Opinions Of Service Providers Research Articles

Human trafficking victims in Portugal: Perceptions of service providers

This study aims to explore the perceptions of service providers in Portugal, specifically regarding (i) how victims of human trafficking are aided; (ii) the victims’ needs and their understanding of the “condition of special vulnerability”; and (iii) the opinions of service providers on the obstacles victims face in seeking and receiving assistance. According to our research, most organizations offered assistance, ranging from legal aid to food and lodging, to victims of all ages, genders, and forms of exploitation. Participants recognized that the needs of human trafficking victims differ from those of victims of other crimes, such as domestic abuse survivors, particularly in terms of the unique challenges they face in rebuilding trust. They also identified challenges in delivering assistance, including insufficient financial resources, inadequate interinstitutional cooperation, and the victims’ lack of cooperation. Fear of traffickers along with feelings of humiliation, embarrassment, and fear of reprisal against themselves or their families were cited as major reasons why victims refuse assistance.

Effectiveness of Non- Governmental Organizations (NGOs) programs in the integration of multi-disability into the local community

The study aims at specifying the programs NGOs provide to multi-disability. also estimating the level of the effectiveness dimensions of NGOs programs in the integration of multi-disability into the local community, Specifying opinions of service providers in the effectiveness of NGOs programs in the integration of multi-disability into the local community. This study belongs to the evaluative studies. It has used a method of a comprehensive social survey to multi-disability and their heads of families whose number is (110) persons ,(55) for each, also service providers whose number is (28) persons .Both researchers carried out a survey on multi-disability and their heads of families and a survey on service providers .The study concluded that the most important programs offered by NGOs for multi-disability to integrate them into the local community are the following programs(educational, social, sports, cultural, religious, health, economic programs).The study also proved that the effectiveness of these programs contributes to the following,(modify the attitudes -change behavior patterns - face the problems - develop the knowledge- satisfy the needs - give new experiences and skills)of multi-disability into the local community, so the study has proved authenticity of its objectives and hypotheses.

Quality improvement initiatives based on customer and service provider perspectives in shopping malls

PurposeThe purpose of this study is to optimize and improve service delivery configurations by integrating both customers’ and service providers’ perspectives into service delivery design processes using quality function deployment (QFD) methodology at shopping malls.Design/methodology/approachQFD is used to determine and close the gap between the most important customer needs and expectations and the opinions of service providers using a unique platform.FindingsOn customer side, the highest relative weight was given to “prompt response to customer concerns”, “not being crowded and loud”, “providing services for disabled customers” and “security of mall” customer expectations. On engineering side, “employees’ attributes, the size of parking area, reliable service, the time to find a product, the size of mall, disabled friendly infrastructure and the number of elevators and escalators” were determined to be the most important technical requirements.Originality/valueIntegrating the voice of customer into the voice of engineering, this study is the first attempt to describe how QFD methodology could be used to holistically optimize service delivery configurations in the mall industry. Unlike conventional QFD that ignores the cost perspective, this study has implications for operations managers with regard to solving resource allocation problems.

Functioning of sport and recreation facilities of the city of Poznan in the opinion of service providers

Zarządzanie obiektem sportowo-rekreacyjnym ma sluzyc efektywnemu wykorzystaniu potencjalu, ktory niesie ze sobą dana infrastruktura. Obecnie obiekt sportowo-rekreacyjny musi byc nie tylko nowoczesny pod wzgledem technicznym, ale musi dostosowac sie do zmieniających sie potrzeb klientow. Rozbieznośc celow stawianych przed uslugodawcami polega na tym, ze wymusza sie dązenia z jednej strony do osiągania satysfakcji z wynikow finansowych a z drugiej do realizacji spolecznego celu dzialania obiektu sportowo-rekreacyjnego, ktory moze okazac sie sprzeczny z racjonalnym efektywnościowym i ekonomicznym dzialaniem. Celem pracy byla ocena funkcjonowania obiektow sportowo-rekreacyjnych przez osoby zarządzające danym kompleksem na terenie miasta Poznania, w aspekcie czynnika ekonomicznego, konkurencyjności i polityki prowadzonej w sektorze sportu i rekreacji przez wladze Urzedu Miasta Poznania. Dla realizacji celow pracy przeprowadzono ba¬dania ankietowe wśrod 38 osob zarządzających wybranymi obiektami sportowo-rekreacyjnymi. Z dokonanej analizy statystycznej wynika, ze wszystkie badane czynniki mają znaczenie w prawidlowym funkcjonowaniu obiektow sportowo-rekreacyjnych. Na ustalanie cen uslug najwiekszy wplyw mają koszty prowadzenia obiektu sportowo-rekreacyjnego oraz ceny w konkurencyjnych placowkach. Niepokojący jest fakt, iz tylko 40% badanych pozytywnie ocenilo polityke prowadzoną przez Urząd Miasta w sektorze sportu i rekreacji.

