Overall Satisfaction Of Users Research Articles

A Study on the Application of Service Design Thinking in Enhancing User Experience in Digital Villages - Based on KANO-AHP Modeling

Abstract Based on the KANO model, this paper identifies 27 basic demand items of digital rural services under service design thinking and constructs a rural digital service quality evaluation index system. At the same time, to determine the size of the impact of different demand items on the user’s satisfaction, the weights of all demand items are calculated using the improved AHP hierarchical analysis method. Finally, an empirical analysis is carried out to estimate the overall satisfaction of users based on the evaluation system, on the basis of which the service quality expectations and perceptions are compared respectively. The service quality is evaluated by using the theory of difference in expectations. A regression analysis is also carried out on the relationship between service quality and user satisfaction to explore the degree of influence of service design thinking on digital rural services. The results show that the overall satisfaction is between (3.8 and 4.2), and the mean difference in perceived expectation for each dimension is between −0.46 and −0.276. None of the p-values are significant. This study enriches the research theories and research methods in the field of service design thinking and digital village services and provides theoretical references and methods for subsequent analyses.

Introduction of emergency equipment for floods, fires and riots in Augmented Reality

Indonesia is one of the countries with a high risk of natural disasters in several regions. Emergencies can result in death or property destruction. While dealing with catastrophes, swift action and anticipation are required; yet, if the community is unfamiliar with emergency equipment, it will take longer to overcome emergencies. It turns out that many people still do not understand emergency equipment information correctly. The active engagement of the community in recognizing emergency equipment can be enhanced by the provision of information. The implementation of an application utilizing Augmented Reality technology and the Fisher Yates Shuffle algorithm aims to enhance public awareness and promote active engagement in identifying emergency equipment. Once the application has been developed and constructed, the evaluation process will involve the utilization of a pre-test, post-test, and the N-Gain Score methodology. The N-Gain Score is a valuable tool for gauging the extent of the community's comprehension in identifying emergency equipment. Additionally, a Questionnaire will be employed to evaluate the level of user satisfaction with the application. The findings of the study revealed that the level of knowledge acquired by users, as assessed, was 57%. This suggests that users demonstrate a relatively high level of proficiency in understanding emergency equipment when utilizing the application. Furthermore, the overall satisfaction of users with the program received a final score of 86%, showing a high degree of effectiveness.

A Study on Strategies to Enhance Satisfaction with Archival Services in Higher Education Institutions

The widespread use of Internet technology has placed new demands on university archival services. By analysing the satisfaction of archival services in universities, we understand users' needs and evaluation of archival services, and explore strategies to improve the satisfaction of archival services. Through the questionnaire survey and data analysis, it was found that the overall satisfaction of users with archival services is high, but there are still some factors that need to be adjusted and improved so as to enhance the satisfaction of archival users. Accordingly, we propose strategies to improve the scope of archiving in a timely manner, strictly control the quality of archiving, optimize the service platform, simplify the procedures for using archives, strengthen service awareness, enhance service enthusiasm and strengthen service quality.

Detecting Urban Resilience. Foreign Residents’ Perceptions and Experiences of Public Services in a Globalising City: A Case Study of Krakow

In tennis, the sweet spot on a racket marks the point at which a ball can be hit with the greatest power for the least effort. Public services in the globalising city of Krakow found themselves in precisely such a position before the large-scale forced migration inflows as a result of Russian aggression against Ukraine in February 2022. An analysis of the evaluations of public services by foreign residents in Krakow during the COVID-19 pandemic (2020–2021) reveals, on the one hand, the overall satisfaction of users yet, on the other, significant differences in expectations and experiences amongst categories of foreign residents coming from global core, semi-peripheral and peripheral regions. The findings shed light on the nature of urban resilience in globalising cities like Krakow, which is encountering migration transitions, as well as the uneven nature of globalisation between services that have been internationalised and those which have not. The results expose considerable gaps in the process of the multi-faceted adaptation of city public services to meet the expectations of their dynamically changing population. The findings are particularly significant in the context of intensive forced migration inflows from Ukraine, critically reflecting on the resilience of public services on the eve of major shifts in population flows into the city.

