Management Operational Performance Research Articles

Research on Multi-objective Optimization Model of Power Storage Materials Based on NSGA-II Algorithm

Aiming at the problems of slow convergence speed and low precision probability of multi-objective optimization of energy storage materials, a multi-objective optimization model of energy storage materials based on NSGA-II algorithm was proposed. The association rule set of storage materials in the joint supply chain operation performance management system is extracted, and the rough vector feature distribution set multi-objective optimization method is used to decompose and optimize the characteristics of storage materials in the joint supply chain operation performance management system. Using NSGA-II optimization analysis method, this paper summarizes the power storage materials under the joint supply chain operation performance management system, and summarizes three kinds of inventory control: periodic inventory, inventory coding, and computerized inventory. Combined with the positive regression learning method of organizational operational performance, the multi-objective optimization decision of electric storage materials under the joint supply chain operational performance management system is realized. The simulation results show that under the joint supply chain operation performance management system, the proposed method reaches the optimal convergence after 65 iterations, the convergence speed is fast, and the accuracy probability reaches 1.000 after 80 iterations, which solves the problems of slow convergence speed and low accuracy probability, and has a good scheduling ability of energy storage materials.

Digital transformation: An empirical analysis of operational efficiency, customer experience, and competitive advantage in Jordanian Islamic banks

This research aims to investigate the impact of digital transformation on the operational efficiency, customer experience, competitive advantage, organizational performance, and risk management in Jordanian Islamic banks. A descriptive analytical method was used, collecting primary data from a survey of 68 employees across four Islamic banks. Statistical tools, including linear regression and correlation, were used for data analysis and hypothesis testing. The findings revealed that digital transformation significantly influences the operational efficiency, competitive advantage, customer experience, organizational performance, and risk management of Islamic banks at a significance level of α ≤ 0.05. While digital transformation generally enhanced operational outcomes and customer experience, it also increased exposure to risks such as electronic attacks, fraud, and privacy concerns. The results highlight the importance of integrating digital transformation in Islamic banking while employing robust risk management strategies. These findings provide insights for policymakers, bank managers, and researchers in formulating strategic initiatives for digital transformation in the banking sector. The research contributes to the literature by focusing on the role of digital transformation in Islamic banking, a less-explored area in academic studies. This research also presents valuable implications for practice, specifically for banks and regulators to balance the potential of digital transformation with the associated risks.

A Bibliometric Review of Revenue Management in the Tourism and Hospitality Industry, 1989–2021

This study aimed to examine the conceptual development, trends, and intellectual structures in the literature on revenue management in the tourism and hospitality industry. This study applied the bibliometric review method to analyze 1165 Scopus-indexed documents. Descriptive analyses, citation analysis, co-citation analysis, and keyword co-occurrence analysis were used to investigate the intellectual structure of the revenue management literature. The concept of revenue management literature has been globally examined since 2008 with greater interest over time. According to co-citation analysis, three schools of thought are identified, including customer orientation, operational performance, and revenue management technique. Most highly influential documents are conceptual papers. Six dominant topics in the research field of revenue management, including dynamic pricing, tourism, hotel, hospitality, machine learning, and consumer behavior, have recently been examined in the literature. As research in the revenue management literature has shifted to consumer orientation, applying consumer behavior theories to explain revenue management practices is beneficial to provide more significant insights for researchers. In addition, the literature has expanded to include different types of businesses, making it imperative to examine the application of revenue management in each type of business.

Research on the Performance Strategy Choice of Low-carbon Operation of Tourism hotels from the Perspective of Network Management

The application of performance strategy selection in the low-carbon operation of hotels has gradually improved the operation level and made low-carbon operation management the focus of tourism hotel research. Due to the complexity of the process of low-carbon operation, the traditional performance strategy selection method cannot solve the problems of large data volume and complex data structure, and the operational performance management effect is poor. Therefore, this paper analyzes the selection of operational performance strategies from the perspective of network management. Wireless internet technology and low-carbon evaluation system are used to set the parameters of strategy selection, and the operational performance strategy is transformed. Then, the low-carbon operation effect is verified according to the performance evaluation system, and the parameters of the operational performance strategy are finally obtained. The results of strategy selection show that from the perspective of network management, the selection accuracy of low-carbon operational performance strategies of tourism hotels is greatly improved, which can meet the needs of actual operation strategies.

