PPPs such as financial institutions or a final user of the services provided under a PPP project. Contribution & Value Added: The results of the study provides helpful information to identify areas that stakeholders should pay a specialattention to in order to achieve the success of a PPP project.

Customer perceptions of critical success factors for guest houses

The boom of tourism industry in China has resulted in the emergence and rapid increase in number of guest houses in several destinations in the country. The success of a guest house business is customer-based. Thus, knowing the staying experiences of guests and identifying their evaluation system are significant. Such knowledge can strengthen our understanding of the survival and success of guest house businesses. This study explored the critical success factors for guest houses in China based on customer perceptions. Content analysis of online user-generated reviews, which included positive and negative comments, was carried out. Seven major critical success factors, namely, home atmosphere, room facilities, other facilities, service, cleanliness, location, and value for money, were identified. Several sub-issues under each major aspect were also determined. Then, a survey with Chinese customers was conducted. By using multiple-regression analysis, value for money was found to be the primary factor in influencing customer experience, followed by home atmosphere, and three other factors, including cleanliness, location and room facilities, all influence customer experience significantly. With the very limited number of studies on customer experience in guest houses, the results of the present study can serve as a starting point in understanding this topic. Implications of the factors that contribute to successful guest house operations, including balancing the level of facilities and pricing, promoting a home atmosphere, maintaining cleanliness, selecting the location, and monitoring and responding to user-generated comments are recommended based on the findings. These recommendations can benefit owner-managers in developing and managing their guest house business.

Perceptions of service providers and customers of key success factors of third-party logistics relationships – an empirical study

This paper provides a comparison of third-party logistics (3PL) service providers and 3PL customers with respect to the perception of key success factors (KSFs) for building and fostering relationships. The KSFs and their related sub-factors were derived from the extant literature and modified to reflect the nature of 3PL arrangements. The relevant data were collected from separate, but consistent, mail surveys that were sent to 3PL service providers and 3PL customers. The results indicate statistically significant differences in the perception of critical success factors between 3PL service providers and 3PL customers. The results show that customers see a focus on service-based solutions as being an important feature of 3PL provision providing a set of benefits beyond mere cost control.

Construction professionals' perception of critical success factors for large‐scale construction projects

PurposeLarge‐scale construction projects pose several challenges for successful completion. There seems to be no general agreement among researchers on what are the critical success factors (CSFs) on construction projects. Success factors vary across various projects, let alone countries. This paper attempts to elicit the perception of construction professionals on CSFs appertaining to large‐scale construction projects in Thailand.Design/methodology/approachQuestionnaire surveys and interviews were conducted with project managers, deputy project managers, and line managers to gather their perception on CSFs.FindingsResults of 76 questionnaire surveys and 35 interviews revealed that factors related to project planning and control, project personnel, and involvement of client were perceived to be critical for the success of large‐scale construction projects in Thailand. Participants also showed their high concern for sufficient resources, adequate communication, mutual understanding of stakeholders on project goals, and award of bids to the “right” designers and contractors.Research limitations/implicationsThe study was conducted on a single large‐scale construction project in Thailand, and hence, findings should be interpreted in context of Thai construction industry. The study also did not consider any specific procurement methods under which the project was being developed. Participants were asked about their general perception about CSFs on large‐scale construction projects.Practical implicationsResults from this study can be used as guidelines to ascertain CSFs on other large‐scale projects in Thailand. Project managers can also use this study to evaluate their current project and compare the perceived and real success factors for knowledge management exercises.Originality/valueThe paper captures the perception of construction professionals about CSFs in large‐scale projects in Thailand. It also presents a model for conceptual illustration of CSFs by differentiating the process domain from performance domain.

Critical COMs of success in large-scale construction projects: Evidence from Thailand construction industry

Study of success factors in large-scale construction projects is increasingly relevant. Underlying relationships among the factors that contribute to project success can provide important insights for success on future projects. Therefore, major objective of this paper is to explore such underlying relationships and examine how these relationships can be useful to further explain success in large-scale construction projects. In order to elicit the perception of critical success factors for large-scale construction projects, questionnaire and interview surveys were employed with construction professionals. Factor analysis was used to examine the underlying relationships of success factors which resulted in formulation of four factor groupings which were together called critical COMs of success and were labeled as COMprehension, COMpetence, COMmitment, and COMmunication, respectively. Critical COMs provide a very simple understanding of success in large-scale construction projects. These factor groupings can be easily understood and remembered by all project stakeholders. Project managers can also use the critical COMs to evaluate their current project and compare the perceived and real success factors for knowledge management exercise.

Methodology for determining key internal business processes based on critical success factors

PurposeThe purpose of this study is to develop a methodology to help manufacturers determine and rank key internal business processes based on critical success factors (CSF).Design/methodology/approachFirst, company CSF and key performance measures were determined based on vision, mission and strategic objectives statements. Second, most important CSF were prioritized according to rating scores such as cost savings, necessary improvement, and own discretion using a balanced scoreboard procedure and a prioritization matrix. Third, CSF were related to internal business processes based on “strength of relationship” in order to define the most critical internal processes. Fourth, possible differences in the perception of CSF and strategic objectives among different management levels were compared. Fifth, the methodology was validated in three furniture manufacturing companies.FindingsIt was found that when a firm is missing vision or mission statements, it is imperative to define them before CSF can be identified. The CSF found through this case study were related to customer service, manufacturing management, quality and price of the products. The key internal business processes identified for the companies in this study were customer engagement, product operations and supply chain management. Conclusions show that better results were obtained when this methodology was applied to highest‐level of management.Originality/valueThis study has proved to be a useful tool to determine a strategy based on CSF and their relationship to internal business processes. Plant managers in our case studies were able to prioritize the critical internal business processes for their plants based on the most important CSF.

A comparative analysis of experts' perception of critical success factors affecting virtual organisation: North American versus Polish

This paper is a pioneering attempt to analyse the critical success factors affecting Polish-US collaboration within a Virtual Organisation (VO) in the light of opinions of experts from both countries. We have explored the similarities and differences in the perception of role of the critical success factors in these countries, potential sources of these factors and implications of these sources for Polish-US mutual collaboration in the form of VO. Trust should be considered a backbone of VO's management today affecting success of this organisational form. Furthermore, the directions for future researches in this area are given.

ERP Implementation: Chief Information Officers' Perceptions of Critical Success Factors

This article reports the results of a survey of Chief Information Officers (CIOs) from Fortune 1000 companies on their perceptions of the critical success factors in Enterprise Resource Planning (ERP) implementation. Through a review of the literature, 11 critical success factors were identified , with underlying subfactors, for successful ERP implementation. The degree of criticality of each of these factors were assessed in a survey administered to the CIOs. The 5 most critical factors identified by the CIOs were top management support, project champion, ERP teamwork and composition, project management, and change management program and culture. The importance of each of these factors is discussed.