Decentralized Energy Management for Wireless Power Transfer Assisted Platoon Autonomous Driving: A Leader-to-Follower Approach

By platooning, a string of autonomous electric vehicles (AEVs) is instructed to accept simultaneous driving control to facilitate the autonomous driving with improved traffic safety and efficiency. However, an AEV with limited battery capacity cannot stably travel with the platoon if its energy is exhausted, which leads to unexpected platoon splitting and further influences the platoon stability. To overcome the bottleneck of platoon lifetime, we integrate wireless power transfer (WPT) into platooning and propose WPT assisted platoon autonomous driving based on a leader-to-follower approach. Specifically, an energy-rich AEV plays as a leader in the platoon to provide reliable and trusted energy replenishment for energy-deficient platoon members who play as followers. We introduce the implementation of the leader-to-follower WPT and study its decentralized energy management. A user-oriented energy allocation problem is formulated, and a Nash mechanism is proposed to solve the problem through a game-based interaction among the noncooperative users. Numerical results demonstrate that the proposed mechanism can obtain the optimal solution in a privacy-friendly way and has great advantages in improving the overall satisfaction of users.

울릉도ㆍ독도 국가지질공원의 자원 만족도 평가를 반영한 개발계획 방향에 대한 연구

This study was the first in Korea to be certified as a national geological park, and through May 2025, due to the completion of the airport in Sadong Port, Ulleungdo, it is expected that the number of tourists will increase rapidly. The main purpose was to propose a desirable development direction for the park. The summary of the study is as follows. The summary of the study is as follows. Among the 12 satisfaction indicators, transportation convenience, convenience facilities and road conditions were low. Next, as a result of conducting multiple regression to find out the factors affecting the overall satisfaction of users using Ulleungdo and Dokdo, the development of Ulleungdo and Dokdo centered on significant indicators such as accommodation, tourism resource experience, and transportation convenience.A direction of development plan was proposed. The accommodation was selected around the coast of Hyeonpo1ri and the mountainous area of Taeha1ri. In the tourism and experience, the hiking trail connecting Hyeonpori and Taehari, the Cheonpori and Ulleungeup was presented as a mountain sports space. Also presented are National Geopark's attractions belt, geological trekking belt, Ulleung old road, coastal landscape belt. Lastly, the road suggested road extension and road maintenance around Jukan Shingle Beach, Guam Tunnel, Namyang~ Namtong Tunnel, Tongumi Terminal Expansion, and road extension in he village around Tongumi Meter. As such, this study is judged to have high utilization value as a basic data for devising a development plan based on factors affecting visitor satisfaction, rather than an existing supplier-oriented development plan. In addition, in the future, it is considered that it is necessary to prepare a specific development plan that reflects the opinions of not only the users but also the residents who actually live.

Priority-Based Residential Energy Management With Collaborative Edge and Cloud Computing

Residential energy management (REM) is an important way to encourage users to reduce or shift energy demand with dynamic pricing. It could significantly affect the supply–demand relationship between electricity service providers (ESPs) and users, reduce energy cost and consumption, and contribute to sustainable development. To improve latency and processing performance, a three-tier edge-cloud collaborative REM (ECCREM) architecture is presented. In consideration of matching the architecture, a two-stage energy management mechanism is proposed with system reliability and resource utilization requirements taken into account. At the first stage, the interaction between real-time pricing and energy demand is modeled by a Stackelberg and Lyapunov-based pricing and energy demand joint optimization (SLPEDO) algorithm. At the second stage, two procedures, i.e., energy scheduling between a cloud tier and an access tier, and energy scheduling between an access tier and an infrastructure tier, are implemented. A priority-based demand ratio sequentially scheduling strategy is proposed to address energy scheduling in these two procedures, respectively. Simulation results show that compared with the existing demand ratio-based scheduling and equally scheduling strategies, the proposed strategy can improve overall satisfaction of users by up to 20%. In addition, energy cost can be reduced and demand fluctuation relieved.

