Pedestrian Satisfaction Research Articles

Developing Sidewalk Assessment Tool: Towards Evaluation of Pedestrian Environment in Urban Areas

Streets are one of the important means of transportation where sidewalks are one of their integral parts of which pedestrians are prime users. To plan for qualitative environment for pedestrians, existing sidewalk situations need to be assessed. In western countries several tools and models are developed for evaluation of sidewalks. However, most of these tools have neglected the importance of considering pedestrians’ perception in assessing Pedestrian Level of Service (PLOS) of sidewalks. A more accurate and sensitive tool would incorporate and account for the planning or improving of existing pedestrian environments in any city. The aim is to develop sidewalk assessment tool for evaluation of existing sidewalk environment from level of pedestrians’ satisfaction. This tool will help the municipal authorities to identify the sidewalk attributes that need to be measured, how to measure them and, finally, incorporating them into an appropriate assessment framework. The result of the study is interpreted in terms of Pedestrian Satisfaction Index defining PLOS and it contributes in identifying shortcomings of sidewalk attributes from pedestrians’ perspective.

Pedestrian Facility Design For Sports Centre Area In Small Town Of Indonesia (Case Study: Bima Sports Centre Area)

The largest public space in Cirebon City, Indonesia, is Bima Sports Center, with conditions that could be more conducive, resulting in the conversion of sidewalks that are not suitable for their function into areas for street vendors and illegal parking, which hurts the interests of pedestrians. This study aims to provide design recommendations (prototype) based on PU regulation no. 02/SE/M/2018 about pedestrian facility standards. The methods used in this research are the Pedestrian Level of Service (PLOS) approach in evaluating the performance of pedestrian facilities, the Customer Satisfaction Index (CSI) approach in assessing pedestrian satisfaction, and providing design recommendations based on the results of the CSI analysis. The research results show that the PLOS value in existing conditions varies from A - to F, and the main variables that determine pedestrian satisfaction are cleanliness, safety, and lighting facilities. Based on the analysis of the results, the design recommendation is to adjust the geometry according to standards and emphasize the Provision of cleaning facilities (bins), lighting, and safety fences along pedestrian paths.

How was your Crossing Experience? Development of a Pedestrian Satisfaction with Unsignalized Crossings Scale

Unsignalized pedestrian crossing accommodations can improve pedestrian safety, yet their quality of service for pedestrians remains understudied. The present study explored whether and how pedestrians’ satisfaction with crossing unsignalized crossings varied according to the type of crossing accommodation used, that is, the rectangular rapid-flashing beacon (RRFB) with median island, median island alone, marked crosswalk, and unmarked crosswalk. The research team collected intercept survey and video observation data from 358 pedestrians across a total of 40 sites in two different cities. Structural equation models illustrated how pedestrians’ crossing-oriented satisfaction was shaped by their positive perceptions of safety and low levels of delay in the act of crossing the street. Crossing satisfaction also varied by unsignalized crossing accommodation type. Pedestrians perceived RRFBs with medians and median islands by themselves as comparably safer, more time efficient, and thus more satisfying than marked crosswalks without RRFBs or raised medians or at unmarked crosswalks. These findings could inform efforts to provide higher quality of service to pedestrians.

Study on Service Quality and Priorities of Pedestrian Path Development in Malioboro Area to Support Sustainable Urban Mobility

