Office Employees Research Articles

Relationships among employee-friendly organization, performance, and turnover intention in the maritime industry: the mediating role of organizational happiness & collective efficacy

ABSTRACT The concept of an employee-friendly workplace has emerged as a novel area of discussion within the human resources departments of organizations, coinciding with the adoption of employee-centric management strategies. Due to its recent inception, literature on this subject remains relatively sparse. However, existing studies suggest that workplace happiness significantly influences various aspects of work dynamics, including job performance, turnover intention, and collective efficacy. This study seeks to elucidate the interrelation between employee-friendly workplace amenities, employee happiness, collective efficacy, turnover intention, and individual performance within a maritime organization context. Data collected from six hundred onshore office employees of a Turkish ship-owner and port operator organization via an online questionnaire were subjected to structural equation modelling using the LISREL version 8.8 statistical package programme. The findings reveal that organizational happiness serves as a mediating factor in the relationship between employees’ perceptions of work type and workplace amenities and individual performance. Through this investigation, the study aims to offer valuable insights into the mediating roles of organizational happiness and collective efficacy in the workplace.

Central obesity and associated factors among public service employees in Adama Town in Ethiopia

The prevalence of obesity is rapidly increasing, contributing to 678 million obese adults and rapidly increasing in lower-income countries. This study assessed the magnitude of central obesity and associated factors among public service office employees in Adama Town in the Oromia Regional State in Ethiopia. An institutional-based cross-sectional study was conducted from January 1 to February 26, 2020, among 590 public service employees. The data were collected by using interviewer-administered questionnaires and anthropometric measurements. The data were coded, entered, cleaned, and entered into Epi Info version 7, and subsequently exported to SPSS version 26 for statistical analysis. Binary logistic regression was used to check the associations between the explanatory and outcome variables. The adjusted odds ratio at a 95% confidence interval was used to estimate the strength of associations. A P value < 0.05 indicated statistical significance. The overall prevalence of central obesity among public service office employees was 24.2% (95% CI 20.9, 27.8). In a stratified analysis, the prevalence of central obesity was 29.9% in male and 14.9% in female employees. The multivariate analysis showed that using motorized transportation (AOR = 2.20, 95% CI 1.110, 4.385), eating food out of the home (AOR = 1.76, 95% CI 1.107, 2.800), drinking alcohol (AOR = 1.85, 95% CI 1.104, 3.128), being aged 33–42 years (AOR = 3.83, 95% CI 1.964, 7.472), 43–52 years (AOR = 4.34, 95% CI 2.151, 8.765) and 53 years and above (AOR = 10.33, 95% CI 3.783, 28.242), not engaging in moderate physical activity (AOR = 2.32, 95% CI 1.484, 3.631) and having a chronic illness (AOR = 1.97, 95% CI 1.177, 3.316) were statistically associated with central obesity among public service office employees in the study area. Nearly 25% of public service employees in the town had central obesity, which is a risk factor for metabolic syndromes. Mode of transportation, eating food out of home, drinking alcohol, age, level of physical activity, and presence of chronic illnesses were found to be independent predictors of central obesity. The public administration in the town should design a feasible preventive strategy to reduce the burden of obesity among public service employees in the study setting.

Guest Service Ambassador Performance: Post-Crisis Adaptation

The purpose of this study is to analyze the performance of guest service ambassadors at Hotel XYZ in the new normal era. The research method used is descriptive qualitative. The techniques used to collect data include interviews with front office managers, and also observations of guest service employees. Other data that supports this study comes from literature, journal references, books, and articles about the front office department and employee performance. This study uses the Performance theory which contains four indicators to measure performance, namely quality, quantity, cooperation, and responsibility. From the results of the study, it can be seen that performance still needs to be improved because there are indicators that are not optimal, namely the quantity indicator. The suggestion that can be given is that training should be held such as communication exercises for the guest service Ambassador section in terms of upselling.

