Implementation Of New Public Management Research Articles

Towards understanding the failure of new public management in the MENA region: Are informal networks to blame?

AbstractThis study aims to understand the main factors that contribute to the failure of implementing New Public Management (NPM) plans, as well as to investigate the potential link between informal networks, namely wasta, and this failure in organizations across the Middle East and North Africa (MENA region), with Jordanian public organizations taken as an illustrative case. A qualitative approach was applied, and a total of 24 semi‐structured interviews were conducted with HR officials in Jordanian public organizations, different state‐owned enterprises (SOEs), ministries, and government agencies (GAs). The results show that wasta contributes to the failure of NPM implementation in Jordanian public organizations, indicating that public employees contribute directly to the failure of NPM strategies in Jordanian public organizations for many reasons on top of which their resistance to these reform plans. Our findings also suggest that the implementation of NPM strategies failed to diminish the use of wasta in HRM practices even though wasta was an important reason to implement NPM. This study adds knowledge to the limited informal networks literature, by exploring the interplay between informal networks on one side, and the NPM literature on the other side.

Partnership of Stakeholders at the Local Level as an Effective Instrument of Local Development

Europe and the whole world are facing new challenges. The paradigm of the economic order established so far is changing before our very eyes. New players, mainly from Asia, have appeared in the global economy. It seems that the model of economic development that separates the public and private sectors, giving the public sector mainly a planning and controlling role in relation to the private sector, becomes less effective. The aim of the article is to show the change in the paradigm of public sector management, starting from the implementation of new public management. Next, based on selected examples, according to the authors, of successful changes in the cooperation of representatives of the public sector at the level of municipalities with residents and the private sector, models of such cooperation were proposed in general terms. Such models can be the basis for stimulating the economic development of local economies, which in the face of the crisis caused by the pandemic and the war between Russia and Ukraine, can be a significant stimulus to reduce the negative effects of this crisis.

The Public Procurement and Government Spending as Implementation of New Public Management

The Public Procurement and Government Spending as Implementation of New Public Management

IMPLEMENTATION OF NEW PUBLIC MANAGEMENT IN IMPROVING BUREAUCRACY REFORM IN THE PUBLIC SERVICES SECTOR IN GOVERNMENT AGENCIES

The role of the government as a public servant has been enshrined in Undang-Undang Nomor 5 Tahun 2014 Tentang Aparatur Sipil Negara (ASN) in chapter 10, which states that ASN function as public servants. The essence of the sound of this chapter interprets the state civil apparatus as a position occupied to carry out duties and functions as a public service whose benefits can be felt directly by the community. The relationship obtained from the concept of new public management, which adopts the role of private sector services into Government Agencies with improving the quality of public services, describes a core problem that is essential to be discussed in the current era of uncertainty. This paper aims to obtain an overview of the implementation of New Public Management in all Government Agencies by considering the characteristics of each Government Agency at the Central and Regional levels to increase Bureaucratic Reforms oriented to the Public Service sector. This study uses a qualitative approach through descriptive analysis methods based on literature studies obtained and then used as material for analysis in designing the implementation of new public management in improving bureaucratic reform in the public service sector. The results of this study show that there are six aspects of implementing new public management to improve public service reform, including making service contracts, developing customer satisfaction surveys, optimizing the implementation of E-government in public service management, implementing service quality management systems, performance-based remuneration systems, and establish public-private partnerships.

Criticism of the Implementation of the New Public Management (NPM) in Indonesia Based on the Perspective of Article 33 of the 1945 Constitution

This study aims to criticize the implementation of NPM in Indonesia which is considered unable to answer what is mandated by article 33 of the 1945 Constitution. The implementation of NPM will have a more positive impact on Indonesia, which is a developing country if its implementation is based on Article 33 of the 1945 Constitution. This is a critical study with a literature study approach. The values contained in Article 33 of the 1945 Constitution are related to the concept of NPM. This research shows that the alignment of NPM implementation with article 33 of the 1945 Constitution can increase the role of NPM for public companies in Indonesia which is a Pancasila state.

