Organizational Value Creation Research Articles

Qualitative Insights into Organizational Value Creation: Decoding Characteristics of Metaverse Platforms

AbstractThe significance of metaverse platforms is growing in both research and practical applications. To utilize the chances and opportunities metaverse platforms offer, research and practice must understand how these platforms create value, which has not been adequately explored. Our research explores the characteristics of metaverse platforms that facilitate value creation for organizations in both B2B and B2C sectors. Employing a qualitative inductive approach, we conducted 15 interviews with decision-makers from international corporations active in the metaverse. We identified 26 metaverse platform characteristics, which we categorized into six dimensions based on the DeLone and McLean Information Systems success model. Subsequently, we provide examples to illustrate the application of these identified characteristics within metaverse platforms. This study contributes to the academic discourse by uncovering the characteristics that shape the competitive landscape of emerging metaverse platforms. Leveraging these characteristics may offer metaverse providers a competitive edge in attracting complementary organizations to their platforms.

The past, present, and future of crowdsourcing and innovation: A bibliometric analysis and future research agenda

This research article addresses the current status and emerging trends in the literature at the intersection of crowdsourcing and innovation. While separate reviews exist for crowdsourcing and innovation individually, a comprehensive literature review specific to their intersection is lacking. Therefore, this study conducts a bibliometric meta-analysis of the extensive body of literature in the field of innovation and crowdsourcing, aiming to fill this research gap. The analysis encompasses all articles in Elsevier's Scopus database that incorporate relevant terms in their titles, abstracts, or keywords, resulting in a sample of 180 articles. VosViewer and Bibliometrix package in R are employed for the analysis. The analysis reveals three key research clusters, including the role of crowdsourcing in fostering organizational innovation, crowdsourcing-based social capital formation and its impact on organizational value creation, and the role of crowdsourcing platforms in facilitating engagement between the crowd and the organization. Adopting a holistic perspective, this research contributes new insights into the interconnections between crowdsourcing and innovation research fields. Additionally, the analysis provides clarity on research content, evolutionary context, and reveals emerging research trends in this domain.

How Green Banks can create multiple types of value in the transition to net zero emissions

AbstractCurrent levels of investment are insufficient to meet the goals of the Paris Agreement, and private sector funding shortfalls are acute. Despite this, little research has been undertaken into Green Banks, a new form of institution which mixes public and private institutional logics to mobilise additional private investment in the net zero transition. This paper examines how hybridity manifests in Green Banks and the ways these institutions create value through their investments. We adopt a mixed method, case study approach, combining primary document study with interviews, to elicit information on different forms of hybrid governance and value creation in four Green Banks (located in Australia, New Zealand, and the United States). We find some commonalities in how hybridity manifests between cases (e.g. combining public knowledge sharing logics with private investment logics), but also significant differences (e.g. in investment focus), as policymakers adapt organisational governance to suit jurisdictional circumstances. Green Banks are perceived to create value beyond their core financial roles, including knowledge spillovers, social equity benefits, and enhanced energy security. Current evaluation approaches focus on financial metrics and often exclude these broader areas of value creation. Development of additional value capture metrics could make Green Bank contributions more visible.Points for practitioners Green Banks are hybrid organisations that seek to accelerate investments in low carbon infrastructure. Green Banks aim to mobilise additional private finance to investments which would otherwise not occur, due to economic, social, or political barriers. Green Banks demonstrate different forms of organisational hybridity and value creation at national, state, and local levels. At present, the value created by Green Banks, particularly investments in disadvantaged communities, is not fully captured through investment evaluation processes. The net zero transition is an opportunity to develop new forms of investment governance and evaluation which moves beyond capturing financial value to capture the value of investments more effectively.

Business models for communication departments: a comprehensive approach to analyzing, explaining and innovating communication management in organizations

PurposeThe question of whether and how communication departments contribute to organizational value creation has rarely been addressed in research. Such evidence is crucial, however, as communications compete internally with other functions (e.g. marketing and human resources (HR)) for budgets and staff. This article fills the gap by applying the business model concept, an established approach from management theory and practice, to communication units.Design/methodology/approachBased on an interdisciplinary literature review, the authors propose the Communication Business Model (CBM) as a new management approach for communications. To this end, pertinent definitions, frameworks and typologies of business models are analyzed and combined with insights from corporate communications literature.FindingsThe CBM outlines the generic architecture of business models for communication departments. Such models describe the basic principles of how such a unit operates, what services and products it provides, how it creates value for an organization and what revenues and resources are allocated.Research limitations/implicationsThe approach stimulates the debate on communication units as objects of observation when researching communication management practices. Further research with appropriate empirical methods is needed to identify and study different types of business models for communications.Practical implicationsThe CBM can be used as a management tool to analyze, explain and innovate communication management in organizations. It is a fertile approach for communication practitioners to make the work of their department visible and to position themselves internally and externally.Originality/valueTransferring a well-known concept from general management to communication management enriches the value creation debate in theory and practice. It allows communication leaders to align their work with organizational goals and make it accessible to top management and other decision-makers in the organization. It also opens up new avenues for research and education.