The Influence of Information and Communication Technology (ICT) in Supporting Front Office Operational Activities at SSU, Bali

This study aims to determine the influence of Information and Communication Technology (ICT) in supporting front office operational activities at Six Senses Uluwatu, Bali. This study uses quantitative and qualitative descriptive methods. Data were collected through questionnaires distributed to 24 front office employees with 22 statement indicators based on the Technology Acceptance Model (TAM) concept. The results showed that the majority of respondents strongly agreed with the ease of use of ICT (perceive ease of use), then the majority of employees strongly agreed with the usefulness of ICT (perceive of usefulness), and strongly agreed with the acceptance of technology (acceptance of IT) with the highest average value of 4.29. However, there are several obstacles faced in the use of software and hardware; such as frequent system errors, limited tools and devices that make it uncomfortable. This study concludes that the existence of ICT has a very important influence in supporting front office operational activities because it affects the quality of service provided to guests. Therefore, it is necessary to carry out maintenance and renewal of ICT devices periodically to overcome the obstacles that arise.

Optimizing Employee Communication Skills To Enhance Service Quality In The Front Office Department Of Radisson Blu Hotel Bali Uluwatu

In the current era of globalization, business competition in the tourism industry is becoming increasingly fierce. One of the critical factors in attracting consumer interest is the quality of service. Communication skills are the ability to convey information clearly and effectively to others. In the context of service, good communication skills help employees understand the needs and desires of consumers, thus providing service that meets expectations.Purpose: of this study that is optimize the communication skills of employees in the Front Office Department at Radisson Blu Bali Uluwatu Hotel to improve service quality.Methods: of This study employs a descriptive qualitative method to determine the research results.Implications: Interviews with three receptionists, each answering five identical questions, revealed that communication skills need to be continuously enhanced to improve the quality of service at the hotel.Observations of 4 employees showed poor results in several aspects, such as politeness in speech, tone of voice, and English proficiency, indicating that communication skills in the Front Office Department of Radisson Blu Bali Uluwatu Hotel still need significant improvement. Good communication skills are essential for Front Office employees, as they represent the first point of interaction between guests and the hotel. Optimal communication quality can enhance a guest's first impression, influence their level of satisfaction, and strengthen customer loyalty. High-quality service in a hotel depends on how well employees can effectively respond to guest needs. Good communication ensures that messages are conveyed clearly and promptly, minimizing misunderstandings and improving service efficiency.

Pengaruh Disiplin Pegawai, Kepemimpinan dan Lingkungan Kerja terhadap Kinerja Pegawai dengan Kepuasan Kerja sebagai Variabel Mediasi pada Kantor Kecamatan Maulafa Kota Kupang

The aim of this research is to determine the influence of leadership, work environment and job satisfaction variables on employee performance at the Maulafa District Office, and the ability of job satisfaction variables to mediate the influence of work discipline, leadership and work environment on the performance of Maulafa District Office employees. The quantitative approach used in this research, while the sample consisted of 37 employees of the Maulafa District Office. Questionnaires were used to collect data, which was then analyzed using the SmartPLS program and descriptive and inferential statistics. The research results show that work discipline, leadership, and work environment have a significant influence on employee job satisfaction. This also shows a significant influence on employee performance, with job satisfaction mediating the influence of leadership and work environment on employee performance compared to job satisfaction mediating the influence of work discipline on employee performance.

Knowledge, Attitude, and Practice of Office Employees in Qom, Iran Regarding Dental Treatment During the COVID-19 Pandemic Based on the Health Belief Model

