Mobile Internet Service Providers Research Articles

Factors on Mobile Application User Satisfaction in the Largest Indonesian Internet Service Provider (ISP)

Many users complain about using the largest mobile Internet Service Provider (ISP) application in Indonesia, MyIndihome, such as difficulties in verifying, logging in, and changing cell phone numbers and emails. With these complaints, the satisfaction of the MyIndihome application users decreases. The research aims to determine the effect of information quality, system quality, service quality, ease of use, usefulness, and chatbot effectiveness on user satisfaction with MyIndihome. Chatbot effectiveness is a novelty of the research because it has not been studied in previous research. The research applies a quantitative approach. Then the sampling technique used is probability sampling, and the method is simple random sampling with 417 respondents. Data collection techniques are carried out by distributing online questionnaires, and the data are statistically processed with SmartPLS and analyzed by Structural Equation Model (SEM). After carrying out several stages of testing from validity tests, reliability tests, and structural models, the results show that information quality, system quality, ease of use, usability, and chatbot effectiveness have a significant effect on user satisfaction. However, the service quality has no effect. These results can help companies to increase user satisfaction with the MyIndihome application. They can increase the variables that influence user satisfaction with the MyIndihome application.

Proactive Metering of Mobile Internet User Experience

Having 67% worldwide share, mobile internet is very important for Internet Service Providers (ISPs). Since mobile Internet access is a collective service, Key Performance Indicators (KPIs) measuring quality of data traffic on select network segments/servers may not correctly indicate true user experience. For this reason, mobile ISPs are investing in sophisticated high-end commercial speed analysis systems which typically collect and analyze network traffic data from key network segments/servers. Unfortunately, their utility is quite limited as long as the proactive network intervention is considered. In this work, we develop a MapReduce based network speed analysis system which measures end-to-end network speed to quantify true user experience across multiple geographic regions and service categories. Also functioning as an online decision support system, it enables network administrators with timely ISP network intervention right before potential arrival of mass number of user complaints. The system has been tested with a leading mobile ISP in Turkey. The results confirm its effectiveness.

Principle of 6G Wireless Networks: Vision, Challenges and Applications

The 5G mobile communication has now become commercially available. Furthermore, research across the globe has begun to improve the system beyond 5G and it is anticipated that 6G will deliver higher quality services and energy efficiency than 5G. The mobile network architecture needs to be redesigned to meet the requirements of the future. In the wake of the commercial rollout of the 5G model, both users and developers have realized the limitations of the system when compared to the system's original premise of being able to support the vast applications of connected devices. The article discusses the related technologies that can contribute to a robust and seamless network service. An upheaval in the use of vast mobile applications, especially those powered and managed by AI, has opened the doors to discussion on how mobile communication will evolve in the future. 6G is expected to go beyond being merely a mobile internet service provider to support the omnipresent AI services that will form the rock bed of end-to-end connected network-based devices. Moreover, the technologies that support 6G services and comprehensive research that enables this level of technical prowess have also been identified here. This paper presents a collective wide-angle vision that will facilitate a better understanding of the features of the 6G system.

The Blockchain Random Neural Network for cybersecure IoT and 5G infrastructure in Smart Cities

5G promises much faster Internet transmission rates at minimum latencies with indoor and outdoor coverage in Smart Cities. 5G could potentially replace traditional Wi-Fi for network connectivity and Bluetooth technology for geolocation with a seamless radio coverage and network backbone therefore accelerating new services such as the Internet of Things (IoT). Although Wi-Fi 6 is already in the market designed for IoT applications. New Smart City applications based on Big Data will depend on 5G as a mobile Internet service provider therefore eliminating the need to deploy additional private network infrastructure or mobile networks. The benefits due to the expanded network access and enhanced connectivity between devices also intrinsically increase cybersecurity risks. Cyber attackers will be provided with additional digital targets; in addition, wireless and mobile network including the access channel infrastructure will be shared between independent services. To address these cybersecurity issues, this article presents the Blockchain Random Neural Network for Cybersecurity applications in a holistic digital and physical cybersecurity user and channel authentication methods. The user identity is kept secret as the neural weights codify the user information, although in case of cybersecurity breach, the confidential identity can be mined and the attacker identified. The proposed method therefore enables a decentralized authentication method. The validation results prove that the addition of the Blockchain Random Neural Network provides a user access control algorithm with increased cybersecurity resilience and decentralized user access and connectivity.

