Mobile Tourism Applications Research Articles

THE IMPACT OF PERSONAL INNOVATIVENESS ON THE BEHAVIORAL INTENTION TO USING TOURISM MOBILE APPLICATIONS OF GENERATION Z IN HO CHI MINH CITY, VIETNAM

The advancement of technology has significantly transformed various activities in human life, including tourism. Mobile technology, especially mobile applications, has become an integral part of users’ travel experiences. Generation Z, with their natural and proficient access to technology, has become one of the primary user groups of mobile applications in the tourism industry. Recognizing the lack of research on the intention to use mobile applications in tourism, particularly of Generation Z in Vietnam, a generation expected to reshape the tourism industry in the future, this study aims to investigate how personal innovativeness influences the intention to use mobile applications in tourism among Generation Z and mediation of attitudes. To test the proposed hypotheses, the study conducted an online survey using Google Forms targeting Generation Z individuals living and working in Ho Chi Minh City, Vietnam. A total of 318 participants took part in the survey. The collected data were analyzed using the Partial Least Squares Structural Equation Modeling (PLS-SEM) method. Based on the research findings, the study proposed potential solutions for mobile application development businesses, destination management organizations, tourism businesses to enhance the intention to use mobile applications in tourism among Generation Z in Ho Chi Minh City and Vietnam as a whole.

PERANCANGAN UI/UX PADA APLIKASI WISATA LOMBOK MENGGUNAKAN METODE USER CENTERED DESIGN

This study investigates the application of User-Centered Design (UCD) principles in the design UI/UX for the mobile tourism application, 'Wisata Lombok.' The research aims to demonstrate how UCD can significantly improve user interface (UI) and user experience (UX) in context-specific applications. The methodology employed a multi-phase approach, including user research, persona development, iterative design. Data was collected through interviews with local and tourists, online surveys with Lombok residents, and on-site observations. This information guided the creation of user personas and informed the application's feature set and design decisions. Key findings reveal that incorporating local cultural elements into the UI design enhanced user engagement. The implementation of features like maps and cultural event calendars. Usability testing was carried out using an online questionnaire using the UEQ method. The UEQ contains 26 questions which structured in the form of a semantic differential, where each word consists of two terms expressing opposite meanings. The form was distributed to 35 respondents. All of the 35 respondents, 16 identified as male and 19 as female. The age distribution indicates that 29 respondents are within the 18-35 years old range, while 6 respondents are within the 35-56 years old. The UEQ result shows that the perspicuity and efficiency scale has the highest values, 2.29 and 1.96, falling within the “Excellent” range, indicating that the respondents didn't find any difficulties in operating the user interface. The attractiveness, dependability, and novelty scale fall within the “above average” value, indicating that the user interface was based on respondent needs. The stimulation scale has the least value 0.44 which fall within “bad” value , which means that the respondents was bored cause the user interface only has a few features.

The Influence of Design and Arousal on Impulse Purchase in Mobile Travel Applications

Since consumers’ impulse buying intentions can be easily completed via mobile platforms, impulse buying of travel products has become more common. Hence, this study aimed to understand how mobile tourism applications affect travelers’ impulse purchase behaviors. Utilizing the S-O-R framework and distinguishing environmental stimuli and consumer behaviors, this study proposed a conceptual model and hypotheses to investigate the relationship between usability, information effectiveness, emotional arousal, and impulsive purchase intentions in the context of mobile applications. Based on 63 responses, the experiment applied neuroscience methods and found that information effectiveness positively affected impulsive purchase intentions, while usability and emotional arousal did not have significant effects. Hence, results offer practical insights into the development of travel applications and extend the S-O-R framework with the inclusion of emotional arousal.

Gen-Y Behavioral intention to adopt mobile tourism apps: Extending UTAUT2 with trust and security

The evolution of technology and the widespread adoption of smart mobile devices like smartphones and tablets have significantly altered tourists' behavior using tourism services. Based on The Unified Theory of Acceptance and Use of Technology, this research aims to investigate the factors affecting Gen-Y's inclination to use tourism apps in Vietnam. The model was tested using structural equation modeling (SEM) in quantitative methodology with 337 users from Vietnam. The result showed that five factors positively impact the intention behavior of using mobile tourism applications: performance expectancy, effort expectancy, social influence, trust, and perceived security. Moreover, the findings propose practical implications and provide valuable insights for tourism app developers, marketers and operators in developing more effective tourism apps.

