Online Banking Research Articles

Towards a Greener Future: Sustainable Banking Practices in Bangladesh's Commercial Banks

Green Banking is nowadays the most crucial issues in the financial arena. Globally the financial institutions are trying to accord to conserve the environment. The central bank of Bangladesh also formed some policy regulations for the banks and financial institutions to gain feasible development. The prime objectives of such article toward present the current status of sustainable banking practices of commercial banks in Bangladesh. A questionnaire survey method was used to collect required data about green banking awareness, online banking, greener future, natural environment, ethical and energy efficiency, training for consumer awareness, communication transaction, solar& biogas, green deposits and accounts, sustainability of banking, minimizing greenhouse effects, reducing carbon footprint from banking activities, pollution checkup camps, mitigate the risk of climate change, focuses on saving paper, debit & credit cards practices on 300 employees of different commercial banks. Also secondary data was collected from various articles to learn throughout the green banking implementation. From this research it has been figured out that there is designed green banking practices of merchant banks in Bangladesh. In order to improve the degree of satisfaction, motivation of clients various programs are offered by the commercial banks. This report is not sufficient for developing any conclusion but still the report may be useful for designing any further study to evaluate the green banking facilities provided by the financial institutions in Bangladesh.

Impact of customer relationship management, financial literacy and social influence on online banking adoption: the moderating role of personal innovativeness

Impact of customer relationship management, financial literacy and social influence on online banking adoption: the moderating role of personal innovativeness

Influence of Informational Internet Banking on Performance of Copedu PLC Microfinance

Purpose: This study investigates the influence of informational internet banking on the performance of COPEDU PLC Microfinance in Rwanda. It explores how access to online banking information affects customer satisfaction, retention, and overall financial performance. By focusing on non-transactional digital services, the study evaluates the extent to which informational internet banking impacts transparency, customer engagement, and financial literacy among clients. Methodology: The researcher employed a descriptive case study research design that integrated both qualitative and quantitative approaches. The study population comprised 74 individuals, and therefore, a census sampling technique was employed to select all 74 respondents. The researcher employed the SPSS software application to analyze the data. Mean, standard deviation, and percentages are utilized for data analysis. Pearson correlations were employed to establish the relationships among the variables. Findings: The regression analysis results demonstrated a significant correlation between the predictors (Informational internet banking, Transactional internet banking, and Communicative internet banking) and the dependent variable, Financial Performance, with a R value of 0.720, indicating a high degree of correlation. The R Square value of 0.519 signifies that around 51.9% of the variance in financial performance is elucidated by these predictors. The adjusted R Square of 0.497 provides a more precise estimate by considering the number of predictors in the model. A substantial majority of respondents (57.1%) agree that internet banking provides easy access to account information, reflected in a high mean score of 4.57. Additionally, 68.6% believe that the availability of internet banking services has improved customer satisfaction, with a mean of 4.64. The data suggests that informational internet banking has effectively reduced the need for in-person visits (61.4% agreement, mean 4.50) and has enhanced transparency in financial transactions (55.7% agreement, mean 4.56). Furthermore, respondents acknowledge that internet banking has positively impacted COPEDU's operational efficiency (57.1% agreement, mean 4.53) and improved the speed and convenience of accessing financial information (57.1% agreement, mean 4.49). Lastly, the provision of timely financial updates through internet banking was seen to contribute to better decision-making, with 50% of respondents agreeing (mean 4.44). Overall, the findings underscore the critical role of informational internet banking in enhancing customer satisfaction, operational efficiency, and informed decision-making at COPEDU PLC. In conclusion, the study demonstrates that informational internet banking significantly enhances customer satisfaction and operational efficiency at COPEDU PLC Microfinance, indicating its essential role in modern financial services. Unique Contribution to Theory, Practice and Policy: The research was underpinned by agency theory, contingency theory, behavioral theory, and information theory. It is recommended that COPEDU continues to invest in and promote its digital banking services, ensuring that clients are aware of the benefits and features available to them. For future research, it would be valuable to explore the long-term effects of digital banking on client retention and financial performance, as well as to examine the challenges and barriers faced by customers in utilizing these services effectively.

Tietoturvan ja sisällöllisen saavutettavuuden diskurssit pankkialalla

The aim of the study is to find out how banks’ accessibility experts and customer service staff talk about the accessibility and information security of online banking services. The focus is on content accessibility, in which the content of the communication is understandable and easy to adopt. Research material was collected from accessibility experts and customer service representatives through interviews and a survey. Discourse analysis is used as a method of analysis. The results of the study show that content accessibility and information security are approached through equality, the bank’s reputation, and the security of services. As a conclusion of the study, it can be stated that information security offers a concrete perspective on content accessibility and emphasizes that it is an advantage for the bank to meet more than the minimum accessibility requirements in its online banking services, whereby the meaning of the language used in the content of the services is emphasized.

