Organizational Crisis Management Research Articles

“READINESS”: A keystone concept beyond organizational crisis preparedness and resilience

AbstractDriven by the academia‐industry co‐identified need to discover new keystones for optimizing organizational crisis communication and management decision‐making, this concept paper proposes a new “READINESS” model. Grounded in the organizational preparedness and resilience literature and drawing predominantly from crisis communication and strategic conflict management elements, READINESS is examined as a multidimensional construct with multilevel efficacy, mental adaptability, and emotional leadership‐focused mindset, with a dynamic process‐driven agility at its core. Another tenet is that READINESS is not just for crises but also essential to manage threats, risks, conflicts, and crises across the board, constantly shaped by complex informational environments and polarizing sociopolitical issues. We begin by articulating READINESS and then illustrate its application in sticky crisis situations, followed by directions for future research, practice, and training innovation and optimization.

Crisis Management in Professional Basketball Organizations

Background: The importance of the crisis concept in sports and the hardly reversible nature of the crises prove the importance of the topic. Aim: To examine the crisis management skills of professional basketball team managers. The crisis management skills of the team managers were also analyzed based on several demographic variables. Methods: The sample group for the study consists of 56 team managers who worked in Turkish basketball leagues in the 2021–2022 season. "Crisis Management Scale" developed by Sayın (2008) was used as the data collection tool. Results: As a result of normality analyses (Kolmogorov, Smirnov), to analyze the data, in addition to the arithmetic mean (x̅) and frequency (f), in independent paired comparisons, the Independent Sample t-Test, and the Mann-Whitney U-test, having non-parametric equivalents, were employed, and in the analyses of group means greater than two, one-way variance analysis (ANOVA) was used. Conclusion: It was found that there were significant differences in crisis management in terms of sex and professional experience, but no significant difference was found in terms of other variables. Keywords: Basketball team managers, the crisis in basketball, the crisis in sports, sports organizations

Third sector crisis management and resilience: Reflections and directions

AbstractThis paper examines the challenges posed to third sector organizations by major external crises that from time to time beset national and global communities. In so doing, it unpacks the multiple characteristics and complexities of concepts and related issues involved in organizational crisis management and resilience. This reveals the importance of shared sensemaking, issue identification, response types and implementation, organizational coping and adaptation, exploiting strategic opportunities, and conditioners of organizational resilience. Related insights are drawn from selected empirical studies involving non‐profit organizational crisis responses to a range of major crisis events. Accountability and management control implications are induced, and a relevant ongoing agenda for accounting research is presented.

The effect of organizational agility on crisis management process and organizational resilience: Health sector example

This study aims to use a structural equation model to reveal the effect of organizational agility on crisis management and organizational resilience in health organizations. The study was conducted with a sample of 1208 healthcare professionals working in different positions in public health institutions in Istanbul, located in the Marmara region of Türkiye, using the correlational research design, which is one of the quantitative research methods. Structural Equation Model (SEM) estimation results revealed that organizational agility had a positive, significant effect on crisis management (β = 0.592, p < 0.01) and organizational resilience (β = 0.643, p < 0.01). Considering the coefficient values of organizational agility for the study sample, organizational agility has a greater effect on organizational resilience than on crisis management. A positive, significant relationship was found at 55% (r = 0.550, p = 0.000) between organizational agility and crisis management, at 56.6% (r = 0.566, p = 0.000) between organizational agility and organizational resilience, and at 67.1% (r = 0.671, p = 0.000) between crisis management and organizational resilience. The results of Sensitivity Analysis in Structural Equation Modeling showed that there was a high sensitivity between organizational agility and crisis management and a stronger correlation between organizational agility and resilience. The study concludes with recommendations that are expected to contribute to the literature and improve organizational agility, organizational resilience, and the crisis management process in health organizations.

