Multi-stakeholder Ecosystem Research Articles

Understanding the dynamics of customer satisfaction and repurchase intentions in the era of platform service supply chain – a case study of Foodpanda in Pakistan

ABSTRACT This study investigates the evolving restaurant sector in Pakistan, highlighting the significant role of Platform Service Supply Chains (PSSC) facilitated by food ordering apps like Foodpanda. Understanding PSSC is essential for businesses to thrive in the digital age and effectively manage the dynamics of digital service delivery. Foodpanda exemplifies a complex multi-stakeholder ecosystem that involves intricate technology integration, logistics challenges, robust data management, and a continuous need for innovation in a competitive market. This research aims to identify the key factors driving customer satisfaction and repurchase intention in this dynamic environment, acknowledging the transformative impact on consumer behavior. It also examines how health consciousness and food safety concerns influence these relationships in Pakistan. The study employs an integrated model based on the Theory of Planned Behaviour (TPB) and the Unified Theory of Acceptance and Use of Technology (UTAUT), collecting data from a convenient sample of Foodpanda app users. Using structural equation modeling, the findings highlight critical determinants such as effort expectancy, perceived usefulness, information quality, perceived risk, social influence, and trust in shaping customer satisfaction. This satisfaction, in turn, positively affects repurchase intention. Importantly, the study reveals that health consciousness and food safety concerns negatively impact the positive relationship between customer satisfaction and repurchase intention. The paper contributes theoretically by exploring customer behavior intricacies within the PSSC framework and offers practical insights for researchers and professionals in the food app industry. However, it acknowledges limitations, such as the use of a convenient sample, and suggests avenues for further research in this growing field.

Second life use of Li-ion batteries in the heavy-duty vehicle industry: Feasibilities of remanufacturing, repurposing, and reusing approaches

As the adoption of electric vehicles (EVs) accelerates, the efficient management of end-of-life lithium-ion (Li-ion) batteries becomes a pressing concern. This case study investigates sustainable second life approaches for Li-ion batteries within a leading manufacturing company in the heavy-duty vehicle industry. Employing an exploratory methodology, the study evaluates three distinct circularity approaches for second life applications: remanufacturing, repurposing, and reusing. Based on a financial model and sustainability metrics, remanufacturing emerged as the most economically viable and environmentally sustainable strategy for the company. The study also explores supplementary approaches, such as repurposing used batteries for smaller power applications and reusing them in large-scale Energy Storage Systems (ESS). Regulatory inconsistencies in battery second life are identified as a significant barrier to widespread implementation. The study concludes by advocating for a multi-stakeholder ecosystem approach and calls for the establishment of universal circularity regulations to streamline the second life of Li-ion batteries.

Authority revocation scheme for MA-CP-ABE-based secure communication in IoMT ecosystem

The proliferation of the internet of medical things (IoMT) is proving to be a disruptive technology in contemporary healthcare. However, given the sensitivity of the nature of data being shared in this system security, and privacy are critical issues. Attribute-based encryption is a proactive technique for efficient one-to-many data sharing. Specifically, multi-authority-ciphertext policy-attribute-based encryption (MA-CP-ABE) is a suitable method given the multi-stakeholder ecosystem of IoMT-based healthcare. In this work, conventional MA-CP-ABE techniques have been modified to address several existing security limitations. To the best of our knowledge, the proposed work is first to address fault tolerance in MA-CP-ABE, without any redundancy at attribute authority's level and to develop a mechanism for full and partial revocation of compromised authority. A non-monotonic fully hidden access structure further enhances the security of the scheme while efficiently performing encryption/decryption operations even for a large number of attributes, making it suitable for the secure sharing of IoMT data.

