Payment Companies Research Articles

The impact of cryptocurrency-related cyberattacks on return, volatility, and trading volume of cryptocurrencies and traditional financial assets

We investigate the impact of cryptocurrency-related cyberattacks on the cryptocurrency market and traditional financial markets. The dataset consists of historical cyberattack data and trading data for twenty cryptocurrencies, three cryptocurrency uncertainty indices, five payment companies, four stock indices, a commodity index, and gold. We find that cyberattacks are associated with negative returns, increased volatility, and increased trading volume not only for the cryptocurrencies but also for the payment companies, the financial and technology sectors, and the general stock market. However, the impact of cyberattacks on cryptocurrencies has been decreasing over time, while the impact on payment companies and the financial sector has been increasing. Moreover, gold prices have shown a positive response to these cyberattacks. These results underscore the need for enhanced cybersecurity measures in the fintech sector and may inform both policymakers and market participants.

Application of SERVQUAL model to measure the customer satisfaction: A study of Digital payment companies in India

In this chapter, we will discuss the service quality concept, its importance for practitioners and academicians. We will relate service quality to other quality concepts such as product and image quality. Also, we will discuss how the concept is being measured and outline various models of service quality and introduce the SERVQUAL model in particular. We will discuss about its attributes and gaps, We will discuss about its attributes and gaps, in what contexts has the model been used and the pros and cons when using this model in measuring service quality. Also, we discuss customer satisfaction and how it is been related service quality. Furthermore, we will introduce our empirical context by highlighting why it is of particular interest to study service quality and customer satisfaction in grocery stores and why we choose to use the SERVQUAL model for our research. These will then lead us to clearly stating our research questions and research purpose in order to have a roadmap for our study.

Streamlining success: The crucial role of lean product management in the payments industry

Lakshmi Sushma Daggubati is a renowned professional in the payments industry, with a career spanning over 8 years. With extensive professional experience in product management and working for one of the largest payment companies in the world, she has made significant original contributions to the field, particularly in financial services, card processing, fraud prevention, and digital payments. Her expertise has been well established by granted publications, and she has played a crucial role in supporting the success by implementing multiple products that help issuing banks, merchants, and card holders. She currently serves as the manager of product management at a leading payments technology organization.

Dynamics of Digital Payments Enable the World's Safest Way to Pay

The digital payment system marks an innovative phase in the global economy. Digital payments, sometimes referred to as electronic payment systems, have given rise to mobile shopping and physical ecommerce. The e-commerce sector in India has significantly increased customer satisfaction in a range of focused on consumers industries. Currently, companies are developing an industry centered on mobile applications with the aid of advanced technology. Mobile commerce refers to technical business that is built on mobile applications. Digital payment business is an innovative business model based on internet applications. Growing the strength and capacity of remote offers allows clients to contribute more freely in an ascending manner. Companies are starting to realize that m-trade is essential to enhancing their reputation, closing agreements, and competing. Today's business groups have integrated portable trade into a number of functional areas. India must be at the forefront of these fields when it comes to offering its citizens innovative services and applications. The paper highlights the dynamics of digital payments and the manner in which worldwide digital payment companies allow customers to choose the safest way to make a payment. This study analyses information collected from secondary sources.

The impact of internal control practice on management performance in the Telecom industry during the pre-pandemic period in Ghana

The study seeks to investigate current and recent rampant weak internal controls and their impact on the financial performance of mobile payment companies in Ghana. The study used Secondary data to perform multiple linear regression analysis for the past ten years of the mobile payment companies’ operations around the globe. Methodically, partial and cross-correlation tests, regression analysis, ranking, and ANOVA analysis were exploited in the analysis to estimate and predict the relationship between internal controls and their impact on financial performance indicators. The tests predicted either positive or negative bi-directional relationships of the variables of the mobile companies used in the study. Among the four competing firms, MTN portrayed the strongest cashflow position whereas Airtel depicted the weakest in the current and acid test ratios. The study outcome is expected to force the stakeholders and government to establish specific policies that will regulate the internal control to improve the liquidity of mobile payment companies.