Leadership, Knowledge Management and Employee Commitment: Mediating Role of Crisis Management

Purpose: Using crisis management as a mediator between leadership skills, knowledge management, and employee commitment, the study examines the role of crisis management in UAE public sector organizations. In order to motivate employees and keep them committed, supportive leadership skills and knowledge are required. However, crisis management if managed through proper knowledge and skilled leadership develops employee commitment which is highly needed in the times of crisis.&#x0D; &#x0D; Theoretical framework: Managing knowledge and leadership skills during crisis situations can only be achieved if employees are able to effectively manage them.&#x0D; &#x0D; Design/methodology/approach: Using SMART PLS3, a structural equation modeling approach has been used to analyze the collected data in order to meet the objectives of the study.&#x0D; &#x0D; Findings: Likewise, crisis management significantly moderates the relationship between leadership, knowledge management, and employee commitment. Leadership, knowledge management, and employee commitment are strongly related.&#x0D; &#x0D; Research, Practical &amp; Social implications: Despite genuine efforts, this study constraint persists. First, the study's sole focus is on employee commitment during times of crisis, and knowledge management is a crucial component of this. Also examined were aspects of knowledge management that affect employee commitment in detail.&#x0D; &#x0D; Originality/value: In this study, crisis management as a mediator was added to the theory and the matrix based on the knowledge-based view of crisis response leadership.

Designing a Qualitative Model for Critical Conditions of Covid-19 in Helal Houses in the Red Crescent Society

INTRODUCTION: Lack of a comprehensive classification of crisis and emergency management in Helal houses has caused many losses in the Red Crescent Society of Iran. Therefore, the root of these problems can be identified and investigated with a thorough investigation. METHODS: This applied research was conducted using a hybrid design. In this research, field and library methods were used. The data were collected by using questionnaire and conducting in-depth interviews with managers, specialists, and experts of the country's crisis management organization and professionals until theoretical saturation. In the first stage, 24 interviews were conducted and we reached theoretical saturation in the 20th interview. In the second stage, relying on inferential statistics methods, 422 questionnaires were distributed. The statistical population of the research is the Red Crescent Society of Iran and its time domain is the second half of 2022. FINDINGS: After performing the three stages of open, central, and selective coding, the final research model was obtained in which, 6 general categories, 15 subcategories, and 49 main concepts are mentioned. CONCLUSION: The results demonstrated that the categories of human resources, organizational communication, and government policies are among the effective factors on crisis management in Helal houses in the Iranian Red Crescent Society in the critical condition of Covid-19 and the consequences of these categories have a significant impact. There are other problems and crises in the formation.

The role of management by exception in crisis management: An exploratory study of the opinions of a sample of employees in the Administrative Technical College and the Administrative Technical Institute in Duhok

The entry management by exception came as an organizational variable that deserves study and research to achieve the necessary support. Where the intellectual orientations of the entrance to management exception is an essential way to advance the organization to possess unique and tremendous human skills in providing new ideas and enormous energies in order to serve the organization in the face of crises and therefore can through the employment of orientations or dimensions of management exception. Which is:(determine the authority, Delegation of authority, time management, evaluation and valuation of performance) towards making technical education organizations strong in front of the various effects of crises, including (health, scientific, administrative, legal and economic). So this research came to shed light on the problem of the role of management by exception in crisis management in technical education organizations.&#x0D; In addressing the research problem, the two researchers relied on presenting a theoretical framework on management by exception and crisis management and using a set of indicators such as the mean, percentages, and standard deviation. In describing the research variables according to the answers of the sample, which numbered (30) individuals. Statistical methods such as correlation coefficient, straight regression, and Cronbach's test in order to determine the nature of the relationship and test it between the dimensions of management by exception and crisis management in addressing the field side. In order to develop a scientific approach that enables the organizations under study to adopt the theories and applications of the above. Finally, the research yielded a number of important conclusions (that the delegation of authority and time management affect a more positive degree in crisis management). Which was based on to provide a set of recommendations that the researchers see appropriate for the advancement of technical education organizations in crises.