The Machine-to-Everything (M2X) Economy: Business Enactments, Collaborations, and e-Governance

Nowadays, business enactments almost exclusively focus on human-to-human business transactions. However, the ubiquitousness of smart devices enables business enactments among autonomously acting machines, thereby providing the foundation for the machine-driven Machine-to-Everything (M2X) Economy. Human-to-human business is governed by enforceable contracts either in the form of oral, or written agreements. Still, a machine-driven ecosystem requires a digital equivalent that is accessible to all stakeholders. Additionally, an electronic contract platform enables fact-tracking, non-repudiation, auditability and tamper-resistant storage of information in a distributed multi-stakeholder setting. A suitable approach for M2X enactments are electronic smart contracts that allow to govern business transactions using a computerized transaction protocol such as a blockchain. In this position paper, we argue in favor of an open, decentralized and distributed smart contract-based M2X Economy that supports the corresponding multi-stakeholder ecosystem and facilitates M2X value exchange, collaborations, and business enactments. Finally, it allows for a distributed e-governance model that fosters open platforms and interoperability. Thus, serving as a foundation for the ubiquitous M2X Economy and its ecosystem.

Ensuring Engagement of Stakeholders in Smart City Projects: Case Study in Sri Lanka

Escalating challenges in modern cities along with rapid urbanization, which emphasize the requirement to manage cities, means that sustainable urban development is necessary, and smart cities have been identified as an ideological solution to achieve this. In Sri Lanka, the smart city concept has had a significant influence on city development projects and one smart city development project has already started. Therefore, due to the novelty of the concept, the development of strategic plans when delivering smart cities is beneficial. In addition, since a smart city is a multistakeholder ecosystem, ensuring the effective engagement of the stakeholders is a key success factor when developing smart city projects and therefore was selected as the main research focus. Using the explanatory sequential mixed research approach, a comprehensive literature review, a desktop, and case study will be conducted to investigate the stakeholders and factors that ensure their engagement in smart city projects. The research findings could be utilized to ensure the effective engagement of the stakeholders in smart city projects, which could enable the application of the smart concept during the development of cities in Sri Lanka.

Key account management and value co-creation in multi-stakeholder ecosystems. A “market access” mix

Purpose The present study aims to contribute to the growing stream of literature about the network perspective of value co-creation via key account management (KAM) by exploring how firms, in complex industrial markets, use key account strategies to create value, not only for buyers and sellers of industrial products/services but also, more widely, for larger ecosystems of stakeholders. The research question this paper seeks to address is how the KAM approach promotes value co-creation in multi-stakeholder ecosystem. Design/methodology/approach To answer this research question, this study uses a qualitative research approach based on data triangulation. This study focuses on the market access (MA) strategies implemented by a multinational UK-based pharmaceutical company within the Italian multi-stakeholder health-care ecosystem over several years. Findings The results show that KAM in complex networks acts as a catalyst for value creation, through multiple interactions with different actors and an ad hoc configuration of five strategic levers: product performance, economic impact, institutional relationships, commercial organization and communication. These levers are able to unlock the appropriate value drivers and form a specific “market access mix” implemented by the firm to both promote the adoption of the firm’s products and generate value for all market stakeholders. Originality/value The study offers an innovative and comprehensive evidence-based model for designing specific MA strategies aimed at co-creating value within multi-stakeholder ecosystems. The proposed MA mix outlines the fact that knowledge, relationships and innovation are not unique factors that can be leveraged by stakeholders to co-create value.

Mobile payment and e-wallet adoption in emerging economies: A systematic literature review

Against the backdrop of greater smartphone and internet penetration across the emerging markets, electronic wallet (e-wallet) has emerged as a reliable and well-known digital payment method. The main purpose of this paper is to review the growing volume of studies on e-wallet adoption in this region. E-wallet is widely used worldwide, but it has yet to become mainstream in developing countries, including Malaysia. Hence, scholars have conducted numerous studies on e-wallet use, but there seems to be a lack of consensus on the predictors influencing its adoption. This study examines these publications to analyze the potential research gaps, offer a multi-stakeholder eco-system framework and make recommendations for future research. We retrieved scholarly articles on E-Wallet adoption published from 2016-2021 through the Google Scholar and Scopus database. After the screening process in which some papers were excluded, 77 previous studies were reviewed regarding the methodology, findings and adaptation of theories/models. Considering that a large portion of the studies are grounded based on the technology acceptance framework and typically involved drivers and enablers, we call for a distinct approach that draws in other factors into the equation. For instance, future research may divulge the inhibitors to E-wallet adoption and incorporate the external environment and consumer psychological factors as potential predictors.

