Omnichannel Retailing Research Articles

TEXTILE MERCHANDISING IN THE FAST FASHION ERA: ADAPTING TO RAPID CHANGE IN CONSUMER DEMANDS

Rapid changes in consumer preferences, technology breakthroughs, and mounting sustainability concerns have all had an impact on the fast fashion sector. This study investigates how textile merchandising is changing in this fast-paced world, with a particular emphasis on how companies are adjusting to meet customer expectations while maintaining speed and cost-effectiveness. By examining how these characteristics affect merchandising tactics, the study hopes to shed light on how fast fashion retailers can effectively negotiate the challenges of contemporary retail. The main goal of this study is to find out how fast fashion companies can handle sustainability issues and quickly adapt to changing consumer preferences by optimizing their merchandising strategies. The goal of the study is to comprehend how consumer behavior, sustainability, and technology interact to shape textile marketing techniques. To find new trends and best practices, this study uses a qualitative methodology to analyze secondary data from document analysis and scholarly literature. According to key results, technology is essential for enabling more individualized and flexible merchandising strategies, which enables firms to react swiftly to changing consumer expectations. Companies must manage this issue because the fast fashion model's emphasis on speed and inexpensive production frequently clashes with environmental objectives. Additionally, inventory management and coordination across many sales platforms are made more difficult by the omnichannel retail environment. The dependence on secondary data, which might not adequately reflect the subtleties of current customer behavior or the internal tactics of certain brands, is one of its limitations. Nonetheless, the results have important ramifications for theory and practice. The study theoretically advances our knowledge of how technology, sustainability, and consumer behavior interact in fast fashion merchandising. Practically speaking, it offers fast fashion companies’ useful information to improve their tactics, especially in the areas of inventory control, sustainability, and technological integration. Businesses can improve their competitiveness and long-term viability in a market that is changing quickly by implementing more adaptable, customer-centric strategies.

Emerging Trends in E-Commerce in Bangalore Urban District: Opportunities and Challenges for Local Businesses

The rapid growth of e-commerce in India has cemented Bangalore Urban District as a vital area for digital commerce, fueled by its advanced technological infrastructure and consumer base. This study investigates emerging trends such as mobile commerce, omnichannel retail, and social commerce, and examines their impact on local businesses. Through analyzing secondary data and industry insights, this paper identifies factors driving these trends, including high smartphone penetration, an expanding digital economy, and the unique tech ecosystem in Bangalore. The findings underscore the opportunities and challenges for businesses in Bangalore to navigate this competitive sector effectively, providing recommendations on leveraging digital innovations to foster growth.

Mnichannel Retailing Strategies and Customer Satisfaction of Food and Beverage Firms in Port Harcourt

This study investigated the relationship between omnichannel retailing strategies and customer satisfaction of food and beverage firms in Port Harcourt. Specifically, the objectives of the study were to determine how channel integration and customer experience relates with customer loyalty and repeat patronage of food and beverage firms in Port Harcourt. The chosen population for this study comprised thirty (30) registered food and beverage firms in Port Harcourt. The census approach was adopted to select our respondents for the study and the researcher purposively selected three hundred (300) respondents for the study, however only two hundred and forty (240) respondents provided information for the analysis of the data through a questionnaire. Kendall’ tab-u was used to test the four null hypotheses developed for the study. From results of the analysis it was revealed that channel integration and customer experience which are the proxies for omnichannel retailing strategies positively and significantly relate with customer loyalty and repeat patronage (measures of customer satisfaction) of food and beverage firms in Port Harcourt. Based on these findings, it was concluded that omnichannel retailing strategies and customer satisfaction of food and beverage firms in Port Harcourt reveals significant relationships between the dimensions of omnichannel strategies—channel integration and customer experience—and measures of customer satisfaction, specifically customer loyalty and repeat patronage. Therefore, the study recommended that food and beverage firms should focus on integrating their sales channels (physical stores, online platforms, mobile apps) to provide a seamless and consistent customer experience. This integration will likely improve both customer loyalty and repeat patronage.