This article aims to study the service quality and prioritize the development of pedestrian paths in the Malioboro area to support sustainable urban mobility. Malioboro is one of the commercial and tourist centers in Yogyakarta city, historically known for its pedestrian-friendly pathways. Challenges such as pedestrian circulation issues, inadequate pedestrian facilities, conflicts between pedestrians and motorized vehicles, and problems with drop-off and stop zones for less organized transportation contribute to the low service quality in the Malioboro area. This study adopts a quantitative approach using direct observation and a questionnaire distributed to 132 pedestrian path users. The collected data is analyzed using descriptive analysis techniques and Importance Performance Analysis (IPA) to understand the existing conditions, quality, and priority of pedestrian path services in the Malioboro area. The study results indicate that the service quality of pedestrian paths in Malioboro faces several challenges. Factors such as motor vehicle traffic density, lack of quality pedestrian infrastructure, and pedestrians' unsafe behavior contribute to the low service quality. The pedestrian satisfaction analysis using the Customer Satisfaction Index (CSI) revealed a satisfaction rate of 69.19%, categorizing it as "adequate." However, improvements in pedestrian path services are necessary based on the significance of the Malioboro area and its high appeal to pedestrians. The goal is to achieve good or even perfect satisfaction in terms of service quality. An analysis of interests was conducted, resulting in the identification of four quadrants with distinct characteristics. These quadrants serve as a valuable guide for enhancing the quality of pedestrian path services. Quadrant 1 encompasses attributes such as crossing facilities, CCTV surveillance, protection from weather conditions (rain, heat, cold), and parking convenience. Despite their high importance, these variables received low satisfaction ratings from respondents. Enhancing both the quantity and quality of these variables is crucial. Policymakers should pay special attention to these four variables and implement concrete measures to surpass the "adequate" assessment and attain better pedestrian service satisfaction. By implementing these measures, it is expected that Malioboro can serve as an example in supporting sustainable urban mobility by providing good and safe services for pedestrians. This study can also provide guidance and input for the government and relevant stakeholders in decision-making regarding pedestrian path infrastructure development in similar areas.

Fostering Urban Walking: Strategies Focused on Pedestrian Satisfaction

Urban mobility and sustainable transportation are fundamental for the European Union’s goal of achieving climate neutrality by 2050. The EU encourages national governments to prioritize zero-emission urban transport systems that emphasize safety, accessibility, and inclusiveness. Promoting walking plays a fundamental role in sustainable urban mobility, offering advantages such as emission reduction, better air quality, and enhanced public health. Recent research underscores the importance of creating appealing and safe pedestrian environments to encourage walking. These efforts align with the United Nations’ Agenda 2030 sustainability goals, particularly Objective 11, which aims to build inclusive, safe, and sustainable cities and communities. This paper explores the factors influencing pedestrians’ willingness to walk and categorizes them into basic factors, performance factors, and excitement factors, on the basis of the three factors theory. Significantly, the study reveals that the importance of these factors varies based on demographics, mainly the age of the users. Understanding these factors and their relative significance for pedestrian satisfaction is crucial for shaping effective policies and urban planning strategies aimed at promoting sustainable mobility. By prioritizing pedestrian satisfaction and addressing the specific needs and preferences of diverse groups, cities can create more walkable and environmentally friendly urban environments. These findings offer valuable insights for policymakers and urban planners working toward EU climate-neutral objectives and enhancing the well-being of citizens.

A Study on Pedestrian Satisfaction Among the Mobility Disadvantaged Persons According to Urban Form

As for the paradigm of sustainable development, policies and research focusing on the improvement on convenience for mobility disadvantaged persons are currently underway. Physical facilities are constantly improving, but mobility disadvantaged pedestrian satisfaction is not commensurate with it. Therefore, local government should consider other requirements as well as improving the installation of mobility convenience facilities. This study paid attention to the opinion in urban planning that compact cities are walkable cities and examined whether the urban form, a regional characteristic, affects the pedestrian satisfaction of the mobility disadvantaged persons. In order to investigate the relationship between urban form and pedestrian satisfaction, hierarchical linear models were performed using the HLM program. The urban form was measured by land cover in the city using GIS and Fragstats. The results of analyses (Model 1∼4) showed that the urban form used as a variable at the regional level can explain 22–26% (variance) of the walking satisfaction. In addition, the mobility disadvantaged and sprawl urban form showed (−) in pedestrian satisfaction. The more sprawl, the opposite of compactness, the lower the satisfaction of the mobility disadvantaged person. This suggest that urban planning elements should be considered together to increase the convenience of pedestrians, including mobility disadvantaged persons.