The Impact of Stakeholder Preferences on Service User Adherence to Treatments for Schizophrenia and Metabolic Comorbidities.

ObjectiveTo determine how stakeholder opinions of treatments influence service user decisions to adhere to courses of actions necessary to treat metabolic conditions.MethodsQualitative open-ended interviews were conducted with 20 service providers, 25 service users, and 9 caregivers. Grounded theory was used to generate an understanding that linked preferences of care with adherence to follow-up treatments.ResultsParticipants spoke about several considerations when discussing adherence: Resource limitations were the predominant consideration. Social considerations such as stigma and support surfaced in caregiver and service-user interviews. The influence of symptoms, especially their absence could reduce adherence, and organizational considerations related to the opinions they had about the qualifications of professionals.DiscussionA rational patient model partially organizes our findings, but emotional components related to stigma and the opinion of service providers do not fit well into such a model. If service providers do not consider components of the decision making process which fall outside of the rational patient model, they may incorrectly be leveraging suboptimal values to bring about adherence to treatment plans. Being sensitive to the values of service users and their caregivers may allow service providers to better act on points that may bring about change in non-compliant service users with schizophrenia and metabolic comorbidities.

Lost Keys: Understanding Service Providers' Impressions of Frequent Visitors to Psychiatric Emergency Services in Singapore.

This study used administrative data to identify characteristics of frequent users of Singapore's largest specialized psychiatric emergency department (ED). Qualitative interviews were conducted to understand staff opinions of frequent visitors. Data were from administrative records of all adult visits to the ED (N=16,123 visits of 10,108 individual users) in 2014. Random-effects logistic regressions were used to identify demographic and diagnostic characteristics of frequent visitors. To facilitate interpretation of administrative data in a convergent mixed-methods study design, interviews were conducted with 26 service providers who worked in the ED. Frequent use was defined as five or more visits in 2014. This cutoff distinguished the top 3% of users (N=331), and this group accounted for 16% of service use. Frequent users were more likely to have a diagnosis of a psychotic disorder, personality disorder, or alcohol use disorder. Service provider groups (for example, physicians, nurses, and assistants) described similar groups of frequent users and noted that frequent use was related to lack of social supports outside the hospital and feelings of belonging within it. The most frequently cited challenges were managing intoxicated service seekers, managing expectations for admission, and dealing with threats of self-harm. The profiles of frequent ED users in Singapore resembled those reported in other large urban centers. The opinions of service providers and their reactions to difficult situations were similar to those of providers in nonpsychiatric settings. The service providers' perspectives highlight how societal pressures influence the way in which individuals with mental illnesses use services.

The Egyptian law 71/2009 'Care of mentally ill patients' ( knowledge and opinions of service providers, relatives, and patients with substance abuse)

Background The new Egyptian law for the care of the mentally ill has set strict criteria specifying the circumstances under which a person can be involuntarily detained in mental health institutions. The New Law does not specify whether addiction, as a psychiatric disorder, should be treated differently from other psychiatric disorders. Since the law was decreed by Parliament, the number of admissions of patients with drug addiction has reportedly declined. Objectives To explore the knowledge and attitude toward the New Law ‘Law for the Care of the Mentally Ill Patient’ (71/2009) among service providers, patients, and patients’ relatives and how it is perceived to have affected the service to addiction patients. Participants and methods A total of 505 patients with substance misuse, 213 relatives, and 172 substance misuse healthcare workers (providers) were assessed using specially designed questionnaires. Results More than 90% of service providers had heard about the new mental health law in Egypt. More than 50% of substance users and their relatives were not aware of it. About two-thirds of the patients agreed with provisions of the New Law as they relate to addiction, whereas more than two-thirds of service providers did not. Attribution of illness affected patients’ agreement with involuntary admission. More patients who agree to enforcing treatment view addiction as an illness (72 vs. 60%, k 2 =6.79, P=0.009). There is a dominant perception that the law does not allow involuntary admission of addiction patients for treatment (about 80% of service providers and 87% of relatives). Sixty-four percent of patients in this sample agreed on involuntary treatment for a period of time until patients can make rational decisions about their treatment and 69% of the patients’ relatives believed that the law needs to be modified to allow involuntary admission for addiction patients. Conclusion There are considerable ambiguities about the regulations of commitment for treatment as well as the duration of treatment and discharge for patients with addiction problems under the new mental health law (71/2009). This is only matched by an overall negative attitude of the studied stakeholders, especially service providers, which may be attributed in the latter case to a large gap in training.