Evaluating omni channel retailing in the emergence of industry 5.0: A perspective of South Asian generation Z

This study investigates the influence of Omnichannel-Retailing (OCR) on customer-retention (CR) for Generation Z (Gen Z) in the nascent Industry 5.0 era. Employing a survey with South Asian respondents, the research explores their experiences with retailer-provided omnichannel services. A novel model examines the relationships between OCR, customer-satisfaction (CS), CR, and customer-engagement (CE). Additionally, the model investigates the moderating role of Man-Machine-Collaboration (MMC) on the OCR-CR association. Process macro analysis is employed to assess mediation and moderation effects. The findings reveal positive associations between OCR and both CR and CE. Interestingly, CS does not mediate the OCR-CR relationship, suggesting a more nuanced effect of OCR on retention. However, CE emerges as a significant mediator. Furthermore, the moderating role of MMC is confirmed. This research holds novelty by examining the early stages of Industry 5.0 and its potential disruption of marketing practices, particularly for CR strategies targeting Gen Z in South Asia.

Physical stores versus physical showrooms: Channel structures of online retailers

To meet consumers’ expectations for experiential shopping, an increasing number of online retailers are expanding offline channels, with physical showrooms and physical showrooms emerging as the two most popular offline channel modes. Both channels can match consumers’ demand for on-site experiences. However, the two modes differ in terms of service cost, demand promotion efficiency, and channel differentiation generation. The article considers three channel structures: single online channel, online channel with physical store, and online channel with physical showroom, as well as two scenarios: non-competitive and competitive. This study examines whether online retailers should integrate offline channels and which offline channel mode they should use by comparing the profit changes of themselves and rivals when three channel structures are adopted in two scenarios. It is found that: (i) If there is a significant difference between the online and physical store channels, providing physical stores help online retailer raise profits. If the physical showroom is highly effective at promoting demand, omnichannel retailers will dominate the entire online market, and expanding physical showrooms is always profitable; (ii) Whether in a competitive or non-competitive environment, online retailers should weigh channel differentiation and the efficiency of the offline channel modes in promoting demand to select the best channel mode; (iii) Due to channel differentiation, online retailers’ creation of physical stores, as well as increasing competition among physical stores, will have no impact on rival retailers. However, providing physical showrooms will result in lower sales volume and revenue for rival retailers.

Revolutionizing Retail: An Empirical Study on the Impact of Generative AI in Omnichannel Strategies

This article examines the transformative impact of Generative AI (Gen AI) on omnichannel retail, exploring its role in enhancing customer experiences and streamlining operations across digital and physical platforms. Through a comprehensive analysis of current literature, industry case studies, and empirical data, the study investigates six key applications of Gen AI in retail: personalization and dynamic content creation, virtual shopping assistants, inventory and fulfillment optimization, marketing content generation, customer insights and sentiment analysis, and immersive AR/VR experiences. The findings reveal that Gen AI significantly improves personalization, operational efficiency, and cross-channel integration in retail. However, the research also identifies challenges in implementation, including data privacy concerns and the need for seamless technology integration. This article contributes to the growing body of knowledge on AI in retail and provides practical insights for retailers seeking to leverage Gen AI in their omnichannel strategies. The paper concludes by discussing future research directions and the potential long-term implications of Gen AI on consumer behavior and global retail practices.

The Transformation of Retail Through Digitalization: Analyzing the Impact of Online-Offline Integration and Augmented Reality on Consumer Shopping Experience

The retail industry has especially changed in the last three decades by the effect of the technological change. This study examines the impact of two major innovations: two emerging issues, namely the omnichannel retailing and the augmented reality (AR). Omnichannel retailing combines online and offline selling pointers wherein consumers get a completely integrated purchasing experience whereas AR makes product differentiation easy and allows consumers to engage with products. The concern of this research is to examine how these technologies affect consumers behavior, satisfaction, and loyalty. Therefore, the study adopted a mixed research method, where data was gathered through online questionnaires, interviews and case studies of organizations such as Walmart, Nordstrom, IKEA, and Sephora. Based on the research, there is a suggestion that the synchronization of online and offline purchase touchpoints enhances the shopping convenience and customization; meanwhile, the application of AR enhances the interaction and the confidence of the purchase. Some of other issues that were realized include data privacy and consistent branding throughout the communication channels. This research establishes that these technologies use in strategic processes improves consumer shopping experiences, but more research is required to investigate long-term outcomes and new directions for the retail industry.

