Motor Workshop Research Articles

Kepuasan Pelanggan pada Kualitas Layanan Bengkel Amien Jaya Motor Bangkalan

The aim of the study was to determine the effect of the dimensions of service quality which include tangibles, reliability, responsiveness, assurance and empathy on customer satisfaction at the Amien Jaya Motor workshop. This study used a quantitative method with a survey research type. This research was conducted at the Amien Jaya Motor Workshop involving 97 people or a questionnaire. Based on the results of the t test on tangible variables it has a significant effect on customer satisfaction while the t test on the reliability variable has a significant effect on customer satisfaction for the t test on the responsiveness variable also has a significant effect on customer satisfaction. In the t-test, the assurance variable has a significant effect on customer satisfaction, while in the t-test, the empathy variable also has a significant effect on customer satisfaction. Based on the results of the elaboration above, the quality of service which includes (Tangibles, Reliability, Responsiveness, Assurance, and Emphaty has a positive and significant simultaneous effect on customer satisfaction at Amien Jaya Motor (AJM) workshops). This can be proven by the results of the partial test (t test) the result shows that the f-count value is greater than the f- table so that it can be concluded that service quality affects customer satisfaction.

Distribution Information System at Rani Motor Workshop with DRP Method to Improve Sparepart Delivery Timeliness

Distribution Information System at Rani Motor Workshop with DRP Method to Improve Sparepart Delivery Timeliness

Sistem Informasi Penjualan Sparepart di Bengkel Karisma Motor Berbasis Web

Technological developments continue to grow rapidly and touch all aspects of life. Companies from small to large scale take advantage of technological developments to increase company value, one of the most commonly heard of technological developments is the internet. The internet is a major requirement in this globalization era, with the internet we can get any information, including information about schools, hospitals and even workshops [1]. speartpart sales and other materials needed. In the face of very tight workshop competition at this time and in the future. However, currently there are still many workshops that have not utilized internet technology, one of which is the Karisma Motor workshop in Muara Pinang. This research will be built using the Prototype method.

THE INFLUENCE OF SERVICE QUALITY AND PRICES RICKY MOTOR WORKSHOP CUSTOMER SATISFACTION

In today's globalization period, there is a lot of competition, which is a significant challenge to manufacturers, because the enormous number of items or services available produces more intense competition in the corporate sector. This study aims to determine the effect of Service Quality (X1) and Price (X2) on Consumer Satisfaction (Y). This type of research use quantitative methods, namely questionnaire data from 100 respondents. To aid data analysis, this study makes use of statistical calculation tools, specifically the SPSS 20 program. The following tests are used: validity, reliability, multiple linear regression analysis, T test, F test, and determination coefficient. Based on the research findings, it is feasible to conclude that service quality and price have a significant impact on consumer satisfaction at Ricky Motor Workshop.

The influence of service quality on customer satisfaction

This research aims to find out how much influence service quality has on customer satisfaction at the Dimas Jaya Motor (DJM) Workshop in Bandung City. Researchers are interested in researching the effect of service on customer satisfaction because they see the increasing number of customers at the Dimas Jaya Motor repair shop, so this cannot be separated from the service provided by the repair shop. This research uses quantitative methods, the data needed in this research is customer satisfaction data obtained using a questionnaire and tested using SPSS 26. Based on the results of the analysis carried out, there is an influence between service quality on customer satisfaction at the Dimas Jaya Motor (DJM) workshop. which is shown through the regression equation Y = 11.648 + 0.686 The correlation coefficient value between Service Quality and Customer Satisfaction is 0.677, meaning that the relationship between Service Quality and Customer Satisfaction is in the strong category. Meanwhile, the coefficient of determination (R Square) is 0.458 or equal to 45.8%. This figure means that the Service Quality variable (X) simultaneously influences the Customer Satisfaction variable (Y) by 45.8%. Meanwhile, the remainder (100% - 45.8% = 54.2%) is influenced by other variables outside this regression equation or variables that were not studied. The total number of respondents was 112 customers.

Penerapan Sistem Akuntansi Sumber Daya Manusia Terhadap Kinerja Karyawan Pada Bengkel Daniyah Lubis Motor

The company's problems still revolve around human resources surviving in the era of globalization. This research aims to analyze accounting systems, human resources on employee performance. One of the key elements for the successful implementation of an efficient organization is human resources. Facilities, abundant infrastructure and resources all support this, but without the help of human resources, company operations cannot be handled effectively. A reliable, high-performance power source is required. The increasing complexity of the legal system, the awareness that humans are a very useful instrument for increasing productivity and understanding the negative impacts of ineffective human resource management are the main causes of the increasing importance of human resources. The analytical method that the author uses in this research is comparative and qualitative descriptive methodology. The results of the research show that: the implementation of the human resources employee accounting system for the performance of the Daniyah Lubis Motor Workshop is in accordance with the study theory. In implementing the Human Resources Accounting system, Daniyah Lubis Motor Workshop is still less effective, this can be seen from the contribution of employee performance.

