Perceptions Of Library Services Research Articles

Korean immigrants’ perceptions of library services and library multicultural programs for Asian communities before and during COVID-19

Korean immigrants’ perceptions of library services and library multicultural programs for Asian communities before and during COVID-19

STUDENT’S PERCEPTIONS TOWARDS THE QUALITY OF LIBRARY SERVICE AT THE COLLEGE OF PHARMACY MUHAMMADIYAH TANGERANG DURING THE PANDEMIC COVID-19

The purpose of this study was to determine students' perceptions towards the quality of library service at the College of Pharmacy Muhammadiyah Tangerang during the pandemic Covid-19. The research is a descriptive study with a quantitative approach. Assessment of the LSQA scale is used in this study to assess the quality of library services which include library infrastructure, library collections, library staff and library services. The research sample was 100 students using random sampling technique. The technique of data collection used was questionnaire distribution. While the technique of data analysis used is descriptive statistics with data processing using SPSS version 25. The steps in data analysis techniques are data presentation (table), measurement of central symptoms (mean, median and mode), calculating standard deviation, discussion and drawing conclusions. The results showed that the quality of library services at the College of Pharmacy Muhammadiyah Tangerang was very good with a score of 42%. Students' perceptions of library infrastructure have a score of 53%, library collections and library employees with each score of 44% and are considered very good by students. Meanwhile, students' perceptions of library services were considered good enough by students with a value of 44%. So that library services at the College of Pharmacy Muhammadiyah Tangerang need to be improved through service accuracy, service speed, IT support in the library and students can access information in the library easily.

“Books, physical spaces, rules, people”: A holistic analysis of young Chinese children’s perceptions of public libraries

Young children’s perceptions of library services are often ignored when providing library services to this group. In order to reveal young children’s perceptions, grounded theory technique was used to analyze the interview data from 92 young Chinese children. The authors first proposed an integrated model of young children’s perceptions of Chinese public libraries, including the elements of books, physical spaces, rules, and people. Subsequently, the model is compared to the adult experts’ perspectives, revealing that young children could perceive all the experts’ proposed services and functions. Besides, they could perceive rules in libraries. Furthermore, young children were able to convert the abstract library classification index system to perceptible clues. The findings could be used to improve library services to accurately conform to young children’s perspectives.

Gap assessment and comparison of the quality of services between central libraries of the University of Tehran and Allameh Tabataba'i University

PurposeThe purpose of this study is to measure the gap and compare the quality of services provided by the Central Library of the University of Tehran and Allameh Tabataba'i University and identify the components of service that need improvement in these libraries.Design/methodology/approachIn this study, a descriptive survey method is used for data collection. The study sample contains 205 people selected out of 31,000 members of Tehran University and 100 people out of 15,000 members at Allameh Tabataba'i University. The LibQual tool is used to measure different levels of users' perceptions of library service quality.FindingsBased on the findings of the study, the level of service received at the University of Tehran was higher than the minimum expected level, and at Allameh Tabataba'i University, the level of service received was lower than the minimum level of expected, which indicates users' satisfaction at this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University. In the index of information control and library as a place in Tehran University, the level of service received was higher than the minimum level and in Allameh Tabataba'i University, the level of service received was lower than the minimum level, which indicates the satisfaction of users in this index at the University of Tehran and users' dissatisfaction at Allameh Tabataba'i University.Practical implicationsService quality, or quality of service, is the measurement and comparison of the size of service provided with users' expectations. The following principles illustrate the dimensions of service quality: Quality of service is much more difficult to measure than the quality of goods. The quality of service is based on users' expectations. Quality of service varies in status, meaning that the quality of a service is measured against the customer's initial expectations of that service (Parasuraman et al., 1985).Originality/valueBeing the first performance evaluation, community synchronization, economic justification, user satisfaction and customer orientation are the values of the present study.

The influence of Public University library service quality and library Brand image on user loyalty

The purpose of this study is to examine the effect of library service quality on user loyalty by using university library image as a mediator. The study examines the role played by university library image in influencing user loyalty. The study uses the LibQUAL+™ to measure the level of library service quality of public university libraries in Ghana. The study was conducted using university library users as respondents and the hypotheses were tested using partial least squares (PLS) structural equation modelling (SEM). Service affect, information access, and personal control significantly predict library brand image. Library as place did not have a significant effect on library brand image. Service affect was found to be the strongest predictor of library brand image. Library brand image mediates the relationship between service affect, information access, personal control, and user loyalty. The major implication of this study is that the management of libraries must continuously improve service quality in an attempt to develop a positive brand image, leading to user loyalty. Also, the measure of service quality using the LibQUAL+™ enables library management to assess its users’ perception of library services, and also to detect gaps. This study contributes to the literature on using the LibQUAL+™ to measure service quality and provides empirical evidence on factors affecting library user loyalty.