Exploring Pedestrian Satisfaction in Old and New Town: An Impact-Asymmetry Analysis

In the context of the global construction of low-carbon cities and residents’ pursuit of healthy living, the improvement in the urban walking environment has gradually been emphasized in the field of planning and transportation research. Using Harbin, China, as an example, this paper combines gradient boosting decision trees (GBDTs) and impact-asymmetry analysis (IAA) methods to explore the differences in residents’ preferences for the pedestrian environment needs in old and new urban areas, analyze the asymmetric relationship between walking environment factors and overall satisfaction, and provide a sound basis for the renewal and reconstruction of the walking environment in old urban areas and the improvement of the walking environment in new urban areas. The factors affecting the pedestrian environment in the old and new urban areas are similar and different, with the aesthetics and safety and the aesthetics and comfort of the pedestrian environment having a greater impact on the old and new urban areas, respectively. According to the results of the IAA, the old city should focus on improving green landscaping, street furniture, the uncivilized behavior of pedestrians, pavement encroachment, barrier-free facilities, and the speed of motor vehicles; the new city should focus on improving the building facade effect, the uncivilized behavior of pedestrians, and green landscaping.

Exploring the Design of a Mixed-Reality 3D Minimap to Enhance Pedestrian Satisfaction in Urban Exploratory Navigation

The development of ubiquitous computing technology and the emergence of XR could provide pedestrian navigation with more options for user interfaces and interactions. In this work, we aim investigate the role of a mixed-reality map interface in urban exploration to enhance pedestrians’ mental satisfaction. We propose a mixed-reality 3D minimap as a part of the navigation interface which pedestrians could refer to and interact during urban exploration. To further explore the different levels of detail of the map interface, we conducted a user study (n = 28, two groups with two tasks). We designed two exploratory activities as experimental tasks with two map modes (a normal one and a simplified one) to discuss the detailed design of the minimap interface. The results indicated that participants showed a positive attitude toward our method. The simplified map mode could result in a lower perceived workload in both tasks while enhancing performance in specific navigation, such as wayfinding. However, we also found that pedestrians’ preference for the level of detail of the minimap interface is dynamic in navigation. Thus, we suggest discussing the different levels of detail further in specific scenarios. Finally, we also summarize some findings observed during user study for inspiring the study of virtual map interface of future mixed-reality navigation for urban exploration in various scenarios.

워크스코어와 보행자만족도와의 연관성 분석을 통한 워크스코어의 개선 방향

The purpose of this study is to identify the relationship between pedestrian satisfaction and the factors constituting the Walk Score, and to suggest the development direction of the Walk Score. The area of the study is Seoul, and pedestrian satisfaction was used as a dependent variable. As independent variables, 11 factors included in the Walk Score such as amenities accessibility and pedestrian friendliness factors were used. Moreover, PM2.5, NDVI, and the slope were used as the additional individual factors. As a result of the analysis, the closer the distance to the shopping mall, the higher the pedestrian satisfaction. However, it was found that most amenities accessibility factors were not significant. In the case of additional factors, the lower the concentration of PM2.5 and the higher the NDVI, the higher the pedestrian satisfaction. For the development of Walk Score, it is necessary to focus on factors affecting pedestrian satisfaction.