Human Resource Management Strategies and Organizational Crisis Management: A Study of Akwa Ibom State Transport Company (AKTC)

This study is centered on the human resource management strategies and organizational crisis in Akwa Ibom Transport Company (AKTC). Two objectives were designed for the study along with two research questions as well as two research hypotheses. Survey research design and simple random sampling techniques were used in the study. The population of the study comprised of 237 employees of AKTC and the same number was used for the sample through the Census size determination technique. Pearson Product Moment Correlation (PPMC) analysis was used to test the null hypotheses at 0.05 level of significance. Results from the analysis showed that collaboration has positive and significant relationship with organizational crisis in AKTC; and restructuring has positive and significant relationship with organizational crisis in AKTC. It was concluded that human resource management strategies have positive and significant correlation with organizational crisis in AKTC. It was recommended that management of the studied organization should ensure that collaborative work relations with other organizations are properly discussed and documented in order to reduce the chance of potential crisis between the organizations; and an organizational culture that promotes continuous innovativeness should be encouraged as such culture would help to keep the organization relevant and competitive overtime.

Designing a Qualitative Model for Critical Conditions of Covid-19 in Helal Houses in the Red Crescent Society

INTRODUCTION: Lack of a comprehensive classification of crisis and emergency management in Helal houses has caused many losses in the Red Crescent Society of Iran. Therefore, the root of these problems can be identified and investigated with a thorough investigation. METHODS: This applied research was conducted using a hybrid design. In this research, field and library methods were used. The data were collected by using questionnaire and conducting in-depth interviews with managers, specialists, and experts of the country's crisis management organization and professionals until theoretical saturation. In the first stage, 24 interviews were conducted and we reached theoretical saturation in the 20th interview. In the second stage, relying on inferential statistics methods, 422 questionnaires were distributed. The statistical population of the research is the Red Crescent Society of Iran and its time domain is the second half of 2022. FINDINGS: After performing the three stages of open, central, and selective coding, the final research model was obtained in which, 6 general categories, 15 subcategories, and 49 main concepts are mentioned. CONCLUSION: The results demonstrated that the categories of human resources, organizational communication, and government policies are among the effective factors on crisis management in Helal houses in the Iranian Red Crescent Society in the critical condition of Covid-19 and the consequences of these categories have a significant impact. There are other problems and crises in the formation.

Competitive Relief Supply Chain under the Uncertain Conditions

Relief operations and planning to implement them are essential due to the unpredictability of natural disaster occurrences and their concomitant damages. The Crisis and Disaster Management Organization’s responsibility is to execute plans, coordinate, control relief, and rescue operations to reduce the impacts and consequences of these disasters. Thus, this organization should attend to the struck regions’ needs with their maximum power as soon as possible. This study has initially reviewed the latest available literature regarding the humanitarian supply chain to determine the research gap. Accordingly, in this research, a mathematical model with a leader-follower approach for relief delivery in the crisis response phase was designed, which took into account the policies of the country of Iran for the distribution of relief items. The amount of inventory of suppliers was also considered as uncertain. Then, to validate it, a numerical example was solved by the metaheuristic algorithm MOEA/D. The results indicated that the designed model is valid and the selected algorithm to solve it has an acceptable performance. Finally, some effective parameters were selected in the model and the sensitivity of the model was evaluated based on their changes.

Presenting a Framework for Provincial Crisis Response Programs in Hamadan Province

INTRODUCTION: After the approval of the country's crisis management law, the upstream documents related to this law, including the preparedness and response programs at the national and provincial levels, are among the tasks assigned to increase the efficiency of the crisis management processes. METHODS: This study presents a general framework for developing a provincial crisis response program. The proposed process has been used to develop the crisis response program of Hamadan province. In the phase of understanding the current situation, questionnaires and in-depth interviews were used to collect field data and determine the challenges presented to crisis management in Hamadan province. Moreover, a method for allocating the specialized functions of the response phase to the provincial organizations has been presented using the national crisis documents. FINDINGS: In general, the findings of this research can be assigned to three groups. The first group pertained to the project method, including the stages of understanding the current situation and developing the response program of the provinces. The second group of findings was the summary of the analysis of field data collected regarding the state of preparedness and response in Hamadan province. The third group encompassed determining and allocating specialized crisis response functions in Hamadan province. The functions of the provinces (n=32) and after their compliance with the national functions, the crisis management law, and the capabilities of the existing organization in the province, 56 specialized sub-functions were identified in the provinces, and the responsible, collaborating, and supporting institutions were determined. CONCLUSION: As evidenced by the obtained results, in the process of function allocation, some problems have been identified due to the shortage of information in the upstream documents, which are suggested to the crisis management organization for better planning.

