Model Of User Engagement Research Articles

LAM professionals' roles and attitudes to user participation in Norway and Sweden

Recent studies provide insights into library, archive and museum (LAM) professionals' attitudes toward user participation, yet they do not address how the diversity of roles LAM professionals assume may influence their attitudes toward participation. The reported findings based on a questionnaire to LAM professionals in Norway and Sweden indicate that user participation is viewed differently depending on how the professionals perceive their roles in relation to those of other professions. Analysis of the underlying relationships between the questionnaire respondents' perceptions and attitudes identifies three subject positions with associated interpretative repertoires: power sharing, outsourcing and engaging experts. Additional analysis using a four-quadrant model of user engagement that differentiates between bottom-up and top-down approaches and between areas of organizational activity suggests that the respondents primarily see themselves as experts within their respective fields and have yet to relinquish this role in favor of a more bottom-up approach to user participation.

Understanding of the dynamics of mobile reading: An HMM model of user engagement and content consumption

AbstractUnderstanding consumers’ engagement and subsequent content consumption behavior in the mobile context is critical to mobile app providers. In this paper, we develop a Hidden Markov Model (HMM) to capture the dynamics of users’ engagement states and consumption decisions on the number of books/chapters read and the amount of money spent. Our method allows us to simultaneously capture three interdependent usage behaviors using a single integrated model and identify the impact of content loading time and previous reading behavior on users’ engagement dynamics and content consumption. We calibrate the model using a tap stream data set of individual users’ reading activities on a mobile app. Our analysis reveals three distinct engagement states, a low state with inactive users, a medium state with users sampling books, and a high state with users reading intensively. Furthermore, we find that content loading time has higher negative impacts on high‐state users in state transitioning than medium‐state users. In contrast, the days that elapsed since the last visit has a similar negative impact on the users in the high and medium states. The effect of usage frequency on users in state transitioning is always positive. We have also identified the weekend effect and social influence on users’ reading outcomes. Finally, our simulations quantify the shortened content loading time and the days elapsed since the last visit on users’ engagement dynamics and content consumption decisions, which generate important managerial implications for app providers.

'That's just how I am': a qualitative interview study to identify factors influencing engagement with a digital intervention for tinnitus self-management.

To explore users' reactions to and expectations of the Tinnitus E-Programme 2.0, a digital cognitive behavioural intervention for tinnitus, and to identify contextual factors and mechanisms of action that may influence user engagement with the intervention. Qualitative interview study. Think-aloud and semi-structured interviews were carried out with 19 people with tinnitus. Interviews explored participants' views of the intervention's information and advice, its wider intervention goals (e.g. behaviour change, self-management), and factors that may strengthen or impede users' engagement. Data were analysed using inductive thematic analysis, and findings were used to develop a conceptual model of user engagement with the intervention. Generally, participants expressed positive views of the intervention, its intervention components, and its design features. Identified contextual factors included pre-existing attitudes, beliefs, skills, and knowledge (e.g. perceptions of tinnitus symptom severity, openness to tinnitus management, and psychological techniques); previous experience of tinnitus management; and characteristics of the condition (e.g. heterogeneous nature of tinnitus, stage in healthcare journey). These contextual factors were hypothesized to influence engagement through four mechanisms of action: motivation to change tinnitus-related attitudes and behaviour; perceived personal relevance of the intervention; expectations of benefit; and appeal of the intervention techniques. This study demonstrated the acceptability of the Tinnitus E-Programme 2.0 amongst its target group, while highlighting potential areas for improvement in future intervention modifications. Our findings identified contextual factors that others developing interventions for tinnitus or cognitive behavioural interventions may wish to consider.

User engagement with smart wearables: Four defining factors and a process model

This study aims to construct an empirical model of user engagement with smart wearables, focusing on wrist-worn wearable devices. Using survey data of current smartwatch and smart fitness tracker users ( N = 457), four factors—physical interaction, interface assessment, cognitive absorption, and digital outreach—were examined as the main components of user engagement. Results showed that the four concepts reliably constituted the measurement model of user engagement. The proposed user engagement scale showed convergent validity with user attitudes toward wrist-worn wearables and usage intention. In addition, the four aspects of user engagement consisted of a process model, where physical interaction predicted interface assessment, interface assessment predicted cognitive absorption, and cognitive absorption predicted digital outreach.

Theoretical Perspectives of Adherence to Web-Based Interventions: a Scoping Review.

