Objective To examine characteristic and influencing factors of anxiety among air passengers and to provide evidences for improving service quality and health care during air travel. Methods A total of 2 526 air passengers were selected with simple random sampling at 10 airports in various regions of China and surveyed with Trait Anxiety Inventory, Simple Coping Style Scale, and an Anxiety Tendency Scale self-designed based on psychological needs of air passengers. Results The respondentsโ mean scores were 38.85 ยฑ 8.23 for trait-anxiety, 23.65 ยฑ 5.44 for positive coping, 15.77 ยฑ 3.92 for negative coping, and 70.33 ยฑ 6.55 for anxiety tendency, respectively. The mean scores for major factors affecting the passengersโ anxiety were 4.01 ยฑ 0.97 for the right to get the information on flight delays, 3.83 ยฑ 0.92 for accommodation quality in case of flight delay, 3.68 ยฑ 1.12 for flight punctuality rate, 3.62 ยฑ 0.86 for smooth flight during takeoff and landing, and 3.57 ยฑ 0.91 for good condition of checked baggage; the mean scores for passengersโ most desired to be improved anxietyrelated items were 4.43 ยฑ 0.82 for safety and good condition of checked baggage , 4.28 ยฑ 0.86 for timeliness for flight related notification, 4.27 ยฑ 0.99 for accommodation quality, 4.25 ยฑ 1.13 for the right to get the information on flight delays, and 4.14 ยฑ 0.80 for commitment of flight delay compensation, respectively. Among the passengers, the trait-anxiety differed significantly by age, time of air travel, and travel destination ( all P < 0.001); the positive coping differed significantly by gender, age, and air travel frequency (all P < 0.05) and negative coping by gender, age, air travel frequency, time of air travel, and travel destination (all P < 0.01); the anxiety tendency differed significantly by gender, age, air travel frequency, time of air travel, and travel destination (all P < 0.001). There were significant correlations among trait-anxiety, coping style and anxiety tendency. Coping style played a significant multiple mediation effect on the correlation between trait anxiety and anxiety tendency, accounting for 34.8% of the total variance. Both positive and negative coping had significant mediation effect on the correlation between trait anxiety and anxiety tendency, accounting for 60.5% and 39.5% of the indirect effect. The proportions of passengers reporting anxious emotion during different period of time