Evaluating customer satisfaction with the quality of online banking services after COVID-19: developing country perspective

Evaluating customer satisfaction with the quality of online banking services after COVID-19: developing country perspective

Customer Satisfaction in Online Banking Services: A Case Study of a Bank’s Clientele in Klang Valley, Malaysia

Customer Satisfaction in Online Banking Services: A Case Study of a Bank’s Clientele in Klang Valley, Malaysia

E- Banking Service Quality of Thrift Banks in Nothern Philippines

This study was conducted to determine the assessment of the quality of the e-banking service among thrift banks in Northern Philippines. Data was collected through a questionnaire. A convenience sampling technique was used to select the respondents. The study revealed that the frequency of client’s use of the service in banks played a significant role in their perception of service quality in thrift banks. It was found that online banking has provided excellent service quality in terms of reliability, responsiveness, efficiency, privacy and security, personal need, and site organization, with personal need as the highest, which indicates how thrift banks have prioritized the need of their customers to switch in online banking and incorporated these personal needs as a feature.

EVALUATING CUSTOMER SATISFACTION IN A PRIVATE BANK: INSIGHTS FROM A SURVEY IN BANGLADESH

Customer satisfaction is essential for a bank's success and loyalty. Satisfied customers are more likely to be loyal and recommend the bank to others. This study explores customer satisfaction at a branch of a private bank in Bangladesh. A survey questionnaire was utilized, and feedback was received from 100 customers. The analysis, based on mean and standard deviation, shows overall high satisfaction but highlights several areas of concern. Key issues include limited branch space, inadequate staffing, and dissatisfaction with cleanliness and customer service. The customers were largely neutral in their opinions on debit/credit card services and online banking. By improving poor areas, the bank can foster stronger customer loyalty and better service experiences.

From innovation to inclusion: The dynamic influence of fintech on financial accessibility and future scopes in India

Purpose – The purpose of this paper is analyze the effects of Fintech and its various sub-sets on Financial Inclusion. Additionally, the authors have analyzed the presence of Fintech in India, its emergence, and its future scope. Design/methodology/approach – As a literature review, no specific methodology is required. Findings – Research has shown core sub-sectors of Fintech like Reg-tech, Insur-Tech, Online Banking, and Digital Lending to be sectors that contribute the most to financial inclusion from Fintech if further investment is made these sectors have promising potential Research limitations/implications – The review would prove to be a dire catalyst in the research of present Fintech situations, aiding professionals in finding key sectors where further attention and investment in financial inclusion can prove to provide positive outcomes. Practical implications – The study highlights areas of Fintech that have the most positive impact on financial inclusion providing a clear path to investors and government officials on which areas to focus on. Social implications – As a literature review, there are only indirect social implications in the sense that the studies reviewed could be used to impact people’s lives. Originality/value – As a literature review, originality is not an applicable criterion, however, the study adds value for the reader by highlighting gaps in the current body of knowledge and bringing together various studies in one location.

ARTIFICIAL INTELLIGENCE IN THE COURT JUSTICE SYSTEM

Modern society is characterised by the pervasive presence of information and communication technologies. The growing demands of today’s economy and society for enhanced and efficient products and services have led to the continual advance­ment of the technological sector. Among these advancements, artificial intelligence stands out as a particularly noteworthy phenomenon. Artificial intelligence entails the capacity of computer programmes to emulate human intelligence and perform a wide array of tasks. Its implementation has ushered in various advantages, allowing indi­viduals to accomplish tasks like online banking, virtual meetings, and digital conver­sations without the requirement of physical presence. Despite these benefits, the adop­tion of new technologies also introduces potential risks to fundamental rights and freedoms, including privacy, personal data protection, and individual liberty. The ap­plication of artificial intelligence (AI) in the justice system has been a topic of grow­ing interest and debate. AI technologies are being explored and implemented in vari­ous aspects of the justice system to improve efficiency, accuracy, and access to jus­tice.