The role of green strategic alliances and their impact on green organizational identity and sustainability

PurposeThis study aims to investigate the role of green strategic alliances (GSAs) in fostering a green shared vision (GSVis) and green shared value (GSV) and their impact on green organizational identity (GOI) and sustainability.Design/methodology/approachThe authors employed structural equation modeling to analyze data collected through a 60-item questionnaire administered in Portugal and China, allowing the authors to test their theoretical model.FindingsThe findings of the authors' study indicate that green strategic alliances have a positive influence on the development of a GSVis and GSV in both countries. This, in turn, contributes to improved sustainability and the establishment of a GOI. Furthermore, the authors' results demonstrate that these alliances enhance GSV, resulting in enhanced sustainability performance and a stronger green identity, with a notable increase in awareness of environmental and social practices.Originality/valueThis article is innovative as it applies organizational learning and value creation theories to gain a deeper understanding of how alliances can shape the green identity of companies and contribute to their overall sustainability.

The Strategic Imperative of Treasury and Financial Risk Management in a Volatile Economic Landscape

Purpose: This study investigates the strategic imperative of treasury and financial risk management in volatile economic landscapes. It focuses on the importance of robust risk management practices in navigating market uncertainties, technological disruptions, and regulatory changes to enhance organizational stability and value creation. Research Design and Methodology: Employing a quantitative descriptive approach, this research analyzes existing literature and empirical data on treasury and financial risk management practices. It involves thematic analysis and synthesis of key themes and trends, with data collected from academic journals, books, and reputable databases. Findings and Discussion: The study reveals that effective risk management practices are crucial for mitigating market, credit, liquidity, and operational risks in volatile economic environments. Advanced technologies like AI and blockchain, alongside regulatory compliance, play pivotal roles in enhancing risk assessment and management capabilities. Also, fostering a risk-aware culture and promoting employee risk management literacy is essential for organizational resilience and agility. Implications: The findings underscore organizations' need to integrate advanced risk management strategies and technologies into their treasury functions. Policymakers and practitioners should enhance regulatory frameworks and foster innovation to ensure robust risk management. Future research should explore the interplay between organizational culture, governance structures, and regulatory environments in shaping effective risk management outcomes.

Data dreams and the distrust of discretion

How is the dream of artificial intelligence and the potentiality of data shaped among managers in the public administration? What roles are assigned to the frontline employee in data-driven welfare? Based on observations of municipal managers and consultants, the article examines a project group’s attempt to introduce artificial intelligence in municipal employment efforts. The distrust in the frontline employee mimics research traditions in studies of management and professions. In alignment with these research traditions, the data dream problematizes how human experience distorts political goals, impairs organizational value creation, is driven by individual coping strategies or professional interest and therefore does not provide appropriate welfare service.

(Re)conceptualizing technological breakthrough innovation: A systematic review of the literature and proposed framework

The importance of breakthrough innovation as a source of organizational value creation has attracted considerable interest among scholars and practitioners alike. Despite the prevalent use of the term breakthrough, we still lack an understanding of its core definition, structure, and integrative connection with other forms of technological innovation. Breakthrough is often defined and synonymously used with radical, disruptive, or discontinuous innovation. This creates misconceptions in comprehending how various innovations should be conceptualized. Using 86 research articles published between 1990 and 2022, we conducted a systematic literature review and bibliometric analysis to uncover patterns and themes that evolved while defining breakthrough innovation. We also proposed a Configuration-Application-Performance (CAP) framework that evaluates types of innovations and their thematic linkages. This framework allows us to resolve some myths about how breakthrough innovation has been conceptualized and operationalized. It also helps practitioners and future researchers understand breakthroughs from an innovation performance perspective. Our nuanced review enables us to open new areas for future research opportunities.