How Supply Chain Management Practices Influence Customer Development and Operational Performance

Abstract This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed in this research, and Employing questionnaire to collect data. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. The outcomes of all variables’ data analysis have a significant effect on all other variables in this model. The study’s findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. The study’s conclusions have some relevance for LPG retailers

Sustainable Operations: A Systematic Operational Performance Evaluation Framework for Public–Private Partnership Transportation Infrastructure Projects

With the application of public–private partnership (PPP) model in urban transportation infrastructure projects, various participants have put forward multi-dimensional demands to the operation and maintenance of infrastructures. This study aims to establish a systematic operational performance evaluation framework for PPP transportation infrastructure projects. Based on a literature review, the balanced scorecard was improved, and a conceptual model of multidimensional performance assessment was constructed. The structure of the qualitative performance assessment system was quantified and analyzed by combining structural equation modeling with questionnaires to obtain causal relationships among the indicators. Subsequently, a system dynamics model was constructed to assess the performance dynamically, and a validation analysis was conducted. It finds that maintaining a low level of operational quality over an extended period can significantly reduce stakeholder satisfaction, consequently exacerbating the decline in project performance. In contrast, an improvement in the level of informatization is found to positively contribute to enhancing operational quality and facilitating the long-term sustainability of project operations. It innovatively integrates four dimensions of financial, multi-stakeholder satisfaction, operation and maintenance quality, and sustainability performance to enrich the theoretical system of PPP transportation infrastructure performance assessment. At the same time, it analyzes the influence mechanism among the indicators and its long-term dynamic performance, which provides an effective decision-making tool for operational performance management.

Public servants working from home during the pandemic: Who gained and who lost?

AbstractEmployees experienced both advantages and disadvantages while working from home during the COVID‐19 pandemic. Researchers have examined these impacts on women and those with caring responsibilities; however, little research has examined the impacts on other groups of employees, such as those with a disability or employed on a casual basis. In this article, we focus on the public sector and examine who gained and who lost while working from home, based on a 2020 survey of over 5000 Australian public servants. We have constructed loss and gain indices to measure three elements of a change model, which enables an evaluation of the impacts on various groups of employees. The elements of change management examined are operational areas, performance management, and beliefs and values. To analyse the factors affecting gains and losses, as summarised in the indices, we applied a statistical model estimated using linear regression methods. Our findings reveal that, on average, survey participants experienced a net gain. Families and employees with a disability gained; however, women gained less than men in the first two categories and gained more than men on the beliefs and values category. These findings highlight areas on which public service organisations need to focus as we enter a COVID‐normal era.Points for practitioners The benefits and drawbacks of working from home differ according to employee demographics. Overall, lower level employees and those employed on a casual basis gained less than higher level employees and those employed full time. Women gained less than men in relation to how work was operationalised and performed. These differential impacts highlight areas on which public sector organisations need to focus in a COVID‐normal era.

Quality Management Analysis of Tertiary Institution Operational Performance in Implementing Blended Learning in New Normal Era for Students Introduction to Business Subject

The purpose of this research is to find out how the operational performance and quality management of the tertiary institution is in implementing blended learning in the new normal era for students in introduction business subject particularly. In this research, the authors used a qualitative descriptive approach, focusing on the study of quality management through operational performance. The data collection techniques applied in this research are observation, interview, and documentation. The results of this research state that operational performance of tertiary institutions in implementing blended learning in the new normal era for students in introduction to business subject has a great responsibility in improving the quality of the blended learning system on an ongoing basis

How Supply Chain Management Practices Influence Customer Development and Operational Performance

This study was undertaken to measure the supply chain management practices affected customer development and operational performance at small and medium-sized businesses (SME) that distributed liquefied petroleum gas (LPG). The dataset contains 103 SMEs in East Kotawaringin, Indonesia. Quantitative techniques were employed in this research, and Employing questionnaire to collect data. To analyze the data for this investigation, partial least square structural equation modeling (PLS-SEM) was used. The outcomes of all variables' data analysis have a significant effect on all other variables in this model. The study's findings show that supply chain management practices have a significant impact on customer development and operational performance, while customer development has a positive and significant impact on operational performance. Furthermore, Customer development can act as a mediator in the interaction between operational performance and supply chain management. The study's conclusions have some relevance for LPG retailers.

