Nursing Care Quality Questionnaire Research Articles

Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ).

Patient satisfaction is a crucial measure of the quality of healthcare, especially with regard to nursing services in hospital settings. Understanding and increasing patient satisfaction with nursing care is critical to improving overall healthcare and ensuring positive patient experiences during their hospital stay. The aim of this research was to evaluate the psychometric properties of the Croatian version of the Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ), test the reliability and validity of the tool after translation, and investigate differences in patient satisfaction based on demographic variables, as well as their contribution to satisfaction with the quality of nursing care. After translation and adaptation, the Croatian version of the PSNCQQ was applied to 350 hospitalized patients (average age 51.19 years (range: 18-87)), of whom 194 (55.4%) were men and 156 (44.6%) were women. The results showed high internal consistency (Cronbach's α = 0.977) and confirmed the one-factor structure of the questionnaire, explaining 70.64% of the total variance. Confirmatory factor analysis supported the unidimensional model, showing strong fit indices (χ2 = 583.047, df = 149, p < 0.001, GFI = 0.861, AGFI = 0.818, NFI = 0.936, TLI = 0.946, CFI = 0.955, RMSEA = 0.080, PCLOSE < 0.001). In conclusion, the validation of the PSNCQQ in the Croatian language increases resources for evaluating and improving the quality of nursing care. This research lays the foundation for future studies and practical applications aimed at improving patient satisfaction and nursing care outcomes in Croatia, but there are also limitations to this study, including its one-institution scope, the possible influence of factors outside the current treatment on satisfaction, and the lack of comparison with objective clinical indicators.

Patients’ satisfaction with the quality of nursing care: A cross-section study

BackgroundPatient satisfaction is currently a recognized measure of the effectiveness and quality of the healthcare system. It serves as an essential tool in raising the standard of care. This study aimed to examine patients' satisfaction with the quality of nursing care provided. MethodsA hospital-based cross-sectional study was conducted, involving 400 patients selected through a random selection method, meeting the selection criteria. Data were collected using the “Patient Satisfaction with Nursing Care Quality Questionnaire,” comprising a total of 19 items. The collected data were then analyzed and interpreted using descriptive and inferential statistics. Data were analyzed using STATA software V17. ResultsThe study revealed that the highest level of satisfaction (mean 2.31, SD 1.33) was observed in the coordination of care after discharge, specifically nurses' efforts to cater to patients' needs after they left the hospital. The lowest satisfaction level was related to privacy, with provisions for patients' privacy by nurses scoring 3.9 (SD 1.00). Overall, questionnaire scores ranged from 2.31 to 3.9, with an average score of 3.26 (SD 0.64). ConclusionOverall, patients expressed general satisfaction with the inpatient nursing care they received, and their perceived needs and care expectations from nurses significantly influenced their satisfaction levels. Therefore, we recommend that hospital administrators regularly assess patient satisfaction levels and provide specialized on-the-job training to nurses to enhance their ability to meet patients' needs and increase their overall satisfaction.

Investigating the Link Between Video-driven Pre-operative Education and Patient Satisfaction in Cardiac Surgery

Background Diseases affecting heart have become predominant in our country. Cardiac surgeries are performed in cases where medical management alone does not suffice for the treatment. Patients undergoing cardiac surgery can have various concerns and expectations. Pre-operative education can help them clarify doubts and misconceptions which would in turn aid in faster recovery and better satisfaction.Aim The goal of this study was to ascertain the effect of pre-operative video-assisted teaching on satisfaction of patients undergoing cardiac surgery.Methods Quasi experimental design was adopted for the study which included forty cardiac surgery patients. Patients satisfying the inclusion criteria were allocated randomly to intervention and control groups. Pre-operative video-assisted teaching program was provided to patients in the intervention group before surgery. Control group received only routine instructions from the hospital. Patient satisfaction was assessed on discharge using the Patient Satisfaction with Nursing Care Quality Questionnaire PSNCQQ. The SPSS software version 20 was employed for data analysis. Independent t test was applied for inter-group comparison.Results The patient satisfaction mean scores for the intervention and control groups were 107.35 1.14 and 48.37 5.14 respectively. The intervention groups patient satisfaction levels were noticeably higher in comparison to the other group.Conclusion Results revealed that video-assisted teaching program could improve the levels of satisfaction among patients undergoing cardiac surgery. Educating the patients and clarifying their doubts through regular communication by nurses while delivering quality care can make a huge impact.

