Offer Online Services Research Articles

Digital reference services in public university libraries in Rajshahi, Rangpur, and Khulna division

The development of information and communication technologies, the availability of information online, and the wide spread of the internet have changed the trends of library services. On the other hand, the user’s attitudes towards the library change. The users want digitalized resources and online services. To serve information seekers, there is no other way than digital reference service. Digital Reference Service is the only way to give the right information to the right users at the right time. Digital Reference Service provides a user assistant when they want while sitting at home. University libraries are an important part and parcel of higher education, and the users of these libraries, such as students, faculty members, and researchers always involved in education. They will need any type of information or document at any time. To fulfill their requirement and to achieve their satisfaction, there is no alternative to Digital Reference Service (DRS). From this study, it is found that the mentality of library professionals has changed. They try hard to make the library digital and provide internet-based services. Public university libraries offer a large number of databases to meet the needs of users. Besides these, the university libraries offer online services like Current Awareness Service (CAS), Selective Dissemination of Information (SDI), institutional repositories, and so on. They faced some problems with providing DRS. This study provides some recommendations that will help them to run digital reference services smoothly.

Digitization Techniques Most Commonly Used for Promoting the Conservation of Library Collections

This paper delves into what digitization is, why it's useful, and how library materials may be digitized. As examples, we looked at the "cognitive flexibility," "relational," and "non-verbal immediacy" theories. It also covers the planning and policy implications of common problems faced throughout digitalization. Documents and works of art are digitized when they are transformed into digital pictures. By "digital images," we mean digital reproductions of paper documents. The term "digitization" refers to the process of transforming paper documents into digital files. The primary goals of digitization are to increase accessibility and improve longevity of library holdings. The process of digitizing library items presents a variety of obstacles. Human and technological difficulties are involved, with repercussions for strategy and policymaking. Due to the aforementioned issues and the necessity to become digital, i.e. offer online services, it was determined that digitization is an important role in contemporary libraries.

Optimal Bottleneck-Driven Deep Belief Network Enabled Malware Classification on IoT-Cloud Environment

Cloud Computing (CC) is the most promising and advanced technology to store data and offer online services in an effective manner. When such fast evolving technologies are used in the protection of computer-based systems from cyberattacks, it brings several advantages compared to conventional data protection methods. Some of the computer-based systems that effectively protect the data include Cyber-Physical Systems (CPS), Internet of Things (IoT), mobile devices, desktop and laptop computer, and critical systems. Malicious software (malware) is nothing but a type of software that targets the computer-based systems so as to launch cyber-attacks and threaten the integrity, secrecy, and accessibility of the information. The current study focuses on design of Optimal Bottleneck driven Deep Belief Network-enabled Cybersecurity Malware Classification (OBDDBN-CMC) model. The presented OBDDBN-CMC model intends to recognize and classify the malware that exists in IoT-based cloud platform. To attain this, Z-score data normalization is utilized to scale the data into a uniform format. In addition, BDDBN model is also exploited for recognition and categorization of malware. To effectually fine-tune the hyperparameters related to BDDBN model, Grasshopper Optimization Algorithm (GOA) is applied. This scenario enhances the classification results and also shows the novelty of current study. The experimental analysis was conducted upon OBDDBN-CMC model for validation and the results confirmed the enhanced performance of OBDDBN-CMC model over recent approaches.

Library Use of Undergraduate Students in the Distance Education Process Due to the Covid-19 Pandemic: The Case of Bartin University

The Covid-19 pandemic has had a negative impact on the world in many areas, including on the economy, education, tourism industry, and health field. To overcome this disease and minimize losses, most businesses and educational institutions have started to offer online services by moving to a virtual environment with the help of technology. Bartin University Library is one such institution which carried out its services on online platforms in this process. In this study, the use of the electronic resources and online library services offered by the Bartin University Library during the distance education process due to the Covid-19 pandemic were examined in the context of its undergraduate students. Moreover, whether the students of Bartin University changed their information-seeking behaviors during the Covid-19 pandemic was scrutinized. In the study, the YORDAM Library Automation System and the DeepKnowledge Remote Access Portal of the Bartin University library were used to obtain the data, and the results are given under the title of “Findings and General Evaluation” of the research.