When do decision makers listen (less) to experts? The Swiss government's implementation of scientific advice during the COVID‐19 crisis

AbstractUnder which conditions do politicians listen to scientific experts in a crisis? This study addresses this question by assessing how the Swiss government implemented 186 policy recommendations formulated by the National COVID‐19 Science Task Force (STF) to combat the spread of the virus and alleviate its impact on the health system, society and economy during the first year of the pandemic. Results of multiple regression analyses show that the impact of problem pressure on the propensity of the government to implement experts' recommendations varies over time: it was considerably larger during spring 2020 than afterwards. We argue that this reflects a change in status of the STF during the second phase of the pandemic: it was distanced from the political‐strategic level of the crisis management organization and its epistemic authority was increasingly questioned by political parties and interest groups. Policy scholars should thus give more attention to how rapidly the government's propensity to rely on expert advice can change.

Exploring Crisis Leadership During COVID-19: A Case Study on OYO

The case explores the steps taken by the leadership team at OYO to mitigate the challenges faced due to the COVID-19 pandemic. As a young start-up on the growth trajectory, OYO was hit harder than some of its established competitors. With the onset of the pandemic, the hospitality industry had come to a grinding halt and occupancy rates were at an all-time low. It was necessary for the management to revamp organizational structures and processes, and exhibit strong leadership skills to drive the workforce through one of the most challenging periods that OYO would have to go through. A recurring theme observed throughout the case is the resilient leadership response to the crisis by the protagonist, that is, Ritesh Agarwal, the Founder and Group CEO of the company, and his unwavering involvement in ensuring to keep the company afloat. Several people-centric initiatives that were undertaken for different stakeholder groups are outlined throughout the case and a major focus is given to the importance of decentralized and distributed leadership in the face of a crisis. The case is a narrative on organizational crisis management on the face of a setback and the role of leaders and empowered employees to navigate it.

Stakeholder perceptions in organizational crisis management: exploring alternative configurations – ERRATUM

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The Effect of Distributive, Procedural, and Crisis Management on Employees Contextual Performance

This study aimed to clarify how and when distributive justice, procedural justice, and organizational crisis management lead to contextual performance. The hospitality employees who worked over at least one year were selected in this study. Participants were divided into three groups: high, low, and high. The contextual performance was compared between those with high and those with low organizational crisis managers. The results showed that the moderate effect of the interactive relationship between distributive and contextual performance on the relationship was significant. Specifically, the distributional justice had more of a negative impact on employee contextual performance when procedural was high rather than low. The best per-formed contextual was emerged when perceived low organizational crises management under high procedural and low distributive. The present findings add yet another consideration for managers as they contemplate how to leverage the interactional relationship between the process and the outcome interaction effect to further explore what organizations can do to face the uncertain crisis. Therefore, managers may wish to place greater emphasis on the process as a means to elicit favorable attitudes and behaviors in their employees.

Project management professionals suitability for organizational crisis management

Project management theory and practice can contribute to crisis management. As a source of essential knowledge in management, it can be used to explain principles of crisis management to professionals who understand project management. A manager educated in project management can be considered as initially prepared decision-maker in crisis management provided that their project management knowledge can be employed in crisis situation. The key prerequisite of such approach is to explain principles of crisis management by foundation models of project management. A survey held between project management professionals confirms that both areas can contribute to each other. On this basis, the Projectized Crisis Management preliminary model has been prepared. The approach can be valuable in crisis situation when the accurate decisions would determine the survival of the crisis-affected entity.