Matters of scale: small-scale intensive outreach to graduate students

As an alternative to large-scale outreach events, three public services librarians created a series of small-scale outreach events aimed at educating graduate students about library services and increasing positive perceptions of the library. The librarians ran five events with a 2:1 student-to-librarian ratio, and one event with a 13:1 student-to-librarian ratio. Using pre- and post-event surveys, the librarians evaluated student knowledge and perceptions of library services. Events of both sizes indicated that graduate students valued the outreach events and perceived increased comfort with the library following the events. However, the events with 2:1 ratios resulted in higher perceived comfort levels and more interest in scheduling follow-up appointments with librarians than the 13:1 ratio event. The researchers of this case study conclude that small-scale events have positive benefits for graduate students and that outreach assessment can be used to justify the increased time and cost commitments that are necessary for small-scale outreach events.

Psycho-Semantic Analysis of Students Perceptions of Library Services

The article is devoted to the problem of studying students ' perceptions of the «library service» using the psychosemantic method. The subject of the study is the semantics of students' perceptions of the university library services. As part of the study, the investigation develops a specialized semantic differential which becomes the basis for the respondents evaluation of the concept "library service". The author carries out a qualitative analysis of the results gained and develops a number of recommendations for introduction to the university library activity. The data obtained during the investigation can be used in organizational activity of the university library in correcting existing services and products in regard to client-biased work in order to increase the students demand for this type of service. In his context, there arises an affect of the level of the users consumption and loyalty through the shaping perception of the library itself in the process of development and introduction of new library services on the basis of the higher educational institution.

The Information-Seeking Habits of Architecture Faculty

This study examines results from a survey of architecture faculty across the United States investigating information-seeking behavior and perceptions of library services. Faculty were asked to rank information sources they used for research, teaching, and creativity within their discipline. Sources were ranked similarly across these activities, suggesting broad and eclectic interests. While Internet resources and books were important across the board, e-books were ranked low. As an information source, librarians were also perceived to have less value than peers or even students. Librarians should consider ways to make libraries experiential and inspiring to add value and demonstrate continued relevance in an ever-expanding information field.

Users’ Perceptions of Library Services in Tata Institute of Social Sciences, Mumbai

The paper aims to discuss the results obtained through a survey conducted at Sit Dorabji Tata Memorial Library (SDTM Library), Tata Institute of Social Sciences (TISS), Mumbai in order to understand the perception of students, staff and faculty members of TISS about the library and its services. The SDTM Library is one of the very reputed libraries in the field of social sciences in India. It hosts a large number of collection both in print and non-print formats related to social scince and associated desciplines. It has designed and implemented its own Digital Repository; created and implemented 24X7 Cyber Library and has established a state of the art Computer Lab for the People with Visual Impairment. In short, the library has made available all those facilities and services to its patrons to enable them take their academic endevours to new heights. The resluts obtained from the study validate the above mentioned claims and at the same time point out some areas that need improvement.

Business Students Perception Of University Library Service Quality And Satisfaction

The main purpose of this study is to examine the college students perception of library services, and to what extent the quality of library services influences students satisfaction. The findings depict the relationship between academic libraries and their users in todays digital world and identify critical factors that may sustain a viable library-user relationship on campus.

Student’s Perception of Library Services in Universities in Benue State.

The study examines how student perceive the library service offered in Benue state university and the federal university of agriculture Makurdi, Benue State. 200 students were randomly selected from these institutions for the purpose of the study. Questionnaire was used as main instrument for the gathering of data. The researcher also interviewed some of the librarians working in the libraries under study. The paper avers that most of the students were aware of library services as an indispensable tool for learning, teaching and research. The need to know how student perceive the library services offered to them by the librarians has been a concern for this study. It wonders whether the recent advancement in information and communication technology (ICT) and Bookstores has a negative effect on the use of library, or how the students perceive the library services offered to them. To this end, it sought to carryout research among the students of these universities in Benue that uses the library. The analysis underscores the perception of the students on those library services offered to them by their institution and how such services are been perceived by them and what needs to done in order to do away with their negative perception about the library.

International Students' Perception of Library Services and Information Resources in Chinese Academic Libraries

With the growth of international student enrollment in Chinese universities, user perception has become an area of developing research in academic libraries. China's policy of opening up has led to the education and economic reforms allowing major universities to enroll international students. These changes have created an increasing need for libraries to be responsive to the information needs of these students.In order to serve these students better, universities will be expected to further understand how academic library services are currently perceived by international students. This is particularly the case at Wuhan University, which has experienced significant growth in international student enrollment. This study aims to discover the met and unmet needs as well as barriers encountered in library use by international students. Based on the information gathered, recommendations and future strategies will be formulated to improve the understanding of the information needs of non-native Chinese speakers in both the provision of services and the building of collections.The findings of this study reveal that Chinese academic libraries are considerably well perceived by international students. It also indicates that they have differing purposes, and differing needs for library services and information resources. This paper acknowledges that the study is limited to Wuhan University; however, there is a need for further studies on non-Chinese speakers, particularly, international students to obtain important information on their perception of library services and information resources.