A STUDY TO ASSESS PATIENT’S SATISFACTION WITH QUALITY OF NURSING CARE

Objectives: Patient satisfaction is a concrete criterion for the assessment of health care and for that reason quality of nursing care. It provides data for healthcare managers by providing significant resources for processes such as those involved in measuring patients’ expectations and satisfaction with nursing care quality, improving nursing service quality through documentation of areas of failure and planning and implementing necessary training. The study was carried on with the aim to assess patient’s satisfaction with quality of nursing care in a tertiary care hospital and to identify the relationship between the satisfaction of patients with selected variables. Methods: This descriptive cross-sectional study was done at a tertiary care hospital of Indian armed forces after taking approval from the ethical committee of the institute. 50 patients from various wards were selected for the study by randomization method. Critical patients, patients in isolation wards/intensive care unit, and patients with mental illness were excluded from the study. All participants were apprised of the study carried out on them and their informed consent was taken. The data were collected from the participants through a validated structured questionnaire to assess the patient’s satisfaction with quality of nursing care. The data were collected and analyzed statistically. Results: Out of all patients, most of the patients (52%) were aged between 36 and 50 years, and many of them, i.e., 82% were married. Analysis of patient’s satisfaction with nursing care quality questionnaire (PSNCQQ) revealed that for item “Ease of getting information: Willingness of nurses to answer your questions” the highest excellent satisfaction response was given by 24% patients. Item under the highest very good satisfaction response was “Information given by nurses: How well nurses communicated with patients, families, and doctors.” The items for which satisfaction levels were lowest were the “The daily routine of the nurses: How well they adjusted their schedules to your needs” and coordination of care after discharge: Nurses’ efforts to provide for your needs after you left the hospital. Overall, patients were satisfied with the quality of nursing care for most of the variables. Analysis of PSNCQQ for perception-related items showed that 24% and 72% of participants’ responses for the “Quality of the care and service provided during your stay at the hospital” were excellent and very good respectively. Analysis of PSNCQQ for perception-related items showed that patients aged between 18 and 35 years were more satisfied with quality of care. In the overall perception about the quality of care, males were more satisfied than females. In overall perception of quality of nursing care married were more satisfied. Educated patients are more satisfied with the quality of nursing care. Conclusion: The results also showed that nurses should provide care in a framework of respect, kindness, and courtesy toward patients by emphasizing the importance of communication. Besides these, the patients were highly satisfied with the overall quality of hospital care, and nursing care and reported that they would recommend this hospital to their families and friends.

An assessment of nurse-patient therapeutic communication and patient satisfaction with nursing care in multiple healthcare settings: A Study in Saudi Arabia

Background: Effective therapeutic communication between nurses and patients is a fundamental element of high-quality healthcare. This study examines factors influencing therapeutic communication, including professional, contextual/situational, and patient-related aspects, while also assessing patient satisfaction with nursing care and the communication process.Methods: Employing a correlational cross-sectional design, a sample of 80 nurses and 99 patients under their care was selected using purposive sampling methods. This study encompassed diverse healthcare settings in Hail, Saudi Arabia. Data were collected through two survey questionnaires: the Nurse-Patient Therapeutic Communication Questionnaire for nurses and the Patient Satisfaction with Nursing Care Quality Questionnaire for patients. The data analysis was conducted using SPSS v29.0, with findings presented using descriptive and inferential statistics.Results: The professional dimension had a mean score of 5.56 ± 1.38, the contextual and situational dimension had a mean score of 5.69 ± 1.42, and the patient-related dimension had a mean score of 5.60 ± 1.46. Age, education level, and workplace significantly influenced all dimensions (all p &lt; .001). Patient satisfaction scores ranged from 1.87 to 5.00, with an average score of 4.07 ± 0.72. Interestingly, patient satisfaction tended to increase with longer stays, r(97) = .23, p = .024, with the length of stay explaining 5.11% of the variability in patient satisfaction.Conclusions: This study identifies three key dimensions—professional, contextual/situational, and patient-related—as significant factors in nurse-patient communication. Demographic variables, including age, education, and workplace, also played pivotal roles. Notably, patient satisfaction levels were consistently high and positively correlated with longer stays. To foster patient-centred care, it is recommended to prioritize customized communication training and sustain nurturing interactions throughout the patient's care journey.