Customers' intentions to adopt proximity m-payment services: empirical evidence from Greece

The purpose of this study is to analyse the factors that determine consumers' intentions to adopt NFC proximity mobile payment services. An extended version of the decomposed theory of planned behaviour (DTPB), a model that incorporates the most relevant theoretical approaches in the mobile payment adoption literature was selected to investigate the consumer's adoption process. To empirically test the proposed model's nomological validity, data were collected from 513 consumers of mobile internet service providers in Greece and were analysed using PLS. The results indicated that consumers' attitude about the NFC proximity mobile payment services is the main driver of consumers' intentions to use it, followed by their normative, control and risk beliefs. As far as the behavioural intentions determinants' structure is concerned, consumer's perception about service attributes compatibility and performance (i.e., usefulness, easiness, and reduced riskiness), the availability of knowledge, resources, and opportunities necessary for using the service and the support of the interpersonal and the external social context toward the usage of the technology found to be adoption facilitators. Theoretical and managerial implications, limitations and suggestions for further research are provided at the end of the study.

Customers' intentions to adopt proximity m-payment services: empirical evidence from Greece

The purpose of this study is to analyse the factors that determine consumers' intentions to adopt NFC proximity mobile payment services. An extended version of the decomposed theory of planned behaviour (DTPB), a model that incorporates the most relevant theoretical approaches in the mobile payment adoption literature was selected to investigate the consumer's adoption process. To empirically test the proposed model's nomological validity, data were collected from 513 consumers of mobile internet service providers in Greece and were analysed using PLS. The results indicated that consumers' attitude about the NFC proximity mobile payment services is the main driver of consumers' intentions to use it, followed by their normative, control and risk beliefs. As far as the behavioural intentions determinants' structure is concerned, consumer's perception about service attributes compatibility and performance (i.e., usefulness, easiness, and reduced riskiness), the availability of knowledge, resources, and opportunities necessary for using the service and the support of the interpersonal and the external social context toward the usage of the technology found to be adoption facilitators. Theoretical and managerial implications, limitations and suggestions for further research are provided at the end of the study.

Kepuasan Pelanggan Pada Industri Penyedia Layanan Mobile Internet Di Jakarta

The rapid advances in technology, especially in the mobile sector, make communication and access to information very easy. These things make the internet as one of the main needs of modern humans. Companies that move as internet service providers must be able to find out what factors influence customer satisfaction to increase sales and attract the services offered. This study aims to analyze what factors influence consumers in the mobile internet service provider industry in Jakarta. These factors include price suitability, network quality, and service quality. The data used in this study is primary data, which is the result of 150 respondents in Jakarta. This research took place from March 2018 to May 2018. The data analysis method used in this study was descriptive analysis method and multiple linear regression analysis. The results of the study show that these three variables have significant variables on the level of customer satisfaction. Where dimensions that have the most dominant influence are dimensions of network quality, then followed by quality dimensions.

What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain

Generational theory presumes that generational cohorts develop similar attitudes and beliefs with regard to their market behaviors. This study examined the attitudes and beliefs of the Gen Y members towards mobile Internet service providers (MISPs). Gen Yers have the highest adoption of mobile Internet. They are also the most value-conscious, least satisfied and loyal customers compared with all other generations. This study therefore proposed a research model to elucidate the relationship between perceived value, satisfaction, switching costs (SC), alternative attractiveness (AA) and loyalty, and tested it using empirical data collected from 417 Gen Y mobile Internet subscribers. The results indicated that perceived value significantly influenced the satisfaction of Gen Y customers and, in turn, their loyalty towards MISPs. The results also confirmed the existence of mediators and moderators in the relationship between customer satisfaction and loyalty. Both SC and AA proved to be partial mediators, whereas AA was a moderator. Further, it was found that the moderating effect of AA on the association between customer satisfaction and loyalty was contingent upon the mediating effect of SC. Finally, the implications of these findings are delineated.

