Number Of Usability Issues Research Articles

A telemonitoring system to support CPAP therapy in patients with obstructive sleep apnea: a participatory approach in analysis, design, and evaluation

BackgroundContinues positive airway pressure (CPAP) therapy is a gold standard treatment for moderate to severe cases of OSA (obstructive sleep apnea). The present research aimed to describe the analysis, design, and evaluation of a telemonitoring system to improve CPAP adherence in patients afflicted with OSA.MethodsThe telemonitoring system was developed in five phases. In the exploratory phase, the body of related literature was reviewed. Then a need analysis was conducted through a focus group discussion with sleep medicine specialists and sales company representatives and an interview with patients. The third phase involved data integration. Then the content and system development were done based on the previous phases. Finally, usability and functionality tests were used to evaluate the system.ResultsThe exploratory phase and the needs analysis were conducted by four sleep medicine specialists, two medical informatics specialists, six key figures of the sales companies, two system developers, and 46 patients in different phases. Based on the results obtained from the data integration phase, the telemonitoring system involved three main parts: a patient’s application, a doctor’s portal, a selling companies’ portal (operator’s portal) along with facilitating software for patients to send the CPAP data. Usability and functionality tests were given to 7 and 10 patients, respectively. The total number of usability issues reported by users in the evaluation process was 18, with an average of 2.5 issues per user. The installation problems, disrupted links and improper playing of videos were the main functionalities problems that were solved.ConclusionThe telemonitoring system, as a means of communication between patients, doctors, and selling companies, can be used to support patients clinically and technically. It has the potential to improve CPAP adherence in patients with OSA.

A Comparison of Synchronous and Asynchronous Remote Usability Testing Methods

ABSTRACT This paper presents the results of a study that compared two types of remote usability testing methods: the synchronous and asynchronous methods. The two methods were compared through an evaluation of hospital websites and involved three points of comparison: number and nature of usability problems discovered, overall task performance, and participants’ testing experiences. The results show significant differences between the two methods. The asynchronous method led to the detection of a greater number of usability problems relating to content and navigation. The participants also found the asynchronous method to be more comfortable and convenient for them to use. They also felt it was easier to concentrate on tasks. However, no differences were found between the methods in terms of tasks performance metrics. The study concludes that the asynchronous method seems to outperform the synchronous one for testing hospital websites, as it is equally useful in revealing high-severity problems, and more profitable for detecting considerable number of usability issues, as well as ensuring that the usability testing experience is as natural as possible for participants. Moreover, it can be conducted with a larger sample size and without the need for the presence of any evaluators during the testing sessions, thus reducing financial and temporal costs.

Towards a New Learning Experience through a Mobile Application with Augmented Reality in Engineering Education

With the rise of information technology and digitization, education has been faced with the need to adopt new learning models using technology to create innovative educational methodologies. In addition, due to pandemic restrictions and in order to help contain the spread of the virus (COVID-19), all educational institutions have been forced to switch immediately to online education. The application of augmented reality (AR) in education provides important benefits, such as increased engagement and interactivity, and can help to minimize the negative effects of the disruption of face-to-face education. Therefore, this paper focuses on describing the effect of an augmented reality mobile application (NetAR) that was developed for engineering students as a complement to traditional education. To achieve this objective, an experimental group and a control group were established to work with the application for three weeks for three hours a day. Moreover, there are a number of usability issues with AR that may impact learning effectiveness and motivation. Therefore, the usability of the application was evaluated with the IBM Computer System Usability Questionnaire (CSUQ) tool. The usability results show that users are satisfied with NetAR, and the statistical data from the control group indicate that the application positively affects learning.

Usability in Patient-Oriented Drug Interaction Checkers—A Scandinavian Sampling and Heuristic Evaluation

Drug interactions are an important source of medical error and a topic of particular interest to patient audiences. Patients must be informed to be able to participate in decision-making affecting their health. This paper explores the availability of drug interaction checkers in Scandinavia and the prevalence and characteristics of usability issues preventing patients from benefiting from them. Drug interaction checkers were sampled and evaluated through heuristic evaluations. Issue-based data were analyzed through descriptive statistics, as well as single-case and cross-case qualitative analyses. The findings were interpreted side-by-side using a mixed-methods approach. The results showed a multitude of usability issues. Catastrophic issues indicating the safety of dangerous drug pairings were found in two of the checkers. Results also showed that the checkers lacked adaptive design, patient-oriented content, and adherence to basic design principles. A positive correlation was observed between system complexity and number of usability issues. We suggest that this comes from a lack of systematic design approach. The market for Scandinavian drug interaction checkers was as such characterized by a limited selection of checkers known to be used by patients for their utility, but failing to accommodate them in terms of system quality.