were 61.8% for flight delay, 41.6% at the time of takeoff, 35.9% for baggage reclaim, 32.3% at the time of waiting for departure, and 31.8% at the time of check-in; the proportions of passengers reporting anxiety-related symptoms were 41.8% for increased heart rate, 32.5% for earache, 31.8% for dizziness and headache, and 21.9% for nausea and other symptoms. There were 51.5% and 44.2% of the passengers reporting adoptions of sleep and listening to music/reading newspaper/watching videos to cope with anxious emotion. Conclusion Anxiety is prevalence and influenced by multiple factors among air passengers and specific management measures and service modes should be developed by relevant agencies to promote passengersโ health care during air travel ใๆ ่ฆใ ็ฎ็ ไบ่งฃ่ช็ฉบๆ ๅฎข็ฆ่ๆ ็ปช็นๅพๅๅ ถๅฝฑๅๅ ็ด ๏ผไธบๆ้ซๆ ๅฎขๆๅก่ดจ้ๅๅฎๅ่ช็ฉบๅซ็ไฟๅฅๆบๅถๆไพๅ้ดใ ๆนๆณ 2015 ๅนด 1 ๆ โ 2016 ๅนด 12 ๆ๏ผ้็จ็ฎๅ้ๆบๆฝๆ ทๆณ๏ผๅๅซๅฏนๆฐ่ชไธๅใๅๅใๅไธใไธญๅใ่ฅฟๅ็ญๅฐๅบ็ 10 ไธชๆบๅบๅ ฑ่ฎก 2 526 ๅ่ช็ฉบๆ ๅฎข่ฟ่ก็น่ดจ็ฆ่้่กจใ็ฎๆๅบๅฏนๆนๅผ้่กจใ่ช็ผๅบไบๅฟ็้ๆฑ็็ฆ่ๅพๅ้่กจ่ฐๆฅใ ็ปๆ ๆ ๅฎข็น่ดจ็ฆ่ไธบ๏ผ38.85 ยฑ 8.23๏ผๅใ็งฏๆๅบๅฏนไธบ๏ผ23.65 ยฑ 5.44๏ผๅใๆถๆๅบๅฏนไธบ๏ผ15.77 ยฑ 3.92๏ผๅใ็ฆ่ๅพๅไธบ๏ผ70.33 ยฑ 6.55๏ผๅใ่ช็ญๅปถ่ฏฏ็ฅๆ ๆไธบ๏ผ4.01 ยฑ 0.97๏ผๅ๏ผๅปถ่ฏฏ้คๅฎฟ่งฃๅณ่ดจ้ไธบ๏ผ3.83 ยฑ 0.92๏ผๅ๏ผ่ช็ญๆญฃ็น็ไธบ๏ผ3.68 ยฑ 1.12๏ผๅ๏ผ่ตท้ฃ้่ฝๅนณ็จณๆงไธบ๏ผ3.62 ยฑ 0.86๏ผๅ๏ผ่กๆๅฎๅฅฝๆงไธบ๏ผ3.57 ยฑ 0.91๏ผๅ๏ผๆฏๅฝฑๅๆ ๅฎข็ฆ่็ไธป่ฆๅ ็ด ๏ผ่กๆๅฎๅ จไธ่ดจ้[4.43 ยฑ 0.82 ๅ]๏ผ้็ฅๅๆถๆง[4.28 ยฑ 0.86 ๅ]๏ผ้คๅฎฟๅฎๆ่ดจ้[4.27 ยฑ 0.99 ๅ]๏ผๅปถ่ฏฏ็ฅๆ ๆ[4.25 ยฑ 1.13 ๅ]๏ผๅปถ่ฏฏ่ตๅฟๆฟ่ฏบ[4.14 ยฑ 0.80 ๅ]๏ผๆฏๆ ๅฎขๆๆๆ่งฃๅณ็ๅ ็ด ใไธๅๅนด้พใ้ฃ่กๆถ้ดใๅบ่กๅปๅ็ๆ ๅฎข็็น่ดจ็ฆ่ๅทฎๅผๆ็ป่ฎกๅญฆๆไน๏ผๅ P < 0.001๏ผ๏ผไธๅๆงๅซใๅนด้พใ้ฃ่ก้ข็็ๆ ๅฎข็็งฏๆๅบๅฏนๅทฎๅผๅๆ็ป่ฎกๅญฆๆไน๏ผๅ P < 0.05๏ผ๏ผไธๅๆงๅซใๅนด้พใ้ฃ่ก้ข็ใ้ฃ่กๆถ้ดใๅบ่กๆนๅ็ๆ ๅฎข็ๆถๆๅบๅฏนๅทฎๅผๅๆ็ป่ฎกๅญฆๆไน๏ผๅ P < 0.01๏ผ๏ผไธๅๆงๅซใๅนด้พใ้ฃ่ก้ข็ใ้ฃ่กๆถ้ดใๅบ่กๆนๅ็ๆ ๅฎข็็ฆ่ๅพๅๅทฎๅผๅๆ็ป่ฎกๅญฆๆไน๏ผๅ P < 0.001๏ผใ็น่ดจ็ฆ่ใๅบๅฏนๆนๅผใ็ฆ่ๅพๅไน้ดๅๅๆๆพ็ธๅ ณๅ ณ็ณปใๅบๅฏนๆนๅผๅจ็น่ดจ็ฆ่ไธ็ฆ่ๅพๅ้ด็ๅค้ไธญไปๆๅบๆพ่๏ผๅ ถๆๅบ้ๅ ๆปๆๅบ้็ 34.8 %๏ผ็งฏๆๅบๅฏนใๆถๆๅบๅฏน็ไธญไปไฝ็จๆๅบๆพ่๏ผๅ ถไธญไปๆๅบ้ๅๅซๅ ้ดๆฅๆๅบ็ 60.5 %ใ39.5 %ใ61.8 %ใ41.6 %ใ35.9 %ใ 32.3 %ใ31.8 %็ๆ ๅฎขๅๅซๅจ่ช็ญๅปถ่ฏฏใ่ตท้ฃใๆๅ่กๆใๅๆบใๅผๆบ้ถๆฎตไบง็็ฆ่ๆ ็ปช๏ผ41.8 %ใ32.5 %ใ31.8 %ใ21.9 % ็ๆ ๅฎขๅๅซไผด้ๆๅฟ่ทณๅ ้ใ่ณ็ใๅคดๆๅคด็ใๆถๅฟ็ญ่บซไฝ็็ถ๏ผ51.5 %ใ44.2 %็ๆ ๅฎขๅธธไปฅ็ก่งใๅฌ้ณไน/็ๆฅ/็่ง้ข็ญๆนๅผๆฅๅบๅฏนใ ็ป่ฎบ ่ช็ฉบๅ ฌๅธใๆบๅบ็ญ่ฟ่ฅ็ฎก็้จ้จๅฏๅจ่ช็ญๅปถ่ฏฏๅบๆฅๅค็ฝฎใ่กๆๅฎๅ จ่ดจ้ไฟ้ใๅฎข่ฑๆๅก็ญๆน้ขๅถๅฎ้ๅฏนๆงๅผบ็็ฎก็็ญ็ฅไธๆๅกๆจกๅผ๏ผๆๅๆ ๅฎขๅซ็ไฟๅฅๅทฅไฝ่ดจ้ไธๆ็ใ