Online Counseling Services Research Articles

Issues and Challenges of Online Counseling Services During Covid-19 Pandemic

The COVID-19 pandemic has dramatically impacted the quality of counseling services. During the pandemic, e-counseling emerged as a vital and transformative approach to mental health support. With social distancing measures and lockdowns restricting in-person interactions, traditional counseling services faced significant challenges in maintaining accessibility and continuity of care. A significant effect can be seen in counselors' online counseling services through technology. The study aims to investigate the issues and challenges that arise in online counseling services and identify the advantages and disadvantages of these services. A quantitative approach was carried out when a questionnaire was sent to 100 registered counselors across the country, asking two (2) main questions, namely the experience of issues and challenges they experienced in conducting online counseling sessions and their opinions on the advantages and disadvantages of online counseling. These answers are collected and then analyzed with the support of previous studies. The study findings found that confidentiality issues and managing disabled clients are among the main challenges.

Prevalence and correlates of depression, anxiety, and stress among adolescents in urban and rural areas of Mysuru, South India.

Adolescence, a volatile period of growth between the ages of 10 and 19, is associated with increased vulnerability to mental health problems. Factors such as academic pressure can contribute to these challenges. The current study aimed to evaluate the factors and prevalence of depression, anxiety, and stress among adolescents in the urban and rural areas of Mysuru district. A cross-sectional study was conducted in private high schools in both urban and rural regions. Prior permission and informed consent were obtained from participants and their legal guardians aged 18 years and older. The gender distribution in urban areas was 60.2% female and 39.8% male, while in rural areas, it was 51% male and 49% female. The prevalence of depression was higher in rural (39.3%) than in urban areas (24.2%), while anxiety was more prevalent in urban (50.6%) than in rural areas (49%). Stress was also more common in rural (16.6%) than urban adolescents (14.6%). Factors significantly associated with mental health outcomes included monthly family income, parenting practices, academic pressures, and self-esteem. Key needs identified were mobile mental health applications, online counseling services, and access to school counselors. This study provides insights into the prevalence and correlates of common mental health issues among adolescents in this region of South India. The findings emphasize the necessity of providing mobile applications and offline counseling services to effectively support and meet the needs of adolescents in these settings.

The Impact of Attitudes toward Online Counseling on the Emotional Well-Being of Distance Learners at Knust

Web-based counseling is a cutting-edge delivery method that can reach college students who might not seek aid in person. Distance learning requires that learners access academic services remotely from the institution of study. Thus, academic services and support services such as counseling are remotely accessed. Due to the remote learning nature of distance learning, remote counseling or online counseling is the way to go. This study sought to understand the impact of attitudes toward online counseling services on improving the emotional well-being of distance students. The approach to the study is a quantitative research design using the adapted and shaped Positive Emotional Well-being Scale (PEWS) and the adapted and shaped Online Counseling Scale (OCS) questionnaire, which represents the average value on the Likert scale for online counseling was used to help evaluate the weak and strong perceptions regarding attitudes toward online counseling. The purposive sampling technique was used to select 354 students who were distance learners at KNUST. A Pearson correlation coefficient was computed to determine the relationship between Attitudes toward Online Counseling and Emotional Well-being scores. The variables Attitudes toward Online Counseling and Emotional Well-being were found to be strongly correlated, r (354) = .587, p < .0001. In all, there was a significant positive relationship between Attitudes toward Online Counseling and Emotional well-being among distance learners at KNUST. Findings, therefore, showed that a positive and strong attitude toward online counseling is significant in resolving the emotional well-being concerns of distance learning students at KNUST.

Online Counseling Online counselling-based information services: How can it reduce students' academic stress?

This study aims to reduce students' academic stress through online counselling-based information services. The experimental group consisting of one psychologist, two counsellors, and two classes of students was given online counselling-based information services help (a total of 27 students). In contrast, the control group obtained conventional information services help (a total of 25 students). The participant technique uses purposive sampling. A quasi-experimental method using a nonrandomized pretest-posttest control group design with Mann-Whitney analysis was used. The research instrument used was a stress scale, which was adapted from Fathiyah (2019) consisting of 4 aspects, namely: physical, cognitive, affective and conative, and totalling 40 items. The results showed that there was a significant difference in the academic stress effect between students who received online counselling and conventional information-based service assistance. The benefit of this research is that efforts to reduce academic stress cannot be afforded only from one counselling service, but require a variety of services, such as online counselling-based information services and conventional information services.