Indicators of financial fraud in the Ghanaian mobile payment industry in the pre-pandemic period

This study seeks to investigate recent rampant financial frauds and their impact on the financial performance of the four mobile payment companies in Ghana. The study used secondary data obtained from the consolidated financial statements for the past ten years (2010-2019) of the mobile payment companies' operations around the world. The sample consists of the subsidiaries of the four companies whose consolidated financial information is available for public use. Methodologically, factor analysis, pair sample t-test, and principal component analysis were exploited in the analyses to estimate and predict the relationship between fraud and its impact on financial performance indicators. The combined results offer theoretical contributions in the area of the adoption of multiple fraud theories within the framework of the neoclassical growth model. The application of the outcome to practice is the use of the result for predictability and financial sustainability of the mobile companies over future periods.

Analysis of Internet third-party payment based on Alipay mobile payment business

As e-commerce began to rise in the early 21st century, mobile payments began to appear in the public eye and flourished in the following decade. However, in recent years, the development of the mobile payment industry has slowed down, and the industry has reached a new turning point. Various mobile payment companies have begun to continuously look for new markets to develop new technologies and seek breakthroughs. As the leader in the mobile payment industry, Alipay is seeking new development opportunities while consolidating its position. How should Alipay adjust its goals and change its business strategy in the future? This article will start with the definition of the origin of third-party payment, analyze how third-party mobile payment evolved from barter exchange to the use of currency and finally formed the current mobile payment method; and then analyze the mobile payment industry. Profit model, how the mobile payment industry develops at home and abroad, and finally use the SWOT model to analyze Alipay's strengths and weaknesses, combined with the company's opportunity and threat analysis, to comprehensively analyze Alipay's current position. Finally, it was concluded that Alipay should shift its focus from target markets to B2B cross-border payment business and establish a risk prevention system in cross-border e-commerce business.

Factors influencing the usage of mobile payment services during the COVID-19 pandemic

This study aims to identify and examine the factors that affected users' behavioral intentions, attitudes, and perceptions toward mobile payment services during COVID-19. It also attempts to determine the impact of demographic variables on the ease of use of mobile payment services. A survey approach was adopted to collect primary data and capture attitudes and behaviors on the use of mobile payment services during and after COVID-19. Being a quantitative study, a multiple regression analysis was used to analyze the primary data. The results indicate that education was the main reason for the adoption of mobile payment services, and security was the leading factor contributing to user satisfaction. Ease of use of the payment app was important for continued usage of the app. The statistical analysis explains that ease of use is an important variable for the usage of payment wallets or mobile payment services by users, followed by familiarity, safety, and security of the mobile payment wallet. Based on the findings of this study, it is suggested that mobile payment companies should concentrate more on the performance and ease of use of their applications. Mobile payment companies should also concentrate on meeting their users’ needs, which will indirectly lead to the retention of their users for a long period.

Importance of Electronic Accounting Information Systems in Improving Financial Information Security in Jordanian Electronic Payment and Money Transfer Companies