Unlocking sustainable tourism: A holistic examination of mobile applications’ impact and evolution in travel experiences (2013-2023)

This study delves into the transformative role of mobile applications in shaping sustainable tourism from 2013 to 2023. Analysing 56 articles from Scopus, it reveals the pervasive influence of these apps beyond altering traveller behaviour, encompassing destination management, and fostering sustainability. Mobile apps contribute to environmental conservation, cultural heritage preservation, and responsible tourism practices. The research emphasizes integrating sustainability principles into app development, including reducing ecological footprints and promoting environmental awareness among travellers. Leading studies highlight mobile apps not just as enhancers of user experiences but also as drivers for sustainable travel behaviours, emphasizing local cultural engagement and environmental stewardship. This study offers a comprehensive view, urging ongoing research leveraging mobile technology to propel sustainable practices within the tourism industry.

Research on the Requirements and Functions of Mobile Applications for Tourism among Disabled Individuals in China

There is a large number of disabled people, and the number of disabled people will continue to grow in the future. With the booming development of the tourism industry, the demand for travel by disabled people is also increasing, but the travel experience of most disabled people is ignored. Developers of tourism mobile applications pay little attention to the travel needs of disabled people. Due to the lack of attention to this group, there is great room for improvement in the travel experience of disabled people. This article focuses on the needs of Chinese disabled people for mobile applications for tourism. Through user interviews and semantic analysis, this groups needs for application functions are studied. Then, through a questionnaire survey based on the Kano model, the priority of application functions is analyzed. This study believes that the psychological needs of disabled people to be respected should be the top priority, followed by the needs for affordability, safe travel, and convenient access to information, and finally, social needs.

Virtual reality and augmented reality applications and their effect on tourist engagement: a hybrid review

研究目的本研究整合了关于虚拟现实（VR）和增强现实（AR）在旅游参与（TE）中的作用的见解。此外, 本研究为旅游和酒店业的研究提供了新的方向。研究方法本研究使用文献计量学和理论-背景-特征-方法（TCCM）框架分析, 采用混合综合审查方法, 分析了236篇同行评审的期刊文章研究发现计算机科学期刊在VR/AR研究中主导了TE领域。VR/AR的情感和沉浸属性支持了TE。在VR/AR的背景下, 探索文化理论可以丰富TE的视角。本研究通过探讨虚拟技术在保护文化遗产方面的作用, 以及研究VR/AR旅游移动应用中的TE意图和感知, 提供了有益的研究方向。研究创新这是第一项揭示现有研究结构和知识理论基础的研究。

Evaluating a User-Centered Environment-Friendly Mobile Phone App for Tourists and Residents Using Facial-Recognition Software

This study aims to examine a user-centered environment-friendly mobile phone app for tourists and residents in Saudi Arabia. To achieve this objective, a new fuzzy decision-making model is constructed. In this scope, by considering a detailed literature examination, eight criteria are identified. Facial expression-based quantum spherical DEMATEL with golden cuts are taken into consideration to examine the possible impact and directions among these criteria. The main contribution of this study is that priority factors in the development of the environment-friendly tourism mobile application can be identified. Moreover, facial expressions of the decision-makers are considered in the fuzzy decision-making analysis. This situation helps us to achieve more appropriate results. The findings demonstrate that user-centeredness is the most significant environment-friendly mobile application performance criterion of the tourism industry. Additionally, functionality is another important determinant with respect to this situation. It is of great importance to ensure customer satisfaction for the mobile applications used in the development of tourism to be successful. Thus, user feedback should be taken into consideration for them to work more effectively. Furthermore, tourism applications should provide users with fast and accurate information. In this context, mobile applications should offer customized offers to users to increase customer satisfaction.

Promoting Sustainable Travel Experiences: A Weighted Parallel Hybrid Approach for Personalized Tourism Recommendations and Enhanced User Satisfaction

With the growing significance of the tourism industry and the increasing desire among travelers to discover new destinations, there is a need for effective recommender systems that cater to individual interests. Existing tourism mobile applications incorporate recommendation systems to alleviate information overload. However, these systems often overlook the varying importance of different items, resulting in suboptimal recommendations. In this research paper, a novel approach is proposed: a weighted parallel hybrid recommendation system. By considering item weights and leveraging parallel processing techniques, this method significantly enhances the accuracy of the similarity between items, leading to improved recommendation quality and precision. With this approach, users can efficiently and effectively explore new destinations that align with their unique preferences and interests, thereby enhancing their overall tourism experience and satisfaction. To evaluate the effectiveness of the proposed weighted parallel hybrid recommendation system, we conducted experiments using a dataset consisting of 20 users. The results demonstrated that the proposed approach achieved an impressive classification accuracy of 80%. A comparative analysis revealed that the proposed approach outperformed that of existing systems and achieved the best results in terms of classification accuracy. This finding highlights the effectiveness and efficiency of the proposed method in generating and promoting sustainable travel experiences by developing a personalized recommendations system for the unique preferences and interests of individual users.