CORPORATE GOVERNANCE AND ETHICAL LEADERSHIP IN NIGERIA: A REVIEW OF THE ROLE AND IMPACT OF CHARTERED SECRETARIES IN FOSTERING CORPORATE GOVERNANCE AND ETHICAL LEADERSHIP IN NIGERIAN CORPORATIONS

This study delves into the crucial role of Chartered Secretaries in reinforcing corporate governance and instilling ethical leadership within corporations in Nigeria, a region marked by its unique legal and business landscapes. Through an exhaustive analysis, the study unveils the multifaceted responsibilities of Chartered Secretaries in upholding adherence to prevailing legal frameworks and ethical standards, thereby contributing to enhanced organizational efficacy and integrity. Exploration of the intricate legal and business environment in Nigeria reveals the substantial challenges and opportunities encountered by Chartered Secretaries, highlighting their instrumental influence in shaping and refining governance structures and ethical practices within corporations. The results of this study substantiate the hypothesis that Chartered Secretaries have a significantly positive impact on navigating the complexities of the Nigerian corporate landscape, fostering ethical leadership, and enhancing governance practices, which are pivotal for stakeholders’ organizational sustainability and value creation. The study concludes with recommendations emphasizing the continuous need for Chartered Secretaries to adapt and evolve their roles to meet the dynamic demands of corporate governance and ethical leadership in the ever-evolving business and legal environment of Nigeria, thereby ensuring long-term organizational success and integrity.

RESEARCH ON THE IMPACT OF BIG DATA APPLICATION ABILITY ON ENTERPRISE INNOVATION PERFORMANCE

Big data application capability has the cooperation between the upstream, midstream and downstream enterprises of the service supply chain. Big data application capability is regarded as one of the main sources of important organizational capabilities and value creation. It is an important tool to identify the right market positioning, optimize resource allocation, promote the integration of service supply chain, and promote enterprise innovation. It affects the enterprise innovation performance from two ways: the internal and external service supply chain of the organization. This study, based on thetheory of resource basis and IT ability theory, attempts to analyze the mechanism of big data application ability of enterprise innovation performance, reveals the intermediary effect of service supply chain integration, added in the model of strategic flexible adjustment, from the dynamic perspective of the ability of big data applications to influence efficiency of enterprise innovation.

Degrowth-oriented organisational value creation: A systematic literature review of case studies

The profound socio-economic transformations implied by degrowth concern the way organisations create value. However, there are conceptual gaps regarding the forms and meanings of organisational value creation that are aligned with degrowth. Against this background, an integrative and systematic literature review of case studies of degrowth-oriented, respectively post-growth-oriented, organisations has been conducted. The identified literature has been analysed using the new concept of ‘organisational value creation patterns’. Based on this concept, value is created for (and with) stakeholders when problems are solved through organisational activities. The result is a compilation of thirty-nine degrowth-oriented patterns of organisational value creation, structured into seven thematic groups. From these, seven theoretical propositions on what it means to engage in degrowth-oriented organisational value creation were derived. Finally, it is discussed how these findings can inspire organisational transformation and future theory development.

Driving Industrial Digital Transformation

ABSTRACT The fourth industrial revolution has increased focus on industrial digital transformation (IDT) for its industrial value creation potential. However, practical implementation continues to require improved support from tools and frameworks. This research develops an empirically based conceptual framework for IDT. The study utilizes semi-structured interviews with technology experts, building on and extending the dynamic capabilities theory as its theoretical foundation to identify how IDT uses technologies to create organizational value via smartness capability. The results identify four groups of technological features that support enterprise smartness (1. intelligence, 2. simulation, visualization, and remote interaction, 3. data and information management, and 4. stimuli responsiveness) and the organizational features that characterize IDT, including digitization, integration, persistent customer engagement, production ecosystems, data capability, information transparency, and smartness. The framework identifies that transformation results in organizational value creation. The study’s implication for professionals is to re-focus IDT strategy on developing value-creating capability in the enterprise.

The relationship between electronic human resource management and employee job satisfaction in organizational value-creation in Africa: the case of Zimbabwe

