Perceived Quality Performance Research Articles

The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications

This study assesses the combined impact of multiple certifications (i.e. ISO 9001, ISO 14001, OHSAS 18001) on perceived performance dimensions related to quality, environmental and occupational health and safety. Using survey data collected from 59 Irish manufacturing plants in 2014, we employed MANCOVA and regression analysis to test our proposed hypothesis. The results suggest that companies that are simultaneously ISO 9001, ISO 14001 and OHSAS 18001 certified are significantly better performers with regard to environmental and occupational health and safety compared to companies without multiple certifications. However, from a perceived quality performance perspective, having these multiple certifications doesn’t seem to be an effective performance improvement tool.

Relationship between Kaizen Events and Perceived Quality Performance in Indian Automobile Industry

Relationship between Kaizen Events and Perceived Quality Performance in Indian Automobile Industry

Relationship between Kaizen Events and Perceived Quality Performance in Indian Automobile Industry

Relationship between Kaizen Events and Perceived Quality Performance in Indian Automobile Industry

Psychoacoustic procedure for the sound character of passenger car doors

A solid and harmonic door closing sound is one of the most important characteristics for high perceived quality performance of new vehicles in the show room. To fulfill this high customer quality requirement Opel uses optimization measures to be early implemented in the development process. Repeatable measurements with objective sound metrics are the prerequisites for a successful implementation.

Comparative Evaluation and the Relationship between Quality, Satisfaction, and Repurchase Loyalty

This study evaluates alternative measurement approaches to examining the relationship between perceived quality performance, customer satisfaction, and repurchase loyalty. The authors define and measure the constructs within a relative attitudinal framework and compare these results to a noncomparative or individual evaluation of products. In addition, loyalty is measured and defined as self-reported repurchase behavior instead of purchase intention. The proposed model, with satisfaction as a mediator between quality and repurchase loyalty, was found to be an acceptable representation of the data across four products and for both comparative and noncomparative evaluations. The use of relative attitudes, however, indicated a much stronger relationship between quality, satisfaction, and loyalty than the attitudes toward a product when they are performed as an individual evaluation. With respect to predictive ability, the study findings suggest that quality, satisfaction, and loyalty should be defined and measured within a relative attitudinal framework.