Background and Objectives: COVID-19 can spread from human to human primarily through respiratory secretions. In this regard, dental procedures can pose a high risk of COVID-19 transmission. This study aims to investigate the knowledge, attitude and practice (KAP) of office employees in Qom, Iran regarding dental treatment during COVID-19 pandemic based on health belief model (HBM). Methods: This cross-sectional study was conducted on 510 office employees in Qom Province. Data collection tools included a demographic form and a KAP questionnaire based on the HBM constructs. Results: The mean age of participants was 36.7±9.1 and 252(52%) were female. The practice variable had a statistically significant relationship with perceived susceptibility (P&lt;0.001), perceived barriers (P&lt;0.001), history of vaccination (P&lt;0.001), and history of chronic diseases (P&lt;0.001). Age had a significant relationship with perceived severity (P&lt;0.001) and perceived benefits (P&lt;0.001). Gender had a significant relationship only with perceived severity (P&lt;0.001). Marital status had a significant relationship with knowledge (P&lt;0.001), perceived severity (P&lt;0.001) and perceived barriers (P=0.03). Educational level had a significant relationship with knowledge (P=0.01), perceived severity (P&lt;0.001), perceived benefits (P&lt;0.001), perceived barriers (P&lt;0.001). History of vaccination had a significant relationship with knowledge (P&lt;0.001), perceived susceptibility (P&lt;0.001), perceived severity (P=0.02), and perceived benefits (P=0.02). History of chronic disease had a significant relationship with perceived susceptibility (P&lt;0.001), perceived severity (P&lt;0.001), perceived benefits (P&lt;0.001), and perceived barriers (P&lt;0.001). Conclusion: knowledge, perceived susceptibility, perceived severity, perceived benefits and perceived barriers of office employees in Qom regarding dental treatment during COVID-19 pandemic are at moderate level. Their perceived susceptibility and severity have a positive relationship with visiting dental clinics.

Zbyt długi żywot ustawy o pracownikach urzędów państwowych

In 1982, the Act on State Office Employees was passed. Despite the establishment of the civil service, which, according to Art. 153 of the Constitution should serve government administration offices, the 1982 Act is still in force, although its repeal has been announced many times. This is mainly because the 1982 Act, unlike the Civil Service Act, does not provide for a public procedure for equal recruitment for vacant official positions, which allows all political decision-makers to fill these positions through their discretion. However, this constitutes a violation of Art. 60 of the Constitution, which provides citizens with equal access to public service. The data collected under the Act on Access to Public Information shows that the number of people subject to the 1982 Act is very large and, moreover, that numerous important positions in the offices of the supreme state administration bodies are filled on its basis. This is to the obvious detriment of the public interest, especially since the 1982 Act does not contain a whole range of legal structures and requirements intended to ensure professional, reliable and impartial operation of the administration, as required by Art. 153 of the Constitution. The article contains a polemic with arguments about the need for special trust in employees, pointing out their extra-legal nature, as well as the dangers resulting from these assumptions. The thesis is the need to repeal the 1982 Act as soon as possible, as it has already been announced many times.

Pengaruh Kompensasi dan Lingkungan Fisik terhadap Kepuasan Kerja dan Kinerja Karyawan

This research proposal was put forward to identify how the effect of compensation on job satisfaction, the effect of the physical environment on job satisfaction, the effect of job satisfaction on employee performance. The type of research that will be carried out is explanatory research or explanatory research where this research aims to analyze the relationship between exogenous variables and endogenous variables. Exogenous variables in this study include compensation, physical environment and work satisfaction, while the endogenous variables are employee performance. The population to be analyzed in this research proposal is 133 production and office employees of CV Garuda Plastik in the Demak area. The sample in this study was determined using a purposive sampling method with a total of 100 respondents. For the research analysis method used is a quantitative analysis method using multiple linear regression analysis. The supporting application program used is SPSS 22. The results of the study show that compensation has a positive and significant effect on job satisfaction. The physical environment has a positive and significant effect on job satisfaction. Job satisfaction has a positive and significant effect on employee performance