Evaluation of Quality Online Banking Services Using WASPAS Method

The rapid expansion of the Internet and advances in digital technology have revolutionized traditional banking methods, leading to the emergence of online banking. Online banking enables customers to conduct financial transactions anywhere, anytime, with unprecedented convenience and accessibility. This paper provides a comprehensive analysis of online banking, examining its benefits, challenges and impact on both banks and consumers. Key aspects such as security concerns, customer satisfaction, cost effectiveness and complexity in implementing online banking systems are discussed. Also, how online banking is reshaping the banking landscape, promoting greater competition, financial inclusion and digital transformation in the global economy. The advent of the Internet and digital technologies has fundamentally changed the way financial institutions operate, paving the way for online banking. Online banking, also referred to as internet or e-banking, allows customers to access a wide range of financial services through digital platforms. These services include checking account balances, transferring funds, paying bills and managing investments all from the convenience of a personal device. As customers increasingly demand fast, convenient and secure banking services, financial institutions have responded by embracing digital transformation. The shift to online banking has brought significant benefits such as reduced operational costs, improved customer experience and increased efficiency in financial services. However, along with these advantages, banks also face challenges related to cyber security, customer trust and the need for continuous technological upgrades to meet evolving consumer needs. The importance of research related to online banking lies in its profound impact on the global financial system and its growing relevance in the digital age. Understanding online banking is important for financial institutions, regulators and customers as it changes traditional banking practices and introduces new opportunities and challenges. Technological Advances and Innovations: Online banking is at the forefront of financial technology (FinTech), creating innovations in service delivery. Exploring this area allows for a deeper understanding of how technological advances such as mobile banking, artificial intelligence (AI) and block chain are improving efficiency, customer experience and the competitive landscape of banking institutions. Customer Behavior and Satisfaction: As more consumers shift to digital platforms, research on online banking provides insights into changing customer expectations and behavior. It highlights key factors influencing customer satisfaction, including usability, convenience and trust, helping banks refine their services to meet growing demands for seamless, personalized experiences. Cost Efficiency and Operational Impact: The financial sector has experienced significant cost reductions and operational improvements through the adoption of online banking. Understanding how banks can use online platforms to optimize resource allocation, reduce transaction costs and improve efficiency is critical for stakeholders looking to stay competitive and increase profitability. Security and risk management: As online banking systems become more pervasive, so do the associated risks—especially those related to cyber security. Research in this domain is essential for developing effective security protocols, understanding fraud prevention strategies, and managing data privacy concerns. It ensures continuous improvement of security measures to protect both financial institutions and consumers. Customer Satisfaction (Benefit), Transaction Speed (Benefit, sec), Implementation Cost (Non-Benefit, $000), Security Rating (Non-Benefit). System A, System B, System C, System D, System E.

Factors that Influence Customer Loyalty in Online Banking Among University Students

Banks confronted tough competition in acquiring and maintaining consumers with their e-banking platforms due to the rising rate of use of e-banking systems. Essentially, improving e-banking service quality is seen as the best strategic strategy for increasing client loyalty to the e-banking system. The purpose of this paper was to empirically investigate a comprehensive mechanism for enhancing customer loyalty toward e-banking platforms via e-banking service. Reliability, website design, privacy and security, and customer service and support were the dimensions used. The objectives of this research included exploring relationships between factors such as customer satisfaction regarding online banking, reliability of service, quality and performance, service privacy and security in transactions, website design and its use, and the service and assistance in the usage, and customer loyalty. The respondents were among part 2 to part 5 students from Human Resources Studies in a higher learning institution. The researcher distributed the questionnaire to the respondents through the online method using social media accounts like WhatsApp, Instagram, and Telegram. The findings of the research included that, value and relevance were insights strategies to develop loyalty among student users. This included development and promotions with products like educational loan assistance, scholarship tracking tools, budget budget-friendly debit cards with student-specific features. Rewards, points, and other incentives should be used to make sure that online banking is being used frequently. Plugging the site along with its social features through a community forum made sure the students provided peer-to-peer support in sharing financial tips and experiences.

The Impact of COVID-19 Pandemic on the Banking Industry and Its Customers

, including customer demand, digital transformation, risk management methods, and overall financial performance. Focusing on shifts in client demand for loans and financial products, the rise of digital banking, and banks' reactions to increased financial risks, this study examines how the pandemic affected conventional banking operations and customer interactions. The goals of the research are to look at how banks changed their services throughout the pandemic, how they dealt with risk, and how well they did financially. The research relies on secondary data analysis that scours academic journals, government documents, business reports, and bank records. Findings highlight a sharp drop in loan demand in the early phases of the epidemic, followed by a dramatic increase in demand for mortgage refinancing and corporate loans supported by the government. Online and mobile banking saw a meteoric rise in popularity as more and more clients made the switch. Lending restrictions and provisions for non-performing loans were tightened by banks in response to financial instability, which had a detrimental impact on their profitability. Better digital banking infrastructure, more robust risk management frameworks, and more adaptable financial products that can react to crises more effectively are some of the long-term consequences that the study emphasizes for the banking sector. At its end, the paper suggests ways financial institutions might be better ready for future disruptions and urges additional investigation into how fintech will play a role and how regulations will alter in the banking industry after a pandemic.