Inventory Decisions Considering Returns in Omni-channel Retailing

Omni-channel retail is a new model that is achieved by integrating online stores and offline physical stores. The inventory decision problem considering returns under omni-channel retail is studied in two cases: considering same-channel returns under omni-channel retail and considering cross-channel returns under omni-channel retail. Based on the consideration of consumer returns and resale of returned products, the newsboy model is used to construct inventory decision models with the goal of maximizing retailer profits and analyze the models. Numerical analysis shows that the online store return ratio and the cross-channel return ratio have a significant impact on the inventory and profit of the retailer's offline physical stores and online stores. In particular, when the cross-selling profit is large, the cross-channel return ratio increases, and the retailer's profit increases accordingly, but the retailer's profit may decrease with the increase of the online store return ratio.

Retail reimagined: pricing optimization in single channel, multi-channel and omni-channel retailing

Retail reimagined: pricing optimization in single channel, multi-channel and omni-channel retailing

Enhancing Environmental Awareness for Sustainable Retail: Analysis of the Buy-Online-and-Return-in-Store Policy Adoption Using Theory of Planned Behavior

This study explores the context of buy-online-and-return-in-store (BORS) policy from an environmental perspective and conducts a comprehensive analysis through the theory of planned behavior (TPB). Adding environmental awareness and awareness of consequences provides a new perspective on how sustainable practices can be enhanced through an omni-channel retail strategy. Survey responses from 405 participants were analyzed using structural equation modeling. Results show that attitudes, subjective norms, and perceived behavioral control are key determinants of practical BORS policy. The study found that environmental awareness significantly influenced BORS adoption directly and indirectly by enhancing perceived behavioral control, whereas consequence awareness primarily affected adoption by shaping consumer attitudes. Compared with consumers who choose to return online, consumers who prefer in-store returns show higher environmental awareness, highlighting the environmental advantages of BORS. In addition, the BORS policy improves overall shopping satisfaction by integrating the convenient process of online purchases and offline returns, allowing consumers to switch freely between different channels. These findings provide valuable insights for retailers and policymakers seeking to promote sustainable consumer behavior to effectively promote the importance of sustainable retail practices.

Due date-oriented picker routing, an efficient exact solution algorithm, and its application to pick-from-store omnichannel retailing

The advent of e-commerce and omnichannel retailing has sparked renewed interest in picker routing in warehouses. This paper presents two significant methodological advances in this well-established field. First, it is a well-known fact that the parallel-aisle layout of warehouses, as opposed to general graphs, allows for polynomial-time solutions of the Traveling Salesman Problem. We show that the parallel-aisle structure can also be exploited when pickers are tasked with visiting storage positions associated with specific due dates. We establish that picker routing in warehouses, subject to soft due date constraints, is a binary NP-hard problem. We also present an exact branch-and-bound algorithm with pseudo-polynomial time complexity. This algorithm effectively solves instances with up to 60 picking positions and five cross aisles within a few seconds while guaranteeing optimality. Second, for even larger pick lists, we demonstrate the successful integration of our algorithm into a real-time framework. This approach allows us to avoid extended solution times that would otherwise delay the picker’s departure, without compromising the quality of the solution. To illustrate the practical relevance of these two methodological innovations, we apply our routing algorithm to the context of pick-from-store omnichannel retailing. By assigning due dates to critical products, we significantly reduce stockout occurrences for online customers. These stockouts occur when the stock level, initially deemed sufficient to confirm an online order, is depleted by walk-in customers before the picker reaches the relevant shelf.