Analisis Persediaan Suku Cadang Dengan Metode Economic Order Quantity Pada Bengkel Asia Jaya Motor Karawang

The development of hardware and software technology has developed rapidly in recent years. Currently, companies are still experiencing difficulties in processing data and information. Spare parts that are not available when needed can hinder maintenance and repair plans. For this reason, controlling spare parts inventory in the Asia Jaya Motor workshop company is very necessary to maintain the quality of goods. Asia Jaya Motor Workshop is a business operating in the automotive sector, where this place cannot be separated from an accurate information system. However, data management still uses manual methods, seeing the problems that occur at the Asia Jaya Motor Karawang Workshop, very high accuracy, convenience and speed are needed. The aim of this research is to obtain an effective and efficient spare parts inventory analysis so that spare parts procurement and control plans can be accurate in supporting maintenance and repair programs. The data collection techniques for this research are library research and field research. So, the total cost of spare parts inventory in the 2011-2014 period according to the Economic Order Quantity method for each spare part has increased. The total cost (total cost) of spare parts inventory according to the Economic Order Quantity method is lowest in the 2021 period and the total cost (total cost) of spare parts inventory is the highest in the 2023 period.

The Influence of Service Quality, Customer Trust and Word of Mouth on Customer Loyalty at Ana Motor Badung Workshop

Given the increasingly fierce level of competition and also the things that need to be strengthened so that customers remain loyal to using workshop services, therefore, it is important to conduct further studies that need to be considered by the Ana Motor workshop regarding how efforts should be made to increase customer loyalty in using workshop services. As a result, the purpose of this research is to investigate the impact of service quality, customer trust, and word of mouth on customer loyalty at the Ana Motor workshop. This research was conducted in Badung regency which is located at the Ana Motor Badung workshop. The method of collecting data through distributing questionnaires to 96 respondents for customers who have used repair services at the Ana Motor workshop at least 3 times. The sampling defined by Cochran was employed in this study, and the sampling method used was purposive sampling. For this study, multiple linear analysis techniques are used, which are conducted using the SPSS 25. 0 application for Windows. The results of the analysis show that service quality, customer trust, and word of mouth has a positive and significant effect on customer loyalty at the Ana Motor Badung workshop.

SOSIALISASI PENGGUNAAN APLIKASI “SIMOTOR” UNTUK PENJUALAN SPAREPART DI BENGKEL FAKHRY MOTOR

The Fakhry Motor Workshop has the opportunity to develop sales of spare parts at the Fakhry Motor Workshop using the "Simotor. This service aims to socialize the use of the "Simotor" application to local people who want to buy motorbike spare parts. The method of community service activities uses the qualitative method through the process of observation, interviews and documentation. The informants involved in the information gathering process were the owners and mechanics of the Fakhry Motor workshop. The results of this community service activity show that the use of the "Simotor" application can be understood by the owner and mechanic of the Fakhry Motor workshop. The "Simotor" application can be used for the process of buying and selling motorbike spare parts. The use of the "Simotor" application can be aimed at people who are lazy to leave the house. The "Simotor" application can be sent via courier such as in the online sales market. The "Simotor" application payment system can be via transfer or cod.

PENGARUH KOMPONEN CITRA PERUSAHAAN TERHADAP KEPUTUSAN PEMBELIAN PADA BENGKEL BERKAH MOTOR DI TENGGARONG

The purpose of this research is to find out the component variables of the company's image including store location, product, price, customer service and physical facilities have a significant influence on purchasing decisions at Bengkel Berkah Motor in Tenggarong. This study uses a quantitative descriptive analysis method, with a focus on assessing Store Image and purchasing decisions. The data used are data from the distribution of questionnaires that are considered relevant. Based on these data, the indicators of the research variables were calculated using analytical tools according to theoretical principles. The data collection technique in this study was carried out randomly to obtain a sample from the population in question, in order to obtain good data, it was selected using the questionnaire and documentation method. This research will be carried out for 1 (one) month (30 days) estimated in July 2020 who will come to the Berkah Motor Workshop as many as 97 consumers. To determine the effect of the independent variable on the dependent variable, multiple linear regression analysis was used. From the results of the study, the results obtained in this study are that the variables of Store Image Components including Store Location, Product, Price, Customer Service and Physical Facilities Have an Influence on Purchase Decisions at the Berkah Motor Workshop in Tenggarong