Using the Technology Acceptance Model to explore community dwelling older adults' perceptions of a 3D interior design application to facilitate pre-discharge home adaptations.

BackgroundIn the UK occupational therapy pre-discharge home visits are routinely carried out as a means of facilitating safe transfer from the hospital to home. Whilst they are an integral part of practice, there is little evidence to demonstrate they have a positive outcome on the discharge process. Current issues for patients are around the speed of home visits and the lack of shared decision making in the process, resulting in less than 50 % of the specialist equipment installed actually being used by patients on follow-up. To improve practice there is an urgent need to examine other ways of conducting home visits to facilitate safe discharge. We believe that Computerised 3D Interior Design Applications (CIDAs) could be a means to support more efficient, effective and collaborative practice. A previous study explored practitioners perceptions of using CIDAs; however it is important to ascertain older adult’s views about the usability of technology and to compare findings. This study explores the perceptions of community dwelling older adults with regards to adopting and using CIDAs as an assistive tool for the home adaptations process.MethodsTen community dwelling older adults participated in individual interactive task-focused usability sessions with a customised CIDA, utilising the think-aloud protocol and individual semi-structured interviews. Template analysis was used to carry out both deductive and inductive analysis of the think-aloud and interview data. Initially, a deductive stance was adopted, using the three pre-determined high-level themes of the technology acceptance model (TAM): Perceived Usefulness (PU), Perceived Ease of Use (PEOU), Actual Use (AU). Inductive template analysis was then carried out on the data within these themes, from which a number of sub-thmes emerged.ResultsRegarding PU, participants believed CIDAs served as a useful visual tool and saw clear potential to facilitate shared understanding and partnership in care delivery. For PEOU, participants were able to create 3D home environments however a number of usability issues must still be addressed. The AU theme revealed the most likely usage scenario would be collaborative involving both patient and practitioner, as many participants did not feel confident or see sufficient value in using the application autonomously.ConclusionsThis research found that older adults perceived that CIDAs were likely to serve as a valuable tool which facilitates and enhances levels of patient/practitioner collaboration and empowerment. Older adults also suggested a redesign of the interface so that less sophisticated dexterity and motor functions are required. However, older adults were not confident, or did not see sufficient value in using the application autonomously. Future research is needed to further customise the CIDA software, in line with the outcomes of this study, and to explore the potential of collaborative application patient/practitioner-based deployment.

Usability Evaluation of a Research Repository and Collaboration Web Site

This article reports results from an empirical usability evaluation of Human-Animal Bond Research Initiative Central as part of the effort to develop an open access research repository and collaboration platform for human-animal bond researchers. By repurposing and altering key features of the original HUBzero system, Human-Animal Bond Research Initiative Central hosts previously published materials from related disciplines and an extensive bibliography, in addition to traditional hub materials such as tools and datasets. Seven graduate students in the College of Veterinary Medicine at Purdue University participated in the usability evaluation. Tasks included exploring the system, finding an article in the repository, submitting an article to the repository, adding bibliographic information of an article to the repository, and using interaction features such as user groups. Participants also answered open questions regarding their overall experience and rated Human-Animal Bond Research Initiative Central's usability using the System Usability Scale. Response measures included task successfulness, navigational steps, task time, participant comments, and behavior notes recorded by the researcher. Results of the evaluation showed that the overall user experience of Human-Animal Bond Research Initiative Central was satisfactory but also indicated a number of usability issues. Participants had difficulty inputting metadata such as resource type and author information when submitting an article to the repository. There were also interface design issues regarding layout and consistency. It is expected that findings from this study and the evaluation methodology can be extended to the development and evaluation of similar research repository systems.

