The design of a Web-Based Online Request for Information (RFI) System aims to analyze issues within the verification procedures in the country of origin or loading country during the Import Technical Verification Program (VPTI) by KSO SCISI. This research also intends to evaluate the potential implementation of a web-based online Request for Information (RFI) system as a solution to enhance the efficiency and effectiveness of the verification process in the country of origin or loading country, while facilitating expedited services within VPTI. The research methodology involves initial stages of problem identification and observation of ongoing processes at KSO SCISI, supplemented by literature review to comprehend aspects of information system design and development through web-based platforms. Additionally, interviews with relevant stakeholders were conducted. The research adopts the Linear Sequential (Waterfall) methodology for system development, which translates analysis into design, coding, and testing. The primary outcome of this study is the design of a web-based online RFI system that eliminates the need for lengthy and intricate steps by enabling direct communication of physical verification location requests from the headquarters to exporters, without the involvement of branch offices in the country of origin or loading country. Implications of this research encompass procedural simplification, service efficiency enhancement, and fostering strong customer relations. An innovative facet of this study lies in the utilization of the online RFI system to streamline and expedite complex verification procedures, while also fostering more efficient connectivity between the headquarters and exporters. In conclusion, the web-based RFI system is poised to facilitate, accelerate, and fortify high-quality VPTI services by KSO SCISI.
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