Future Trends in Multichannel and Omni-Channel Retailing: Implications for Businesses and Consumers

Future Trends in Multichannel and Omni-Channel Retailing: Implications for Businesses and Consumers

What drives customer engagement in fresh food omnichannel retailing? The role of omnichannel integration, flow experience, and customer relationship quality

What drives customer engagement in fresh food omnichannel retailing? The role of omnichannel integration, flow experience, and customer relationship quality

Consumer perspectives on interventions to combat fraudulent product returns in omnichannel fashion retail

PurposeThe expansion of online shopping aligned with challenging economic conditions has contributed to increasing fraudulent retail product returns. Retailers employ numerous interventions typically determined by embedded perspectives within the company (supply side) rather than consumer-based assessments of their effectiveness (demand side). This study aims to understand how customers evaluate counter-fraud measures on opportunistic returns fraud in the UK. Based on the fraud triangle and the theory of planned behaviour, we develop an empirically informed framework to assist retail practice.Design/methodology/approachWe collected 485 valid survey responses about consumer attitudes regarding which interventions are effective against different types of returns fraud. First, a principal component section evaluates the policies' effectiveness to identify any policy grouping that could help prioritise specific sets of policies. Second, cluster analysis follows a two-stage approach, where cluster size is determined, and then survey respondents are partitioned into subgroups based on how similar their beliefs are regarding the effectiveness of anti-fraud policies.FindingsWe identify policies relating to perceived effectiveness of interventions and create customer profiles to assist retailers in conceptualising potential opportunistic fraudsters. Our product returns fraud framework adopts a consumer perspective to capture the perceived behavioural control of potential fraudsters. Results suggest effectiveness of different types of interventions vary between different types of consumers, which leads to the development of propositions to combat the fraud.Originality/valueThis study is unique in assessing the perceived effectiveness of a range of interventions based on data collection and advanced analytics to combat fraudulent product returns in omnichannel retail.

Mitigating Consumer Returns through Omnichannel Retail Operations: An EOQ Model under Stochastic Demand

Mitigating Consumer Returns through Omnichannel Retail Operations: An EOQ Model under Stochastic Demand

Unlocking the omnichannel shopping myth: can service convenience, shopping value and channel congruence strengthen perceived trust and satisfaction?

PurposeThis study broadens the understanding of how omnichannel service convenience, shopping value and channel congruence affect customer perceived trust and satisfaction and, in turn, affect selection intention after an omnichannel shopping experience.Design/methodology/approachTarget participants were recruited based on previous purchases from the Japanese clothing brand Uniqlo. A questionnaire was distributed via social media. In total, 341 valid responses were collected for structural equation modelling (SEM).FindingsThe results revealed that in omnichannel shopping context, perceived trust and satisfaction are positively affected by service convenience and shopping value and are especially affected by channel congruence. Further analysis showed that perceived trust and satisfaction have a positive effect on omnichannel selection intention, with satisfaction playing a mediating role in the relationships of omnichannel service convenience, shopping value and channel congruence with omnichannel selection intention.Originality/valueThis study contributes to the literature on omnichannel customer behaviour by shedding light on the antecedents of intention to select omnichannel retailers from the customer’s perspective.

Determinants of customer buying behaviour in omnichannel retailing: a systematic literature review and future research directions

PurposeAdvances in digital technologies and the growing number of touch points have had a significant impact on the shopping behaviour of omnichannel customers. Several research papers have explored different facets of omnichannel, but only a few have thoroughly explored the literature on showrooming and webrooming simultaneously. This paper aims to identify the key groups of antecedents influencing customer buying behaviour in omnichannel, under the influence of digital technologies, with a particular focus on showrooming and webrooming.Design/methodology/approachOur study conducted a systematic literature review to identify the factors influencing customers’ buying behaviour in omnichannel, which have been the subject of academic discussion over the last decade. We finalized 149 articles for the thematic analysis and identified three groups of antecedents: channel-related, product-related and consumer-related with their subgroups.FindingsUnder channel-related antecedents, cost and perceived benefits, search convenience, need for interaction and situational circumstances have been identified as major attributes. The expressiveness of the product, product demonstration and search and experienced products have been identified under product-related antecedents, followed by price consciousness, past experiences, perceived risks and shopping motivations as leading attributes under consumer-related antecedents. The study revealed the multifaceted influence of digital technologies on omnichannel buying behaviour. Digital technologies are shaping the antecedents related to channels, products and consumers. Digital technologies simultaneously mediate between antecedents and the selection of a specific path within an omnichannel environment. Showrooming and webrooming should no longer be seen as general concepts. The rise of digital technologies has led to the development of new consumer journey patterns and the blurring of distinctions between showrooming and webrooming. A conceptual framework has been proposed to understand consumers' omnichannel behaviour, having considered the identified antecedents and the role of digital technologies.Practical implicationsThis study advances the academic understanding of consumer behaviour in omnichannel under the influence of digital technologies and provides important implications for omnichannel management. With the advancement of digital technologies such as augmented reality and virtual reality, retailers should implement channel integration strategies to bridge the gap between online and offline channels, providing a memorable shopping experience for omnichannel customers.Originality/valueThis study is unique because it identifies and analyses the antecedents of consumer behaviour in omnichannel settings under the influence of digital technologies. It also uncovers new potential combinations of showrooming and webrooming patterns. The proposed framework can help retailers in their future planning of omnichannel strategies.