Applying Bayesian Networks for Detecting Bank Fraudulent Transactions in Nigeria

Bank fraud is an increasingly prevalent issue, causing substantial financial losses for both financial institutions and customers. Also, with the increasing prevalence of bank fraud, especially facilitated by online banking and digital payments, there is a pressing need for potential expertise deployment and advanced fraud detection techniques in real-world banking systems. This study specified the Bayesian Network models for detecting fraudulent bank transactions. Bayesian Networks offer a probabilistic graphical modeling approach that can effectively capture complex relationships and dependencies within financial data. Thus, the research aimed at developing a custom Bayesian network model trained on a large dataset of bank transactions comprising over one million bank transactions to classify instances as fraudulent or non-fraudulent. Python 3.11.10 was used for the graphical representations. Down-sampling was employed to reduce the dataset from its initial size of 1 million observations to 17,650 observations, ensuring a balanced representation of both fraud and non-fraud instances. Various estimation techniques: Maximum Likelihood, Bayesian Networks, and Expectation Maximization were employed and evaluated to learn the model parameters. The model's performance was measured using metrics: accuracy, precision, recall, F1-score, and ROC-AUC. The Bayesian Networks estimator achieved an overall accuracy of 66.18%, precision of 67.73%, F1-score of 64.06%, ROC-AUC of 66.13%, Recall of 60.77%, Sensitivity of 60.77% and Specificity of 71.50%. Also, the Maximum Likelihood achieved an overall Accuracy of 66.77%, Precision of 69.22%, F1-score of 63.96%, ROC-AUC of 66.71%, Recall of 59.45%, Sensitivity of 59.45% and Specificity of 73.97%. Likewise, the Expectation Maximization achieved an overall Accuracy of 66.83%, Precision of 69.31%, F1-score of 64.00%, ROC-AUC of 66.77%, Recall of 59.45%, Sensitivity of 59.45% and Specificity of 74.09%. On the confusion matrix, the model correctly classified 1272 instances as Non-Fraudulent transactions (True Negative). Also, it was observed that the model incorrectly classified 507 instances as fraudulent transactions when they were Non-Fraudulent (False Positive). The model similarly incorrectly classified 687 instances as Non-Fraudulent transactions when they were Fraudulent (False Negative). Finally, it correctly classified 1064 instances as fraudulent transactions (True Positive). These results demonstrated the Bayesian Network's ability to identify fraudulent transactions while minimizing false alarms accurately. The findings highlight the potential of Bayesian Networks as a robust framework for fraud detection in the banking sector, contributing to enhanced security and reduced financial losses. The developed model can be introduced into existing banking systems to strengthen fraud prevention strategies.

Cybersecurity behaviours of the employees and students at the Estonian Academy of Security Sciences

PurposeThe purpose of this study is to identify the most common characteristics that make Internet users at the Estonian Academy of Security Sciences (SKA) vulnerable to various threats. This includes password management habits, online banking, shopping and payment behaviours, time spent online, use of public Wi-Fi, gaming and watching movies online. Additionally, the study seeks to review the dangers users encounter and how cautious they are, such as which online activities they consider the most dangerous and which they perceive as safe.Design/methodology/approachThe data used in this paper is based on an overview of relevant literature, highlighting previous studies and methodologies and explaining why the human factor is considered the weakest link in cybersecurity. This research aims to help characterise the patrons of the SKA and make suggestions for future training and research. For this purpose, the students, administrative employees and academic staff of the SKA were investigated. A five-point scale questionnaire with 54 questions was used as the methodology of the study, considering the following four scales: risky behaviour, conservative behaviour, risk exposure behaviour and risk perception behaviour. The results are interpreted based on the literature, and data obtained from the completed questionnaires were analysed using Excel’s Data Analysis ToolPak. The results are presented mostly as tables and bar charts.FindingsThe research results show that the cybersecurity behaviour of employees and students is generally at a good level. However, some aspects of conservative behaviour need increased attention, such as the use of USB and other external media, opening links in emails too readily, monitoring the authenticity of visited websites and deleting browsing history before logging out. Cyber training has a noticeable effect on behaviour, particularly in the context of password management.Originality/valueNo previous research on cyber behaviour has been conducted in the context of Estonian higher education, despite the increasing number of cyber-attacks in this sector.

