Purpose The widespread use of mobile devices raises concerns about their negative effects on users’ well-being but also presents business opportunities. To harness this phenomenon effectively, understanding various aspects of user engagement is essential. This study aims to develop and empirically evaluate a conceptual framework for examining user engagement in mobile technology. Design/methodology/approach This study explores user engagement with mobile technology. The authors developed a conceptual model and collected data through an online survey, focusing on engagement with mobile apps, services and devices. The authors analyzed the data to identify factors influencing each aspect of the mobile engagement. Findings The findings suggest that engaging mobile apps should be visually appealing, novel, reliable and enjoyable. Mobile services engage users when they are easily accessible and adaptable to diverse needs. These results emphasize the importance of dissecting mobile technology engagement into app, service and device engagement for a deeper understanding of their impacts. Originality/value This study underscores the significance of comprehensively understanding user engagement in mobile technology. By delineating engagement dimensions and their determinants, it offers insights for businesses to optimize strategies in leveraging mobile user behavior. This structured approach enhances theoretical understanding and has practical implications for designing user-centric mobile technology solutions.
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