The purpose of this paper is to review the literature as this relates to theoretical perspectives of adherence to web-based interventions, drawing upon empirical evidence from the fields of psychology, business, information technology and health care. A scoping review of the literature utilising principles outlined by Arksey and O'Malley was undertaken. Several relevant theoretical perspectives have emerged, eight of which are charted and discussed in this review. These are the Internet Intervention Model, Persuasive Systems Design, the 'PERMA' framework, the Support Accountability Model, the Model of User Engagement, the Technology Acceptance Model, the Unified Theory of Acceptance and Use of IT and the Conceptual Model of User Engagement. The findings of the review indicate that an interdisciplinary approach, incorporating a range of technological, environmental and individual factors, may be needed in order to comprehensively explain user adherence to web-based interventions.

Midwives and the Computerization of Perinatal Data Entry: The Theory of Beneficial Engagement.

Theory building in nursing and midwifery both to explain and inform practice is important to advance these professions via provision of a theoretical foundation. This research explored the process of perinatal data entry undertaken by midwives to explore the impact of the movement from paper to computer collection of data. Use of grounded theory methodology enabled theory building, leading to a theoretical understanding of the phenomenon and development of the Theory of Beneficial Engagement grounded in the data. Methods involved in-depth semistructured interviews with 15 users of perinatal data systems. Participants were recruited from 12 different healthcare locations and were utilizing three different electronic systems for data entry. The research question that guided the study focused on examining the influences of using the computer for perinatal data entry. Findings indicated that qualities particular to some midwives denoted engagement with perinatal data entry, suggesting a strong desire to enter complete, timely, and accurate data. The Theory of Beneficial Engagement provides a model of user engagement with systems for perinatal data entry consistent with other theories of engagement. The theory developed describes this phenomenon in a simple, elegant manner that can be applied to other areas where mandatory data entry is undertaken.

DEVELOPING A CONCEPTUAL MODEL OF USER ENGAGEMENT FOR MOBILE-BASED AUGMENTED REALITY GAMES

This paper suggested a conceptual model of user engagement for mobile based augmented reality (AR) games. Literature revealed the importance of user engagement for defining a successful technology application such as game. However, user engagement in particular is still not clearly studied for the mobile augmented reality games area. This paper critically reviewed the relations of user engagement elements in the mobile augmented reality game and guidelines that related to engagement for such type of games. It then recommended eight attributes of user engagement conceptual model for mobile based augmented reality games that can be used by game designer to design engaging mobile AR games for the industry and future AR engagement research.

Clicking, Assessing, Immersing, and Sharing: An Empirical Model of User Engagement with Interactive Media

This article explicates the concept of user engagement by synthesizing a disparate body of scholarship, and suggests a measurement and a structural model for empirically capturing the meaning and process of user engagement, specifically in the context of interactive media. A second-order confirmatory factor analysis of data from two experiments ( N = 263) shows that four attributes—physical interaction, interface assessment, absorption, and digital outreach—together constitute a valid and reliable operationalization of the concept of user engagement. A structural equation model reveals that greater amount of physical interaction with the interface and a more positive assessment of the interface predict cognitive absorption with the content, which in turn is associated with greater behavioral intention to manage and socially distribute the content. In addition, predictive validity tests show that the four subscales are predictors of attitudinal and learning outcomes.

ELSI Model: Bridging User Engagement around Interactive Public Displays and Media Facades in Urban Spaces

With recent technological advancements and significant price drops of display technologies interactive digital displays rapidly find their way into urban environments. Researchers have been modeling coordination and engagement around displays, either around (1) small-scale situated displays or (2) large-scale urban screens such as media facades. To this day, the two are considered as different domains. In this paper we take a first step towards bridging the gap between both types of displays by deriving a general, dynamic model we call elastic space-interaction (ELSI) model of user engagement around interactive public displays and media facades. The ELSI model provides a common terminology for describing engagement around interactive displays and media facades, improves compatibility across studies, and points out how to observe changes in user coordination and engagement introduced by different screen sizes and interaction techniques.

Preventing Unraveling in Social Networks: The Anchored $k$-Core Problem

We consider a model of user engagement in social networks, where each player incurs a cost to remain engaged but derives a benefit proportional to the number of engaged neighbors. The natural equilibrium of this model corresponds to the $k$-core of the social network---the maximal induced subgraph with minimum degree at least $k$. We introduce the problem of “anchoring” a small number of vertices to maximize the size of the corresponding anchored $k$-core---the maximal induced subgraph in which every nonanchored vertex has degree at least $k$. This problem corresponds to preventing “unraveling''---a cascade of iterated withdrawals---and it identifies the individuals whose participation is most crucial to the overall health of a social network. We classify the computational complexity of this problem as a function of $k$ and of the graph structure. We provide polynomial-time algorithms for general graphs with $k=2$ and for bounded-treewidth graphs with arbitrary $k$. We prove strong inapproximability resul...