PurposeThe purpose of this paper is to examine the mediating effect of employee job satisfaction on the relationship between electronic human resource management (e-HRM) use and e-HRM macro-level consequences.Design/methodology/approachData were collected through a survey involving 32 organizations, using e-HRM applications. A purposive sampling technique was employed. A structural equation modeling technique with the use of the process macro approach was used to analyze collected data.FindingsE-HRM use has a positive and significant effect on e-HRM macro-level consequences and constituent elements of e-HRM operational, relational and transactional consequences. Employee job satisfaction partially mediates the relationship between e-HRM use and e-HRM macro-level consequences.Practical implicationsThe use of e-HRM, complemented by human resource best practices, enhances employee job satisfaction. At an indirect level, job satisfaction partially mediates the effect of e-HRM use on e-HRM macro-level consequences. Organizations should invest in job satisfaction-enhancing practices to ensure attainment of intended organization-wide consequences on a more consistent basis.Originality/valueThe study broadens the scope through which the association between e-HRM use, e-HRM macro-level consequences and employee job satisfaction are viewed. The study illustrates the limitations of the deterministic view of e-HRM use, while supporting the assumptions of the moderate determinism approach, which pin the success of e-HRM systems on the performance and satisfaction of e-HRM actors. The level of employee job satisfaction mediates the relationship between e-HRM use and e-HRM macro-level consequences. The study, to the authors' knowledge, is the first in establishing such an effect.

Business Value Creation Through Project Management Based on Big Data Approach

In the era of big data, the high level of businesses’ digitalization, and new technology development in various fields, awash companies in a flood of massive amounts of data. Dealing with that fact is non more an option. Companies have to reexamine the way they do business in order to gain benefits from big data. Consequently, they have to review their approach of managing projects in order to create the added value. For the purpose of assessing this issue, we have adopted a research approach built on two phases. In the first, we have performed a systematic literature review to spot the gaps in the current research. The results have revealed that so far, no scientific work has discussed how companies can create business value through project management in a big data context. These results have also shown significant contributions of the research community on how big data contributes to value creation in organizations. In the second, we have suggested an approach to fills the identified gap by proposing a framework that support project management process in big data environment.

From Project-Based Health Literacy Data and Measurement to an Integrated System of Analytics and Insights: Enhancing Data-Driven Value Creation in Health-Literate Organizations.

Health literacy measurement is important to improve equity, health and well-being as part of health system transformation. However, health literacy data of good quality are often lacking or difficult to access for decision-makers. To better inform policy, research and practice, this paper discusses how to move from project-based health literacy data and measurement to an integrated system of analytics and insights enhancing data-driven value creation in health-literate organizations. There is a need for the development of health literacy data pipelines, data dashboards, and data governance mechanisms which are timely and trustworthy. Investing in health literacy data analytics and data governance can pave the way for the integration of health literacy as an acknowledged global health indicator in large-scale surveys, ventures, and daily business. Leadership and management buy-in are needed to steer the process. Lessons learned from decades of measurement research combined with strategic implementation of systematic use of health literacy monitoring may accelerate the progress.

High-performance work systems in public service units: examining the social capital and ambidexterity as mediating process

PurposeThis study clarifies how intra-organizational social capital (IOSC) and unit-organizational ambidexterity (UOA), using resource-based view and dynamic capability theory, together support organizational value creation. While there is research in strategic human resource management (SHRM) exploring the role of resources and its uses, there remains limited understanding of how resources are linked and their effective utilization in the service sector. This study aims to examine the mediating process linking employee-experienced service-oriented high-performance work systems (SHPWS) experienced by employees and service performance by integrating IOSC and UOA.Design/methodology/approachThis study uses time lagged data from managers and employees of different branches of Chinese state-owned banks. To test the proposed hypotheses, path analysis was applied.FindingsThe path analysis results reveal that employee-experienced SHPWS is an important antecedent of service performance. Moreover, IOSC (as resources) and UOA (uses) strongly mediate the theorized relationship.Originality/valueThis study attempts to refine theory and practice with clearer, more insightful and coherent means to better understand and help unpack the ‘black box’ between SHPWS-performance relationships through a new linkage model.

Redefining business strategy in a post-pandemic world: Interviews with two CEOs

ABSTRACT This paper is based on the findings from research interviews with two of Canada’s top CEOs, Tim Gitzel of Cameco Corporation and Scott Banda of Federated Co-operatives. The CEOs offer seven managerial considerations for post-pandemic organizational change and value creation. Specifically, the CEOs believe that honesty first, a focus on essentials, the human condition in decision making, the need for bold leadership, the necessity to embrace failures, managing the organizational culture, and fractal strategy are keys to success as we move forward after COVID-19. The last two years have been extraordinarily challenging for most businesses. This paper offers insight into how to manage through the transition and prepare for new realities in order to remain competitive in the post-pandemic business landscape.