Overall user satisfaction with family planning services and associated quality care factors: a cross-sectional analysis

BackgroundStudies of user satisfaction with family planning services (FPSs) have been conducted in different countries, and have been employed to identify ways of improving health, reducing costs and implementing reforms. The present work is the first-ever study undertaken in Mexico on the subject. Our objective was to identify how overall user satisfaction with FPSs in Mexico was related to: healthcare logistics, the functional value of services and the quality of interpersonal relations.Methods: Users of 18 public clinics were surveyed in 2015. Data collected referred to their past and present use of FPSs, as well as to their perceptions of the services provided. We built a logistic regression model with potentially influential variables in order to assess their association with overall satisfaction.ResultsAccording to the self-reports of the 722 users interviewed, the following factors were decisive in their overall satisfaction with services: receiving sufficient information during visits (OR = 3.38; 95% CI:1.88–6.06), feeling that their opinions were taken into consideration by clinic staff (OR = 2.58; 95% CI:1.14–5.85), feeling that the motives for their visits were addressed (OR = 2.71; 95% CI:1.29–5.71), being assigned enough time for consultation (OR = 2.35; 95% CI:1.26–4.37), having the opportunity to ask questions and clarify doubts (OR = 2.31; 95% CI:1.21–4.43), experiencing no or few interruptions during their medical consultations (OR = 1.97;95% CI:1.10–3.51), and feeling satisfied with the contraceptive method provided (OR = 1.79; 95% CI:1.03–3.11).ConclusionsService providers must be kept well informed on the perspective of users concerning user expectations. Taking into account the cultural context and perceived needs of users while providing service would improve the quality of care and, hence, the overall satisfaction of users.

Farmer innovation driven by needs and understanding: building the capacities of farmer groups for improved cooking stove construction and continued adaptation

Enhancing food security is one of the main goals of subsistence farmers in Sub-Saharan Africa. This study investigates the implementation of improved loam-made cooking stoves and its contribution to coping and livelihood strategies. Controlled combustion, air as well as smoke flue, and heat insulation facilitate the more efficient fuel consumption of improved cooking stoves compared to traditional stoves—namely three stone fires. Although the majority of small-scale farmers in Sub-Saharan Africa rely on the free public good of firewood, the increasing time needed for collecting firewood implies high opportunity costs for productive members of the family. The primary outcomes for users of improved stoves are reduced fuel consumption, greater safety, saved time, and reduced smoke in the kitchen.The paper illustrates part of the output, outcome, and impact of a participatory action research approach for implementing improved cooking stoves. Special emphasis was put on enabling the villagers to construct their stoves without external support, hence having locally manufactured stoves made of mud, bricks, and dried grass. The impact pathway of improved cooking stoves followed the training-of-trainers concept, where members of the initially established farmer groups were trained to construct stoves on their own. Special focus was given to knowledge exchange and knowledge transfer in order to increase firewood efficiency and overall satisfaction of users of improved cook stoves. Encouraging the members to further adapt the stoves enabled them to scale-up the construction of improved cooked stoves into a business model and increase dissemination while creating income. Although many important benefits, like time and knowledge gain, were identified by the farmers after adoption of the new technology, we found adoption rates differed significantly between regions.

Using a Two-Dimensional Mean Value Matrix (TDMVM) to Improve Users’ Satisfaction with Government e-Recruitment Website

The purpose of this study is to examine the relationship between local government services and the overall satisfaction of users with the e-recruitment website (e-job website) in Taiwan. A two-dimensional mean value matrix (TDMVM) technique was used to explore the identification, classification, and application of website service quality. The results show that the asymmetrical relationship between local government services and the overall satisfaction of users with the e-job website can be confirmed in relation to 22 service attributes. 5 of the 22 service quality attributes were shown to be the top priorities for improvement. Therefore, managers should be aware that the service quality of e-job websites needs to be improved.

La anatomía de la satisfacción del paciente

To analyze how the overall satisfaction of users of the Andalusian Public Health Service varies according to their level of satisfaction with the different dimensions and specific aspects of the service. Data stem from the Primary Care Services User Survey conducted in 2005 as part of a larger research project regarding user satisfaction with the Andalusian Public Health Service. The methodology was to establish a compound variable for Global satisfaction from three initial satisfaction measurements found in the survey and to reduce 23 indicators for partial satisfaction to three satisfaction dimensions in order to analyze the existing relationship between them. The level of satisfaction with the dimension called the "organizational aspects of the service" best reflects the increase or decrease in the users' Global satisfaction level. Users' satisfaction with "medical services received" as well as the "state of the amenities" has less of an impact on the level of Global satisfaction. Once a high level of satisfaction with the medical services is attained, the organization is the dimension that most determines the level of Global satisfaction with Primary Care services because this dimension contains factors that reflect the highest levels of dissatisfaction.