A Machine Learning and Computer Vision Study of the Environmental Characteristics of Streetscapes That Affect Pedestrian Satisfaction

Pedestrian-friendly cities are a recent global trend due to the various urbanization problems. Since humans are greatly influenced by sight while walking, this study identified the physical and visual characteristics of the street environment that affect pedestrian satisfaction. In this study, vast amounts of visual data were collected and analyzed using computer vision techniques. Furthermore, these data were analyzed through a machine learning prediction model and SHAP algorithm. As a result, every visual feature of the streetscape, for example, the visible area and urban design quality, had a greater effect on pedestrian satisfaction than any physical features. Therefore, to build a street with high pedestrian satisfaction, the perspective of pedestrians must be considered, and wide sidewalks, fewer lanes, and the proper arrangement of street furniture are required. In conclusion, visually, low enclosure, adequate complexity, and large green areas combine to create a highly satisfying pedestrian walkway. Through this study, we could suggest an approach from a visual perspective for the pedestrian environment of the street and see the possibility of using computer vision techniques.

Concrete Paving Slabs for Comfort of Movement of Mobility-Impaired Pedestrians-A Survey.

People with locomotion difficulties encounter many barriers in a pedestrian environment. Pavement quality has been shown to substantially affect pedestrian satisfaction in general, and its optimal design may contribute to reducing the stigma put on people with impairments. Our research involved a survey assessing perception and attitudes towards pavement quality and characteristics for pedestrian comfort. The classic correlation of the variables based on contingency tables was used to analyse data and to test whether respondents’ perceptions depended on certain profile features. The completion of the statistical inference was the use of advanced algorithms of the correspondence analysis method. The relationships between the variables were assessed optionally using the chi2 test. The study results revealed desirable parameters and features of paving surfaces. People who use manual wheelchairs and declare limb loss prefer medium- and large-format concrete pavers with smooth finishing and no bevelling. People with skeletal abnormalities or peripheral neuropathy prefer concrete slabs and surfaces made of small- or medium-sized panels arranged in a regular pattern, made of smooth non-slip concrete with narrow joints. Further laboratory tests are necessary to investigate whether increased water permeability of pavements constructed on eco-friendly base layers can curb damage to the pavement surface and provide long-term durability.

학교통학로 녹지가 보행자의 만족도와 조성 방향에 미치는 영향†

For this study, 313 pedestrians, including students, from two schools participated in the greening project of the school commuting roads in Seoul. These schools were compared to two without street greenspaces to analyze the effects of the green areas on pedestrian satisfaction and the future direction of creation. As a result of the greenspace satisfaction analysis of schools with greenspace, the items that had the greatest effect on overall satisfaction were ‘Width of the sidewalk’ (37%), ‘Harmony with the surrounding landscape’ (24.97%), ‘The arrangement of trees, grass, and flowers’ (18.30%) and ‘Overall management’ (10.44%). In other words, the item that satisfies most is securing the appropriate width of the sidewalk where the greenspace is located. It is necessary to re-considered creating greenspaces in existing sidewalk spaces and secure a sidewalk width for pedestrian convenience. As a result of the analysis on the direction of greenspace creation, the respondents who experienced greenspaces through the greenspaces on school commuting routes recognized natural features, such as grass and flowers as more important elements as well as noting that landscape and harmony are important. In addition, respondents interested focusing on functionality recognized the need for greenspaces and highly recognized the importance of arranging natural materials, such as trees, grasses, and flowers. This group also recognized the advantages of functionality and the effectiveness of green spaces. Therefore, it is necessary to expand awareness of the effectiveness of greenspaces through environmental education, publicity, and the provision of information boards. More effort will be needed to apply regional and school characteristics rather than uniform composition to the development of greenspaces.