Analysis Of Consumer Satisfaction On Service Quality At Asian Motor Workshops In South Lampung

Asian Motor Workshop is a company engaged in motorcycle repair services. The research aims to analyze and determine the satisfaction of workshop visitors. This type of research is quantitative with a population of 215 and a sample of 100 visitors. This study used a questionnaire as a data collection technique, which contained 15 statements, using the methodNonprobability sampling. Analysis tool usingImportance Performance Anaysis (IPA), with four dimensions to measure which include; Physical Appearance, Reliability, Responsiveness, Reliability, Assurance, and Empathy. Analysis results states in quadrant A Physical facilities, namely items 25 and 23. Quadrant B must be maintained, namely items 2, 3, 4, and 5, Responsiveness, namely items 7, 8, and 10, Assurance, namely items 11, 13, and 14, and Empathy, namely item number 18. Quadrant C which is considered less important is item number 1, items 6, 9, 16, 17, 21 and 24.

Sistem Informasi Akuntansi Kas Berbasis Web Pada Bengkel Yuwa Motor

Bengkel Yuwa Motor is a service company engaged in repair services. Every activity of cash inflow and outflow transactions is recorded into a memorandum and then copied to Spreadsheet. This can have bad consequences such as delays, miscalculations from data processing actors and inaccurate report results due to data sources that take a relatively long time because the amount of data processed is very large. Therefore, this study discusses the creation of a cash inflow and cash out calculation system as a software development method consisting of analysis, design, program code creation and testing. The data collection technique used consisted of observation, interviews and literature study. This cash inflow and outflow information system is expected to assist Yuwa Motor Workshop in processing data relating to cash in and cash out

Sistem Informasi Akuntansi Pencatatan Penjualan Berbasis Web Pada Bengkel Yuwa Motor

Bengkel Yuwa Motor is a service company engaged in repair services. Every cash inflow and outflow transaction activity is recorded into a note and then copied to the Spreadsheet. This can have bad consequences such as delays, miscalculations from data processing actors and inaccurate report results due to data sources that take a relatively long time because the amount of data processed is very large. Therefore, this study discusses the creation of a sales recording system as a software development method consisting of analysis, design, program code creation and testing. Data collection techniques used consisted of observation, interviews and literature study. This cash inflow and cash out information system is expected to help Yuwa Motor Workshop in processing data related to cash in and cash out.

Perancangan Sistem Informasi Akuntansi Persediaan Pada Bengkel Yuwa Motor

Yuwa Motoe Workshop is a company engaged in the sale of services and spare parts. Such as car washing, car service, and sales of car equipment and others. The process of data collection of incoming goods and goods out of stock inventory when searching for goods data is still using the manual method. Therefore, this system is expected to help make it easier to record inventory of goods entering goods out of the business of selling services and spare parts. Given the importance of collecting and storing data from each of these sales activities, this accounting information system only requires an internet network to access it. This system is expected to help the Yuwa Motor Workshop business in recording inventory. The result of this research is to produce a web-based inventory information system for incoming and outgoing goods. Provides convenience in providing information on inventory data through incoming goods and outgoing goods using data flow diagrams, DFD, ERD and MySQL for data processing

Aplikasi Sistem Pakar Diagnosa Kerusakan Motor Matic Injeksi Berbasis Web (Studi Kasus: Bengkel Pelangi Motor)

Abstract
 
 In the case study at the Pelnagi Motor workshop located on Jl.Raya Serua Cinangka, Bojongsari District, Depok City, there is a problem that there is no automatic system to analyze damage to an injection matic motorbike to ease the work of mechanics or workshop mechanics. This research aims to design a web-based expert system application to help and facilitate the work of a mechanic or workshop mechanic. Researchers use the Prototyping Model as a method of designing systems that are built. And the use of the Forward Chaining method as the brain of the expert system. The system is implemented into a damage detection/diagnosis web application that can help mechanics or mechanics analyze customer vehicle damage and receive repair instructions quickly.
 