Factors affecting behavioural intentions to use e-banking services: an extension of TAM in Indian context

Using technology acceptance model (TAM) as theoretical base, an extended TAM incorporating perceived security and perceived privacy as issues of perceived risk for adoption and promotion of e-banking services is conceptualised. Structural equation modelling (SEM) technique was applied to analyse the causal relationship among the constructs. Results of the model indicate that in comparison to perceived privacy, perceived security is the most important determinant which helps in reducing the risk perceived by the customers in adoption of online banking services. Further, the perception of low risk affects customers' behavioural intentions to accept internet banking technology as well as their intentions to spread positive word-of-mouth (WOM) about the service provider. Perceived usefulness and ease of use of the website is equally important but the perception of high risk and insecurity suppress the effectiveness of website usability. Henceforth, to promote the website, the financial institutions offering online services to their customers have to develop the mechanism that would ensure the security and privacy of financial data as well as the personal information provided by the customers.

HOW EMOTIONAL PSYCHOLOGY HELPS TO MEDIATE SERVICE QUALITY AND THE ONLINE BUYING BEHAVIOUR OF GARMENTS AND CLOTHING PRODUCTS IN INDONESIA?

This research study tried to examine the Indonesian customer’s online buying experience by considering the service quality of Indonesia's online garments and clothing industry along-with the mediating effect of customer’s emotional psychology as well as the moderating role demographic features of customer like age and marital status. The population includes all garments and clothing brands giving online purchase service to their customer. We randomly shared an online self-administrative questionnaire to 600 Indonesian customers who had purchased garments and clothing through different online platforms over the last 3 months and then only got 523 valid responses. We applied Structural Equation Modeling (SEM) method and estimated using SPSS and Smart-PLS. Our results revealed that the customer online buying is strongly augmented by web-based as well as customer-based characteristics of service quality of online garments and clothing stores. The demographic factors like age and marital status did not significant at all but influenced the customer’s online buying decision. All demographic effect reports weak support for enhancing online buying by customers. The mediation effect of emotional psychology in the form of positive and negative psychology enhancing the online buying decision of customers in Indonesia. The management and policymakers of garments and clothing stores offering online services are advised to consider the web-based and customer-based factors coupled with customer’s emotional psychology to improve the buying experience of online customers. The demographic factors like gender, age, and income level of customers did not matter for policymaking.

COVID 19 and Libraries in Italy

COVID 19 emergency has had a great impact on libraries and led to their closure. An investigation was carried out analyzing literature and online documentation together with administering a questionnaire to about 70 librarians. Italian libraries continued to offer online services during closure by giving access to digital libraries and reference. A renewed online communication, using different tools from the phone to video conference and social media, has been experimented with community engagement. Some critical issues related to libraries organization and policies were most evident during COVID. In conclusion, the COVID emergency pushes for a transformation of libraries and a new vision of service, which focuses on new relationships with communities.

E-COUNSELLING PROCESS AND SKILS: A LITERATURE REVIEW

The world in 21st century now is moving and developing at a fast rate which influences growth in variety of fields including the counselling field. As individuals are becoming more tech-savvy, and geographical distance no longer considered as an obstacle, counselling over the virtual environment is becoming a possible modality and alternative to traditional or face-to-face counselling. Although there are currently many counsellors who are offering online services, there is, however, a lack of reference or structure on how they are conducting the sessions ethically and effectively. Hence, this review paper serves to address the lack of studies conducted on the e-counselling practice guidelines, while identifying counselling process and skills that are used by online counsellors. This systematic literature review applied PRISMA method where Inclusion and Exclusion criteria process are applied.. The articles are retrieved from two databases, Scopus and Academic Search Complete, where finally a total 25 articles were identified and reviewed. The findings from this study showed that there are many counselling skills and counselling process used in face-to-face counselling which are incorporated into online setting, along with addition of other skills, techniques and process which are prevalent in distant communication. The findings and data found from this study are expected to be fully utilized by online practitioners and counsellors most particularly, and as a reference for other researchers to improve and conduct more thorough studies on counselling delivery and modalities.