Platform configurations for local and private 5G networks in complex industrial multi-stakeholder ecosystems

Data and connectivity platforms play a crucial role in the digitalization of different sectors of our society. In complex industrial multi-stakeholder ecosystem contexts connectivity and data platforms are increasingly becoming converged, and private, vertical-specific local 5G networks are emerging. For this context, we depict and analyze alternative configurations for converging connectivity and data platforms and propose appropriate management actions for combining these platforms and achieving legitimacy. We examine a complex industrial multi-stakeholder ecosystem of a port and observe that in the considered case study, the convergence of connectivity and data platforms enhances digitalization and helps to create shared local information between stakeholders. The research identifies a set of regulatory challenges for local 5G networks in complex industrial multi-stakeholder ecosystems where the telecommunication and information technology-related regulations meet with vertical-specific regulations, leading to a complex environment in which to operate. As highly country-specific, these regulations can open new business opportunities or significantly slow down or even prevent a market opening to local private 5G networks for vertical-specific use.

Software Development Methodologies, HEIs, and the Digital Economy

Progressing digitalization of business, economy, and the society places higher education institutions (HEIs) in the center of the debate on how to effectively respond to challenges and opportunities that are thus triggered. Several facets of this process and corresponding challenges exist, including the complex question of how to match students’ skills and competencies with the demands and expectations of the industry. From a different angle, considering the changing nature of work, HEIs are responsible for equipping future employees with skills necessary to work in virtual, distributed, culturally diverse, and frequently global, teams. In the domain of software development, i.e., the backbone of the digital world, the challenge HEIs need to face is paramount. For this reason, the way software development is taught at HEIs is crucial for the industry, for the economy, for the students, and for the HEIs. As there is a tendency in the industry to embrace the scrum method and seek employees equipped with skills necessary for the scrum methodology use, it is necessary to ensure that HEIs offer the students the opportunity to get exposed to scrum. By querying the challenges of switching to agile software development methodologies in senior capstone projects, this paper makes a case that software development and software development methodology form the thrust of a multi-stakeholder ecosystem that defines today’s digital economy and society. In this context, the added value of this paper rests in the elaboration of a method enabling HEIs to move toward scrum in senior projects.

Digital business models and ridesharing for value co-creation in healthcare: A multi-stakeholder ecosystem analysis

The current advancements in digital technologies offer new opportunities for designing and modelling digital business models. In many industries, particularly in healthcare, coordinating and managing relationships with different stakeholders are well-known problems that organizations regularly face. Despite the increasing theoretical and practical relevance of digital business models in healthcare, to date, there is a lack of specific research focused adequately on how value is created, delivered and captured for the various stakeholders in centrally mediated platforms within the healthcare ecosystem. By conducting an exploratory qualitative analysis, this study explores the case of Saluber, an Italian digital start-up offering ridesharing services for non-emergency medical transportation.The results show a series of various service value drivers, single-level benefits and community-level outcomes by which the central mediator of this sharing economy platform creates, delivers and captures value for its various types of stakeholders. These aspects are made available by the integration of digital business models. A multilevel framework of healthcare ecosystem rearranging was developed, which expands the value co-creation process beyond collaboration among various types of stakeholders and emphasizes the outcome of the digitalized network. Implications for scholars and managers are offered.