Adolescents' satisfaction with abortion services received and factors associated with satisfaction at reproductive health centres.

This study assessed adolescents' satisfaction with services received during their most recent abortion and the factors associated with satisfaction at reproductive health centres in the Greater Accra region of Ghana. A facility-based cross-sectional survey was used for this study. Overall, 254 adolescent girls aged between 15 and 19 years, who had an abortion within 1 week of the study period were recruited for the study. All the 254 respondents were recruited consecutively as they visited health facilities for abortion services from March 2019 to February 2020. Written informed consent was signed by respondents, and data were collected using the Patient Satisfaction with Nursing Care Quality Questionnaire, and the data were analysed using Stata version 15.0. Univariate, bivariate and multivariate logistic regression analyses were conducted. A majority of adolescents reported being satisfied with the abortion services they received. Ample waiting space and the system of 'first-come-first-served' were the highest rated elements of service satisfaction. Adolescents were least satisfied with the inadequacy of instructions and lack of information on medications received and their therapeutic or side effects. Ethnicity, having a stable intimate partner and perceived adequacy of staff were the factors associated with satisfaction with abortion services. Adolescents are unique group of people with peculiar health needs. If they are treated with respect and dignity, they are likely to be satisfied with services received from the reproductive health centres offering comprehensive abortion care. The study addresses adolescent satisfaction with abortion care received; if health providers treat adolescent seeking abortion care with respect, friendly and non-judgemental attitude, it will enable adolescents to seek abortion care from qualified professionals instead of unskilled service providers to reduce maternal mortality. Patients from 11 reproductive centres responded to the questionnaire used for the data collection.

The effect of regular nursing rounds on patients' comfort and satisfaction, and violence against nurses in surgical ward

BackgroundPatients' satisfaction and comfort are known as the quality indicators of nursing care. Nowadays, violence against nurses has an increasing trend. Regular nursing rounds are one of the caring programs that help improve these indicators. This study aimed to examine the effect of regular nursing rounds on patients' comfort, satisfaction, and violence against nurses. Materials and methodsThis quasi-experimental study was conducted in two groups consisting of 100 patients and 35 nurses in a surgery ward in the northwest of Iran. The satisfaction with nursing care quality questionnaire, Kolcaba's general comfort questionnaire, and work environment violence were used for data collection. In the present study, the control and intervention groups were selected using a simple sampling method. The control group received routine care only; however, the intervention group received a regular nursing round program every 2 h from the second day of their admission for three days. The satisfaction questionnaire and comfort scale were completed on the second and fifth days of admission, and the evaluation of violence against nurses was performed from the second to the fourth day. The results were analyzed using chi-square, Fisher, independent t, and paired t tests. ResultsBefore the intervention, no statistically significant difference was observed between the two groups in terms of demographic and dependent variables (p > 0/05). After the intervention, statistically significant differences were observed among the mean scores of satisfaction with nursing care (p < 0/001), comfort (p < 0.001), and violence against nurses (p = 0.041) between the two study groups, so that in the intervention group, the patients’ satisfaction and comfort increased and violence against nurses reduced during the intervention period. ConclusionsThe use of regular nursing rounds had a positive effect on the study results. Therefore, it is recommended that nurse managers design, implement, encourage, and evaluate regular nursing rounds to improve nursing care.

Assessment of Hospitalised Patient Satisfaction with Nursing Care in the Gynaecology and Obstetrics Department of Benghazi Medical Center, Libya

Satisfaction with nursing care is believed to be an indicator of the quality of the health setting, for this reason, many stakeholders and managers focus on measuring patients’ satisfaction to gather crucial information that could improve nursing service quality. The purpose of this study was to assess patients’ satisfaction with nursing care in the gynaecology and obstetrics department at Benghazi Medical Center (BMC) in Libya. Method: This study utilized a cross-sectional survey design. The survey was conducted from April to May 2022. Participants: - The population of the study consisted of adult patients who agreed to participate in the research and met the inclusion criteria, A convenient sampling method was applied in this study (n=300). Instrument: The data were collected through patient satisfaction with the nursing care quality questionnaire (PSNCQQ). The first section collected general information and demographic data; the second section consisted of a questionnaire related to patient satisfaction with nursing care. The scale included additional questions designed to assess satisfaction with the overall quality of care and treatment received during hospitalization, the overall quality of nursing care, and the likelihood that the patient would recommend the hospital to relatives and friends. The findings: The patients rated their satisfaction with nursing care as being at a low level of satisfaction. Moreover, patients reported less satisfaction with the overall quality of care and services received during their hospital stay and reported that they would not recommend this hospital to their families and friends. Recommendation: Periodic assessments to measure patients’ satisfaction levels with nursing care in different units and locations, and with a larger sample, could help healthcare facilities to guarantee the provision of high-quality patient care. - The results of the evaluation should be used to develop potential new strategies to improve the level of nursing services in the hospital.