Leakage Detection and Risk Assessment on Privacy for Android Applications: LRPdroid

How to identify and manage information leakage of user privacy is a very crucial and sensitive topic for handheld mobile device manufacturers, telecommunication companies, and mobile device users. As the success of a financial fraud usually requires possessing a victim's private information, new types of personal identity theft and private information acquirement attack are developed and deployed along with various Apps in order to steal personal private information from mobile device users. With more than 50% of smartphone market share, Android-based mobile phone vendors and Internet service providers have to face the new challenge on user privacy management. In this paper, we present a user privacy analysis framework for an Android platform called LRPdroid. The goals of LRPdroid are to achieve information leakage detection, user privacy disclosure evaluation, and privacy risk assessment for Apps installed on Android-based mobile devices. With a formally defined user privacy model, LRPdroid can effectively support mobile users to manage their own privacy risks on targeted Apps. In addition, new privacy analysis viewpoints such as user perception and leakage awareness are introduced in LRPdroid. Two general App usage scenarios are evaluated with our system prototype to show the feasibility and practicability of the LRPdroid framework on user privacy management.

A dynamic assignment scheduling algorithm for big data stream processing in mobile Internet services

As the huge number of mobile devices (e.g., smart phones, tablets and netbooks) increases, more and more people choose to use the Internet services financed by mobile Internet service providers (MI...

Exploring the sequential usage patterns of mobile Internet services based on Markov models

Mobile Internet has developed rapidly, and various types of mobile Internet services have changed people’s lifestyles profoundly. Consequently, there is a broad market for mobile Internet service providers. To provide better service and attract users, service providers must understand their users’ behavior patterns. This study proposes a framework to model users’ mobile online behavior based on a multi-state model and a hidden Markov model; this study also extracts typical sequential behavior patterns through clustering methods. The results of the experiments display several characteristic behavior patterns that can guide service providers in application designing, operating, and marketing.

Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm

The current study proposes the combination of two well-established theoretical streams of the relationship commitment paradigm: the relationship investment model and the commitment-trust theory to explain brand loyalty of technology-mediated self-services users. Data were collected from a survey of 573 customers of mobile internet service providers and were analysed using PLS. The results indicated that brand loyalty is determined by commitment towards the provider, which, in turn, is influenced by the consumer-brand relationship components of trust, satisfaction, investment size, and quality of alternatives. Finally, both trust and investment size enhance the impact of customer satisfaction on relationship commitment, meaning that satisfied customers have confidence to their providers, and they are willing to invest and become committed to this relationship. Theoretical and managerial implications, limitations and suggestions for further research are provided at the end of the study.

Investigating the consumer-brand relationships' development for technology-mediated self-services using the relationship commitment paradigm

The current study proposes the combination of two well-established theoretical streams of the relationship commitment paradigm: the relationship investment model and the commitment-trust theory to explain brand loyalty of technology-mediated self-services users. Data were collected from a survey of 573 customers of mobile internet service providers and were analysed using PLS. The results indicated that brand loyalty is determined by commitment towards the provider, which, in turn, is influenced by the consumer-brand relationship components of trust, satisfaction, investment size, and quality of alternatives. Finally, both trust and investment size enhance the impact of customer satisfaction on relationship commitment, meaning that satisfied customers have confidence to their providers, and they are willing to invest and become committed to this relationship. Theoretical and managerial implications, limitations and suggestions for further research are provided at the end of the study.

AN EMPIRICAL ANALYSIS OF END USER’S ADOPTION OF ICT IN A DEVELOPING COUNTRY

Information and Communication Technologies (ICT) have the power to provide substantial economic and social benefits. Thus, it is important to be familiar with the process of technology diffusion among end users for efficiently implementing adoption along with frequent changes in the environment. This study composes a theoretical framework to identify the influencing determinants on the adoption of mobile Internet as a mean of ICT in a consumer context in Saudi Arabia. The proposed model incorporates eight constructs: performance expectancy, effort expectancy, facilitating conditions, social influences, perceived value, perceived playfulness, attention focus, and behavioral intention. Individual differences—namely, age, gender, and experience—are hypothesized to moderate the effects of behavioral intention towards the use of mobile Internet. It was found that performance expectancy and perceived playfulness have the strongest significant effect on the behavioral intentions towards the use of mobile Internet. The findings of this study provide several crucial implications for mobile Internet service providers, practitioners, consumers and researchers.