Vehicle routing problem for omnichannel retailing including multiple types of time windows and products

This paper addresses the capacitated vehicle routing problem for omnichannel retailing with multiple types of time windows (hard time windows and soft time windows) and multiple types of products simultaneously. The problem aims to transfer multiple products from a central warehouse to stores and satellites, where split delivery is allowed since the demands of stores or satellites are large and the different product types have different volumes. Based on different characteristics of purchasing channels, the time window of a store is a hard constraint while the time window of a satellite is a soft one. This type of vehicle routing problem exists extensively in omnichannel retail distribution systems in the logistics industry of China, which considers multiple purchasing channels for customers. Since this type of vehicle routing problem is an NP-hard problem and more complicated than the conventional vehicle routing problem with time windows, we design an adaptive large neighborhood search (ALNS) method to solve it. Finally, numerical experiments are conducted to evaluate the effectiveness of the proposed algorithm and reveal some managerial insights. The numerical experiments show that the proposed algorithm can obtain a high-quality solution under a shorter computation time compared with the state-of-the-art MIP solver (Gurobi).

Assessing the impact of multichannel sales integration on the efficiency and competitiveness of Ukrainian retail in the context of digital commerce

One of the most significant changes the business world is currently experiencing is the progressive development and adoption of digital commerce. Taking into account the rapid development of web and Internet technologies, e-commerce is increasing volumes on a global scale and is being formed as a separate branch of the economy. Every year from 30 % to 70 % businesses of all countries (regardless of their level of development) are moving to the online environment. This is especially true for business entities that carry out trading activities. The object of the study is the process of integrating multichannel sales in retail trade in Ukraine, with a focus on its impact on the efficiency and competitiveness of enterprises in the market. The problem under consideration is to determine the most effective methods and strategies for implementing e-commerce in the Ukrainian economy, which is under the influence of martial law and other socio-economic factors. The main results of the study show that the integration of online and offline sales channels significantly increases business productivity. It was found that the use of omnichannel platforms can significantly improve customer interaction and increase sales. In particular, the analysis showed that properly integrated sales channels can increase the efficiency of enterprises by 20–30 %. These results can be explained by the high level of adaptability of Ukrainian companies to new technologies and their ability to quickly integrate digital platforms into their business processes. The study also confirmed that businesses that actively use omnichannel strategies achieve higher levels of efficiency and competitiveness. In practice, these results can be applied to the real-life conditions of Ukrainian retailers. This is especially true for small and medium-sized enterprises seeking to increase their market presence through the introduction of modern technologies and the integration of various sales channels. Using the data obtained will allow companies to optimise their business models, develop effective marketing campaigns and improve customer interaction. The findings can also be applied to the analysis of omnichannel retailing and digital commerce in other countries at different stages of retail development. This study also provides practical recommendations that may be useful for international companies and academics interested in improving retail performance.

The Impact of Modern Lifestyles on Eating Habits and Food Shopping Behaviors: A Case Study of Omnichannel Retail Consumers Aged 25–40 in Athens

The Impact of Modern Lifestyles on Eating Habits and Food Shopping Behaviors: A Case Study of Omnichannel Retail Consumers Aged 25–40 in Athens