Presenting the model of the functions of social networks in the control of the psychological security crisis of the family in the post-crisis stage (Khuzestan flood case study)

Aim: The purpose of the current research was to develop a model of the functions of social networks in the control of the psychological security crisis of the family (the post-crisis phase of the Khuzestan flood case study). This research was done in two parts, qualitative and quantitative. Method: in the qualitative part, by interview and grounded theory method, the components of the model of social network functions effective on the control of the psychological security crisis of the family in the post-crisis phase were categorized into 6 data networks of the foundation, including: The central phenomenon, causal conditions, contextual conditions, intervening conditions, strategies and consequences were categorized. The statistical population in the qualitative part includes academic professors specializing in crisis management and the functions of social networks, as well as experienced experts in the field of flood crisis management in Khuzestan province who are active in this field (such as managers of the crisis management organization). Sampling method in the qualitative part was obtained from saturated and targeted level equal to 20 people. In the quantitative part, the qualitative model presented in the previous part was tested by questionnaire and structural equation method. The statistical population in the quantitative part was the experts and employees of the crisis management organization in Iran. Findings: Sampling in quantitative part was obtained by simple random sampling equal to 384 people. Based on the results of the qualitative section, the identified codes were categorized into 6 main networks, 16 main components and 87 sub-components. Based on the results of the quantitative part, causal conditions with a factor load of 0.588 have an effect on the central phenomenon. The central phenomenon, contextual conditions, and intervening conditions are effective on strategies with factor loadings of 0.515, 0.309, and 0.419, respectively, and strategies are effective on outcomes with factor loadings of 0.558. Conclusion: Based on the obtained results, it is suggested that in the post-crisis phase such as Khuzestan flood, the internet should be provided to the people of the society so that they can receive news and information quickly through social networks. Society must be ready to accept social networks; Therefore, for this purpose, the government should create the necessary culture for using social networks among the people.

Social Media and Organizational Crisis Management: The use of Facebook by Ghanaian Senior High Schools to Manage Fire Outbreaks

Communication plays an important role in the successful operation of organizations. During crises, the survival of these organizations highly depends on its response structure. This study delved into how social media and Web 2.0 technologies like Facebook are used to manage the effects of fire outbreaks in Senior High Schools in Ghana, using Saint Charles Senior High School as a case study. The study sought to ascertain the knowledge respondents have on the use of Facebook, and the challenges they encounter, in managing and responding to fire outbreaks. The study also proposed the reinforcement and integration of Facebook in the school’s crisis response. The study adopted the mixed method approach to obtain information through the use of key interview guides and personal interviews. From the survey, 31.1 % of respondents stated that the impact of the use of Facebook in communicating the fire outbreak was satisfactory. Another 31.1 % of the respondents said the impact was effective and 26.7 % said the impact was weak. The last 11.1 % of the respondents said that its impact was very effective. Generally, 88.9 % were of the view that the use of Facebook did not pose any challenge in managing the crisis while 11.1 % of the respondents thought it posed some challenges. The study recommended that the school should create accounts on other platforms so they can be easily accessible. The study advocated for the review of Ghana Education Service’s (GES) policies on banning the use of mobile phones in schools as this would help inform students of fire safety precautions. Finally, it was recommended that the school should use quality electrical wires and appliances. Policy regulations for building wiring should be reinforced by Northern Electricity Distribution Company (NEDCo) and Ghana Grid Company (GRIDCo) as this would help reduce fire outbreaks.

Social Media and Organizational Crisis Management: The use of Facebook by Ghanaian Senior High Schools to Manage Fire Outbreaks

Social Media and Organizational Crisis Management: The use of Facebook by Ghanaian Senior High Schools to Manage Fire Outbreaks

Crisis-as-practice: Conceptualizing the role of everyday work practices in crisis management

Although research on organizational crisis management is vast, it is sometimes insubstantial, particularly in understanding how an organization's routine practices are utilized in crisis management. This article presents a conceptual framework of crisis-as-practice to complement the ‘traditional’ crisis-as-event and crisis-as-process perspectives of crisis management research. By turning to practice theory, it is possible to emphasize the importance of apprehending crisis management as an accomplishment shaped by socially shared practices routinely performed in organizations. This article outlines a framework based on two theoretical constructs: (1) the three-element model of practice, and (2) the distinction between integrative and dispersed practices revealing crisis management capabilities generally invisible in other research. The article concludes with a discussion of how the practice-based framework can widen the understanding of what crisis management is, who is viewed as a crisis manager, what crisis managers do, and what can be grasped through an analysis of crisis managers and their practices.