AbstractIntroductionCurrent pharmacy practice models vary. Unit‐based pharmacists are in charge of patients in specific locations, placing emphasis on timely order verification. In contrast, service‐based pharmacists are assigned to multidisciplinary teams who provide consultations without order verification duties. Hybrid‐based pharmacists provide clinical activities in addition to half‐day order verification. There are conflicting opinions regarding the ideal model in providing care. Currently, there are limited studies comparing these approaches in a specialized health care system.ObjectivesThe primary objective of this study is to compare staff satisfaction; nurses, physicians, pharmacist peers, patients, and self‐satisfaction, with respect to the three models.MethodsThis is a prospective study conducted in a tertiary care facility comparing different pharmacy practice models by assessing the satisfaction of different members of the health care team through satisfaction surveys. Assuming 15% difference, 116 observations were required for each arm. Secondary end points compared the number of medication errors reported, clinical interventions documented, order verification, adverse drug reactions reported, protocol/guideline reviews, and total parenteral nutrition orders entered as well as nonformulary reviews within each model. The study was approved by Research Advisory Council.ResultsA total of 377 surveys were collected. In the total general average of overall satisfaction, unit‐based model achieved a rate of 70.61%, service‐based 69.84%, and the hybrid model 59.9%. Both unit and service‐based models had a higher overall satisfaction when compared to hybrid model; unit‐based (70.61% vs 59.97%, P = .005), service‐based (69.84% vs 59.97%, P = .009). Nurses and patients favored unit‐based pharmacists with a satisfaction rate of 72% and 89%, respectively. The unit‐based pharmacists were the most satisfied, 76%, compared to their peers in other models.ConclusionBased on this study, the majority of the surveyed cohort, including nurses, patients, and self‐surveyed pharmacists, favored the unit‐based model.
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