Self-Disclosure Counsel in Revealing Psychological Problems (Study On Online Counseling Service Counselives)

People with psychological problems generally find it difficult to express themselves and have poor communication skills. This research focuses on the counselor's self-disclosure in revealing his psychological problems in online counseling services. The research used a qualitative approach with descriptive research type. Data collection techniques using interviews, observation, documentation, and literature study. This research uses the concept of self-disclosure as well as the theory of the Johari Window and Communication Privacy Management. The results showed that the main factors that influence the counselee's self-disclosure are listeners and channels. The counselee's trust in the listener and the response given by the listener is the counselee's consideration. The channel factor in the form of a disinhibition effect affects the counselor's self-disclosure in online counseling services. The supporting factors for self-disclosure were found, namely the topic. The reasons for the counselor's self-disclosure include the tendency of dangerous psychological problems, physical pain, complaints, emotional support, asking for help, and psychological control. The counselor tends to get positive effects from self-disclosure such as catharsis, self-knowledge, and self-acceptance. The effects felt different for each individual, a negative effect was found in the form of vulnerability.

The convergence of higher education and digital technologies for the sexual and reproductive health of women refugees: A narrative review

This narrative review delineates the barriers that women refugees and asylum seekers face regarding their sexual and reproductive health (SRH), exploring how digital tools and higher education play transformative roles in facilitating information and communication pertaining to SRH. Further, this review explores the unique role that colleges and universities in the United States can play in leveraging digital technologies to support the healthcare needs of women migrants. The authors also lean into their own experiences as higher education teachers and practitioners to contextualize these findings and advocate for the health, rights and dignity of women and migrants. The article concludes that institutions of higher education (HEIs) are strategically positioned to provide services for and shape discourse surrounding women migrant SRH. By investing in and expanding online resources, counselling and telehealth services, multilingual literacy programmes and other support platforms, as well as by centring migrant and transnational epistemologies, HEIs in the United States can be key support systems for forced migrants, empowering these students to make informed choices about their bodies and sexualities, access vital care and thrive in their new communities. This narrative review recommends future research and practice at the intersections of refugee studies, digital technologies and higher education.

On the effectiveness of regulatory restrictions in conducting telemedicine consultations

The article examines the introduction of an experimental legal regime in the field of telemedicine in the Russian Federation. The authors investigate the general and experimental legal regulation in the field of telemedicine services. It is noted that the main prohibition leading to the emergence of the services in the field of medicine is a ban on clarifying and directly making a diagnosis within the framework of a remote consultation without prior face-to-face appointment with the attending physician. When establishing an experimental legal regime, this prohibition was relaxed, since it is possible to seek remote consultation from another doctor working in the same medical organization and having at least 7 years of experience in the specialty. It is stated that the information services that appeared to circumvent this prohibition are actually medical. In the course of the research, general scientific methods of cognition of the surrounding reality and legal matter, as well as special legal methods, including formal legal ones, were used to achieve these goals. It is noted that when establishing, within the framework of an experimental legal regime, the possibility of prescribing treatment or correcting it by another doctor working in the same medical organization as the attending physician who conducted the preliminary face-to-face appointment of the patient, medical organizations with an extensive network of branches receive advantages for development. In such a situation, it is possible to form two levels of medical care: within the framework of the first, primary face-to-face reception is carried out by the primary link of medical workers, within the framework of the second, specialized doctors conduct remote consultation to the patient (legal representative). The establishment of a ban on diagnosis and restrictions on the prescription of treatment remotely has led to the spread of shady online counseling services. Due to the motives and goals of the patient when accessing such a service, it is essentially medical.

Effectiveness of online counselling during COVID-19 in Zambia: clients' and therapists' perspectives

Population-based studies have shown that a growing number of counsellors have been providing counselling via the Internet. There are mixed findings regarding the effectiveness of online counselling compared to traditional face-to-face counselling and other modalities. During the COVID-19 outbreak, online counselling services were advanced as the only safe means of attending to mental health conditions, especially during the lockdowns. However, the effectiveness of online counselling remains unclear, especially in developing countries with low digital literacy and poor Internet connectivity. This study's main purpose was to investigate and determine the clients' and therapists' perspectives on the effectiveness of online counselling during the pandemic based on the level of preparedness, mode of delivery, and challenges faced. The study used mixed methods employing a parallel convergent design and collected data from 284 participants (44 therapists and 240 counselling clients). The study found that therapists were not prepared to offer online counselling services, but were compelled by high demands for counselling services from clients during the pandemic. Both clients and therapists cited the cost of data bundles to connect to the Internet as a major barrier. Furthermore, both clients and therapists indicated that the most effective platform was video conferencing. The findings also show that therapists observed slowed progress in the client's recovery due to clients missing sessions. Logistic regression results on factors associated with preparedness and positive perception of online counselling showed that older therapists and lay counsellors were less likely to be prepared and evaluate sessions as less effective, respectively. Living in Lusaka (the capital) was associated with higher odds of perceiving online counselling as effective. Client results showed that older clients had lower odds of being prepared, and the counsellor being prepared increased the odds of the online counselling being perceived as effective. The researchers conclude that online counselling, in the context of a developing country, is ineffective because of the cost of Internet connection, the multiplicity of information communication technology (ICT) channels, low digital literacy, and lack of knowledge or experience using these platforms.

