Objective Indicators Of Success Research Articles

THE PERSONAL CHARACTERISTICS OF SPECIALISTS OF THE CALL CENTER DUE TO OBJECTIVE AND SUBJECTIVE INDICATORS OF THE SUCCESSFULNESS OF THEIR PROFESSIONAL ACTIVITIES

The article presents the results of the theoretical analysis of the phenomena of a success and successfulness in psychology and the results of the empirical research of personal features of specialists of the Call center due to the successfulness of their professional activities. The introduction emphasizes the urgency to developing of reliable criteria for assessing the activities of specialist of the service sector and highlighted the complexity of this task. On the basis of literature review it is concluded that the phenomenon of success is revealed in relation to the objective achievement of the subject specific activities, and the phenomenon of successfulness reveal itself in reflection and the subjective experience of success, conditions and the possibility of its achievements. The study involved 80 employees of the company “MegaFon” working in office “contact centre operator”. Used the methods of questioning, testing, and mathematical statistics. As objective indicators of success of professional activity of employees were: 1) speed of service; 2) evaluation by experts; 3) assessment of the clients. The results of the study indicate the discrepancy of objective and subjective assessments of the successfulness of professional activity of specialists of the Call center, because of the different functions of these assessments. It is concluded that the process of assessment by the person of the results of their professional activity takes place in three-dimensional space with chronological, sphere-of-life’s and value axes. The psychological portraits of “objectively” and “subjectively successful” professionals are described.

METODA HODNOCENÍ MEZINÁRODNÍ ÚSPĚŠNOSTI MALÝCH A STŘEDNÍCH PODNIKŮ

At the time of increasing globalization and homogenization of the global markets, the development of information infrastructure technology and world market becomes accessible not only to large multinational companies but also for small and medium-sized enterprises (SMEs). This has resulted in increasing competition in the domestic market which domestic firms have to face. Therefore the pro­cess of internationalization of business is a step that allows businesses performing their activities in the domestic market to enter foreign markets and to exploit the opportunities and potential which these markets offer. The paper is focused on the draft of the method for quantification of the factors, which determine the success of the SMEs in foreign markets. In the proposed method the multidimensional assessment of indicators of success of SMEs in foreign markets are used, ie. not only the proportion of sales from exports is observed, but also the profitability of international activities in an absolute and in a relative rate. Other indicators of success are the satisfaction of the company management with international activities and the success of achieving defined targets for business activities in foreign markets. Evaluation is made up of both the objective and the subjective indicators of success. Among the objective indicators of success is included the intensity of international activities of SMEs, which is detected as the sum of revenues generated from international activities in relation to total sales company, the profitability of international activities, (ie. whether the foreign activities are profitable or not), and the relative profitability of international activities, where it is ascertained whether the foreign activities generate higher profit than the activities at the domestic market. The next subjective indicator of success is the success of objectives - it was found how many objectives related to operations in foreign markets has been achieved. Another indicator is the subjective satisfaction of the company management with existing activities on foreign markets. Overall performance on foreign markets of the company is quantified using an assessment of objective and subjective indicators of success. Using the defined evaluation it will be possible to determine which of the SMEs are more and which are less successful in foreign markets. Finally, this evaluation will be used for future research aimed at identifying characteristics affecting the success of SMEs in the foreign markets.

Method of evaluating the success of the dairy Czech small and medium-sized enterprises

The paper is focused on the draft of the method for quantification of the factors, which determine the success of the SMEs in foreign markets. In the proposed method the multidimensional assessment of indicators of success of SMEs in foreign markets are used, ie. not only the proportion of sales from exports is observed, but also the profitability of international activities in an absolute and in a relative rate. Other indicators of success are the satisfaction of the company management with international activities and the success of achieving defined targets for business activities in foreign markets. Evaluation is made up of both the objective and the subjective indicators of success. Among the objective indicators of success is included the intensity of international activities of SMEs, which is detected as the sum of revenues generated from international activities in relation to total sales company, the profitability of international activities, (ie. whether the foreign activities are profitable or not), and the relative profitability of international activities, where it is ascertained whether the foreign activities generate higher profit than the activities at the domestic market. The next subjective indicator of success is the success of objectives – it was found how many objectives related to operations in foreign markets has been achieved. Another indicator is the subjective satisfaction of the company management with existing activities on foreign markets. Overall performance on foreign markets of the company is quantified using an assessment of objective and subjective indicators of success. Using the defined evaluation it will be possible to determine which of the SMEs are more and which are less successful in foreign markets. Finally, this evaluation model is used for the research aimed at identifying characteristics affecting the success of dairy SMEs in the foreign markets.

The implications of subjective career success

The present study examined the relationship between employees' ability to achieve subjective success and their work attitudes. Four dimensions of subjective success were measured: fulfilling work, financial rewards, recognition, and authority. Hierarchical regression models predicting job satisfaction, commitment, and turnover were examined. Objective indicators of success (organizational level, promotions, and salary) were included as control variables along with importance scores and achievement scores for the success criteria. Results indicate that an employee's achievement of fulfilling work is the strongest predictor of their attitudes towards the job and organization. Together, the achievement of the four success criteria explained significantly more variance in attitudes than objective indicators of success or success criteria importance.