Conceptualizing Walking and Walkability in the Smart City through a Model Composite w2 Smart City Utility Index

This paper explores walking and walkability in the smart city and makes a case for their centrality in the debate on the resilience and sustainability of smart cities, as outlined in the United Nations’ (UN) Sustainable Development Goals (SDGs). It is argued that, while the human/inhabitant-centric paradigm of urban development consolidates, and research on walking, walkability, and pedestrian satisfaction flourishes, the inroads of ICT render it necessary to reflect on these issues in the conceptually- and geographically-delimited space of the smart city. More importantly, it becomes imperative to make respective findings useful and usable for policymakers. To this end, by approaching walking and walkability through the lens of utility, the objective of this paper is to develop a conceptual framework in which the relevance of walking and walkability, hereafter referred to as w2, as a distinct subject of research in the smart cities debate is validated. This framework is then employed to construct a model of a composite w2 smart city utility index. With the focus on the development of the conceptual framework, in which the w2 utility index is embedded, this paper constitutes the first conceptual step of the composite index development process. The value added of this paper is three-fold: First, the relevance of walking and walkability as a distinct subject of research in the realm of smart cities research is established. Second, a mismatch between end-users’ satisfaction derived from walking and their perception of walkability and the objective factors influencing walking and walkability is identified and conceptualized by referencing the concept of utility. Third, a model smart city w2 utility index is proposed as a diagnostic and prognostic tool that, in the subsequent stages of research and implementation, will prove useful for decisionmakers and other stakeholders involved in the process of managing smart cities.

Multi-Criteria Analysis of a People-Oriented Urban Pedestrian Road System Using an Integrated Fuzzy AHP and DEA Approach: A Case Study in Harbin, China

Increasingly, cities worldwide are striving for green travel and slow traffic, and vigorously developing people-oriented urban pedestrian traffic with sustainability has become a fixture in recent discourse. This paper comprehensively considers the sidewalk’s facilities environment and the status of pedestrian traffic flow; divides the urban pedestrian road system (UPRS) into five subsystems around the underpass, overpass, crosswalk, sidewalk, and road crosswalk; and introduces the basic structure as well as the function of each system. Then, the indicators are classified into two types of crosswalk facilities and sidewalk facilities, and a comprehensive pedestrian road indicator system with the combination of subjective and objective is established. Consequently, the integration of the fuzzy AHP and DEA-based symmetrical technique for the subjective evaluation indicator combined with pedestrian traffic characteristics is developed. A nine-step semantics scale of relative importance was used so that the symmetry of the response of pedestrian satisfaction was maintained. Fuzzy evaluation based on AHP is further modeled, and the DEA is employed to achieve an overall evaluation of the quality of service (QoS) for UPRS. The applicability of the established evaluation system is finally verified through a real case study in Harbin, China. The serviceability assessment method in this paper provides a new idea for planners to conduct sustainability evaluation for UPRS in future urban renewal development.

Evaluating users’ perceptions of a Main Street corridor: Before and after a Complete Street project

IntroductionOver 1,600 municipalities in the U.S. have adopted Complete Streets (CS) policies to date. For urban planners, the design of CS projects is an opportunity to influence active transportation, transit use, and public health. For users, improved street designs can enhance community mobility and physical activity. To date, there are no practice standards related to CS initiatives, and the implementation of CS projects has not been rigorously studied. In response to this knowledge gap, the current study sought to capture the impact of a CS implementation project in a mid-sized U.S. city. MethodsA post occupancy evaluation (POE) methodology compared a street corridor before and after it underwent significant street improvements aligned with CS. Convenience samples of pedestrians and bicyclists, both pre- and post-construction, completed a survey either in person using a paper-based survey or online at their convenience. ResultsSurvey results (pre, n = 148 and post, n = 100) indicated that streetscape users post CS implementation rated the street as significantly more satisfactory than the pre-construction survey participants; frequent walkers reported increased perceived convenience and higher overall satisfaction. Post-construction participants were more likely to report there were sufficient crosswalks and pedestrian signals but faster traffic speeds. Overall, the CS project did not result in any changes to self-reported physical activity (i.e., walking and biking). ConclusionFindings indicated that CS projects can improve pedestrian satisfaction, but they do not necessarily guarantee positive outcomes or a change in health behaviors. New CS-related street features may create unexpected results such as perceptions of increased traffic speed. These findings call attention to context-specific design interventions and a need to educate drivers and pedestrians on novel design features.