Living in dressings and bandages: findings from workshops with people with Epidermolysis bullosa

Epidermolysis bullosa (EB) is an inherited disorder causing extensive, painful skin blistering and wounds. Currently, there is no cure and the focus of care is on the clinical management of the skin and other affected body systems, together with supportive care to individuals and families. The wound care for Epidermolysis bullosa (WEB) project is a collaboration with adults with EB, carers, clinical nurse specialists, a designer and manufacturers to develop novel products for EB wound care. This article reports the findings from workshops with adults with EB, their carers and clinical nurse specialists, together with observations of dressing changes. A cluster of significant limitations were revealed in the performance of wound care products, designed to cover a single wound, when they are used to cover extensive and whole body wounds. A working hypothesis for EB wound care was developed from the findings, together with design concepts and new products for EB wound care. In addition, a model of user engagement in medical device development and evaluation has been tested.

Anything but engaged: user involvement in the context of a national electronic health record implementation

The absence of meaningful end user engagement has repeatedly been highlighted as a key factor contributing to 'failed' implementations of electronic health records (EHRs), but achieving this is particularly challenging in the context of national scale initiatives. In 2002, the National Health Service (NHS) embarked on a so-called 'top-down' national implementation strategy aimed at introducing commercial, centrally procured, EHRs into hospitals throughout England. We aimed to examine approaches to, and experiences of, user engagement in the context of a large-scale EHR implementation across purposefully selected hospital care providers implementing early versions of nationally procured software. We conducted a qualitative, case-study based, socio-technically informed, longitudinal investigation, purposefully sampling and collecting data from four hospitals. Our data comprised a total of 123 semi-structured interviews with users and managers, 15 interviews with additional stakeholders, 43 hours of non-participant observations of meetings and system use, and relevant organisation-specific documents from each case study site. Analysis was thematic, building on an existing model of user engagement that was originally developed in the context of studying the implementation of relatively simple technologies in commercial settings. NVivo8 software was used to facilitate coding. Despite an enduring commitment to the vision of shared EHRs and an appreciation of their potential benefits, meaningful end user engagement was never achieved. Hospital staff were not consulted in systems choice, leading to frustration; they were then further alienated by the implementation of systems that they perceived as inadequately customised. Various efforts to achieve local engagement were attempted, but these were in effect risk mitigation strategies. We found the role of clinical champions to be important in these engagement efforts, but progress was hampered by the hierarchical structures within healthcare teams. As a result, engagement efforts focused mainly on clinical staff with inadequate consideration of management and administrative staff. This work has allowed us to further develop an existing model of user engagement from the commercial sector and adapt it to inform user engagement in the context of large-scale eHealth implementations. By identifying key points of possible engagement, disengagement and re-engagement, this model will we hope both help those planning similar large-scale EHR implementation efforts and act as a much needed catalyst to further research in this neglected field of enquiry.

Exploring user engagement in online news interactions

This paper describes a qualitative study of online news reading and browsing. Thirty people participated in a quasi-experimental study in which they were asked to browse a news website and select three stories to discuss at a social gathering. Semi-structured interviews were conducted post-task to understand participants' perceptions of what makes online news reading and browsing engaging or non-engaging. Findings as presented within the experience-based framework of user engagement and demonstrate the complexity of users' interactions with information content and systems in online news environments. This study extends the model of user engagement and contributes new insights into user's experience in casual-leisure settings, such as online news, which has implications for other information domains.

A model of user engagement in medical device development

The purpose of this paper is to address three topical themes: user involvement in health services research; determining the value of new medical technologies in patient care pathways, furthering knowledge related to quality in health and social care; and knowledge exchange between manufacturers, health service supply chain networks and device users. The model is being validated in a case study in progress. The latter is a "proving ground" study for a translational research company. Medical devices play a pivotal role in the management of chronic diseases, across all care settings. Failure to engage users in device development inevitably affects the quality of clinical outcomes. A model of user engagement is presented, turning unmet needs for medical devices into viable commercial propositions. A case study investigating the perceptions of individuals with Epidermolysis Bullosa (EB), their lay and professional carers into unmet needs. EB is an inherited condition affecting the skin and mucosal linings that leads to blistering and wounds. Qualitative data are being collected to generate understanding of unmet needs and wound care products. These needs are being translated into new design concepts and prototypes. Prototypes will be evaluated in an n = 1 experimental design, generating quantitative outcomes data. There are generalisations from the case study, and the model outlined. New products for managing EB wounds can logically benefit other groups. The model is transferable to other clinical problems, which can benefit from research and technological advances that are integral to clinical needs and care.