ANALISIS KOMUNIKASI DAN MOTIVASI KERJA DALAM RANGKA MENINGKATKAN KINERJA KARYAWAN PADA HOLIDAY INN RESORT BARUNA BALI

This research aims to analyze the influence of communication and work motivation on employee performance at the Holiday Inn Resort Baruna Bali. Data was collected through a survey using a questionnaire filled in by the office employees. The data analysis methods used include correlation analysis, multiple linear regression, coefficient of determination, as well as hypothesis testing using the t test and F test. The research results show that both communication and work motivation partially have a positive and significant influence on employee performance. Simultaneously, communication and work motivation have also been proven to have a positive and significant effect on employee performance, as indicated by the calculated prob.F value (sig.) of 0.000, smaller than the significance level of 0.05 or 5%. Overall, the independent variables, namely communication and work motivation, are able to influence the dependent variable, namely employee performance, with an R square (R2) value of 57.8%. The remaining 42.2% is influenced by other factors outside the variables studied.

Pengaruh Sistem Informasi Akuntansi dan Pengendalian Internal Terhadap Kinerja Karyawan Pada BRI Kantor Cabang Gorontalo

The purpose of this research is to determine the effect of accounting information systems and internal control on the performance of BRI Gorontalo Branch Office employees. The type of method used in this research is a quantitative method with data collection techniques using questionnaire surveys and observation. The number of respondents in this research was 40 respondents consisting of Branch Managers, Managers, Supper Visors, Tellers, CS, Marketing and Support at Bank BRI. The tool used in this research uses multiple linear regression analysis. The research results show that 1. Accounting information systems have a positive and significant effect on employee performance. 2. Internal control has a positive and significant effect on employee performance. 3. Simultaneously the accounting information system and internal control have a positive and significant effect on employee performance with a determinant value of 62.3% while the remaining 37.7% is explained by other variables not examined in this research.

Comparative Analysis of Taste Perception Among Airline Pilots, Construction Workers, and Office Employees.

Objective Occupational exposures may influence gustatory sensations through mechanisms such as fatigue, acute or chronic stress, circadian rhythm disruptions, and exposure to various chemicals. In this cross-sectional study, we sought to compare taste perception across three professional groups, namely airline pilots, construction workers, and office employees, by assessing taste identification times for sweet, salty, sour, and bitter flavors, alongside salivary pH levels. Methods The study cohort consisted of 90 healthy male participants, with 30 individuals in each occupational group, matched for age and professional experience. Salivary pH was measured using pH meter paper, whereas taste identification times were assessed using aqueous solutions applied to dissolvable strips for each taste. Results There were no significant differences in salivary pH among the study groups. However, airline pilots exhibited a significantly longer identification time for sweet taste (9.8 ± 3.9 seconds) compared to construction workers (7.0 ± 3.1 seconds, P < 0.05) and office employees (7.1 ± 3.3 seconds, P < 0.05). Conversely, construction workers demonstrated a significantly prolonged identification time for sour taste (6.1 ± 2.9 seconds) compared to pilots (4.2 ± 2.6 seconds, P < 0.05) and office employees (4.6 ± 2.5 seconds, P < 0.05). No significant differences were observed in the identification times for salty and bitter tastes across the groups. Conclusion We found significant differences in taste perception among airline pilots, construction workers, and office employees, particularly concerning sweet and sour tastes. These findings suggest that occupational factors may influence gustatory function in a complex manner. Further research is warranted to explore the underlying mechanisms and potential implications for dietary habits and health within specific occupational groups.

Design of Online Office Employee Attendance System on Website Based on HTML and CSS

Design of Online Office Employee Attendance System on Website Based on HTML and CSS