Speech-language pathologists’ perceptions of the use of telepractice in the delivery of services to people with Parkinson’s disease: A national pilot survey

Purpose: To explore the perceptions, use and interest to use telepractice by speech-language pathologists (SLPs) to deliver services to people with Parkinson’s disease (PwPD).Method: A cross-sectional, mixed-methods online survey was conducted. Recruitment of SLPs with an active caseload of PwPD was conducted through non-probability, purposive sampling. Data were analysed using frequency distribution and thematic analysis.Result: A total of 63 SLPs responded. The majority (82.5%) were interested in telepractice, but only 23.1% provided services to PwPD online. Monitoring of motor speech function, and therapy were the primary services delivered online. Of those who did not currently offer online services to PwPD, 77.5% expressed interest to use telepractice. The development of telepractice guidelines and a comprehensive list of available software were the resources most requested to assist clinicians in offering such services. Most perceived telepractice as an appropriate delivery method for speech-language pathology services. However, views regarding the preference for face-to-face delivery were divided.Conclusion: SLPs view telepractice as a viable service delivery model for PwPD, but uptake of the model is variable. Several key barriers and resource limitations must be addressed to facilitate the implementation and sustainability of telepractice in clinical services.

Local File Disclosure Vulnerability: A Case Study of Public-Sector Web Applications

Almost all public-sector organisations in Bangladesh now offer online services through web applications, along with the existing channels, in their endeavour to realise the dream of a ‘Digital Bangladesh’. Nations across the world have joined the online environment thanks to training and awareness initiatives by their government. File sharing and downloading activities using web applications have now become very common, not only ensuring the easy distribution of different types of files and documents but also enormously reducing the time and effort of users. Although the online services that are being used frequently have made users’ life easier, it has increased the risk of exploitation of local file disclosure (LFD) vulnerability in the web applications of different public-sector organisations due to unsecure design and careless coding. This paper analyses the root cause of LFD vulnerability, its exploitation techniques, and its impact on 129 public-sector websites in Bangladesh by examining the use of manual black box testing approach.

Infonie: a forced conversion to the Internet (1995–2000)

ABSTRACTInfonie was launched as a company offering online services in France in October 1995. Aimed at a limited group of affluent and, above all, inexperienced consumers, the new company saw itself as an alternative to the Internet, offering targeted content in French. Subscribers would be provided with a connection to specific services established by Infonie, together with French partners. However, the development of the Internet and in particular the range of services offered by French Internet Service Providers (ISPs) obliged Infonie to rethink its strategy and look increasingly to the Internet, integrating its services with the norms of the latter and acquiring the search engine Lokace, along with shares in Caramail, a specialist site providing free email addresses. The emergence of free service providers from 1999 onwards reinforced this trend and Infonie finally became just another ISP. We analyse this process by examining both the company's communications strategy, in particular its TV advertising campaigns, and the development of its Internet portal.

Multisided Platforms, Dynamic Competition, and the Assessment of Market Power for Internet-Based Firms

Market power on each side of a multisided platform, whether in the form of increasing prices or decreasing quality, is constrained by the risk of losing sales on the other sides. That tends to weaken market power on each side and encourages platforms to keep prices lower and quality higher than they would absent these feedback effects. In some cases the nature of the business model, and competition, result in the platform allowing one type of customers to participate in the platform for free or even to subsidize their participation. Non-price methods of attracting customers are especially important in this case, particularly when the business model adopted by the industry makes it difficult for platforms to move from free participation. To provide a reliable assessment of competitive constraints, market power analysis must consider the interdependencies in demand by the participants on the platform as well as have heightened focus on non-price competition when the participation for one group is free. Market shares should be used cautiously in assessing market power for multi-sided platforms, especially when they reflect only one side of the platform, and therefore do not account for the interdependent customer groups, or concern a free platform side where there is no monetary measure of value. Finally, dynamic competition makes the analysis of market power complex because it results in feature competition, and potentially drastic innovation, on one side of a platform that has feedback effects on the other side of the platform. The courts and authorities have recognized these points in Qihoo 360 v. Tencent, Cartes Bancaires v. European Commission, the Facebook/WhatsApp merger, and the Microsoft/Skype merger. These principals should become part of the standard analysis of multi-sided platforms by courts and competition authorities globally. These concerns are illustrated in the context of multi-sided platforms that offer online services where free services and dynamic competition are especially important.