Dynamic Game Procedure Analyzing and Solving Between Multiple Interface Mobile Host Users and Internet Service Providers

Dynamic Game Procedure Analyzing and Solving Between Multiple Interface Mobile Host Users and Internet Service Providers

Android smartphone adoption and intention to pay for mobile internet

PurposeThe research goal of this study is to explore the factors influencing the adoption of Android smartphones and the intention to pay for mobile internet services.Design/methodology/approachThe present study proposes a framework based on theory of reasoned action (TRA) from the perspectives of software (interface convenience and perceived content), hardware (perceived infrastructure), design (design aesthetics) and perceived value (emotional value, price/value for money, performance/quality value, and social value). A web survey was conducted, and data were collected from a total of 881 users of Android smartphones in Taiwan. The casual model was validated using partial least squares (PLS) techniques.FindingsThe results indicated that the influence of the factors on the intention of the mobile internet users and non‐users were different. Surprisingly, the effect of design aesthetics was not significant in all of the groups. Male users were found to be more likely to read e‐books on their smartphones, as are people with higher personal incomes.Practical implicationsThis study contributes to a theoretical understanding of the factors that promote mobile internet users' and non‐users' intention to adopt Android smartphones and pay for mobile internet services. The proposed framework can be used by mobile internet service providers and smartphone manufacturers to design the products and marketing strategies.Originality/valueThe primary value of this paper lies in providing a better understanding of users' and non‐users' concerns about Android smartphone adoption and subscription of mobile internet services.

Examining continuance usage of mobile Internet services from the perspective of resistance to change

Retaining users and facilitating their continuance usage are critical for mobile Internet service providers. From the perspective of resistance to change, this research identified the factors affecting continuance usage of mobile services. We collected data among mobile Internet users and conducted data analysis with structural equation modeling. The results indicated that trust and switching costs have strong effects on resistance to change, which in turn affects continuance usage. In addition, trust affects perceived usefulness and flow experience. The results indicate that mobile service providers need to increase users’ resistance to change in order to facilitate their continuance usage.

An integrated model of mobile internet services usage and continuance

This study examines the usage and continuance of mobile internet services by developing a theoretical framework incorporating the cognitive, affective and judgemental components, as well as automatic factors, such as habit. Based on this framework, we examine and compare the usage and continuance of mobile internet services by collecting data from mobile service users. By identifying the different influences of the determinants that drive usage behaviour and continuance intention, the study results have helped advance information systems' theory and offered insights into mobile internet service providers.

The support of mobile internet applications in UMTS networks through the open service access

Third-generation wireless networks are expected to enable the mobile Internet to become a reality, offering fast Internet access and high-speed data services to mobile subscribers. For network operators to allow for the rapid development of innovative value-added applications on the scale seen in the Internet today, the wireless core network needs to be opened up for third-party applications provided by independent software vendors (ISVs). The Third-Generation Partnership Project (3GPP) is currently working on the production of technical specifications to provide a mechanism that would permit ISVs a standard interface to access network capabilities traditionally available to network operators. Within 3GPP, this mechanism is commonly referred to as the open service access (OSA). This open service access is predominantly targeted at Universal Mobile Telecommunications System (UMTS) networks, allowing application developers to access the feature-rich core network capabilities. This open access enables network operators to offer innovative services to their subscribers allowing the ability to differentiate themselves in a competitive market. With the imminent commercial deployment of the General Packet Radio Service (GPRS), existing fixed-line Internet service providers (ISPs) can now offer mobile Internet to end users in a UMTS environment where the responsibility of the network operator is reduced to providing IP connectivity. The increased competition from ISPs poses a big threat to the revenue stream of the network operator. This paper explores the possibilities of OSA to facilitate network operators in providing the mutual support of network capabilities and Internet content. These possibilities would allow the network operator to become a value-added mobile Internet service provider (VAM-ISP).3