Those who counter match-fixing fraudsters: voices from a multistakeholder ecosystem

This study sheds light on the match-fixing ecosystem, with particular focus on those entities engaged in protecting the integrity of competitions. It analyzes the characteristics of match-fixers, as perceived by some anti-match-fixing stakeholders; the known processes of match-fixing and their evolution; and the interactions among stakeholders in the match-fixing ecosystem. Results show that while anti-match-fixing actors seem to have only a fuzzy idea of match-fixers’ characteristics, they appear to know quite well how fraudsters manipulate games. Meanwhile, fixers seem to have adapted their processes across time in response to harsher countermeasures according to two main strategies: layering, in which mules are used to place bets on multiple operators to conceal suspicious betting pattern algorithms, and diversification/displacement, in which fixers decide to pursue new betting options or to target minor leagues or other, less monitored sports. Some fixers did not have to adapt since in many countries police investigations remain rare and criminal sanction mild. Further research should encourage comparative perspectives beyond the European dimension, develop a more systematic effort to establish a sport fraudsters typology, and focus on non-betting-related sports manipulations.

Intelligent Design of Inclusive Growth Strategies

Improving corporate engagement with society, as advocated in the Business Roundtable’s 2019 statement, should not be viewed as a zero-sum proposition where attention to new stakeholders detracts from delivering shareholder value. Corporate programs for sustainable and ethical sourcing practices, however, have fallen far short of solving the underlying causes of extreme poverty, extensive use of child labor, and threats to the environment and human health. We identify several causes to explain this disappointing shortfall in societal performance, including traditional company policies and incentives that inhibit the implementation of innovative, inclusive growth strategies. We propose the role for a new actor, a catalyst, to help companies forge new relationships with external funders, local intermediary companies, NGOs, and community leaders. The catalyst aligns the multiple stakeholders from multiple sectors into enduring, mutually- beneficial relationships that produce more value than that currently produced when stakeholders connect only by transactional relationships. The catalyst attracts funding from public and private sources to invest in the new ecosystem, which can generate attractive financial returns while alleviating poverty and environmental degradation. Finally, the catalyst engages the multiple participants to collectively co-create explicit strategies and scorecards of metrics, which serve to motivate, create accountability, and enable an enduring governance model for a multi-stakeholder ecosystem.

Sea otters, social justice, and ecosystem-service perceptions in Clayoquot Sound, Canada.

We sought to take a first step toward better integration of social concerns into empirical ecosystem service (ES) work. We did this by adapting cognitive anthropological techniques to study the Clayoquot Sound social-ecological system on the Pacific coast of Canada's Vancouver Island. We used freelisting and ranking exercises to elicit how locals perceive ESs and to determine locals' preferred food species. We analyzed these data with the freelist-analysis software package ANTHROPAC. We considered the results in light of an ongoing trophic cascade caused by the government reintroduction of sea otters (Enhydra lutris) and their spread along the island's Pacific coast. We interviewed 67 local residents (n = 29 females, n = 38 males; n = 26 self-identified First Nation individuals, and n = 41 non-First Nation individuals) and 4 government managers responsible for conservation policy in the region. We found that the mental categories participants-including trained ecologists-used to think about ESs, did not match the standard academic ES typology. With reference to the latest ecological model projections for the region, we found that First Nations individuals and women were most likely to perceive the most immediate ES losses from the trophic cascade, with the most certainty. The inverse was found for men and non-First Nations individuals, generally. This suggests that 2 historically disadvantaged groups (i.e., First Nations and women) are poised to experience the immediate impacts of the government-initiated trophic cascade as yet another social injustice in a long line of perceived inequities. Left unaddressed, this could complicate efforts at multistakeholder ecosystem management in the region.