The electronic face of authoritarianism: E-government as a tool for gaining legitimacy in competitive and non-competitive regimes

E-government in autocracies is used as a seemingly democratic pattern of legitimation which became increasingly popular during the last decade. The most current data of the UN e-government survey (2014) show that several autocracies massively expand their online facilities. Recent studies question the widespread assumptions that such initiatives improve transparency and foster democratization. They propose the hypothesis that authoritarian regimes set up e-government as a response to globalization pressures and to demonstrate modernity and legitimacy to the international community. However, this article argues that the hypothesis does not account for the variations of e-government across different types of authoritarian regimes and suggests a refinement. The qualitative assessment of four post-Soviet authoritarian regimes points to crucial differences of how e-government is used to legitimate authoritarianism. While the non-competitive regimes of Turkmenistan and Uzbekistan create their web presences primarily for an international audience, the article finds a surprising citizen-responsiveness on the websites of the competitive regimes of Kazakhstan and Russia. This article proposes a new concept of e-government in autocracies and illustrates that some type of competitive authoritarian regimes use their websites not only for gaining external legitimacy but also as an efficient tool for obtaining the support of their people by offering online services and simulating transparency and participation.

The Value of Trust for Travel Agencies in Achieving Customers' Attitudinal Loyalty

The emergence of e-commerce in the tourism sector has triggered profound changes in the sector's structure. Travel agencies, as the final link in the distribution chain, have been most affected. The globalization of tourism service distributors via the internet has caused competition to intensify and has had strong repercussions. Nevertheless, many travel agencies that also offer online services remain competitive and maintain a loyal customer base. Drawing on data from customers used to purchasing tourism services over the internet, this study analyzed changes in these customers' perceptions of the value offered by traditional travel agencies. Considering the loyalty of clients as a key element in the survival of travel agencies, we studied different factors that contribute to customer loyalty. We used a sample of 280 habitual users of travel agencies in Spain to investigate the differences between traditional customers and those who use the internet regularly when purchasing tourism services. Among the explanatory factors of loyalty (i.e., service quality, credibility-based trust, and benevolence-based trust), benevolence-based trust emerged as a fundamental element in tourists' loyalty in the information age.

Outfit Browser – An Image-data-driven User Interface for Self-service Systems in Fashion Stores

Consumers are overwhelmed with products in retail and online environments. Research shows that this choice-overload often leads to consumer dissatisfaction. As a consequence, assistive consumer technologies are needed to support decision making. Taking the fashion industry as an example, a common approach is to offer online services or self-service terminals that allow consumers to filter the product range according to their preferences. Nevertheless, this option is only applicable when the consumer is aware of his/ her actual preferences. The inspiration phase is a neglected area of research that offers huge potential for the development of new services to support the consumers in the buying process. This paper introduces the concept and prototype of a novel consumer interface for intuitively browsing a fashion product range based on visual preferences. In addition to an online version of the service a terminal for usage in retail stores is presented. The key idea of the visual interface is to position a selected fashion product in the middle of the screen and similar products in the surrounding environment comparable to terms in a tag cloud. The outer area of the virtual presentation shows products with a higher degree of dissimilarity. By selecting one of them the visualization rearranges. In the solution presented, product similarity is mainly based on visual features (e.g., brightness, color temperature, color values) which are extracted from product images. Finally, the functional as well as the hedonic value of the new approach are evaluated by a preliminary user study.

