Purpose: The study aimed to describe the expectations of mothers whose infants were hospitalized in the neonatal intensive care unit regarding the healing care environment. Material and Methods: This is a descriptive qualitative study. The study was conducted with mothers whose infants were hospitalized in the neonatal intensive care unit of a private hospital. Data were collected between October and November 2022 by using a purposive sampling method. Semi-structured interviews were conducted with 11 mothers. Data were collected with semi-structured interviews. All interviews were recorded via an audio recorder and transcribed verbatim. The inductive thematic analysis method was used to analyze the data. Results: Three main categories and seven sub-themes emerged from the analysis: “humanistic healing care behaviors, healing physical environment and supports”. Watson's Theory of Human Caring was based on the themes related to mothers' expectations from healing care processes. Conclusion: It has been determined that mothers need humanistic healing behaviors within the healing care processes. At the same time, it has been reported that the design of neonatal intensive care units and noise control are important for the healing environment. It is thought that it will contribute to the institutions in providing a healing care environment.