Evaluating Mobile Applications

The power of mobile devices has increased dramatically in the last few years. These devices are becoming more sophisticated and allow users to accomplish a wide variety of tasks while on the move. The ease with which mobile apps can be created and distributed has resulted in a number of usability issues becoming more prevalent. This paper describes the range of usability issues encountered at all stages of the mobile app life cycle, from when users begin to search for an app to when they finally remove the app from their device. Using these results the authors developed a number of guidelines for both app developers and app platform developers that will improve the overall usability of mobile apps.

To twist or poke? A method for identifying usability issues with the rotary controller and touch screen for control of in-vehicle information systems

In-vehicle information systems (IVIS) can be controlled by the user via direct or indirect input devices. In order to develop the next generation of usable IVIS, designers need to be able to evaluate and understand the usability issues associated with these two input types. The aim of this study was to investigate the effectiveness of a set of empirical usability evaluation methods for identifying important usability issues and distinguishing between the IVIS input devices. A number of usability issues were identified and their causal factors have been explored. These were related to the input type, the structure of the menu/tasks and hardware issues. In particular, the translation between inputs and on-screen actions and a lack of visual feedback for menu navigation resulted in lower levels of usability for the indirect device. This information will be useful in informing the design of new IVIS, with improved usability. Statement of Relevance: This paper examines the use of empirical methods for distinguishing between direct and indirect IVIS input devices and identifying usability issues. Results have shown that the characteristics of indirect input devices produce more serious usability issues, compared with direct devices and can have a negative effect on the driver–vehicle interaction.

Usability evaluation of anti-phishing toolbars

Phishing is considered as one of the most serious threats for the Internet and e-commerce. Phishing attacks abuse trust with the help of deceptive e-mails, fraudulent web sites and malware. In order to prevent phishing attacks some organizations have implemented Internet browser toolbars for identifying deceptive activities. However, the levels of usability and user interfaces are varying. Some of the toolbars have obvious usability problems, which can affect the performance of these toolbars ultimately. For the sake of future improvement, usability evaluation is indispensable. We will discuss usability of five typical anti-phishing toolbars: built-in phishing prevention in the Internet Explorer 7.0, Google toolbar, Netcraft Anti-phishing toolbar and SpoofGuard. In addition, we included Internet Explorer plug-in we have developed, Anti-phishing IEPlug. Our hypothesis was that usability of anti-phishing toolbars, and as a consequence also security of the toolbars, could be improved. Indeed, according to the heuristic usability evaluation, a number of usability issues were found. In this article, we will describe the anti-phishing toolbars, we will discuss anti-phishing toolbar usability evaluation approach and we will present our findings. Finally, we will propose advices for improving usability of anti-phishing toolbars, including three key components of anti-phishing client side applications (main user interface, critical warnings and the help system). For example, we found that in the main user interface it is important to keep the user informed and organize settings accordingly to a proper usability design. In addition, all the critical warnings an anti-phishing toolbar shows should be well designed. Furthermore, we found that the help system should be built to assist users to learn about phishing prevention as well as how to identify fraud attempts by themselves. One result of our research is also a classification of anti-phishing toolbar applications.

Ten usability principles for the development of effective WAP and m‐commerce services

This paper reports on the results of a Wireless Application Protocol (WAP) usability study, which consists of a survey, an evaluation of two UK WAP portals and an experiment that was carried out between November 2001 and February 2002. A number of usability issues, which prevented the users from completing basic and common tasks, were identified. For instance, 70 per cent of the users were not successful in searching for a textbook on the Amazon.co.uk WAP site. Additionally, even experienced users were not immune to these problems. The general conclusion of the study is that WAP usability remains poor. We argue that this could have a negative effect on the future of WAP and m‐commerce. Finally, we propose a set of ten principles, which are based on the findings of this study, and we believe will aid towards the development of more usable WAP and m‐commerce services.

Are Mobile Spreadsheet Applications Usable?

Many businesses are heavily reliant on data and many people working in business like to have almost constant access to this data. Mobile phones provide users with access to a wide range of office applications, including word processors, email applications, and spreadsheet applications. However the limitations of the mobile devices can cause a number of usability issues which may limit the productivity of users of these devices. This paper presents the authors’ investigation of the usability of mobile spreadsheet applications. Through a controlled study they examined the performance of users using a mobile spreadsheet application to perform a series of simple tasks, such as finding data and altering values in the spreadsheet. The authors found that although mobile spreadsheet applications can be effective, they are highly inefficient due to a large number of usability issues.