Nokia Products Research Articles

English

Prior to 1986 consumers were unaware of their rights. The business community was exploiting the innocent consumers as per their own choice.  The new economic policy and the policy of liberalization adopted in India since 1991 have completely altered the face of business ethics by generating larger flows without the attendant accountability. The problems of consumers have become more acute during the last two decades. The Consumer Protection Act, 1986 is a milestone in the history of socio-economic legislation directed towards public welfare and consumer protection. Therefore, the importance of consumer protection in India has increased significantly during the policy of Economic Liberalization. It has been found that due to demonstration effect and increase in money power under new economic policy the demand for consumer products has been increasing by leaps and bounds and traders have been making a full use of increased demands for consumer products. They have been adopting fair and foul means to attract consumers and earn more and more incomes by hook or crook. Paradoxically, while the population has been increasing, the purchasing capacity of consumers in most of the cases has gone up after ushering in an era of new economic policy. The people have no time to make judicial judgments while purchasing goods; as a result of this most of the traders have been making full use of advertisements to attract consumers to purchase their products. They have been giving false specifications of their products and fleecing the consumers. No doubt, Director General of Investigation and Research (DGIR) has been established for investigating these cases but it has proved to be a white elephant. It has been found that in most of the cases investigations do not take place because these traders influence the officers of DGIR by gifts and offering jobs to their children to stop the investigations. A consumer of Nokia product asked DGIR to start investigations against NOKIA Company for unfair trade practices and deficiency in service. The DGIR did start the inquiry against the company but stopped in between because their officers were influenced by the Company not on merit but by other considerations. Moreover, there is urgent need to bring medical profession under Consumer Protection Act because they have been large number of complaints against doctors for negligence, resulting in serious disability and death of their patients. Doctors have made this profession a money making profession by hook or crook rather than making it a noble profession. In a nutshell, there is need to improve the functioning of DGIR, Consumer Forums and MRTC. A time limit of one year should be fixed if the consumer movement has to succeed in India. This paper indicates the problems of the consumers of India, failure of institutions which protect consumer rights and also suggests policy implications. Key words: Consumer protection, economic policy, purchasing power.

Perceived After Sales Service Quality: Communication within the Service Chain

Service quality in after sales is an important factor affecting competitiveness, it is important that the technical issues raised by authorized service vendors are resolved in time and that corrective actions are of good quality. Previous work on service quality has focused on the perceived quality experienced by the customer, leaving the service chain unstudied. This study focuses on examining the views and communication within the service chain of Nokia. Using the Nokia in-house database tool, which contains information on Nokia products, issue escalation and other customer-related activities, as empirical evidence Nokia service vendors in the field were approached questionnaire elaborating on the views and communication within the service chain. The survey results were analysed using two modelling techniques, namely ordinal logistic regression and the log-linear model. Ordinal logistic regression was used to establish a statistical association between perceived quality of corrective actions (QoCA) and the perceived quality of the description and additional information (QoDesAI) needed to portray the issue completely, as well as the perceived quality of time (QoT) spent to resolve the issues. The interaction between QoDesAI and QoT was analysed using the log-linear model. The results showed that the absolute case resolution time (CRT) was found to have no practical significance when evaluating perceived QoCA. In addition, managerial implications on how to achieve high perceived QoCA were suggested.

A Framework for Extracting, Classifying, Analyzing, and Presenting Information from Semi-Structured Web Data Sources

Extracting information from the web data sources becomes very important because the massive and increasing amount of diverse semi-structured information sources in the Internet that are available to users, and the variety of web pages making the process of information extraction from web a challenging problem. This paper proposes a framework for extracting, classifying, analyzing, and presenting semi-structured web data sources. The framework is able to extract relevant information from different web data sources, and classify the extracted information based on the standard classification scheme of Nokia products, which has been chosen as the case study.

A strategy for extracting information from semi‐structured web pages

Purpose – The aim of this paper is to propose a strategy for extracting information from web tables.Design/methodology/approach – The paper presents a strategy for extracting information from web tables of semi‐structured web pages (WPs) by handling the issue of synonym which emerges as these WPs have been designed and created without referring to any standards or guidelines.Findings – The paper finds that this strategy extracts information with high precision, and extracts the attributes besides the sub‐attributes that describe the extracted attributes and values of the sub‐attributes.Practical implications – Experiment conducted on the Nokia products domain demonstrated that the proposed strategy extracts information from web tables with high precision which is 98.98 percent.Originality/value – This paper contributes to the research on extracting information.