Distribution of Lithuanian publications by J. Zavadzkis firm 1805-1864

J. Zavadzkis' firm—one of the largest printing, publishing, and distributing firms in Lithuania—was the most important enterprise in the publishing and trade of Lithuanian books in the 19th century. The extent of the Zavadzkis family's trade in Lithuanian books directly depended on the publishing activity of the firm. The passive publication of Lithuanian books in the period of 1805-1852 resulted in a minimal extent of Lithuanian books sold. It didn't reach 1% of book sales during the period described. The trade of Lithuanian books became very active in 1853-1864, during the years of intensive publishing of Lithuanian books, when one-third of all books printed at that time appeared from the firm. In addition to the bookshop in Vilnius, which had been in operation since 1805, a bookshop in Varniai was established in 1853. The bookshop in Varniai, being located in the center of Lithuanian democratic culture and the most Lithuanian and literate part of Lithuania, became a very important center for the distribution of Lithuanian books. The extent of trade at the bookshop in Varniai was larger than that in Vilnius. In 1853-1864, the bookshop in Vilnius sold about 16,000 copies of Lithuanian books, while 280,000 copies were sent to Varniai. There were 45 titles of books published by the Zavadzkis family. There were also publications by L. Ivinskis, S. Daukantas, M. Valančius, and M. Akelaitis. The number of Lithuanian book titles compared with titles in other languages was very small in both the Vilnius and Varniai bookshops due to second editions or large print runs. Customers acquired books in different ways; trade "by counter" was not very popular. Small traders engaged in commission trade often resold books to the main customers, who were peasants. Book sales particularly thrived at annual fairs in various towns and small towns across Lithuania. The fairs in Šiluva and Kalvarijos were particularly famous, and special shipments from the Vilnius bookshop were arranged for them. Other customers, such as office employees, doctors, teachers, chemists, and clergy from different regions, often subscribed to books and received them by mail. The customers of the bookshops were spread throughout Žemaičių and Vilnius dioceses. J. Zavadzkis' firm used book advertisements by making bibliographical lists of books and printing them on book covers or in separate publications. In 1858, the first trade bibliographical publication appeared in Greater Lithuania.

How the role of digital leadership and public service reform on bureaucratic revitalization? An empirical study of e-government implementation

This research investigates the relationship between the variables of public service reform (PSR) and bureaucratic revitalization and the relationship between digital leadership (DL) and bureaucratic revitalization. The research method used in this research is quantitative survey research which aims to determine the relationship between two or more variables. The research method for this research is quantitative associative, the population of this study is senior immigration officers. The data analysis method uses structural equation modeling (SEM) partial least squares (PLS), the respondents for this study were 634 senior immigration office employees who were determined using the simple random sampling method—non probability sampling, the questionnaire was designed to contain statement items using a 7 point Likert scale. A closed questionnaire is a list of questions or statements that are equipped with multiple answer choices expressed in scale form. The Likert scale used in this research is (1) strongly disagree, (2) disagree, (3) quite disagree, (4) neutral, (5) quite agree, (6) agree, (7) strongly agree. Data processing in this research used SmartPLS software. The independent variables of this research are digital leadership and public service reform and the dependent variable is bureaucratic revitalization. The stages of data analysis in this research are the outer model test which includes convergent validity, discriminant validity and composite reliability as well as inner model analysis, namely hypothesis testing. The results of this research show that public service reform has a positive and significant relationship to bureaucratic revitalization and digital leadership has a positive and significant relationship to bureaucratic revitalization. This research implies that leaders focus on engaging, using, and handling the uncertainty of emerging technologies, digital tools, and data, leaders to support bureaucratic revitalization, the immigration department must implement digital leadership, immigration leaders should encourage the use of digital platforms in their organizations, support and facilitate digital transformation. The immigration department should increase the revitalization of the bureaucracy, the immigration department should carry out public service reforms. Public services are to be good if they fulfill several principles of public interest, legal certainty, equal rights, balance of rights and obligations, professionalism, participativeness, equality of treatment/non-discrimination, openness, accountability, facilities and special treatment for vulnerable groups, timeliness, speed, convenience and affordability.

How to evaluate the management culture in a company

The article describes the author’s methodology “3D model of management communications”, which allows assessing the management culture both in a separate department and in the company as a whole. The tool contains indicators of the quality of management communications in three directions — local, vertical and horizontal, which allows you to obtain a holistic picture of the health of the management culture in the diagnosed structure. Based on the results of the assessment, it is possible to conduct a comparative analysis of management culture in diff erent departments and formulate a cultural transformation program throughout the company. The “3D model” focuses on middle management as the main carrier of management culture in the organization. Currently, this methodology is used in several Russian companies as part of projects to develop management culture. The article is aimed at experts who are responsible in their companies for implementing initiatives to improve the quality of management: HR specialists, project office employees, top managers.