Pedestrianization Impacts on Air Quality Perceptions and Environment Satisfaction: The Case of Regenerated Streets in Downtown Seoul.

Previous studies have investigated the increased volume of pedestrians to establish success rates of the pedestrian-friendly policy after a street redesign intervention. However, few studies have focused on the effect of street regeneration on air quality perception and user satisfaction. The influence of the physical environment on street vitality may vary, depending on area context and regional factors. A comprehensive understanding of effective interventions could increase pedestrians’ satisfaction with their walking environment. This study examines the effect of pedestrianization on individuals’ air quality perception and satisfaction, based on three regenerated streets in Seoul, Korea. We analyzed data from 672 questionnaires administered after the pedestrianization project. We used a subset of variables in a binary logistic regression model to understand general determinants of user satisfaction toward their walking environment. Our case study contributes to the verification of pedestrianization effects on air quality perceptions. Results show that overall satisfaction could be acquired through positive perceptions of air quality, as achieved through pedestrianization of streets. Moreover, pedestrian satisfaction varies according to the purpose, activities and health-related behaviors and attitudes. The interrelationships between environmental health, activity, satisfaction and quality of life provide design insights to consider when implementing pedestrianization projects in the future.

Identification of Factors Affecting Pedestrian Satisfaction toward Land Use and Street Type

Walking is an essential sustainable mode of transportation. Encouraging to increase walking trips can bring various social and economic benefits to our society. Since the policy paradigm has been shifting from car-oriented to pedestrian-oriented, interest in securing pedestrian rights and improving walking environments is increasing significantly. This study aims to examine factors affecting pedestrian satisfaction according to land use and street type. A pedestrian satisfaction survey was conducted in an industrial city with a mid-size population in the city of Changwon, South Korea. Based on the survey data from 500 respondents, factors affecting pedestrian satisfaction were analyzed by land use (commercial or residential areas) and street type (non-separated or separated sidewalks). The analysis results, using binary and ordered logit models, showed that the less illegal parking, the more pedestrian space, pedestrian guidance facility, and green space, the higher the pedestrian satisfaction. Factors positively affecting the satisfaction of pedestrian paths according to land use were physical environmental variables, such as the separated sidewalk variable. In commercial areas, pedestrian guidance facilities and street cleanliness were included as major influencing factors, implying differences in land use influencing factors. A common factor affecting the satisfaction of separated or non-separated sidewalk cases was also identified as the sufficiency of walking space. Therefore, the most urgent policy measure for improving pedestrian satisfaction for the city was to install a sidewalk or expand the pedestrian space. In the pedestrian-vehicle separation models, green space and cleanliness were included as significant variables, and in the non-separated models, variables of pedestrian guidance facilities and sidewalk conditions were included.

Analytical Study of University Campuses’ Walkability using Space Syntax Analysis: University of Duhok (UoD) as a Case Study

Human health is an essential issue for many decays; Walking is one of those human activities that showed optimistic results, “A healthy mind is in a healthy body”. University as a small city as such consider healthy and should be environmentally friendly when it been designed responsively for sustainable criteria and human respects. Where Students, staff need for safety and comfortable work environment been satisfied. University of Duhok (UoD) as a campus have a lot of transportation problems, especially at break and peak hours. One of these main problems are car-oriented transport, lack of smart well-planned transport system. Thus, the research will be tackling those issues, by utilization the theory of Space syntax and using an analytical tool, depthmapX, Axial Analysis, to explore the potentials of the network system as an indicator of pedestrian satisfaction of walkability. The investigating of students’ walkability projected through visual observation, streets graphic documentations, a digital simulation of possible pedestrian paths through graphical analysis of site elements and components. This research aimed to educate the community and stockholders on the possibility of promoting walkability.