Analisis Etika Profesi BK terhadap Pelaksanaan Layanan Konseling Berbasis Online

The development of the internet for information and communication has given rise to a new design approach known as Online-based Counseling. This style, influenced by technological advances, has become easier to achieve due to existing trends. Advances in communication technology have opened up new possibilities for counselors to be creative, especially in the application of e-counseling as a way for counselors to provide alternative methods in dealing with matters related to counseling. Nevertheless, the aim of this article is to examine the influence of Bk ethics on the provision of online counseling services. For this situation, a qualitative approach is used. Utilize scientific literature from national and international academic journals, including resources such as Google Scholar.

ONLINE CONSULTATION APPLICATION AT THE WOMEN AND CHILDREN PROTECTION UNIT OF THE INDRAGIRI HILIR RESORT POLICE STATION

This study aims to determine the role of the Protection of Women and Childre in dealing with children in legal cases in the jurisdiction of the Indragiri Hilir Resort Police Station. The form of online counseling services is an alternative problem solving that makes it easier for people to consult regarding problems within the family. Online counseling services are also a place to respond to any complaints, protect and facilitate the handling of complaints submitted by victims and the public, where the privacy of victims and suspects will be protected according to their rights. The research uses waterfall analysis modeling using UML (Unified Modeling Language). This system is made using the PHP programming language, MySQL database. The designed application works in accordance with the system design mechanism at the beginning of the research object. The final result of this research is an online consultation application, where on this website the public can fill out a consultation form directly and view information that is directly related to counselors, the Legal Aid Institute, psychologists and therapists from the Women's and Children's Protection Unit Indragiri Hilir Resort Police Station

Students' Perceptions And Preferences Regarding Moral Reasoning Through Online Counseling: A Systematic Study

The level of moral reasoning is very important for children to influence ethics. A student's moral reasoning can increase the desire to apply good morals to students. This study discusses online counseling to improve moral reasoning. The purpose of this study was to explain students' perceptions and preferences for online counseling services to help improve moral reasoning. The systematic review was carried out by the Systematic Review and Meta-Analysis (PRISMA) approach. Initially, there were 80 articles from three databases as follows: PubMed (6 articles), CINAHL (71 articles), and SINTA (3 articles). After reading the title and abstract, 72 articles were eliminated because the title was not under the purpose of the study, and one abstract was irrelevant in content. So, six articles (five articles in the Indonesian context and one article in the Malaysian context) were analyzed.

Pelatihan Penerapan Layanan Konseling Online Berfokus Solusi Bermuatan Nilai Pancasila pada Guru BK

The conditions of problems experienced by students in social media activities after the Covid-19 pandemic are increasingly disappointing. Student problems increase as time goes by and the use of the internet becomes more widespread. The use of the internet in social media has a significant impact on people's social lives. Communication is becoming easier and cheaper so that individuals can obtain information quickly. The dissemination of information and the communication process is one of the important points in the formation of a new phenomenon using social media. One topic of concern is attitudes or behavior of intolerance, hatred, or even racism on social media carried out by teenagers. Based on these conditions, guidance and counseling (BK) teachers in Malang Raya have difficulty choosing an intervention model that suits the characteristics and needs related to the problems they face. So far they have only used counseling or cybercounselling models that were developed based on Western theories, even though there is an obligation for guidance and counseling teachers to help high school students internalize moral values that are in accordance with Indonesian society. Therefore, implementing this training is important to improve the competency of Malang Raya BK teachers in implementing solution-focused online counseling services that include Pancasila values. The training implementation uses a structured learning approach (structured learning approach) combined with a project-based learning approach which is carried out in a combination of offline and online (blended learning) so that the training implementation is more effective with a continuous mentoring system. The implementation of community service in the form of training aims to increase the competency of Malang Raya High School guidance and counseling teachers in implementing cybercounseling or online counseling services focused on solutions to create Pancasila values.