E-learning: Issues and Challenges

education and training to the masses on gigantic scale, for economic survival and to meet the ever-changing requirements of the society and also to meet the individual's special requirements and tastes, is not possible through the conventional system of education based on brick-and-mortar schools, colleges and universities. The World Wide Web (WWW) is being used to improve communication, collaboration, sharing of resources, promoting active learning, and delivery of education in distance learning mode. Distance Education, E-learning and Virtual Universities may provide the desired solution. E-Learning may be taken as the latest form of distance learning mediated by state-of-art technologies like Internet and World-Wide-Web. In recent years, many of the universities and educational institutions worldwide offer online services such as for admissions, virtual (online) learning environments in order to facilitate the lifelong learning and to make this compatible with other educational management activities. Current e-learning research brings together pedagogical, technical and organisational concerns within a wider set of socio-cultural factors. Understanding issues &challenges in respect of e- learning is of significant importance to the research communities involved in e-learning and will have a significant role in forming future practices. In consulting the INDIA research community, a number of research issues & challenges are required to be addressed to promote more efficient learning techniques. In view of the above-mentioned challenges, for a community or nation to survive and lead, it is essential that at least, its working-age group is provided means for mass learning/education so that it is well-equipped with latest required skills for various economic and intellectual activities. Providing education and training to the masses on gigantic scale, for economic survival and to meet the ever-changing requirements of the society and also to meet the individual's special requirements and tastes, is not possible through the conventional system of education based on brick-and-mortar schools, colleges and universities. Distance Education, E- learning and Virtual Universities may provide the desired solution.

Evaluation of Turkish "E-Okul" System in Terms of Usability

Recently, many institutions have started to offer online services via the internet. In this respect, it can be said that one of the most frequently accessed websites in Turkey is the e- Okul system offering services in the field of education. The current study aims at evaluating the e-Okul system used by parents, students and teachers, in terms of usability, identifying the factors affecting its usability and, later, offering some suggestions to increase its effectiveness and quality. In the study, the e-Okul system was evaluated by ten high school teachers and 95 students and their parents. The Usability Test was administered to the teachers. Components of this Usability Test included a Demographic Survey, a Task List, a Satisfaction Questionnaire and an Observation Form that were used as data collection tools. The parents and students completed an Attitude Questionnaire. The data obtained was analysed on the basis of effectiveness, efficiency and satisfaction criteria, which form the basis for usability. According to the results of the study, the users reported some design and navigation problems, especially regarding the pages enabling access to student information. Nevertheless, the parents and students were found to be satisfied with the e-Okul system.

Online banking in India: An approach to establish CRM

Technology is fast altering the business servicescape. Its role in improving customer service levels is being used strategically and increasingly by service organizations. The service attributes and quality can be enhanced by deployment of technology. The Internet has facilitated convenience in customer interactions and transactions with the banks. Online banking is currently emerging as a new approach in India for providing improved accessibility and expediency to customers. Most banks have their own websites for improving the customer interface and offering online services. The article studies the applicability of online banking in India and its role in fostering relationships with customers and giving them more value. The research was conducted on customers familiar with online banking in India, and their perceptions about online banking were studied. The findings reveal that customers are using the services but are skeptical about the financial transactions and service quality dimensions.

A similarity assessment method for discovering and adapting business services

The advent and achievement of new mobile technologies makes it possible to offer online services to people whenever and wherever they are. Location-based services, in particular, concentrate on providing users with information about points of interest or on the support for navigation and routing tasks. One of the main challenges for these services is to adapt information to be retrieved to the user, taking into account user's preferences and contextual data (e.g., time, user's location, weather, etc.). This paper focuses on such challenging issues, proposing a context-aware discovery process that is based on two kinds of similarities (semantic and structural) to facilitate the identification of semantically related services and to make the user's request more precise and selective.