Specifičnost uticaja pandemije kovida 19 na profitabilnost logističkih kompanija u zemljama Zapadnog Balkana

The aim of this paper is to theoretically and empirically present the effect of the Covid-19 pandemic on profitability. In difficult economic times caused by coronavirus, companies that supplied logistical services assisted other businesses in successfully conducting their daily business operations. On the other side, the pandemic has been a contributing factor in the massive interruption in transportation flows all over the world. The research was conducted on a sample of 798 active companies that operated within the logistics industry of the Western Balkans in the period from 2015 to 2020. An empirical research was performed using panel regression analysis. Evaluation of the fixed-effect models confirmed the existence of a positive and statistically significant impact of the Covid-19 pandemic on the profitability expressed through return on total assets (ROA) and return on equity (ROE). The results confirmed the specificity of the logistics industry, indicating that it is one of the few industries that have managed to achieve higher profitability during the crisis and recession brought by the pandemic in early 2020. Given that the logistics sector has played a vital role in supplying household supplies, medicines and medical equipment, the results could help logistics companies to further improve operational performance and risk management in pandemic situations, as well as to improve the resilience of their activities to future similar crises.

Transfer pricing policy concept model for MNEs in relation to strategic management

Purpose: Transactions carried out in MNEs among parent companies and subsidiaries affect the achievement of the strategic and operational objectives of MNEs, their financial results, taxes paid and intra-group relations. The aim of the paper is to justify the need to extend the areas of strategic management in MNEs to include the area of tax, in particular related to the valuation of transactions between entities within a group, and the need to meet the obligations related to transfer pricing. The practical aim of the article is to propose an original transfer pricing policy model for MNEs, which may be adopted to increase the transparency of settlements and have a positive impact on operational and strategic effectiveness within groups. Design/methodology/approach: The paper is based on qualitative research. Content analysis of legal provisions and prior literature was used for the collection of relevant data for building a transfer pricing policy model. Findings: A comprehensive and consistently implemented transfer pricing policy may help in optimizing the tax structure of MNEs, as well as minimizing the risk associated with changes in tax provisions. As an instrument influencing operational relations and performance management in MNEs, it can be a significant element of the strategic management of groups. Practical implications: The research impact upon MNEs is the possibility to apply and adopt the transfer pricing policy model proposed in the paper in order to support performance management within a group. Social implications: The way multinational entities conduct their business is often perceived negatively by society due to issues of tax evasion. The implementation of a comprehensive transfer pricing policy promotes corporate tax transparency and increases employee tax awareness. Originality/value: The originality of the article stems from a coherent combination of various aspects relating to intra-group transactions into one model, which on the one hand supports the management of subsidiaries, and on the other facilitates compliance with Polish and international legal provisions. The proposed model may be subject to further development. Keywords: corporate taxation, subsidiaries, accounting, compliance, tax avoidance. Category of the paper: research paper.

Uticaj pandemije koronavirusa na profitabilnost kompanija iz oblasti građevinarstva - iskustvo Bosne i Hercegovine

This paper aims to demonstrate the theoretical and empirical impact of the COVID-19 virus pandemic on profitability. The analysis was performed on a sample of 131 actively operating companies in Bosnia and Herzegovina between 2014 and 2020. Applying panel regression methodology, an empirical study was conducted. The assessment of fixed-effect model revealed the presence of a negative and statistically significant effect of the coronavirus pandemic on profitability as measured by return on total assets (ROA). The findings validated the curiosity of the construction sector in Bosnia and Herzegovina, suggesting that it is among several sectors with increased demand for its products - residential and non-residential buildings, throughout the pandemic crisis and recession at the beginning of 2020. The results of this study could help construction companies to develop operational performance and risk management in pandemic situations, and the flexibility of their actions in the face of future crises of a similar nature, given that the construction sector has played a crucial role in supplying construction of all types of residential buildings, buildings for industrial production, e.g. factories, workshops, assembly plants, parking garages, warehouses, schools, as well as, hospitals in challenging times and has met the increased demand.