Online Counseling through the Eyes of University Students

This study examined university students' knowledge levels, experiences, opinions, preferences, and suggestions for improving online psychological counseling services with a phenomenological qualitative research design. The data were collected in two stages using the Online Counseling Interview Form (OCIF) developed by the researchers. In the pre-COVID-19 period, researchers interviewed ten university students, and during COVID-19, they reached out to 11 more students. Descriptive analysis showed that students' knowledge levels and experiences increased, and most students were eager to use online counseling services. Moreover, students provided worth-stressing information about their preferences and suggestions regarding the announcement, design, and implementation of online counseling to improve online counseling services in universities.

The Impact and Response of Android Mobile Application Utilization of Health Consultations by Pregnant Women in Indonesia

The targets pertaining to Sustainable Development Goals for the period spanning from 2020 to 2021 have been revised downwards, notwithstanding a notable surge of 25 percent in the use of mobile-based health applications. Hence, the objective of this study is to create a mobile application called "Nutribid" that provides online counselling services for reproductive health and nutrition, specifically designed for Android devices. The participants of this research were 56 pregnant women residing in Purwadana Village, Indonesia, who utilised mobile devices equipped with the Android operating system. The findings indicate that a significant majority of the participants, above 90%, expressed agreement with the ease of identification, download, and use of the Nutribid application. Nevertheless, it is worth noting that a significant proportion, specifically 60.7% of the participants, expressed their dissatisfaction with the colour scheme employed in the application. Conversely, an overwhelming majority of the respondents concurred that the Nutribid application menu possesses commendable attributes such as ease of recognition, discoverability, legibility, and usability. The utilisation of mobile health applications has witnessed significant growth, yet, its integration into Indonesian society encounters many challenges attributed to the limited internet network infrastructure.

APLIKASI CYBER COUNSELING-NGOBROL YUK BERBASIS ANDROID (WHATSAPP) UNTUK MENINGKATKAN PSYCHOLOGICAL WELL-BEING SISWA SEKOLAH DASAR

This study aims to make it easier for counseling teachers to describe a model of online counseling services. BK teachers are required to be able to provide good and best service through the guidance and counseling process. Developments in Information and Communication Technology (ICT) can be utilized in cyber counseling and handling various services, currently almost all students have cellphones which on average can be used to build systems by optimizing cyber counseling applications based on Android (whatsapp) to improve psychological well-being of elementary school students. The development of communication in the era of digital technology helps provide counseling services more broadly. In the digital era, counseling is not only in the form of face-to-face meetings, but it can be done using the internet network with several applications such as Facebook, Twitter, Instagram, WhatsApp and various other types of applications. This counseling model is also called cyber counseling. This research method is a descriptive method, which aims to obtain an overview of the object of research. Retrieval of data by giving questionnaires to students about student responses to the application of online counseling which consists of two choices (yes / no). To determine the results of student responses to the implementation of online counseling, statistical analysis using presentation techniques was used. The effectiveness of this counseling is measured from student responses which are proven that students feel comfortable, relieved, easy to use the application, helped to solve the problems they face, and Back motivated to continue to achieve goals. Therefore, the cyber counseling-chat application based on Android (whatsapp) to improve students' psychological well-being should be used as a model for counseling services for elementary school students in the digital era effectively.

Implementasi Aplikasi “KONSELO” sebagai Multi-Platform Konseling Online Berbasis Sustainable Development Goals (SDGs) untuk Mereduksi Stres Akademik Mahasiswa bagi Konselor Perguruan Tinggi Negeri di Sumatera Barat

Academic stress can interfere with students studying in college. One effort that can be made to help students overcome academic stress is through online counseling services. Online counseling can be carried out effectively and efficiently if complete and adequate features support it. KONSELO is a product that we developed to meet the effectiveness and efficiency of implementing online counseling. To improve counselors' abilities in using the KONSELO application, Community Service activities are carried out through workshops and assistance in using KONSELO. Counselors who can operate the KONSELO application can use KONSELO as support for implementing counseling services in higher education to help students overcome academic stress.

EVALUASI PROGRAM BIMBINGAN DAN KONSELING BERBASIS CIPP PADA MASA PANDEMI COVID-19

The purpose of evaluating the Guidance and Counseling (BK) program at SMP Negeri 2 Ambarawa during the pandemic is to evaluate the context, input, process and product of the guidance and counseling program during the pandemic. This research is evaluative research. The principal provides full support in implementing counseling services during the pandemic by providing a schedule and budget allocation. The ratio of counseling teachers to students is fulfilled by the presence of school counselors with a background in counseling education. Facilities and infrastructure are in good condition, but do not yet have a special counseling room. BK services are carried out with the help of applications, namely Google classroom, and google forms used by school counselors for delivery systems in service activities with asynchronous types and in synchronous types using WhatsApp, Zoom or Google Meet depending on the agreement between teachers and students. The problems experienced in the implementation of online counseling services are less than optimal since not all students have devices. The essential material compiled by the MGBK is less appropriate to use, it is more appropriate to use a needs assessment of students to develop a BK program. School counselors provide time for learners to consult with flexible time, either through in-person or device-assisted.