Analysis of Sidewalk User Satisfaction in Alun-Alun Bekasi

Alun-Alun Bekasi is an area that is crowded with visitors because it is located in the city center and there are many public service places around it. The area should have good pedestrian or sidewalk facilities and in accordance with visitor satisfaction. This study aims to determine the physical condition of the sidewalks, the level of pedestrian satisfaction with the sidewalks and the level of service on the sidewalks in Alun-Alun Bekasi. In this study, using the Importance Performance Analysis method to determine the level of pedestrian satisfaction and Level of Service method by processing data using HCM 2000 to determine the level of service sidewalks. Online and offline questionnaires were distributed to 94 respondents and field surveys were carried out. The overall physical condition on the sidewalks in Alun-Alun Bekasi is quite good. The results of data analysis on the IPA method show that the level of suitability based on the level of satisfaction and the level of importance is in the good category, this is indicated by the suitability value of 73.20%. And based on the Cartesian diagram, the main priority is visual condition (not perforated / damaged) and has a disability path. For the analysis of the service level, it is divided into 4 segments, namely segment 1 is in front of the Al-Barkah Mosque, segment 2 is in front of the field, segment 3 is in front of dr. Chasabullah Abdulmajid Bekasi City, and segment 4 is in front of the Bekasi City Police METRO. The results of the service level analysis using the Level of Service method which refers to the Minister of Public Works Regulation no. 3 of 2014 is for Segment 1 analysis based on current, pedestrian space, and ratios including thecategory LOS B, only the analysis based on speed is included in thecategory LOS E. Segment 2 analysis based on flow, pedestrian spaces, and the ratio is categorized LOS A,only the analysis based on the speed that included LOS E.Segment 3 based on the current analysis, space, and the ratio is categorized LOS A,only the analysis based on the speed that included LOS B. Segment 4 as a whole includes LOS A. So that for the whole on the sidewalk of Alun-Alun Bekasi, including LOS A

EVALUATION FOR USER’S SATISFACTION ON PATHWAY AND STREET FURNITURE FACILITIES IN THAMRIN-SUDIRMAN AREA

The Global Climate Change Problem is a global problem throughout the world. This requires the attention of all countries to commit to reducing carbon foot print by reducing the use of private vehicles. One way of their lives. So the development of cities when they need to be designed using carbon fooprint. Design cities to encourage people to use public transportation and motivate people to walk. The Thamrin and Sudirman Areas are trade and service centers, and primary activity centers, as well as a strategic area (Integrated Commerce Center and Upper Hamlet area are exchanges of mass public transport (TOD)) (Spatial Planning for DKI Jakarta Province in 2010-2030 ). As a provincial strategic area, for the past 5 years the DKI Provincial government has built pedestrian and public transportation facilities to improve the convenience of pedestrian and public transportation users. This study discusses road user satisfaction with pedestrian facility requirements: lanes, road furniture, and nameplates in the Thamrin Sudirman area. This study discusses user satisfaction in pedestrian facilities in the Thamrin Sudirman area. Locations in Thamrin Sudirman: Sarinah, Bunderan Hotel Indonesia, Dukuh Atas, Setia Budi-Chase Plaza, Hilir-Atmajaya Dam, Bung Karno Gelora, Sudirman-MRT Senayan-Ratu Plaza, and ASEAN MRT area. Survey assessment tools based on satisfaction levels of 1-9 scale, with criteria for elements: (1) path (Property, design, quality, hallway, shade, lighting, user friendliness, landscaping, maintenance, environment), (2) Street furniture and signage (Furniture and road shades, lamp post placement, information boards, signage). The results showed the Sudirman-MRT Senayan-Ratu Plaza area and the Gelora Bung Karno area, as a road that was considered to have a high level of satisfaction for pedestrians. Pathway design, street furniture and signage can fulfill pedestrian satisfaction. Thus it is expected that the design of pedestrian paths in these locations can be a reference for the design of pedestrian facilities. Keywords: satisfaction, users, pathways, street furniture