Enabling innovation and sustainable improvement in person-centred healthcare during the first wave of the Covid-19 pandemic – a reflective account

Background: Covid -19 placed new limitations and challenges on how healthcare could be provided. To pursue person-centred care during the initial and subsequent waves of the virus, organisations needed to find quick solutions to ethically challenging clinical scenarios. Aim: This critical reflection aims to describe how practice developers, quality improvement advisors and practitioners worked together in a large healthcare provider in the North-East of Scotland. We combined the theoretical principles of person-centredness, service design, complexity and organisational learning to develop, enable and implement innovative solutions to providing person-centred care. Conclusion: Working collaboratively with colleagues, we co-designed changes to treatment escalation planning, end-of-life care and hospital visiting. We found that improvement approaches need to focus not only on processes but also on the experience of patients and staff. This balanced approach had a synergistic effect on improving effectiveness and moderating moral distress. Implications for practice: It is only possible for healthcare organisations to truly act on the needs of those using services when person-centred approaches are built into operational planning and performance management, alongside learning networks that foster innovation

Do external benchmarking mechanisms facilitate performance management in Malaysian local authorities?

PurposeThis paper investigates the extent to which externally led benchmarking may have facilitated performance management design and use in Malaysian local authorities.Design/methodology/approachA longitudinal qualitative study of local authorities in Malaysia was undertaken, comprising interviews with key officers during the introduction of process-based key performance indicators (KPIs), and following the imposition of benchmarking (i.e. relative performance evaluation) on local authorities. Complexity theory was used in the analysing and theorising of data.FindingsExternal benchmarking mechanisms facilitated only operational performance management, with strategic performance management merely ceremonially adopted. As the focus was on mainly operational KPIs, strategic goals were not translated into detailed action plans and outputs at departmental level. In addition, operational and strategic performance management packages were decoupled. Thus, the efforts of external actors resulted in operational controls suppressing rather than facilitating strategic processes.Research limitations/implicationsThere is a need to transition from purely externally led benchmarking to internally driven benchmarking in local government, whereby benchmarking forms part of the interactive performance management mechanisms that lead to institutional learning and improvement.Practical implicationsBenchmarking activities should be based on comprehensive analyses of performance management design and use. A reflective approach to continuously identify gaps or weaknesses in performance management systems will enable local government administrators to improve systems and processes in a timely manner to meet stakeholder needs.Originality/valueThis paper explains the impact of central government policy and benchmarking initiatives on other levels of government. We have built on previous literature by examining the connection between external benchmarking and internal performance management design and use in local government. In relation to this, and following calls for research on holistic performance management, the integration between operational and strategic performance management packages was also examined.

Presenting an environmental performance evaluation model for gas refineries: A case study in the South Pars Gas Complex, Iran

Background: Controlling and validating the environmental performance of organizations, is a major problem that has been stated in the international standard ISO 14031. The aim of this study was to present a model for evaluating the environmental performance of Iran’s gas refineries using the environmental performance evaluation (EPE) method, based on the operational performance index (OPI) and management performance index (MPI). This case study was conducted in the ninth refinery of the South Pars Gas Complex (SPGC), Bushehr province, Iran, during 2019-2020. Methods: The research method comprises two stages. The first stage was distinguishing the standards and markers of the MPI and OPI using the Fluffy Delphi strategy and the second one was focusing on and relegating loads to the measures and pointers using the logical analytical hierarchy process (AHP) prior to confirming the outcomes by applying the TOPSIS. Results: The total normal scores of the total OPIt and OPTt were obtained to be 2.3409 and 2.2647, respectively. Considering these coefficients, the organization is balanced in terms of the environmental performance. The implementation steps of the TOPSIS method in the ninth refinery (A1 ) with the first (A2 ), second (A3 ), and third (A4 ) refineries, which had the same extraction indices of OPIt and MPIt, were ranked as A1 > A3 > A4 > A2 , respectively. Conclusion: Petrochemical industries have the potential to cause adverse effects on the environment due to the nature of activities and effluents production, emissions, and hazardous wastes. However, they can increase their weight to be more competitive and reach the ranks of mature organizations by planning on important indices.

