Mobile Robotic Telepresence Systems Research Articles

Comparison of proactive and reactive interaction modes in a mobile robotic telecare study

Mobile robotic telepresence systems require that information about the environment, the task, and the robot be presented to a remotely located user (operator) who controls the robot for a specific task. In this study, two interaction modes, proactive and reactive, that differ in the way the user receives information from the robot, were compared in an experimental system simulating a healthcare setting. The users controlled a mobile telepresence robot that delivered and received items (medication, food, or drink), and also obtained metrics (vital signs) from a simulated patient while the users performed a secondary healthcare-related task (they compiled health records which were displayed to them on the screen and answered related questions). The effect of the two interaction modes on overall performance and user perception was evaluated through a within-participant study design conducted with 50 participants belonging to two different types of populations (with and without a technological background). Efficiency, effectiveness, understanding, satisfaction, and situation awareness were defined as the dependent variables measured both objectively and subjectively. The proactive mode increased user performance, and understanding of the system and reduced the workload compared to the reactive mode. However, several of the users valued the option of increased user control experienced in the reactive mode. We, therefore, proposed design suggestions to highlight some of the benefits of factoring the reactive mode into the design as a hybrid mode.

Levels of Automation for a Mobile Robot Teleoperated by a Caregiver

Caregivers in eldercare can benefit from telepresence robots that allow them to perform a variety of tasks remotely. In order for such robots to be operated effectively and efficiently by non-technical users, it is important to examine if and how the robotic system’s level of automation (LOA) impacts their performance. The objective of this work was to develop suitable LOA modes for a mobile robotic telepresence (MRP) system for eldercare and assess their influence on users’ performance, workload, awareness of the environment, and usability at two different levels of task complexity. For this purpose, two LOA modes were implemented on the MRP platform: assisted teleoperation (low LOA mode) and autonomous navigation (high LOA mode). The system was evaluated in a user study with 20 participants, who, in the role of the caregiver, navigated the robot through a home-like environment to perform control and perception tasks. Results revealed that performance improved in the high LOA when task complexity was low. However, when task complexity increased, lower LOA improved performance. This opposite trend was also observed in the results for workload and situation awareness. We discuss the results in terms of the LOAs’ impact on users’ attitude towards automation and implications on usability.

“Is there anybody out there?” Using a telepresence robot to engage in face time at the office

PurposeThe purpose of this paper is to study the impact of mobile robotic telepresence systems on face time – which refers to people “seeing and being seen” – and analyse whether they allow overcoming the challenges associated with telecommuting.Design/methodology/approachThis research is based on a qualitative methodology in two French high-tech companies using interviews to better understand how the use of a telepresence robot is experienced by teleworkers, co-workers and their managers.FindingsThe results demonstrate that telepresence robots do offset the absence of teleworkers by allowing them to engage in face time, even remotely. It shows how the telepresence robot's affordances impact the different dimensions of face time and examine the processes through which teleworkers and co-workers anthropomorphize the robot and manage their privacy needs.Originality/valueThis article further elaborates the concept of face time and offers six dimensions to study in a digitally driven environment, including two newly identified dimensions. It also discusses the surveillance and privacy needs issues raised by the use of mobile robotic telepresence (MRP) systems.

"I can't get round"

Via audiovisual communications and a controllable physical embodiment, Mobile Robotic telePresence (MRP) systems aim to support enhanced collaboration between remote and local members of a given setting. But MRP systems also put the remote user in positions where they frequently rely on the help of local partners. Getting or 'recruiting' such help can be done with various verbal and embodied actions ranging in explicitness. In this paper, we look at how such recruitment occurs in video data drawn from an experiment where pairs of participants (one local, one remote) performed a timed searching task. We find a prevalence of implicit recruitment methods and outline obstacles to effective recruitment that emerge due to communicative asymmetries that are built into MRP design. In a future where remote work becomes widespread, assistance through remote work technology like MRPs needs close examination at a fundamental interactional level, taking into account how communicative asymmetries are at play in everyday use of such technologies.

Usability Testing for the Operation of a Mobile Robotic Telepresence System by Older Adults

Mobile robotic telepresence (MRP) systems feature a video conferencing interface on a mobile robot, enabling pilot users to remotely control the robot while communicating with a local user. For older adults in an assisted living facility, the operators are mostly caregivers or remote family members. This small-sample usability testing aimed to evaluate the use of MRP by the older adult. Participants navigated the robot to locations in the home, e.g., to check if the front-door is closed. Two levels of automation were introduced; assisted teleoperation and autonomous. Observations revealed that the older adults enjoyed the dexterity with which the robot could be teleoperated in the assisted teleoperation mode. Yet, they preferred the operation of the MRP at the autonomous mode where the robot navigated autonomously towards the locations the user indicated. Usability, preference and objective findings raise awareness regarding elder care assistive robot developmental factors. Future experimental plans are discussed.