Business analysis for a sustainable, multi-stakeholder ecosystem for leveraging the Electronic Health Records for Clinical Research (EHR4CR) platform in Europe

IntroductionThe Electronic Health Records for Clinical Research (EHR4CR) technological platform has been developed to enable the trustworthy reuse of hospital electronic health records data for clinical research. The EHR4CR platform can enhance and speed up clinical research scenarios: protocol feasibility assessment, patient identification for recruitment in clinical trials, and clinical data exchange, including for reporting serious adverse events. Our objective was to seed a multi-stakeholder ecosystem to enable the scalable exploitation of the EHR4CR platform in Europe, and to assess its economic sustainability. Materials and methodsMarket analyses were conducted by a multidisciplinary task force to define an EHR4CR emerging ecosystem and multi-stakeholder value chain. This involved mapping stakeholder groups and defining their unmet needs, incentives, potential barriers for adopting innovative solutions, roles and interdependencies. A comprehensive business model, value propositions, and sustainability strategies were developed accordingly. Using simulation modelling (including Monte Carlo simulations) and a 5-year horizon, the potential financial outcomes of the business model were forecasted from the perspective of an EHR4CR service provider. ResultsA business ecosystem was defined to leverage the EHR4CR multi-stakeholder value chain. Value propositions were developed describing the expected benefits of EHR4CR solutions for all stakeholders. From an EHR4CR service provider’s viewpoint, the business model simulation estimated that a profitability ratio of up to 1.8 could be achieved at year 1, with potential for growth in subsequent years depending on projected market uptake. ConclusionsBy enhancing and speeding up existing processes, EHR4CR solutions promise to transform the clinical research landscape. The ecosystem defined provides the organisational framework for optimising the value and benefits for all stakeholders involved, in a sustainable manner. Our study suggests that the exploitation of EHR4CR solutions appears profitable and sustainable in Europe, with a growth potential depending on the rates of market and hospital adoption.

Motives and resources for value co-creation in a multi-stakeholder ecosystem: A managerial perspective

Addressing the recent appreciation of value co-creation lying with multiple stakeholders beyond the consumer, this paper explores the motives and resources for value co-creation within a multi-stakeholder ecosystem using a case study research design. The study’s context is the Universal Exposition 2015, an ecosystem comprising disparate actors, analyzing their experiences of value co-creation from a managerial perspective. Findings show that key motives to participate in such multi-stakeholder value co-creation are reputation enhancement, experimentation, and relationship building. Through innovative resource integration practices and individual leadership characteristics, a polyphonic process of co-creation emerges that builds upon the diverse and conflicting identities. Moreover, fundamental enablers of multi-stakeholder value co-creation are trust, inclusiveness, and openness. The paper offers managerial implications with specific suggestions for harnessing value co-creation among stakeholders in multi-stakeholder ecosystems through shared purpose definition, gatekeeper identification and infrastructure design.

Multi-stakeholder co-creation Analysis in Smart city Management: An Experience from Bandung, Indonesia

The rapid growth of urban population implies challenges in city domain from natural resource and infrastructure capacity as the hard aspects to social segregation as the soft aspect. This evolution requires real reflection and actions to attain sustainable development and a better quality of life in the city. The concept of smart city emerges as a strategic innovation to limit the issues arisen by the growth of the urban population and meet urban challenges. Smart city as a multi-stakeholder ecosystem upholds the value co-creation process of related actors within a framework to provide and deliver the expected service. Unlike the analogue era, ICT as the new technology enabler in smart city creates a transition of collaboration form among stakeholders. This paper presents an academic development of multi-stakeholder co-creation analysis in smart city management based on the perspective of service science. The analysis proposes a representative model of stakeholders with the designated values, service flow, and expected final result from the conceptual service platform. The model aims to depict in depth contribution of stakeholders which also leads to an innovation of service platform creation. This approach is carried out within the experience obtained from Bandung as one of the running smart city project in Indonesia. Bandung, which just occupies the integrated stage of the smart city maturity stages, does not allow the harmony of value co-creation. The one-way web-based integration resulted in the limited value creation for the society. This model enables a conceptual direction of becoming a two-ways interaction and creates a more convenient co-creation service ecosystem platform among stakeholders in term of innovation.