LOCUS: A Mobile Tourism Application and Recommender System for Personalized Places and Activities

LOCUS: A Mobile Tourism Application and Recommender System for Personalized Places and Activities

중국 여행플랫폼 서비스의 지속적 이용의도에 영향을 미치는 선행변수에 관한 연구

Overseas tourism in China is increasing every year, and especially considering the COVID19 situation, more and more travelers want to enjoy tourism using apps without local guides. In this circumstance, this study has been conducted to identify how the attributes of tourism applications affect relationship quality and continuous usage intention. In this study, 200 Chinese people received a questionnaire and conducted an empirical analysis. For empirical study, an online survey method is conducted from August 1, 2022 to August 25, 2022, focusing on those who have experiences in using a mobile tourism application. 200 questionnaires had been collected during the survey period and 195 questionnaires had been used in the final analysis, excluding the responses with missing values or irrelevant answers. The results of the study are as follows. First, the effects of tourism application attributes on reliability turned out to be partially supported, while the effects on satisfaction turned out to be supported. Second, in the relationship of reliability and satisfaction, the result showed that reliability was positively assosiated with user satisfaction. Third, it was found that relationship qualities, including reliability and user satisfaction, were positively affecting continuous intention to use Chinese tourism application.

The Role of Individual Factors in Users’ Intentions to Use Medical Tourism Mobile Apps

The successful operation of medical tourism mobile applications primarily depends on the extent to which users are fully motivated to adopt their use. Therefore, the primary purpose of this study was to investigate the factors influencing medical tourism mobile application usage intentions. This study applied the unified theory of acceptance and use of technology (UTAUT2) to build a comprehensive model that explains users’ intentions to use medical tourism mobile apps. Our research findings confirm the validity of the UTAUT2 in explaining users’ intentions to use medical tourism mobile apps in the context of medical tourism mobile services. Additionally, the results focus on the enhancement in the role of the other rather that contextual attributes of the IT/IS environment (i.e., personal involvement and personal innovativeness). This study can confirm the importance of the UTAUT2 constructs in the setting of medical tourism mobile app usage. By conducting surveys, medical tourism mobile app designers can know that personal involvement and personal innovativeness lead to influences on the effectiveness of corporate marketing efforts relating to using mobile medical apps.

Consumer Innovativeness and Consumer Engagement: User Motivation As a Mediator

Widely used mobile tourism applications have become a necessary tool for tourists, but few empirical researchers have examined the factors that influence consumer engagement with these applications. In this study we focused mainly on how consumer innovativeness and user motivation influence consumer engagement. We collected data online from 468 participants, and used structural equation modeling to analyze the data. Findings show that consumer innovativeness was positively associated with utilitarian, hedonic, and social user motivations, each of which was positively associated with consumer engagement. In addition, user motivation mediated the consumer innovativeness–consumer engagement relationship.

Mobile Applications in Tourism

Based on an extended version of the Technology Acceptance Model (TAM), this study aims to understand the intention to use tourism mobile applications. WOM about app and personal innovativeness was added to the original model along with perceived usefulness, perceived ease of use and attitude. A questionnaire was distributed through the convenience sampling method and 440 valid respondents were retained and analysed using Structural Equation Modeling (SEM). The results of this study show that WOM about app represents the strongest predictor of the intention to use of tourism mobile applications followed respectively by perceived usefulness, attitude toward using tourism mobile applications and personal innovativeness. The findings provide implications that would benefit managers in the hospitality and tourism sector as well as mobile app developers in order to ensure the effectiveness of their marketing and communication strategies and adapt their activities to the needs of a customer of the digital age.