Role of management education in adapting the Indian public sector to market-based economic reforms

PurposeIn 1991, India embarked on market-based economic reforms initiatives pillared on liberalization, privatization and globalization (LPG). The reforms exposed the public sector enterprises to competitive market forces, raising the need to identify and develop the competencies necessary for survival. Executive training programs were initiated to prepare public enterprises for the market-based reforms. Three decades later, the reforms especially privatization is witnessing renewed interest under the current administration. In this context, the article takes a closer look at the structure of management education provided to public sector officers in India. The article also identifies barriers for implementing the learnings from the management courses in the workplaces and suggests approaches for closing the gap.Design/methodology/approachThe study follows a thematic approach based on unstructured interviews of senior executives of Indian public sector enterprises covering oil and gas, aeronautical, power and transportation sectors. New public management (NPM) is used as a yardstick of “business-like” characteristics of public sector enterprises.FindingsDespite heavy investment, trainings have had only partial success in implementing the core objective of NPM, i.e. to provide quality services in a professional manner to meet citizen requirements. The study found that though concepts of NPM are introduced at multiple management training programs, the public enterprises lag in the implementation of NPM. The ingrained hierarchical and procedural culture of the enterprises was often highlighted as the challenge to its implementation.Practical implicationsThe study will be of significance to Indian policymakers in designing management education programs to public sector employees. It brings out – (1) various models of management education provided to public servants across industries, (2) provide evidence on the extent of NPM implementation, (3) identify barriers for transitioning the learnings from the management courses to workplace and (4) suggest changes for improving effectiveness.Originality/valueThe existing research on LPG in India covers the economic transformation post-implementation and the factors contributing to the success of its implementation. This study adds to the limited literature available on the management education of public servants in the country.

Is New Public Management an Option for Post-Pandemic Public Service Delivery in Nigeria?

The expenditure and revenue trajectories which diverge sharply, as well as the increasing demand for better public service in the late 1970s around Western Europe and Northern America, necessitate the introduction of various principles coined as New Public Management (NPM) to reform the longstanding traditional public administration designed along Wilson's politics-administration dichotomy and Weber's ideal model of bureaucracy. With little or no doubt about its effects on the process of public service delivery in advanced nations, much has not been written on the impact on public service delivery in Nigeria and other developing countries amidst challenges impending in the post-pandemic public service delivery in Nigeria. This study evaluates the option of full implementation of new public management for post-pandemic public service delivery in Nigeria. Drawing on theoretical and empirical research, it explores the potential for service quality and cost recovery of public service, decentralization of decision making in public bureaucracies, and whether the process of public service delivery will be enhanced through performance measurement all within the regime of New Public Management. In exploring these issues, this paper sheds light on the potential of New Public Management to stabilize and improve public service delivery in the post-pandemic era of Nigeria.

Building China’s Eldercare Market: The Imperatives of Capital Accumulation and Social Stability

The paper investigates China’s effort to create an eldercare market to shed light on how China’s economic reform entailed the creation of new institutions (e.g., eldercare market including eldercare labour market) and the reconfiguration of existing institutions (e.g., governance and regulation, the family, and the community). All this was needed for the market to flourish while maintaining and strengthening the regime. An urban eldercare market, including an eldercare labour market, was created by local governments (i.e., municipalities, districts, counties, and towns) with central government policy directives, in order to address China’s demographic aging and care crisis. However, once enough demand and supply were created, local governments turned to New Public Management (NPM) to operate publicly funded eldercare institutions. The paper argues that NPM has different rationalities in China than in liberal democracies; in China, they strengthen the Party and contribute to the durability of the authoritarian rule, rather than “shrink the state”. However, in China as in the West, bureaucratic logic hampers the implementation of NPM and the governance of the eldercare sector. The implication of bureaucratic logic driving the regulation of the eldercare sector is that care is not at the centre of eldercare. The paper also argues that the commodification and privatization of eldercare, in line with the global trend, was a deliberate government policy aimed at creating a positive condition for the market economy to flourish, but at the expense of social reproduction/care. Unlike many Western transitions to market provision, this one entailed the decline in the extended family as the main eldercare institution of the immediate past. However, the commodification and privatization of social reproduction have been incomplete and met with resistance, prompting the state to invest more in the sector to maintain social stability. Data for this paper derive from personal interviews with key informants and eldercare workers, official document analysis, and secondary literature analysis from Chinese scholars in mainland China.

Citizens' Attitudes Towards Local Services Accountability and Transparency:

Purpose: The aim of this paper is to evaluate the perceived downward accountability and transparency of two public services – water supply and sewage and local road maintenance – in the Sarajevo Canton in Bosnia and Herzegovina (BiH).Design/Methodology/Approach: An opinion survey[1] on a sample of 250 respondents and four binomial regressions were conducted to measure the factors that affect the perceived downward accountability and transparency of the two public services.Findings: The results of binomial logit regressions indicate that in terms of perceived accountability and transparency of water supply and sewage, significant variables include gender, education, and satisfaction with the price the respondents pay for such service. Significant variables for perceived local road maintenance accountability include satisfaction with regular and winter local road maintenance, while for perceived transparency an additional significant variable is education.Academic contribution to the field: Although publications and literature dealing with the implementation of New Public Management in developed countries are plentiful, this is not the case in transition countries. The paper examines the case of the Sarajevo Canton and contributes to the research of perceived downward accountability and transparency. It may serve as a basis for further studies on public sector management in other local communities or small transition countries.Originality/Value: The paper contributes to the limited empirical literature regarding the perceived accountability and transparency and suggests ways to improve such.