Purpose: The study aimed to assess the level of effectiveness of electronic accounting information systems in enhancing the security and control of financial information in Jordanian payment and electronic transfer companies and its ability to provide reliability. And analyzing the ability of the system used in the payment and financial transfer companies to meet the operational requirements imposed by the regulators of the sector. Theoretical framework: The theoretical framework dealt with the topics of the study from the security threats of electronic accounting information systems (Jacob, 2012: 67) and the risks of accounting information systems that are related to electronic payment systems, especially information security (Al-Maghribi, 2017). Accounting in reducing the risks of transactions, and the obstacles facing accounting systems in the face of the risks and threats of electronic systems Design/Methodology/Approach: The researcher used the inductive approach by referring to the literature related to the subjects of the study and the deductive approach in the field study by distributing a questionnaire to the electronic payment companies in Jordan. 96 questionnaires were retrieved. Using the spss program to analyze the data and reach the results Findings: The study Fined that there are factors that help to penetrate the accounting information systems in the Jordanian electronic payment and financial transfer companies. Network communication. Electronic accounting information in enhancing the security of financial information and control over it, and there are (obstacles) in providing security requirements and information control, in electronic payment and financial transfer companies related to the rapid development of electronic financial systems and electronic payment methods and their development. Research, practical & social implications: This study is considered one of the important and modern topics because electronic payment processes are considered one of the modern concepts with which many risks are associated. This study sheds light on these risks and threats and the ability of the strong accounting system to confront these threats and risks.. Originality/Value: The results indicate the importance of the topic and the importance of conducting a study on the risks of electronic payment systems, the threats facing the use of electronic payment methods and the obstacles facing accounting information systems in one of the newly established economic sectors in Jordan, which is the electronic payment companies.

Non-Banking Financial Organization – Victim of the Offences Provided for in Art. 238 of the Criminal Code of the Republic of Moldova

In the present study is analyzed the non-banking financial organization as a victim of the offences provided for in Art.238 of the Criminal Code of the Republic of Moldova, article that sanctions the obtaining of credit/loan by fraud, insurance compensation or indemnity. In the research are analyzed several normative acts of reference for the incriminating text recorded in Art. 238 of the Criminal Code of the Republic of Moldova. Several research methods were used to develop the study, including: the logical method, the comparative method, the systematic method, the historical method. It is demonstrated that cannot be victims of the offences specified in Art.238 of the Criminal Code of the Republic of Moldova those entities that grant credits and/or loans (other than banks or saving and loan associations),but which are not non-banking financial organizations. This category includes: pawn shops; payment service providers (payment companies, companies issuing electronic money).

Profitability analysis of mobile payment companies in Ghana: A comparative study in the pre-pandemic period

The application of emerging payment methods such as mobile payment (m-payment) was not common in Ghana until recently when these emerged through major service providers who have penetrated Ghanaian markets. These major providers have created many opportunities and innovations for small entrepreneurs in Ghana who are now discovering business opportunities in m-payments. This study uses secondary data from the global consolidated financial statements to compare the profitability, investor confidence, and efficiency of operation of the four m-payment providers operating in Ghana. The one–sample T-Test, One-way ANOVA, reliability test, parametric and nonparametric correlations tests were performed on the financial data. The study revealed that MTN (a mobile payment company in Africa) portrays better profitability than the other three competitors do within the 10 years of measurement. Cronbach's Alpha indicates positive internal reliability. The study recommends that the management of Vodaphone, Airtel and Tigo must engage in stakeholder consultations to unearth the reasons behind low profitability and performance. Keywords: Financial inclusion, mobile payment, pre-pandemic period, profitability;

Service quality of online food delivery mobile application: an examination of the spillover effects of mobile app satisfaction

PurposeDrawing on the mSERVQUAL model and spillover theory, this study aims to examine the mechanism through which food-ordering mobile app service quality influences users’ mobile app satisfaction, food satisfaction and repurchase intentions.Design/methodology/approachOnline surveys were completed by 1,000 customers who used a food-ordering mobile app to order fast food on the day they completed the online survey. Structural equation modelling was then used to examine the proposed mechanism.FindingsResults showed that the effects of food-ordering mobile app service quality on customer satisfaction (i.e. mobile app satisfaction and food satisfaction) and repurchase intention varied widely across service quality dimensions. Mobile app service quality had significant spillover effects on food satisfaction and repurchase intention.Practical implicationsOnline food-delivery platforms should find the results insightful to better design their food-ordering mobile app. The findings can also assist restaurateurs and mobile payment companies with supporting the whole online food delivery process.Originality/valueRather than examining online food delivery service quality based on the service delivery process in the during-consumption stage or the service outcomes in the post-consumption stage, this study focused on the service quality in the pre-consumption stage to highlight the important role of online food delivery mobile apps. From a longitudinal perspective, this study drew on the associate network theory to explain the spillover effect of mobile app satisfaction in the pre-consumption stage on food satisfaction in the during-consumption stage and repurchase intention in the post-consumption stage.