Psychometric Properties of Schwartz Center Compassionate Care Scale with Iranian Patients

Background: Despite patients’ and caregivers’ approval of the importance of compassionate care, without proper measurement, we cannot know the level of compassion or the effectiveness of interventions. Thus, the aim of this study was to assess the reliability and validity of the Persian version of the Schwartz for Compassionate Care scale.&#x0D; Methods: The scale was translated using the back and forward technique. The construct validity was assessed using confirmatory factor analysis. Concurrent validity was examined by Pearson’s correlations between this scale and the patient satisfaction with nursing care quality questionnaire. The reliability was assessed using test-retest and internal consistency methods.&#x0D; Results: The results of the confirmatory factor analysis reported almost adequate values for all fit indices (χ2/df = 2/85, RMSEA= 0/07, CFI= 0/88, GFI=0/92, AGFI=0/88 TLI=0/90) and concurrent validity was high. Cronbach’s alpha was reported as 0.95 and the results of the test-retest in checking the time stability of the scale were reported as 0.78.&#x0D; Conclusion: It can be concluded that Schwartz’s Compassionate Care scale had almost acceptable validity and reliability for Iranian nurses’ caring behavior. Therefore, the Persian version of this scale should be used with caution in Iran.

Cultural Competency and Quality of Care of Nurses in a Public Hospital in Southern Philippines

Background: The inability of healthcare institutions to provide culturally sensitive care to patients with diverse cultures and beliefs correlates to poor nursing care and a decline in patient outcomes. In providing high-quality nursing care, nurses should be invaluable in demonstrating culturally competent caring behaviors to the diverse patient population. Objectives: This study aimed to determine the significant difference between the self-assessed cultural competency of nurses and the quality of care of nurses as perceived by the patients. Methods: A descriptive quantitative study was employed. Consecutive sampling was used to select the participants who met the inclusion criteria with a total of 98 respondents, 48 of them were nurse respondents and 40 were patient respondents. Questionnaires consist of the socio-demographic profile of the respondents, Patient Satisfaction with Nursing Care Quality Questionnaire, and Cultural Competence Self-Assessment Checklist. Descriptive statistics was used to analyze the data. Results: The results indicate that, on average, the nurse respondents rated themselves as "Pretty Well" in terms of their cultural competency based on awareness (x=3.15), knowledge (x=3.23), and skills (x=3.21). The overall total measure of cultural competence is x=3.20 which means that respondents have a generally positive perception of their overall cultural competency. As to the quality of care, the overall total measure of 4.14 and an SD of 0.48 indicates a Very Good perception of the overall quality of care nurses provide. Moreover, it was found that there is a significant difference in the cultural competency of nurses and the quality of care given to the patients. Conclusion: The study indicates that nurses’ cultural competence tends to affect patient outcomes and that the hospital needs training programs for nurses to increase their awareness of their behaviors and their influence on healthcare outcomes.

Patients' satisfaction with nursing care quality and associated factors: A cross-section study.

This research aimed to evaluate patients' satisfaction with the nursing care quality during their hospitalization. Quantitative cross-sectional descriptive design. A convenience sample of 238 patients were recruited from hospitals in two provinces in Saudi Arabia. Patient satisfaction was measured by the Arabic version of the Patients' Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ-Ar). Significant differences were found between Saudi provinces regarding the overall quality of nursing care (M=4.65, p < 0.001). The study revealed mean significant variations between patient satisfaction with nursing care and sociodemographic factors, including age (p=0.002), education level (p=0.047), marital status (p=0.017), employment status (p=0.038), urban vs. suburban residence (p=0.006), length of hospitalization (p=0.001), and accompaniment by a family member (p=0.014). Improving patients' experience during their hospitalization requires regular examination of the quality of nursing care services. This research enhances our understanding of patients satisfaction toward the quality of nursing care received during hospitalization.