The Intention to Use Mobile Applications in Tourism Among Gen Z In Vietnam: The Effect of Technological Readiness and Technology Acceptance Factors

The Intention to Use Mobile Applications in Tourism Among Gen Z In Vietnam: The Effect of Technological Readiness and Technology Acceptance Factors

관광 애플리케이션 속성이 이용만족도 및 지속적 이용의도에 미치는 영향: 중국관광객을 중심으로

The purpose of this study is to examine how the characteristics of tourism mobile applications affect user satisfaction and continuous usage intention, and to identify how these influences will differ according to the degree of involvement. For an empirical purpose, this study conducted an online survey from August 1, 2020 to August 25, 2020, focusing on those who have experiences in using tourism mobile app. A total of 200 questionnaires were collected and 196 copies were used for the final analysis, excluding 4 responses with missing values and irrelevant answers.<BR> The results of the study are as follows. First, the effect of tourism application attributes on satisfaction was partially accepted. Second, satisfaction had a positive effect on reuse intention. Third, it was found that there was a partial difference in the effect of tourism application attributes on satisfaction according to the degree of involvement.

Impact of Mobile Applications in Changing the Tourist Experience

Abstract This exploratory study investigates the impact of technology on the tourist experience. This research analyzed the effect of new technologies on the behaviour of new tourism consumers, the importance of mobile technology in the tourism industry, and the phenomenon of mobile tourism in the change of the tourism experience. It also studied the spillover effect that these changes have had on the use of mobile applications in tourism, trying to understand their impact on the tourism experience. A quantitative and qualitative analysis supported this investigation through a survey of 110 Portuguese tourists using applications and two interviews with administrators of mobile application development companies, and, finally, through the analysis of four case studies. The main conclusion is that smartphones and mobile travel applications can substantially alter the tourist experience. Tourists assume that smartphones have motivated changes in the activities and emotions experienced, especially in social applications that allow them to maintain contact with their friends and families and increase security levels.

Tourist mobile applications: Evaluation of the VisitMalopolska app

The aim of the article is to evaluate the functionality of the VisitMalopolska mobile application developed for tourists. An attempt is made to outline ideas that allow tourists to explore Małopolska on their own, as well as to facilitate access to information about the region. The study focuses on the diverse use of mobile applications in tourism and in addition discusses the objectives and research method used. The main part of the discussion concerns the characteristics and evaluation of the most important functionalities of the new VisitMalopolska tourist application. In the main part of the article the most important functionalities available are evaluated and to do this, the point method was used

THE USABILITY OF I-SUYYAH: A MOBILE TOURISM APPLICATION FOR ARAB TOURISTS IN MALAYSIA

Globalisation and the rapid growth of technologies call for ease and automation in different aspects, including in tourism. Tourism is an important sector in Malaysia as it generates income for the country. In recent years, Malaysia has seen a surge in the arrival of high-spending Arab tourists. This reflects the need to provide a tool, specifically a tourism mobile application in the Arabic language, that could help ease their journey in Malaysia. Thus, this study aims to determine the usability of the i-Suyyah mobile application for Arab tourists in Malaysia. The data obtained were analysed using the Fuzzy Delphi method, and twelve experts were selected to analyse the fuzziness consensus. It was found that the i-Suyyah mobile application recorded a high percentage of expert consensus, specifically on its usability. All usability items have reached unity with the threshold value of d 0.2, and the percentage of consensus among the expert group is more than 83%.

A business model adoption based on tourism innovation: Applying a gratification theory to mobile applications

The purpose of this paper is to improve understanding of Tourism Innovation by using a Uses and Gratification Theory model to investigate tourist intention to visit a city after reading other users' valuations of the destination on Mobile Applications.The Uses and Gratification Theory (U&G) model was adapted to investigate the factors which influence tourist intention to visit a city. Satisfaction and Tourism Experience were added as external variables to the U&G model. The original Convenience construct for mobile tourism applications was changed to Mobile Convenience for this study.A survey was carried out to investigate the factors which influence tourist intention to visit a City. 261 users with different nationalities were asked about their experiences and feelings when using Runnin'City, which was the mobile tourism application used in this study. The results were analyzed with Partial Least Squares Structural Equation Modeling (PLS-SEM). All the relationships of U&G were supported, except for Information for Tourism Experience.Self-Expression was found to be especially relevant and was moderated by Entertainment, Information and Mobile Convenience which in turn influence Satisfaction, Tourism Experience and Intention to visit a City.The Gender and Running frequency variables were also investigated using multi-group analysis. The influence of Mobile Convenience on Satisfaction was seen to be moderated by Gender, and the relationships of Information and Entertainment on satisfaction are moderated by Running Frequency.The results obtained with the proposed changes in the U&G model will be very useful for academics and also for designers and developers of mobile tourism apps as they show the special role played by Self-Expression and Entertainment as relevant factors for the success of a mobile tourism app.