Technological readiness and its impact on mobile payment usage: A case study of go-pay

This research was conducted to analyze the factors that influence the use of mobile payment Go-Pay in Indonesia. The modeling of mobile payment usage behavior is a combination of technological readiness theory, technological acceptance theory, valence framework, and usage pattern theory. Data were collected using online questionnaires, which were analyzed using partial least squares-structural equation modeling (PLS-SEM) method. Data analysis of 1,225 respondents showed that technology readiness influenced significantly positively perceived usefulness, perceived ease of use, and significantly negatively influenced perceived cost and perceived risk. However, out of these four factors, only perceived risk and perceived usefulness that significantly affected the use intention. Furthermore, the results also show that facilitating conditions and use intention significantly and positively affected the usage rate of Go-Pay’s basic function, whereas the frequency of usage rate of innovative function of Go-Pay was influenced by facilitating conditions and the frequency of users in using the basic features (usage rate of basic function) of Go-Pay. The results imply that mobile payment companies looking to improve their services might consider optimizing their application to accommodate technology readiness and acceptance factors, as well focus on delivering basic functions well to drive future use of innovative functions.

Indicators of financial fraud in the Ghanaian mobile payment industry in the pre-pandemic period

This study seeks to investigate recent rampant financial frauds and their impact on the financial performance of the four mobile payment companies in Ghana. The study used secondary data obtained from the consolidated financial statements for the past 10 years (2010-2019) of the mobile payment companies’ operations around the world. The sample consists of the subsidiaries of the four companies whose consolidated financial information is available for public use. Methodologically, factor analysis, pair sample t-test, and principal component analysis were exploited in the analyses to estimate and predict the relationship between fraud and its impact on financial performance indicators. The combined results offer theoretical contributions in the area of the adoption of multiple fraud theories within the framework of the neoclassical growth model. The application of the outcome to practice is the use of the result for predictability and financial sustainability of the mobile companies over future periods. Keywords: Consolidated financial statements, financial fraud, global, mobile payment, return on equity

A Study on Customer Satisfaction towards Digital Payments with Special Reference to Chennai City

India has traditionally been an economy obsessed by cash. With exceptional population demographics and diffident literacy levels, it is a difficult market to digitalize. However, as a consequence of demonetisation, India has been witnessing a new wave of financial technology, with the introduction of innovative products and a wider customer base. Increased penetration has also compelled both the regulators and government to renew their focus on this migration to a cashless society. The new-age client anticipates transactions to be fast, continuous and custom-made. The effortlessness and suitability offered by e-commerce has transformed consumer behaviour, and this has stretched quickly to the payments market as well. Therefore, the sector has experienced drastic changes in the past few years. Payment companies have been progressively capitalising the power of big data, analytics and the cloud to create customer-centric models. This has created a new marketplace, ushering in a new era in the payments market. A number of innovations have occurred in the past five years leveraging mobile devices and connectivity to make payments simpler and more valuable.