Study on Librarian Service Providers' Awareness and Perceptions of Library Services for the Disabled

The purpose of this study is to improve library promotional marketing for the disabled by identifying requirements of public library disability services. This study aimed to investigate librarian service providers’ awareness of library programs for the disabled in order to prepare a systematic plan for promoting such library services. Research methods used are a literature analysis and survey. First, the ratio of respondents with experience promoting activities and services for the disabled was less than 50%. Second, regarding methods for promoting library disability services, the respondents used library homepages, press releases, library user guides, library newsletters, and library pamphlets in that order. Third, when asked what kind of PR media the library disability service providers had experience with and how often they use it, library boards and banners were the most common response. Fourth, suggested improvements to the current design and content of PR materials included: clearer word choice (or greater understandability), more detailed descriptions, simpler layouts, and more interesting or eye-catching content in that order. Fifth, the library disability services which are in the most need of public relations were guide information for library disability services, Library and Information Service (DOI services and search services), using alternative materials and the library collection, and aiding the information search. Overall, when evaluating the promotion of disability services in Korea, the library’s public relations for disabled services needs to improve because currently neither librarians nor the disabled community they are targeting has frequent or quality experience with it.. Thus, the policy department for the library disability services must develop a variety of promotional strategies adjusted for each type of the disability and distribute PR materials to service providers individually, making sure to utilize effective PR methods.

Perceptions of Library Services by Gender – a Study in Bangladesh

This is the first effort made to assess the service quality of a university library in Bangladesh from the perception of its users. This study assessed the level of service adequacy of the Independent University, Bangladesh Library (IUBL), along with the perceived differences in service quality by user group gender. A survey was conducted among the library users, especially faculty, graduate and undergraduate students. A modified version of the SERVQUAL questionnaire was used for data collection. Mean values for measures of services like minimum, expected, perceived, adequate and superior service were calculated. Mann-Whitney tests were conducted from the gap score of gender groups to see the statistical significance of differences. This has revealed that IUBL meets the minimum expectation of services in all aspects in that users thought that these services were adequate. Finally it has also been shown that there were significant differences in the rating of services by gender; on the whole, females were much more satisfied than the male users.

A comparative study on information-seeking behaviors of domestic and international business students

This study investigates information-seeking behavior of one particular segment of international students—international students seeking degrees in the field of business. The author surveyed domestic and international business students enrolled in the College of Business at the University of Illinois at Urbana-Champaign. The survey was designed to compare their perceptions of library services and information-seeking behaviors. This study focused on three aspects: (1) how domestic and international business students assess the effectiveness of library instruction sessions; (2) how domestic and international business students use library services; and (3) how domestic and international business students use the Internet for their research. The survey results offer insights into understanding different perceptions of these two student groups with respect to their library use patterns and research strategies.

Wanting it all: the relationship between expectations and the public’s perceptions of public library services

Discusses research that examines the relationship between user perceptions and expectations of the public library service. Emphasis is not on what expectations and perceptions of the library service are, but rather how they are formed, what influences them, and how they interact. Making use of data from the 1995 ASLIB study, and drawing on research from a variety of disciplines, it was found that the library experience had a significant impact on the perceptions and expectations that are created of the service. The “snapshot” that a user forms during the service experience was found to be crucial to the perception created and the subsequent expectation held. Similarly it was noted that internal and external factors ranging from family influence to the media also have an impact on the way an individual experiences the library. Developments in information technology have resulted in some confused perceptions of the public library service. Some areas of conflict were noted between perceptions of a traditional role, and a potential role making use of IT. Concludes that a knowledge of user expectations and perceptions is vital to the effective management of public library services.

Librarian/Faculty Interaction at Nine New England Colleges

Faculty members play a central role on college and university campuses, and their perceptions of library service may be a key factor in the way the campus library is used and supported. In an attempt to meet their needs, many librarians are expanding the level of contact they have with their campus constituency. This article presents the results of a study of librarian/faculty interaction at nine small (1,000-4,000 students) college libraries. The study explored several of the activities that librarians employed to build bridges to classroom faculty members, and it also surveyed faculty members' perceptions of library efforts to provide service.

Characteristics and Attitudes of the Clientele of a State Central Branch Library - Benin City, Nigeria

It is assumed that the clientele of this library are students and workers. What are their perceptions of library service? Are the services vital to them? An understanding of the library clientele's attitudes on such and more matters is vital t the profession and for Ule growth and development of public library servlce. It is postulated that public libraries should assume newer roles with active participation in national development. The results of a user survey are discussed Solutions are suggested for the problems the survey brings out. It is further recommended that the public library should set up information and referral services to enhance the awareness of public library services, especially its in- formational function.

Characteristics and attitudes of library patrons: City central library, Mysore

Several public libraries have been established in the state of Karnataka, India in accordance with the Karnataka Public Libraries Act, 1965. There has been some progress in the planned development of public library service in the state. However, there is no reliable information concerning the characteristics of patrons using these libraries. We do not know anything about their perceptions of library service. We do not know whether the patrons consider library service essential, and what if any, they would do if such service is stopped. An understanding of library patrons’ attitudes on such matters are of vital importance to the profession and for the growth and development of public library service.