New Public Management in Bangladesh: Implementation Challenges and Ways Forward

New Public Management (NPM) is currently a global trend that is dominating all governments' reform agendas. Bangladesh is not an outlier. This paper begins by defining NPM and then moves on to examine critical preconditions for successful NPM implementation. Following that, this research revealed significant roadblocks in Bangladesh's implementation of modern public management. The final section of the study focuses on the next steps in implementing modern public management in Bangladesh and concludes with a final comment on the overall concept.

Centralization of health policy decisions, conversion to austerity, and public defiance in contemporary France

France has experienced significant social policy changes in the last 20 years, which are perceived to be paradigm shifts. The paper informs the reader about the implementation of New Public Management (NPM) principles in the French health care system and its limitations. NPM developments change the healthcare environment, but its outcomes were below expectations. Reforms led to a recentralization of health policy decisions, eased the implementation of austerity measures, but adversely affected key stakeholders such as the medical profession and the public. Reforms pitted the Medical Profession against the Techno Structure. Public participation and civic engagement are receding.

Project Implementation in New Public Management Era: Cases from the Constructions Projects in the Public University System in Sri Lanka

New Public Management (NPM) reforms have also been tried out in many developing countries where the extent of implementation of NPM differs from a nation to nation, public sector reforms along the line of NPM are a common phenomenon in many developing countries including Sri Lanka.

Civil service reforms in Hong Kong and Thailand: similar goals, different paths

PurposeThe purpose of this paper is to examine the strategies of civil service reforms in Hong Kong and Thailand. It seeks to identify the drivers of reforms in the two cases and explain the divergence in processes that were intended to achieve similar ends.Design/methodology/approachThis paper adopts a case study approach along with a thorough review of the literature. It is based on secondary materials, including academic studies, government publications and websites, and media reports. It compares approaches, strategies and outcomes of civil service reforms in Hong Kong and Thailand.FindingsCivil service reforms in Hong Kong focused on improving management through the implementation of New Public Management (NPM) principles, while governance values were prominent in civil service reforms in Thailand.Originality/valueThis paper compares civil service reforms in two dissimilar Asian cases. It highlights the impact of global trends on traditional bureaucratic organizations and reform strategies, and recognizes the impacts of traditions, culture and capacity on civil service reforms.

Modern Models of Public Administration in EU Countries: Implementation Experience

The comparative characteristics of European public administration systems are presented. Particular attention is paid to new models of public administration in EU countries: New Public Management (NPM); New Public Governance (NPG) or New public service (NPS); Good Governance (GG). Both positive and negative characteristics of these government models are listed. Successful reform of public administration is revealed through the creation of appropriate institutions and adherence to the relevant principles, procedures, and standards of public administration and values that should be guided by civil servants. It is proved that the sphere of organization of public administration and civil service in the EU has wide experience through the implementation of so-called «soft» standards. The focus is on highlighting effective tools for reforming public administration in the EU, their main functions. The implications of NPM implementation for European regions, which were adapted by Walter Kicker’s presentation, are outlined. The key features of the new public administration and the cardinal directions of administrative reforms implemented in each EU country are identified, as well as the improvement of the main interconnected components of the public administration system, which include: institutions; rules and procedures, processes and mechanisms for coordination of cooperation; personnel potential. The realization of the reform of the public administration through the reform of administrative procedures, the development of the civil service, the process of decentralization and agencification were clarified. In modern democratic states, managerial innovations are aimed at supporting market mechanisms for democratization of public authorities; market marketing (transformation) of the work of the state with the mass introduction of methods of state managerialism. In these government models, a customer-centric approach is put in place to develop an appropriate strategy based on consumer values, meeting expectations from service providers and implementing information technology.

A Systematic Review of Structure, Culture, and Demography of New Public Management (NPM) in the Developing Countries

The paper assesses the effectiveness of NPM and its impacts with key consideration to culture, structure, and demography of developing nations. It blends the literature with cases and publications from the global organizations such as World Bank, United Nations, and International Monetary Fund (IMF). The study analyses the NPM reforms in Kenya which include budgeting, institutionalization and financial reporting, use of information systems, and changes in the management public finance. Increased transparency and accountability, public expenditures, and creation of agency problems are identified as the main impact of NPM on public governance. The literature also reveals that effective judicial system; efficient and control-oriented administrative system; and state capacity are some of the preconditions for NPM model. Onto to the factors affecting NPM implementation in the developing nations; it was found that limited resources, dispositions, the professional society, bureaucratic structure are the primary players. The article recommends institutionalization of code of ethics, balancing politics and bureaucracies, effective law enforcement, and implementation of NPM principles in phases as strategies to eliminate risk of failure. It then concludes that with increased pressure from the international donors, developing countries will continue adopting NPM framework into their public administrative systems. Keywords: NPM, public sector, institutionalization, bureaucracy, transparency and accountability, performance-based budgeting, organizational structure and culture. DOI : 10.7176/DCS/9-12-06 Publication date: December 31 st 2019