СУЧАСНІ СВІТОВІ ТРЕНДИ ЦИФРОВІЗАЦІЇ ІНДУСТРІЇ ФІНАНСОВИХ ПОСЛУГ У СФЕРІ СПОЖИВАННЯ

The article examines the digitalization trends of the financial services market in the field of personal consumption. Attention is paid to the spread of various financial services in the field of personal finance management and e-commerce. Examples of foreign financial institutions focused on servicing trade and investment personal financial transactions are given. The specificity of digital technologies makes financial services remote, but their availability is increasing. It is shown that users prefer those banks that provide the opportunity to remotely manage personal accounts and monitor their own financial situation using online platforms and mobile applications. Therefore, the number of digital financial services offered in the field of personal financial transactions becomes a factor in the modern competitiveness of a financial institution. The development of consumer finance (consumer finance) covering operations from investing in real estate to paying for college education is analyzed. Wellplanned consumer finance helps users securely purchase products and services by paying for them in installments over a fixed period of time. The peculiarities of the BNPL industry – "buy now, pay later" – which modernized deferred and installment payments, were studied. BNPL solutions are available in online stores and are immanent for e-commerce. Therefore, the growth of e-commerce sales by 44.4% in 2021 compared to the same year in 2020 stimulated the spread of BNPL's financial services. This increases the competition of firms in this segment of the financial services market. In order to strengthen their competitive positions, the companies offer a number of new approaches to the implementation of BNPL products and solutions. First, they are direct providers of new financial services that are at the heart of BNPL's US solution development. Second, there are facilitators, large payment companies with well-established commercial relationships that seek to capitalize on the growing interest in direct supplier solutions. Third, retroactive suppliers offering different financing options for all purchases made with their credit card after the fact of payment.

Examining the Determinants of Continuance Intention to Use Mobile Payment Service

Innovation in finance and advances in payment sytems are very important to boost remittances and encourage the successful development of electronic businesses around the world. Thus, many leading companies use mobile payment services to improve the customer experience of their customers. This study aims to identify the factors that influence consumers to continue using mobile payment in Indonesia. Several influencing factors include Service Quality, Perceived Ease of Use, Security, Perceived Usefulness, and Trust. This research was conducted in Madiun City, one of the big cities in Indonesia, with a total of 176 respondents. The study results can help mobile payment companies understand factors that are relevant to increasing volume usage in the context of merchants. The findings of this research is Continuance Intention influenced by Trust. Trust is significantly influenced by the independent variables such as Service Quality, Perceived Ease of Use, Security, and Perceived Usefulness. However, perceived risk has no significant effect on continuance intention. Therefore, mobile Payment service providers should be able to implement action plans related to the quality of their services, user experience to customers, security of an application, and the functions and features implemented by a Mobile Payment. Hopefully those things will generate trust in customers to continue to use Mobile Payment services.

Effort To Win The Competition In Digital Business Payment Modeling

Competition in the digital payment business on an international and local scale will be increasingly intense. In the face of competitive conditions like this, digital payment companies are required to continuously develop their sources of competitive advantage through the establishment of digital business strategies and the development of digital business models that can ensure the creation of superior value for consumers and ultimately provide value to company owners. In the digital payment business, this effort requires companies not only to be able to do business but also how companies can develop knowledge and digital capabilities.

Effort To Win The Competition In Digital Business Payment Modeling

Competition in the digital payment business on an international and local scale will be increasingly intense. In the face of competitive conditions like this, digital payment companies are required to continuously develop their sources of competitive advantage through the establishment of digital business strategies and the development of digital business models that can ensure the creation of superior value for consumers and ultimately provide value to company owners. In the digital payment business, this effort requires companies not only to be able to do business but also how companies can develop knowledge and digital capabilities.

Credit Card Fraud Detection System

Since the growth in online shopping, an increasing number of people are paying online using modes of payment like credit cards to pay their bills, and like every other online interface, Credit cards are also subject to hacking. online businesses and financial companies need to detect these fraudulent activities to save their clients from getting charged for items they didn’t purchase. For this purpose, banks and payment companies can implement algorithms to detect fraudulent behavior. The Credit Card Fraud Detection System includes taking into consideration past credit card transactions with the data of the ones that were fraud. This system can be used to identify a fraudulent transaction beforehand. Our objective is to identify all of the fraudulent transactions while also minimizing the incorrect fraud classifications. In this technique we first examine and pre-process the Data set to address unbalanced data, then we train our model using a Logistic regression algorithm to detect fraud.