Value Creation in Equivocal CSR Environments: A Configuration Approach

Firms are increasingly expected by their stakeholders to tackle the “wicked problems” of society. These new pressures have created a highly equivocal corporate social responsibility (CSR) environment whereby firms face competing stakeholder perspectives regarding their expected level of financial and social value creation. To reduce CSR environmental equivocality and determine a CSR strategy, organizations need to effectively and efficiently identify, evaluate, and exploit CSR initiatives to create mutually beneficial outcomes (i.e., financial and social value). In this paper, we explain how organizations can optimize their financial and social value creation and promote the construction of intersubjective agreement, which can resolve CSR environmental equivocality. A framework is proposed that explains how the proper alignment of an organization’s level of CSR environmental equivocality, which is comprised of varying amounts of “unknowingness”, entrepreneurial strategy, which encourages and facilitates experimentation, and stakeholder engagement process, which encourages and facilitates information gathering, supports the construction of intersubjective agreement. We offer a typology of organizational value creation in equivocal CSR environments with four “ideal types” of organizations—Container, Explorer, Embracer and Manager—and posit how organizations might move from one ideal type to another.

How to boost green innovation and performance through collaboration in the supply chain: Insights into a more sustainable economy

This study analyzes how supply chain leadership (SCL), supply chain followership (SCF) and green supply chain integration (GSCI) can contribute to green new product development (GNPD) and performance (PRF) through the effects of green innovation (GRI), considering the moderator role of customer pressure (CPR). In doing so, it provides new insights that can aid in understanding the importance of collaborative behavior in the supply chain that promotes sustainable benefits for companies and their stakeholders, stimulating green innovation as a key to making business more circular. ology: Using a structured questionnaire, this study gathers data from a cross-sectional sample of 425 supply chain partners of Portugal's biggest energy supplier. Structural equation modelling is used to test the proposed hypotheses, and the impact of customer pressure on the suggested relationships is assessed through a multi-group analysis. The findings suggest that SCL, SCF and GSCI positively impact GRI. Additionally, this study reveals that GNPD has a positive impact on PRF. Supply chain customer pressure appears to moderate some of the proposed relationships. This article provides some empirical evidence of the influence of SCL, SCF and GSCI on organizational value creation, contributing to a better understanding of the impacts of green innovation approaches on business sustainability . The overall results may support the importance of collaborative behavior in the supply chain for creating value for business, responding at the same time to the environmental sustainability challenges that humanity is facing, considering the role of customer pressure in moderating these relationships. Results show that, by being greener, a company may be more competitive, thus highlighting the importance of the collaboration between responsible and committed leaders and proactive followers for creating a better future for all. The research considered the suppliers of only one company. The relationships between variables need to be explored in other practical case studies and longitudinal research to improve the potential for extrapolating generalizations and establishing clear causalities.

The Project Management Approach. A Critical Success Factor in Digital Transformation Initiatives

Abstract Research purpose. The main objective of this work is to highlight the adoption of project management practices in companies’ digital transformation initiatives as a critical success factor. Thus, on the one hand, we will seek to systematize the importance of project management practices in the digital transformation of economic organizations and, on the other hand, analyze them based on a digital transformation project of one of the largest publishing groups in Portugal. Having previously studied the process of digital transformation of the warehouse through the adoption of a Warehouse Management System, it is now important to analyze to what extent the transformation process was successful and to what extent the management as a project contributed to the achievement of the intended objectives and generated economic value. Design / Methodology / Approach. The first part of the study was carried out through surveys to managers for a general characterization; the second part through the adoption of the focus group technique for analysis and study in greater depth of a case study. In the first phase, the focus group adopts semi-structured interviews with the different managers of the group’s different companies and respective departments. In the second phase, a joint reflection on the organizational and economic value creation was developed based on the different existing perspectives of the digital transformation project. This reflection allowed a more objective analysis of the results obtained, the adequacy of management options, and the deviations. Findings. Technologies analysis investment is a management principle, and the project management approach facilitates this practice. It is essential to carry out a careful project management approach and analyze the economic and financial viability of the investment. The disruptive changes associated with digital transformation make it difficult, and it is not easy to achieve the strategic objectives associated with these investments. So, the adoption of a project management approach seems to be critical for the success of the implementation of digital transformation initiatives. The current study highlights three critical aspects in the global assessment of IST investment: the importance of analyzing the objectives achieved; the importance of economic and financial analysis in determining the return on investment; and the relevance of the analysis being carried out by the stakeholders involved as a way of perceiving, individually and collectively, the diversity of the benefits achieved. Originality / Value / Practical implications. The digital transformation of companies is a current reality and justifies a project approach to guarantee success in economic and organizational initiatives. However, it is important to analyze how management adopts the associated practices and whether it is aware of the importance of evaluating the intended results.