Validity And Reliability of the Questionnaire to Measure the Patient Satisfaction With Nursing Care Quality-Turkish Version

Background: Patient satisfaction is an essential quality-result indicator of health services in hospital and ambulatory care settings. There are limited questionnaires to measure patient satisfaction with nursing care quality in Turkey. Purpose: This study aimed to assess the psychometric properties of the Turkish version of the Patient Satisfaction With Nursing Care Quality Questionnaire (PSNCQ). Methods: This methodological study was carried out in a bronchology unit of a state hospital in Istanbul between January and May 2021. The sample consisted of 149 participants and was recruited using convenience sampling. Data were collected using an online questionnaire. Results: The Content Validity Index of the questionnaire was calculated at .95. Item-total correlations ranged from .76 to .91 for 19 items. The minimum factor load was .781, and the questionnaire items explained 79% of the total variance. Alpha coefficient was calculated as .98 for the whole questionnaire. To test reliability analysis, the Spearman-Brown correlation value was 0.881, and the Guttman Split-Half value was 0.933. Test re-test correlation was .88. Confirmatory factor analysis confirmed the one-factor model. Conclusions/Implications for practice: Turkish version of the PSNCQ questionnaire is a valid and reliable tool for evaluating patient satisfaction with nursing care. Valid and reliable instruments are crucial to effectively assess patient satisfaction with nursing care to improve health quality.

An introduction to the TPSN model: a comprehensive approach to reducing the theory-practice gap in nursing

BackgroundThere are still concerns about the effectiveness of clinical education models which are done with the aim of reducing the theoretical-practical gap in nursing. In this article, we intend to describe an innovative model to create an integration and structured relationship between educational and healthcare provider institutions. The basis of this work is the full-time presence of nursing teacher in the clinical settings and the development of their role to improve the education of students and nurses and the quality of nursing services.MethodsThis was a participatory action research. This action research was implemented in four steps of problem identification, planning, action and reflection. Interviews, focus groups and observation were used for the qualitative part. Clinical Learning Environment Inventory (CLEI), Job Satisfaction in Nursing Instrument questionnaires and Patient Satisfaction with Nursing Care Quality Questionnaire were completed before and after the study. Qualitative content analysis, paired and independent t test were used for data analysis.ResultsThe academic-practice integration Model of TPSN is a dynamic and interactive model for accountability in nursing Discipline. Unlike the medical education model that includes patients, students, and physicians as the three points of a triangle, this model, which is shaped like a large triangle, places the person in need of care and treatment (patient, client, family, or society) in the center of the triangle, aiming to focus on the healthcare receiver. The model consists of three components (Mentoring component, Preceptorship component, and integrated clinical education component). Each of the components of this model alone will not be able to eliminate the ultimate goal of bridging the theory-practice gap.ConclusionsA new and innovative model was proposed to reduce the theory-practice gap in the present study. This model increases the collaboration between educational institutions and healthcare settings compared with the previous models. The TPSN model helps students, nurses, and nursing instructors integrate theoretical knowledge with clinical practice and act as professional nurses.

Patient Satisfaction and Barriers to Nursing Care Quality in Oncology Units

Abstract Background: Every patient expects safe and quality patient care. A satisfying journey during hospitalization indicates quality care. Nurses provide a significant component of patient care over a long period, compared to any other healthcare professional. This study aims to find patient satisfaction in oncology units and identify the barriers to nursing care quality. Materials and Methods: A cross-sectional correlation design was used with 100 cancer patients admitted to oncology units of tertiary care hospital selected by convenience sampling. The Nursing Care Quality Questionnaire was used to assess patient satisfaction, and an investigator-prepared and validated checklist was used to identify barriers to nursing care quality. Results: The study revealed that 50% of patients were satisfied with the overall nursing care quality received during the hospital stay, and the overall barrier score to patient satisfaction for quality nursing care was 33.5%. Overall, 37% of patients were extremely satisfied with the quality of care and services they received during their hospital stay. The findings revealed a statistically significant association between patient satisfaction and the patients' employment status, type of treatment, and duration of stay in the hospital. This study also revealed that workload, lack of time, and inability to speak the local language were the major barriers to patient satisfaction. Conclusions: Patients are the hospital's consumers or customers. For the best results, hospitals should train nurses to communicate in the local language, provide adequate staffing, and adequate training.