A SCOR-based performance evaluation framework for last-mile delivery of DIY home furniture products

For a retail supply chain of DIY home furniture products, last-mile providers must be capable of providing multiple-piece shipment and complex assembly, as well as installation services. Most suffer from their operational performance management. Therefore, this article aims to propose a performance evaluation framework for last-mile delivery of home furniture products. It was developed through the case of a multinational home delivery and assembly service company based on the SCOR model. In the real-world situation of this context, the 13 measurable metrics can be determined as key performance indicators (KPIs). These KPIs were also prioritised using the analytic hierarchy process. Finally, the framework was applied to measure the performance of the two branches of the MNC in Thailand and Indonesia. The company can monitor the quality of service in different environments to gain customer satisfaction and maintain a good reputation with business partners.

Performance management and teacher performance: the role of affective organizational commitment and exhaustion

Performance management is an ongoing process that intends to facilitate employee performance. There are concerns that this may lead to negative employee experiences. In education, an effectively operating performance management process is crucial, considering the challenging and demanding nature of the teaching profession. Drawing on social exchange theory and the job demands-resources model, we propose that when teachers perceive performance management as a process that adheres to the principles of a so-called strong HRM system (i.e. one that communicates distinctively, consistently and reaches high levels of consensus), they will feel more appreciated, valued and energized, as signaled by higher levels of affective organizational commitment and less exhaustion. We hypothesize that, in turn, these outcomes improve teacher performance. We collected data from 458 Flemish teachers and matched these with performance ratings provided by school principals. The results show that the perceived strength of a performance management process relates negatively to teacher exhaustion while relating positively to their performance. Moreover, the relationship between perceived performance management process strength and teacher performance appeared to be indirect, operating primarily through affective organizational commitment. We discuss several theoretical and practical implications.

A SCOR-based performance evaluation framework for last-mile delivery of DIY home furniture products

For a retail supply chain of DIY home furniture products, last-mile providers must be capable of providing multiple-piece shipment and complex assembly, as well as installation services. Most suffer from their operational performance management. Therefore, this article aims to propose a performance evaluation framework for last-mile delivery of home furniture products. It was developed through the case of a multinational home delivery and assembly service company based on the SCOR model. In the real-world situation of this context, the 13 measurable metrics can be determined as key performance indicators (KPIs). These KPIs were also prioritised using the analytic hierarchy process. Finally, the framework was applied to measure the performance of the two branches of the MNC in Thailand and Indonesia. The company can monitor the quality of service in different environments to gain customer satisfaction and maintain a good reputation with business partners.

Operational System and Performance Management of extra-curricular programs to support the curriculum

Operational System and Performance Management of extra-curricular programs to support the curriculum

Operating performance and earnings management in Egypt

This research contributes to the literature addressing the phenomenon of earnings management in global markets. The research setting is Egypt, and due to data limitations in this setting, this research examines earnings management based on firm operating performance. In particular, the question of whether ineffectively performing firms engage more in earnings management strategies compared to their effectively performing counterparts is investigated. Sign change ratio analysis, correlation analysis, and regression analysis were employed to determine the extent to which the strength of the relationship between earnings and cash flows differs between ineffectively and effectively performing firms. The results show that considered against effectively performing firms, ineffectively performing firms in the emerging market of Egypt are associated with a greater level of earnings management. Overall, this finding suggests that for listed Egyptian firms, company operating performance is a significant incentive of earnings management. Furthermore, this finding encourages the argument in favour of Egyptian corporate governance reform.