Instalasi Jaringan Komputer Sebagai Penunjang Layanan Administrasi Masyarakat Nagari Bomas

Currently, Bomas Village is still experiencing obstacles in terms of smooth public administration services. This is caused by several factors, including the lack of adequate computer network infrastructure. Currently, the computers in the Bomas Village Head's office are not connected to each other, making it difficult to communicate and share data. Data processing and information delivery are still mostly done manually, so it is time consuming and inefficient. In addition, officers at the Bomas Village Head's office still do not have adequate expertise in using information and communication technology. In the implementation of Community Service in Bomas Village, Sungai Pagu District, South Solok Regency, it consists of the following stages: (1) To provide solutions to computer network installation problems in the Bomas Village Head's Office (2) to provide knowledge about computer network maintenance to Bomas Village Head's office employees. With these method stages, the implementation of Community Service activities can be carried out properly. Through the installation of a computer network, Bomas Village Head's office employees can send and exchange data/file correspondence quickly and one printer can be used by all computers/laptops practically and easily through the printer sharing feature. The more optimal use of information technology through this activity has succeeded in introducing computer networks to village head office employees. This is expected to increase digital literacy in the community and encourage the use of technology in various aspects of life

The Effect of Transfers and Workload on the Performance of Cooperative Office Employees

The Effect of Transfers and Workload on the Performance of Cooperative Office Employees

Factors affecting GEN Z’s intention to leave jobs in Vietnam

This study examines the factors affecting Gen Z’s intention to leave jobs in Vietnam. The Gen Z workforce is a fundamental human resource in society. However, the mounting rates of job turnover within this demographic have emerged as a notable cause for concern. This study, based on social exchange theory and self-concept theory, aims to evaluate the impact of various factors on the intention to leave among office employees from Gen Z in Vietnam. The study utilized a mixed-method, combining qualitative research (focus groups with 7 official employees) and quantitative research methods (Cronbach’s Alpha, Exploratory Factor Analysis-EFA, Pearson correlation, and multivariate linear regression). A sample of 385 office employees was surveyed, and data was analyzed using SPSS 26 software. The results revealed that stress at work (SW) positively affects office employees’ intentions to leave jobs. In contrast, some factors such as career advancement (CA), corporate social responsibility (CSR), work environment (WE), ethical leadership (EL), and salary policy (SP) negatively affect official employees’ intention to leave jobs. Drawing on these results, managers can better understand how to mitigate the intention to leave jobs among office employees from Gen Z in Vietnam through adjustments in career advancement, corporate social responsibility, work environment, ethical leadership, and salary policy. The study acknowledged certain limitations and provided avenues for future research.

Pengaruh Beban Kerja dan Work Life Balance Terhadap Produktivitas Kerja Pegawai pada Dinas Pendidikan dan Kebudayaan Kabupaten Tasikmalaya

The purpose of this study was to determine the effect of Workload and Work Life Balance on Employee Work Productivity at the Tasikmalaya Education and Culture Office. The method used in this study is causality, with a research sample of 64 respondents who are structural employees of the Tasikmalaya Education and Culture Office, by using primary data. The analysis tool used in this study was multiple linear regression using SPSS version 25. Based on the results of the study, it can be seen that Workload and Work Life Balance simultaneously have a significant effect on the Work Productivity of Employees of the Tasikmalaya Regency Education and Culture Office. The workload partially does not have a significant effect on the work productivity of employees of the Education and Culture Office of Tasikmalaya Regency and Culture Office Employees and Work Life Balance partially has a significant effect on the Work Productivity of Tasikmalaya Regency Education and Culture Office Employees.