Datapoints: Internet-Based Behavioral Health Services in Health Plans

Back to table of contents Previous article Next article ColumnFull AccessDatapoints: Internet-Based Behavioral Health Services in Health PlansConstance M. Horgan Sc.D.Elizabeth L. Merrick Ph.D., M.S.W.Sharon Reif Ph.D.Maureen Stewart M.A.Constance M. Horgan Sc.D.Search for more papers by this authorElizabeth L. Merrick Ph.D., M.S.W.Search for more papers by this authorSharon Reif Ph.D.Search for more papers by this authorMaureen Stewart M.A.Search for more papers by this authorPublished Online:1 Mar 2007AboutSectionsPDF/EPUB ToolsAdd to favoritesDownload CitationsTrack Citations ShareShare onFacebookTwitterLinked InEmail Forty percent of individuals with Internet access use it to obtain health information ( 1 ). Despite the increasing salience of the Internet, little systematic information exists on the prevalence of health plan-sponsored online resources for behavioral health. Data presented are from a nationally representative survey of commercial health plans sampled from 60 nationally representative market areas. A total of 368 of 441 eligible plans (83%) responded to a survey on alcohol, drug abuse, and mental health services in 2003. Medical directors indicated whether each of their three largest products offered Internet-based resources via e-mail, Web sites, or Internet-based videoconferencing. Data are weighted to reflect national estimates. We examined differences by three product types (health maintenance organization [HMO], preferred provider organization [PPO], and point-of-service plan [POS]) and three behavioral health contracting arrangements (specialty managed behavioral health care organization, comprehensive contracting with a single vendor for general medical and behavioral health, and internal behavioral health services provided by plan employees or a network administered by the plan). Analyses were conducted at the product level. Most products offered online provider directories and educational information ( Figure 1 ). Two-thirds offered behavioral health self-assessment tools, and almost one-half provided online referral. About one-third provided personalized responses to problems. Only 2% offered online counseling. Products with specialty contracting were the most likely to offer online services. Products with comprehensive contracting rarely offered most online services. HMO and POS products were more likely to offer online services than PPOs (data not shown). For example, about a third of HMOs and half of POS products offered personalized responses online, compared with less than 10% of PPOs. Figure 1 Internet-based behavioral health information and services offered by health plansFor-profit plans were more likely to offer online patient self-assessment, referral, and personal response to questions. Products in the Northeast were more likely than those in other regions to have online directories, self-assessment, educational information, and online referral (data not shown.)The survey found that health plans frequently used the Internet to provide information but used it less often to provide clinical services directly. Delivering behavioral health services, such as counseling, via the Internet certainly raises more complex clinical, professional, privacy, and legal issues than, for example, offering educational information. At least in the short term, increasing use of Internet-based tools designed to facilitate and complement traditional clinical services seems likely.Acknowledgments and disclosuresFunding was provided by grant R01-DA-10915 from the National Institute on Drug Abuse and grant R01-AA-10869 from the National Institute on Alcohol Abuse and Alcoholism. The authors thank Deborah Garnick, Sc.D., Dominic Hodgkin, Ph.D., and Frank Potter, Ph.D., for their contributions.The authors report no competing interests.The authors are affiliated with the Institute for Behavioral Health, Heller School for Social Policy and Management, Brandeis University, MS 035, 415 South St., Waltham, MA 02454 (e-mail: [email protected]). Harold Alan Pincus, M.D., Terri L. Tanielian, M.A., and Amy M. Kilbourne, Ph.D., M.P.H., are editors of this column.Reference1. Baker L, Wagner TH, Singer S, et al: Use of the Internet and e-mail for health care information. JAMA 289:2400–2406, 2003Google Scholar FiguresReferencesCited byDetailsCited byWhat Is the Role of e-Technology in Mental Health Services and Psychiatric Research?Journal of Psychosocial Nursing and Mental Health Services, Vol. 46, No. 4 Volume 58Issue 3 March, 2007Pages 307-307PSYCHIATRIC SERVICES March 2007 Volume 58 Number 3 Metrics PDF download History Published online 1 March 2007 Published in print 1 March 2007