College of education students’ attitude towards the use of online information dissemination tools for counseling in Ghana

Online counseling is widely regarded as a cost-effective and convenient means to provide basic counseling services, and it is increasingly being used in university treatment. However, it is unclear what amount of information and attitude students have about online counseling in colleges of education. This study looked at students' views toward and likelihood of using online counseling towards help information seeking and dissemination to see if it has the potential to increase overall service consumption. A survey was conducted and responded to by 411 students from two Ghanaian colleges of education and based on the Theory of Planned Behaviour, students' attitudes and intentions to use online counseling were investigated. The paucity of online counseling systems in the colleges of education is shown in the study, yet 94% of participants said they would use online counseling services if given the opportunity. Based on these findings, it is recommended that providing online counseling in parallel to face-to-face counseling could be an effective strategy for counseling units in colleges of education to boost service delivery and so better serve their students.

Online counselling services: The future of counselling and psychotherapy,

Purpose - The purpose of this paper is to stress the increasing imperativeness of counseling and psychotherapy in Nigerian universities, given the growing, strident, and persistent reports of maladaptive behaviors such as suicidal ideation and behaviors among university students.Method - The study employed the method of informed arguments to present online counseling as a veritable tool to assist the universities in linking the undergraduates with the sources of counseling and psychotherapy with the view to promoting their self-consciousness, self-understanding, and adequate mental health needed to develop top-level human resources.Result - It shares the experiences of online counseling interactions obtained from the Obafemi Awolowo University online counseling platform.Implication - Recommendations are also made to guide other universities in Nigeria and similar climes as to establishing their home-grown platform or sharing in the use of the existing dedicated platforms.Originality - The paper is one of the earliest to present an argument for including online counseling services in the systems of universities, particularly in the developing world. It is also the first to present a report of practical experiences garnered in such an established service in a Nigerian University to guide the establishment of more of such in other universities.***Tujuan - Tujuan dari makalah ini adalah untuk menekankan meningkatnya ketidaktegasan konseling dan psikoterapi di universitas-universitas di Nigeria, mengingat laporan yang terus meningkat, keras, dan terus-menerus mengenai perilaku maladaptif seperti ide dan perilaku bunuh diri di kalangan mahasiswa.Metode - Penelitian ini menggunakan metode argumen yang terinformasi untuk menyajikan konseling online sebagai alat yang tepat untuk membantu universitas dalam menghubungkan mahasiswa dengan sumber-sumber konseling dan psikoterapi dengan tujuan untuk meningkatkan kesadaran diri, pemahaman diri, dan kesehatan mental yang memadai yang diperlukan untuk mengembangkan sumber daya manusia tingkat atas.Hasil - Penelitian ini membagikan pengalaman interaksi konseling online yang diperoleh dari platform konseling online Universitas Obafemi Awolowo.Implikasi - Rekomendasi juga dibuat untuk memandu universitas lain di Nigeria dan negara lain yang memiliki iklim yang sama untuk membangun platform buatan sendiri atau berbagi penggunaan platform khusus yang sudah ada.Keaslian - Makalah ini adalah salah satu yang paling awal yang menyajikan argumen untuk memasukkan layanan konseling online ke dalam sistem universitas, terutama di negara berkembang. Makalah ini juga merupakan yang pertama yang menyajikan laporan tentang pengalaman praktis yang diperoleh dari layanan yang sudah mapan di Universitas Nigeria untuk memandu pendirian layanan serupa di universitas lain.

Pemanfaatan cybercounseling pada layanan bimbingan dan konseling di sekolah

in an increasingly developing era, the world is now entering the era of society 5.0 where humans coexist with existing technology. In every day the majority of the world community has carried out activities with the help of the internet. The development of technology in almost all fields has progressed including the provision of guidance and counseling services in schools. Nowadays, guidance and counseling services have progressed by following the times by implementing online counseling services or cybercounseling. With cybercounseling services, service delivery has no limitations in distance and time. This research was conducted to find out how the utilization of cybercounseling in schools. This research uses a literature study method in the form of journal articles. The results of the research obtained from cybercounseling services have benefits for guidance and counseling teachers with their students. Guidance and counseling teachers are expected to continue to make new innovations to be able to conduct counseling in an easy and effective way for their students.