Can You Easily Perceive the Local Environment? A User Interface with One Stitched Live Video for Mobile Robotic Telepresence Systems

ABSTRACT Many existing mobile robotic telepresence systems have equipped with two cameras, one is a forward-facing camera for video communication, and the other is a downward-facing camera for robot navigation. However, the two live videos from these two cameras would cause some confusion which makes it difficult for a remote operator to perceive the local environment. In this paper, we propose to use a user interface with one stitched live video instead of two live videos for mobile robotic telepresence systems. We used a video stitching algorithm to stitch the two live videos into one live video through which a remote operator can well perceive the local environment. We conducted a user study to investigate the difference between one stitched live video and two separate live videos in the user interface. The results show that the user interface with one stitched live video improves task efficiency, the number of errors, and remote operators’ feelings of presence, and enables remote operators to concentrate on the work they are doing.

F-Formations for Social Interaction in Simulation Using Virtual Agents and Mobile Robotic Telepresence Systems

F-formations are a set of possible patterns in which groups of people tend to spatially organize themselves while engaging in social interactions. In this paper, we study the behavior of teleoperators of mobile robotic telepresence systems to determine whether they adhere to spatial formations when navigating to groups. This work uses a simulated environment in which teleoperators are requested to navigate to different groups of virtual agents. The simulated environment represents a conference lobby scenario where multiple groups of Virtual Agents with varying group sizes are placed in different spatial formations. The task requires teleoperators to navigate a robot to join each group using an egocentric-perspective camera. In a second phase, teleoperators are allowed to evaluate their own performance by reviewing how they navigated the robot from an exocentric perspective. The two important outcomes from this study are, firstly, teleoperators inherently respect F-formations even when operating a mobile robotic telepresence system. Secondly, teleoperators prefer additional support in order to correctly navigate the robot into a preferred position that adheres to F-formations.

ExCITE Project: A Review of Forty-Two Months of Robotic Telepresence Technology Evolution

This article reports on the EU project ExCITE with specific focus on the technical development of the telepresence platform over a period of 42 months. The aim of the project was to assess the robustness and validity of the mobile robotic telepresence (MRP) system Giraff as a means to support elderly people and to foster their social interaction and participation. Embracing the idea of user-centered product refinement, the robot was tested over long periods of time in real homes. As such, the system development was driven by a strong involvement of elderly people and their caregivers but also by technical challenges associated with deploying the robot in real-world contexts. The results of the 42-months’ long evaluation is a system suitable for use in homes rather than a generic system suitable, for example, in office environments.

Assessment of interaction quality in mobile robotic telepresence

In this paper, we focus on spatial formations when interacting via mobile robotic telepresence (MRP) systems. Previous research has found that those who used a MRP system to make a remote visit (pilot users) tended to use different spatial formations from what is typical in human-human interaction. In this paper, we present the results of a study where a pilot user interacted with ten elderly via a MRP system. Intentional deviations from known accepted spatial formations were made in order to study their effect on interaction quality from the local user perspective. Using a retrospective interviews technique, the elderly commented on the interaction and confirmed the importance of adhering to acceptable spatial configurations. The results show that there is a mismatch between pilot user behaviour and local user preference and that it is important to evaluate a MRP system from two perspectives, the pilot user’s and the local user’s. Keywords: F-formations; Mobile Robotic Telepresence; MRP systems; Quality of Interaction; Retrospective Interview; Spatial Formations; Spatial Configurations

Using Presence, Spatial Formations and Sociometry to Measure Interaction Quality in Mobile Robotic Telepresence Systems

The use of video mediated communication technologies for interacting is increasing. An extension of these is mobile robotic telepresence (MRP) systems, video conferencing systems mounted on teleoperated mobile robots. The nature of the interaction via an MRP system is more complex than face-to-face interaction and involves not only social communication but also mobility. This research focuses on the use of MRP systems in domestic settings in elder care and contributes to the understanding of how interaction is affected by MRP system embodiment.

A Review of Mobile Robotic Telepresence

Mobile robotic telepresence (MRP) systems incorporate video conferencing equipment onto mobile robot devices which can be steered from remote locations. These systems, which are primarily used in the context of promoting social interaction between people, are becoming increasingly popular within certain application domains such as health care environments, independent living for the elderly, and office environments. In this paper, an overview of the various systems, application areas, and challenges found in the literature concerning mobile robotic telepresence is provided. The survey also proposes a set terminology for the field as there is currently a lack of standard terms for the different concepts related to MRP systems. Further, this paper provides an outlook on the various research directions for developing and enhancing mobile robotic telepresence systems per se, as well as evaluating the interaction in laboratory and field settings. Finally, the survey outlines a number of design implications for the future of mobile robotic telepresence systems for social interaction.

Towards Measuring Quality of Interaction in Mobile Robotic Telepresence using Sociometric Badges

AbstractThe field of mobile robotic telepresence for social communication is in rapid expansion and it is of interest to understand what promotes good interaction. In this paper, we present the results of an experiment where novice users working in health care were given a guided tour while maneuvering a mobile robotic telepresence system for the first time. In a previous study, it was found that subjective presence questionnaires and observations of spatial configurations based on Kendon’s F-formations were useful to evaluate quality of interaction in mobile robotic telepresence. In an effort to find more automated methods to assess the quality of interaction, the study in this paper used the same measures, with the addition of objective sociometric measures. Experimental results show that the quantitative analysis of the sociometric data correlates with a number of parameters gathered via qualitative analysis, e.g. different dimensions of presence and observed problems in maneuvering the robot.