R&D transformation and value-based innovation

Journal of Comparative Effectiveness ResearchVol. 1, No. 1s ForewordFree AccessR&D transformation and value-based innovationRobert S EpsteinRobert S EpsteinDepartment of Advanced Clinical Science and Research, Medco Health Solutions, Franklin Lakes, NJ, USASearch for more papers by this authorPublished Online:24 Oct 2011https://doi.org/10.2217/cer.11.5AboutSectionsPDF/EPUB ToolsAdd to favoritesDownload CitationsTrack CitationsPermissionsReprints ShareShare onFacebookTwitterLinkedInRedditEmail In the current healthcare environment, bringing a new drug to market infers that it has not only received regulatory approval, but also a favorable decision from payers and health technology assessors. As healthcare costs across the globe escalate and the demand for better control of spending and balanced budgets increase, it has become a necessity that the therapeutic value of an innovative technology be demonstrated. Payers play an increasingly important role in the decision-making process of the use of new technologies by determining coverage and reimbursement, which is based largely on evidence that demonstrates the value over current therapies. However, the standard approach to drug development has been geared towards regulatory requirements – demonstration of efficacy and safety, generally against placebo – leaving a gap in evidence required by payers and health technology assessors.From the payer’s perspective, comparative data against alternative treatments are essential information needed for reimbursement decisions, yet a recent study found that only about half of new drugs approved in the USA since 2000 had active comparative studies as part of the pivotal data included in the US FDA approval package [1]. Similarly, an analysis of the literature from six high-impact general medicine journals found that commercially funded studies were less likely to be comparative effectiveness trials than other types of trials [2]. Because regulatory requirements related to research design have been fairly clearly outlined for drug approval, the R&D model within the pharmaceutical industry has grown up around it – into a well-honed systematic generation of safety and efficacy and supporting data. By contrast, the evidentiary requirements for drug reimbursement by payers have only recently been clarified and the existing R&D model has not uniformly changed to incorporate these needs. With the increasing demand for comparative data from payers, physicians and patients, it is evident that pharmaceutical companies need to reshape their R&D model to adapt to this changing environment.This supplement addresses a new approach to value-based drug development and provides a framework for a general approach to obtain the patient-centric information for incorporation into the clinical development of any new technology. The three articles explore novel ways to incorporate these needs into drug development, and outline external parallel efforts to examine and incorporate comparative effectiveness into the equation.This supplement forms an accompaniment to the first issue of the new Journal of Comparative Effectiveness Research launching in January 2012. Through rigorous evaluation and comprehensive coverage, the Journal of Comparative Effectiveness Research provides stakeholders (including patients, clinicians, pharma, payers and health policy makers) with the key data and opinions to make informed and specific decisions on policy and clinical practice.Bibliography1 Goldberg NH, Schneeweiss S, Kowal MK, Gagne JJ. Availability of comparative efficacy data at the time of drug approval in the United States. JAMA305(17),1786–1789 (2011).Crossref, Medline, CAS, Google Scholar2 Hochman M, McCormick D. Characteristics of published comparative effectiveness studies of medications. JAMA303(10),951–958 (2010).Crossref, Medline, CAS, Google ScholarFiguresReferencesRelatedDetailsCited ByBusiness analysis for a sustainable, multi-stakeholder ecosystem for leveraging the Electronic Health Records for Clinical Research (EHR4CR) platform in EuropeInternational Journal of Medical Informatics, Vol. 97Cost-benefit assessment of using electronic health records data for clinical research versus current practices: Contribution of the Electronic Health Records for Clinical Research (EHR4CR) European ProjectContemporary Clinical Trials, Vol. 46The Current Drug Development Paradigm: Responding to US and European Demands for Evidence of Comparative Effectiveness and Relative EffectivenessSSRN Electronic JournalElectronic health records: new opportunities for clinical research18 October 2013 | Journal of Internal Medicine, Vol. 274, No. 6 Vol. 1, No. 1s Follow us on social media for the latest updates Metrics History Published online 24 October 2011 Published in print January 2012 Information© Future Medicine LtdPDF download