A BRIEF ANALYSIS OF THE BANKING INDUSTRY IN INDIA

This research paper explores the evolution and current dynamics of the Indian banking sector, focusing on the role of digital transformation and the performance of public, private, and foreign banks. Focusing mainly on the decadal data from 2013 to 2023, the study analyzes the growth of bank assets, the Credit-Deposit (C-D) ratio, and the penetration rate of online banking. The findings demonstrate that the banking sector in India has undergone significant changes, with technological advancements driving increased efficiency and customer reach. Public sector banks faced challenges due to non-performing assets (NPAs), while private sector banks showed robust asset growth, recovering quickly from the economic impact of the COVID-19 pandemic. Foreign banks also displayed resilience, with steady growth in assets. The research highlights the critical role of digital banking in modern banking services, contributing to financial inclusion and economic growth. KEY WORDS: public, private, foreign, assets, Credit-Deposit ratio, online banking

A Study on Green Banking Awareness of Customer's Perspective Concerning Tiruvallur District

In today’s business technology, banking is the backbone of each business, and technology plays a crucial role. The role of technology is dynamic speedily day to day, which additionally promotes the bank and monetary establishments. Bank is one of the very best monetary establishments that often explore the use and advantages of technology provided to customers through a range of services. Green banking could be a service that helps the client handle financial dealings or operations with the assistance of a Green device. Green devices include smartphones, tablets, etc. Green banking introduces the utilization of smartphone or alternative devices to control online banking transactions whereas remote from your laptop, portable computer, or other devices, like transferring cash from one account to a different account, electricity bill payments, gas bill payments, recharge Green, online looking, etc. Green banking is service that is additional by a bank or monetary establishments that enable to its customers to control monetary or banking transactions by victimization smartphone or tablets. Green banking is accessible 24*7 for patrons for financial transactions. The bank offered Green banking services to their customers to extend a lot of customers and take advantage of these services. Green banking is one of the world’s growing and quickest Green technologies during this paper analyzes the study of Green banking awareness of customer’s perspective for Tiruvallur District.

Donatio mortis causa: new signs of life? Rahman v Hassan [2024] EWHC 1290 (Ch)

Abstract In Rahman v Hassan [2024] EWHC 1290 (Ch), HHJ Paul Matthews held that registered land and online bank and shareholding accounts can form the subject-matter of donatio mortis causa, and that, respectively, handing over the land certificate or certain lease documents, and sharing the login/password, can suffice for ‘parting with dominion’ over them. It is suggested that difficulty regarding these assets stems from ambiguity as to whether the function of the ‘sufficient step to implement’/‘parting with dominion’ element(s) of the doctrine is to evidence donative intention or to perform a ‘transitive’ function (and, if the latter, what that function is).

Beliefs about the Stock Market and Investment Choices: Evidence from a Survey and a Field Experiment

Abstract We survey retail investors at an online bank to study how beliefs about the autocorrelation of aggregate stock returns shape investment decisions measured in administrative account data. Individuals’ beliefs exhibit substantial heterogeneity and predict trading responses to market movements. We inform half of our respondents that, historically, the autocorrelation was close to zero, which causes them to update their perceived current autocorrelation and return expectations. The treatment shifts respondents’ equity purchases during the COVID-19 crash months later in the direction implied by the intervention. Our results provide causal evidence about the drivers of disagreement and trade in asset markets. (JEL D83, D84, G11, G12, G41, G50)

Exploring the impact of cyber and traditional crime victimization: Impact comparisons and explanatory factors

As cybercrime victimization rates continue to rise, our understanding of their impact, especially compared to traditional crime, remains limited. To address this knowledge gap, we conducted surveys among 910 crime victims, measuring the impact of cyber and traditional variants of property, person-centered, and sexual crime. We compared the impact of: (1) residential burglary and hacking of online bank accounts; (2) doorstep deception and bank helpdesk fraud; (3) in-person threats and online threats; and (4) sexual assault and image-based sexual abuse. Impact was categorized into peritraumatic stress, internalizing problems, externalizing problems, financial impact, and damaged self-image. Our findings reveal that cybercrime impact mostly equals or exceeds that of traditional crimes. Disparities especially emerge in terms of higher peritraumatic stress experienced by victims of cyber property crime, and more damage to self-image suffered by victims of both cyber property and cyber sexual crimes. Furthermore, we identified significant determinants of victim impact among crime characteristics, and social, personal, and demographic factors, some varying between cyber and traditional crime. Our study emphasizes the implications of the technological nature of cybercrime and the relatively active role played by cybercrime victims, while also considering the issue of victim blaming. Furthermore, we underscore the need for targeted victim support and prioritization of cybercrime.