A DESCRIPTIVE STUDY TO ASSESS THE LEVEL OFSATISFACTION ON QUALITY OF NURSING CARE AMONGPATIENTS ADMITTED IN MEDICAL CARE UNITS

Introduction: Increasing competition in every field today also affects the healthcare industry. The most important competitive advantage of health service providers is to provide quality health services The need for increased quality of healthcare services has been identified via health‐ related information and advances in technology, changes in expectations and opinions about health care, an increase in individuals involvement in their health care and increased cost and competitiveness in the health sector. Objective: to assess the level of satisfaction on quality of Nursing care among patients. Design: Descriptive cross sectional survey design was chosen to assess the level of satisfaction on quality of nursing care. Participants: The sample size for the study was 60. Nonprobability convenient sampling technique was used to select the sample. Tools : The research toolwas developed in English after an extensive review of expert opinion. The standardized Laschinger PSNCQQ (Patient Satisfaction with Nursing Care Quality Questionnaire) 19 items rating scale consisting of nursing care during hospital stay was used for this study. Results: Among Patients 24(40%) had excellent satisfaction with quality of nursing care and 18(30%) had very good satisfaction with quality of nursing care and 18(30%) good satisfaction withquality of nursing care and no patient had fair and poor levels satisfaction Conclusion: The study was done to assess the level of satisfaction with quality of nursing care among patients. The result of the study shows that most of the patients were satisfied with thequality of nursing care, and there is significant association between level of level of Satisfaction with quality of Nursing care among patients with their selected demographic variables sex and education.

Caregivers' perception of the quality of nursing care in child health care services of the University College Hospital, Nigeria

The health care system has increasingly emphasized consumers' satisfaction in developing models of health care quality. Among health professionals, nurses spend more time with patients, hence, the measure of consumers' perception of quality nursing care is crucial. Children are vulnerable and unable to effectively express their views; hence, their caregivers often serve as their decision makers.This study aimed to assess caregivers' perception of the quality of nursing care in child health care services.A descriptive cross-sectional survey was conducted using a stratified sampling technique to recruit 308 caregivers attending Immunization and Child welfare clinics of University College Hospital, Nigeria. Participants were surveyed using an adapted version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) which was analyzed using descriptive and inferential statistics at a 0.05 level of significance.A large percentage of the caregivers were female (86.9%).“Concern and caring by the nurses”, “recognition of carers' needs”, “coordination of care” and “privacy” were perceived to be fair (50.2%, 54.9%, 56.3%, 57%) while “clarity about instructions given”, “helpfulness”, “skill and competence” were perceived to be good (61.7%, 56.3%, 63.8%).The age, occupation, and marital status of the caregivers had a significant association with their perception of nursing care (p<0.05). The attitudes of nurses regarding concern, caring and privacy were perceived to be fair as compared with the skill and competence of nurses which were perceived to be good.Although caregivers had an overall average perception of quality of nursing care, more efforts should be geared towards improving on areas that were fair, like care and concern, courtesy, friendliness, and kindness, which are central to nursing as a caring profession.Good interpersonal relationships and acknowledgment of caregivers as decision-makers in health care which were perceived to be inadequate in this study are key factors that drive a good perception of quality nursing care. Nurses must continue to provide inclusive quality care where caregivers are seen as significant contributors to health care.

COVID-19 Patients' Satisfaction Levels with Nursing Care: A Cross-Sectional Study.

IntroductionCOVID-19 is the most recent coronavirus diseases that was first identified in December 2019 and began its exponential spread globally. The critical role of nurses can be severely impacted during pandemics such as COVID-19 when the world is less prepared.ObjectiveTo investigate and measure COVID-19 patients’ satisfaction levels with the quality of nursing care provided in the Riyadh Province of Saudi Arabia.MethodsThe study used a cross-sectional questionnaire to collect data from COVID-19 patients who were hospitalized or quarantined for at least 48 h or more. The study utilized the Arabic version of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ-Ar) to assess patients’ satisfaction levels with nursing care. Descriptive statistics, Mann-Whitney U, and Kruskal-Wallis tests were performed to examine the objectives of the study.ResultsNinety-six patients reported relatively high satisfaction levels with the overall nursing care. Patients also reported high satisfaction levels with the provided care, and the information that was provided. There were statistically significant differences in the mean score of patients satisfaction in relation to age, educational level, where patients are originally from, and patients recommendation of the hospitals.ConclusionsIndividual characteristics and attributes played a role in the process of evaluating nursing care services. Measuring nursing care quality clarified the significant role of nurses during the COVID-19 pandemic. This study provides valuable information that could help in identifying weaknesses and reinforcing strengths about nursing care to be fully prepared against pandemics and other health-related crises and emergencies in the future.