 Keywords: Injection Matic Motorcyle, Expert System, Forward Chaining

Implementation of Work Motivation in Improving Employee Performance at RCM Motor Workshops

RCM motor repair company is one of the companies engaged in the service sector. This business activity depends on human resources, with quality human resources of course being the mainstay in the RCM motorbike repair shop, therefore the company will be able to achieve its target goals quickly and precisely. This study aims to test and find out: The effectiveness of work motivation in improving employee performance at the RCM Motor Workshop. In their activities, employees always prioritize maximum results so as to create customer satisfaction. The leader also always advises and directs all employees to always make their work a comfortable place. Based on the goals to be achieved, humans are motivated by the needs they have and that can be their motivation to produce creativity and employee abilities that can grow from the will and motivation that employees aim for. The results of the study show that work motivation has high willpower so as to create increased employee performance, it also makes employees have good performance.

Analisis Postur Kerja Mengurangi Musculoskeletal Disorders Menggunakan Metode RULA dan REBA Pada Bengkel Aryka Motor

Aryka Motor Workshop is a small micro business in the form of a motorcycle repair shop located on Jln. Cross Sumatra-Pematang Panjang, Sijunjung Regency. At Aryka Motor Workshop, there are several employees whose posture is not ergonomic at work. This study aims to determine the level of work risk experienced by employees at Aryka Motor due to work posture and find solutions to improve this work posture. This study used the Rapid Upper Limb Assessment (RULA) method to assess work posture or worker activity in the upper limb when doing work. This study analyzes and evaluates the body posture of one of the employees in the machine disassembly and installation operator. The results of the study show that two employees have a work posture with a high level of risk. In this regard, it is necessary to carry out an investigation and a change in work posture needs to be carried out immediately by providing a work desk.

Edukasi Pentingnya Penerapan Kesehatan dan Keselamatan Kerja Pada Masyarakat Pengelola Usaha Jasa Pelayanan Reparasi Kendaraan Bermotor di Desa Air Napal, Bengkulu Tengah

Introduction The automotive industry is currently a sector that is a mainstay for the people of Indonesia, the Ministry of Industry (2021) notes that there are at least more than 26 companies engaged in the four-wheeled and two-wheeled vehicle industry. This increase encouraged the company to open branches massively. The application of Occupational Health and Safety culture will be very beneficial for both the owner and the workers. Until now, every company that has been standardized has implemented the principles of Occupational Health and Safety. This community service activity was carried out at the Ferry Motor Workshop, Air Napal Village, Central Bengkulu. The purpose of this activity is to provide an understanding as well as the implementation of Occupational Health and Safety culture in the Ferry Motor Workshop. The Method used is to provide education to four participants. Providing education is carried out through five (stages), namely assessing participants' knowledge about Occupational Health and Safety, Providing education about the dangers of ignoring Occupational Health and Safety, Demonstrating how to use PPE, Providing opportunities for participants to use, and evaluating the results of the education. The results found that by providing education related to the importance of implementing an Occupational Health and Safety culture it can have an impact on public knowledge and awareness so that behavior is in accordance with Occupational Health and Safety principles.
 Keywords: Occupational Health and Safety Education, Motor Vehicle Repair Services

Pengaruh Kualitas Produk dan Brand Image Sepeda Motor Yamaha NMAX Terhadap Keputusan Pembelian di JG Motor Asia Afrika Bandung

This research was conducted on customers of JG Motor Asia Africa Bandung workshops. The purpose of this research is to find out how much influence the influence of product quality and brand image has on purchasing decisions both partially and simultaneously through Instagram social media. The research method that will be used in this research is descriptive method and associative method. In this study, the unit of analysis is the individual, namely the Customers of JG Motor Workshop Asia Africa Bandung who buy Yamaha NMAX motorcycle products. The sample in this study were 67 respondents. Sampling accidental sampling is the sampling technique used in this study. The analytical method uses multiple linear regression analysis, in addition to testing the validity and reliability of the research instrument. Based on the results of the study, it shows that there is a partial or simultaneous effect on the Product Quality variable with a contribution value of 40.3% on purchasing decisions and 47% contributing to the influence of Brand Image on purchasing decisions. And the effect of Product Quality and Brand Image partially or simultaneously contributes to purchasing decisions of 87.3% while the remaining 12.7% is the influence of other variables not examined.

Analysis of the Balanced Scorecard as a Tool in Setting Business Strategies at the Uli Motor Workshop

This research aims to compile a strategy based on the balanced scorecard at the Uli Motor Workshop. First, this research explains how the company's general strategy is determined through SWOT, which is then divided into four perspectives: the financial perspective, the customer perspective, the internal business process perspective and the learning growth perspective. Compiling this balanced scorecard begins by translating the company's vision, mission, long-term goals and strategic plans. Then, the strategic purpose of each perspective is formulated. Finally, it is continued with the cause-and-effect relationship between the perspectives and forms a map of the company's strategy as a whole.