Nokia's Product Innovations INNOVATIONS DES PRODUITS DE NOKIA

Innovation is the process of making improvements by introducing something new. In Nokia this definition follows very strictly. Over the years Nokia has produced successful models. This paper deals with Nokia technological innovation in the market that is sports tracker. Sports Tracker is a GPS based activity tracker that runs on S60 smart phones. With the help of these models from Nokia people can get the information of location and can upload photos. This paper provides strong evidence what keeps them ahead of its competitors and as a number one company what are the challenges they are facing from its competitors. Finally the paper concludes how sports tracker is helping the people in their day to day life and what will be their future move in product innovation. Key words: Innovation, Nokia, Sports Tracker, GPS Resume: L'innovation est le processus d'amelioration par l'introduction de quelque chose de nouveau. Nokia suit cette definition tres strictement. Au fil des annees, Nokia a de bons modeles reussi. Ce document traite l'innovation technologique de Nokia sur le marche de sports tracker. Sports tracker etant une activite de poursuivre basee sur le GPS fonctionne sur les smartphones S60. Avec l'aide de ces modeles de Nokia les gens peuvent obtenir les informations de localisation et peut envoyer des photos. Ce document fournit des preuves solides a ce qui les tient avant ses concurrents et comme le numero un d’entreprise ce que sont les defis auxquels ils font face a de ses concurrents. Enfin, le document conclut comment Sports tracker aide les gens dans leur vie quotidienne et ce que sera leur futur mouvement dans l'innovation des produits. Mots-Cles: Innovation, Nokia, Sports Tracker, GPS

PENGARUH KESADARAN MEREK, ASOSIASI MEREK DAN KESAN KUALITAS TERHADAP KEPUTUSAN MEMBELI PONSEL MEREK NOKIA (STUDI PADA MAHASISWA UNIVERSITAS TRUNOJOYO)

Succesfully firm to create a strong brand will be impact to consumer’s buying decision reinforcement. From the empirical study, Lake (2010) argue that strong brand will be push a consumer’s to increase a product purchase. That indicator will use to define a strong brand can be identified from the brand equity. Conceptually, there are four component which forming brand equity , that is Brand Awareness, Brand Association, Brand Image dan Perceived (Aaker, 1991). The aims of the research is to test the influence of brand awareness, brand association and perceived quality to purchase decision on Nokia Handphone. The subject of research conducted to Trunjoyo University student which used a Nokia Product Brand. Total sample that used to this studi is 100 respondent, determined by using non probability purpossive sampling. Primary data were collected and analyzed by using the technics of Multiple Regression Analysis. The result of this research indicates that brand awareness variable (X1) brand assosiation variabel (X2) and perceived quality variabel (X3) simultaneously has significant affect to purchase decision. From the partial test, each variables show has a significant effect to purchase decision. From the analisys also found that the dominant variable which influence to purchase decision is brand awareness.

Supporting Demand Supply Network Optimization with Petri Nets

The present study implements a generic methodology for describing and analyzing demand supply networks, that is, networks from a company’s suppliers to its customers. There can be many possible demand supply networks with different logistics costs for a product. Therefore, we introduce a Petri Net-based formalism, and a reachability analysis based algorithm that finds the optimum demand supply network for a user-specified product structure. The method has been implemented and is currently in production use inside all Nokia business groups. It is used in demand supply planning of both network elements and handsets. An example of the method’s application to a concrete Nokia product is included.

Samsung CEO Ki Tae Lee on expanding the global market

Executive Overview Samsung Electronics Co. Ltd. is a global leader in semiconductor, telecommunication, and digital convergence technology. Samsung Electronics employs approximately 64,000 people in 89 offices in 47 countries. The company is the world's largest producer of memory chips and a major producer of TFT-LCDs, CDMA mobile phones, monitors, and VCRs. Samsung Electronics consists of four main business units: Digital Media Network, Device Solution Network (semiconductors), Telecommunication Network, and Digital Appliance Network (home appliances). Ki Tae Lee is president of Telecommunication Network. In 2002, he was named by BusinessWeek as one of Asia's stars. A former military officer who taught at an army communications school, Lee is soft-spoken but hard driving. He has been known to throw handsets on the floor to demonstrate their durability while giving tours of his factories. Lee credits his success to his refusal to lower the prices of Samsung Anycall cellular phones. The average selling price of Samsung phones is now higher than that of Nokia products—$198 vs. $152.