Effect of a Multidisciplinary Educational Course on Health Literacy and Satisfaction of Patients Undergoing Keratoplasty

Background: Keratoplasty is a surgical procedure in which part or all of a damaged or diseased cornea is replaced by healthy corneal tissue from a donor. The study aimed to evaluate the effect of a multidisciplinary education course on the health literacy and satisfaction of patients undergoing keratoplasty. This study was carried out at the Ophthalmology department and outpatient clinics at Assiut University hospital. The sample of the study was a purposive sample of 60 adult and elderly patients (30 study group and 30 for the control group) undergoing corneal transplantation surgery. Tools of data collection included four tools, (1) patient’s interview questionnaire sheet, (2) patient's knowledge assessment & observation checklist, (3) health literacy questionnaire, (4) patient satisfaction with nursing care quality questionnaire. The main results of this study revealed the majority of patients in the two groups were diagnosed with keratoconus, performed Full-thickness (penetrating) keratoplasty for optical reasons. There was a highly statistically significant difference between both the study and control of patients regarding health literacy score. Half of the patients in the control group have poor satisfaction level while the majority of the study group patients (83.3%) have a very good satisfaction level post educational course application. There was a positive correlation between patients’ knowledge & health literacy and patient satisfaction (P. <0.001). The main recommendation is to establish a patient education center in the ophthalmology department to provide patients with the needed information before performing the keratoplasty.

Investigating the effect of seeing patients’ pre-burn face photo on the quality of care and level of empathy of nurses with patients admitted to BICU

BackgroundOne of the results of burn injuries is the appearance of scars and deformities in various organs of the body, which can cause many physical and psychological challenges to burn patients. Lack of proper communication between nurse and patient leads to inaccurate identification of psychological and social needs of these patients and thus affects the quality of care. AimThis study aimed to investigate the effect of seeing the patient's pre-burn face photo on the quality of care and empathy of nurses with patients admitted to the burn intensive care unit. MethodsThe present study is a quasi-experimental interventional study conducted on 26 Burn Intensive Care Unit (BICU) nurses who were selected by census sampling method in 2018. Data were collected through QUALPAC Nursing Care Quality Questionnaire, Lumonica Empathy Questionnaire and Demographic Questionnaire, which were completed by nurses before and after the intervention. Pre-burn photos of patients with facial burns were displayed at the nursing station for one month and the data were compared before and after the intervention. Descriptive statistics and paired t-test and independent t-test, Mann–Whitney and Pearson correlation tests were used to analyze the data. FindingsThe results of present study showed that there was a statistically significant difference between the quality of nursing care (p = 0.001) and its psychological dimension (p < 0.001) before and after the intervention in the group of nurses. However, no significant relationship was found between nurses' empathy with patients before (p = 0.901) and after intervention (p = 0.001). ConclusionSeeing the photo of the patient's pre-burn face and establishing a relationship between the nurse and the patient had an effect on the quality of nursing care and especially its psychological dimension. However, in order to generalize the results and implement this low-cost, convenient and low-complication intervention for all patients admitted to the intensive care unit, more studies are needed in this field.

Nursing intervention to meet the family members' needs during the surgery waiting time.

Objective:to assess the effect of a care intervention focused on meeting the needs of family members of surgical patients during the surgery waiting time, when compared to conventional care.Method:a study with a quasi-experimental design that was developed from December 2019 to February 2020 and included 313 family members (Intervention Group=149 and Control Group=164) from a private hospital. The intervention consisted in four moments: “knowing the surgical environment and process”, “information when the surgery starts”, “information when the surgery ends”, and “family-patient reunion”. The “satisfaction” variable was assessed through the “Patient Satisfaction with Nursing Care Quality Questionnaire” instrument. The data were analyzed using descriptive and analytical statistics. The study observed the ethical principles in research.Results:the family members in the Intervention Group presented greater satisfaction with Nursing care, 90.07(9.8), when compared to the Comparison Group, 78.72(16.38), with an 11.35-point increase(p=0.000).Conclusion:the results showed that the families that received the intervention on the patient’s status during the surgery waiting time were more satisfied with Nursing care in comparison to the conventional intervention.