How physicians cope with extreme overwork: an exploratory study of French public-sector healthcare professionals

ABSTRACTDrawing upon the transactional stress theory, this study investigates how physicians cope with the evolution of their workload since the implementation of New Public Management (NPM). 25 interviews with physicians working in French public hospitals, reveal that physicians are using a multitude of coping strategies to deal with their work. Our results show that two resources influence the basis of the coping strategies: social support and the locus of control. Our analysis sheds new light on how the hospital management design may contribute to stressful working conditions. Moreover, this study highlights the unintended effects of NPM implementation.

Is State Control in Higher Education Governance Always Bad?: New Public Management and the History of Indonesian Higher Education Reform Policy

This article examines the oxymoronic issues regarding the role of the state in higher education under the implementation of New Public Management (NPM) advocated by neoliberal ideology. According to its proponents, NPM can increase success and productivity and, thus, foster more democratic governance. In this NPM‐driven web of relationships, the central issue always lies in whether the state should play minimal or maximal roles via a set of performative measurements. This article analyzes this interaction and relationship between the state and higher education, taking Indonesia as an object of analysis. It seeks to contribute to a better understanding of the theory and practice of public administration and public policy on education, particularly regarding the role of state in a particular context, like that of Indonesia, in which NPM and the neoliberal agenda are taking root.

Does the new public management contribute to improving the performance of obstetric care in Mexico public hospitals?

In pursuit of higher performance in the Public Administration, the Mexican government implemented the New Public Management (NPM) model in 2008, with the aim of correcting deficiencies in its public services - including those of the Ministry of Health (MoH) -. In ten years of work under the new model, no information has been provided on the effects of NPM on the performance indicators, such as effectiveness and efficiency, of government institutions. The present study had the objective to analyze the impact of the NPM on the effectiveness and efficiency of MoH care facilities. Effectiveness was evaluated as the proportion of hospital discharges (HD) indicating a recovery diagnosis, and efficiency as the average length of hospital stays, modeled with survival analysis and local kernel regression methods. Data analyzed pertained to a time series of 16.5 million obstetric HD (64% of total discharges) produced from 2000 to 2015. The results revealed high levels of effectiveness (98% of HD with recovery diagnosis) and efficiency (an average hospital stay of 1.74 days), before and after NPM. The consistently high performance throughout the period analyzed, indicate that MoH hospitals had attained optimal effectiveness and efficiency levels prior to the NPM implementation. The indistinctive impact of the public management reform may suggest that NPM was applied as a blanket solution without considering institutional specificities.

The influence of teaching motivation and New Public Management on academic teaching

ABSTRACTBased on two surveys of German university professors that were conducted in 2009 and 2016–2017, this article asks if the influence of teaching motivation on the importance attached to methods of instructional design has changed with the implementation of New Public Management. Using Self-determination Theory and the concept of transformational and transactional governance, three hypotheses were tested via regression analyses. Whereas intrinsic motivation is the strongest predictor for the importance attached to methods of instructional design in both surveys, the impact of identified teaching motivation has only become statistically relevant since 2016–2017. Albeit weak in impact, the transactional and transformational modes of governance also gained influence in 2016–2017. However, a comparison of means reveals that feelings of guilt when neglecting one's teaching duties have considerably increased from 2009 to 2016–2017, while more autonomous forms (intrinsic, identified) of teaching motivation have remained unchanged.

Information flows in relationships between public admin-istration and economic entities towards the concept of new public management

Due to the need for public sector reforms, a number of actions are being undertaken to improve the delivery of public services. New Public Management is one of the concepts that assumes the introduction of management methods and techniques modelled on the private sector into the public sector. In line with this new concept of customer manage-ment, service recipients are perceived not as supplicants but as customers. The aim of the article is to present the directions of changes in information flows in relations between public administration and economic entities related to the implementation of new public management. The article presents the basic assumptions of the New Public Management concept. Subsequently, the attention is paid to the types of information and methods of communication in relations of public administration with business entities. Electronic means are becoming one of the most important channels of information flow. The imple-mentation of modern information and communication technologies enables electronic da-ta exchange, creation of electronic documents, e-services and electronic access to infor-mation.