Minimum Service Standards Research Articles

Implementation of basic education management in Grobogan district: Analysis and model development

Law Number 20 of 2003 on the National Education System states that citizens have the right to obtain basic education for children aged seven to fifteen years. In addition, it is also a commitment to the implementation of Grobogan district’s regional regulation No 5 of 2019 on education implementation, especially article 12 related to the obligation of local governments to ensure the implementation of basic education according to their authority. The purpose of this study is to determine the implementation of the basic education management program in Grobogan district; analyze the factors that support and hinder the implementation of the basic education management program in Grobogan district; formulate a model for implementing the basic education management program in Grobogan district. The method used in this research is qualitative. This method was used to analyse the phenomenon of policy implementation of the basic education management program in Grobogan district. The research site was in Grobogan district. The informants are policy actors who know a lot about the basic education program in Grobogan district. The results show that the implementation of the Grobogan district education office’s policy on basic education management consists of three areas, namely (1) equalization and expansion of access to education; (2) improvement of quality, relevance and competitiveness; (3) education governance and accountability. These three areas aim to achieve the national standards of education and the minimum service standards of education.

Evaluation of Planning for The Completion of Nine Years of Compulsory Basic Education

This study focuses on the evaluation of the planning of 9-year compulsory basic education in East Lombok Regency, with the main objective of assessing the effectiveness of planning oriented to minimum service standards (MSS). This education planning is considered important in addressing the gap in access to education and improving the quality of basic education at the regional level. The research hypothesis is that the proper implementation of MSS in basic education planning can significantly improve access and quality of education and reduce illiteracy rates in the region. This research method combines qualitative and quantitative approaches through in-depth interviews, observations, and documentation, involving stakeholders such as education officials, school principals, and community leaders. This study found that the planning structure and products have included an in-depth analysis and appropriate budget allocation, but budget challenges and community support are aspects that need to be improved. The discussion of the research results emphasizes the importance of involving the community more actively and strengthening cross-sectoral collaboration to optimize the planning and implementation of basic education. Overall, this study makes a significant contribution to understanding the complexity of basic education planning in the region and offers recommendations for increasing the effectiveness of SPM implementation, which can play a role in improving the quality of education and reducing educational disparities in East Lombok Regency.

Preference for Public Transportation Service Levels in Makassar City Towards Female Passenger Satisfaction

Basic services are government affairs that are mandatory and entitled to be obtained by every citizen, one of which is public transportation services. Although it has been regulated by Minimum Service Standards (SPM), the quality of public transportation services in Makassar City is still low and has not met expectations and satisfaction, especially for female passengers. The purpose of this study was to determine the satisfaction of female passengers with the quality of public transportation services in Makassar City. The respondents of this study were 96 female passengers of public transportation in Makassar City. This research is descriptive qualitative study that refers to the Regulation of the Minister of Transportation of the Republic of Indonesia Number PM 29 of 2015. This regulation outlines criteria such as security, safety, comfort, affordability, equality, and regularity for assessing the quality of public transportation services in Makassar City. The data analysis technique in this study uses descriptive analysis employing the Community Satisfaction Indicator (SMI) analysis method. Based on the results of calculations using the public satisfaction index method, it is known that the total number of service elements has a score of 43.86. Although this indicates that the overall quality of service is quite good, it is considered that women are not satisfied with the service provided. The relationship between the level of satisfaction with the quality of service affects women's preferences in choosing the mode they want to use.

Escalation of Transportation Service Quality at the Angkoetan Motor Repoeblik Indonesia (Damri) Surabaya

The development of the times encourages the community to focus on the advancement of science and technology, to create optimal public services. Transportation is one of the sectors that is greatly affected by technological advances. The escalation of people's mobility demands has led to an increase in very significant means of transportation that are not proportional to the number of existing vehicles, resulting in congestion on the streets. Given the importance of the role of transportation, the government needs to provide mass transportation services that are by the needs of services that are regular, safe, comfortable, fast, precise, and affordable. This study uses a qualitative descriptive approach through observation, direct interviews, and documentation to collect data. The goal is to collect detailed information on improving the quality of DAMRI transportation services and analyze the factors that support and hinder these services. The results of the study show that the escalation of DAMRI service quality focuses on the Minimum Service Standards for Road-Based Mass Transportation, namely security, safety, comfort, affordability, equality, and order.

The Function of Cadres in Putting Child Development Stimulation, Detection, and Early Intervention Programs into Practice

The East Java province's child health care coverage in 2020 was 83.3%, a decrease from 2019. In Surabaya, the coverage in 2019 was 91.59%, but it still did not meet the 2020 Minimum Service Standards (MSS) target of 100%. The inadequate implementation of programs for early detection, stimulation, and intervention in child growth and development (SDIDTK) is one factor contributing to the failure to meet this objective. For these initiatives to be successful at the Posyandu level, community health workers, or cadres, must be involved. The objective of this research is to look at how the SDIDTK programs use cadres. There were 71 respondents in the cross-sectional research, which used an observational analytic methodology. Out of the seven roles, only two were performed by all cadres (71 individuals): determining head circumference, weight, height, and upper arm circumference; providing the information into the early detection form for assessing newborn growth and creating a visual representation of the results. In the mother and child health book, two roles were not performed by any of the cadres. The first responsibility was to complete the Early Detection of Child Growth and Development form by providing the child's identity. The second role was to use the child development checklist to observe and mark the child's developmental abilities as appropriate (√) or not appropriate (-).

Program Inovasi Pengabdian Masyarakat: Pelayanan Komprehensif Kesehatan Ibu Hamil (GEBUKIN-Gerakan Ibu Hamil Sadar Pemeriksaan Kesehatan) di Wilayah Kerja UPDT Puskesmas Tumbang Kajamei Kabupaten Katingan Tahun 2021-2023

The health program for pregnant women is one of the focuses of health services which ranks first in the 12 minimum service standards (SPM) in the health sector listed in the Republic of Indonesia Minister of Health Regulation No. 04 of 2019. In the health profile of Tumbang Kajamei Community Health Center in 2021, it was stated that K4 experienced a decline of 33% from 2018 to 2020, while for K6 services it was still recorded at 0% until mid-2021. This data is what makes innovation programs a necessity in providing health services for pregnant women. The aim of the activity: increase awareness of pregnant women and the community regarding the importance of routine examinations of pregnant women and increase visits by pregnant women K4 and K6 at the end of 2022. The method of this community service innovation program is sustainable comprehensive health services with 5 activities carried out in June 2021 -December 2022 (1 year 5 months). Implementation results: there was an increase in knowledge of pregnant women by 30%, increased visits and awareness of the community (cadres and companions of pregnant women) regarding health care for pregnant women. Conclusion: there has been an increase in public awareness, especially pregnant women, families and posyandu cadres, of the importance of complete and routine examinations of the health of pregnant women with an increase in pre-post test results during activities and an increase in visits as evidenced by the final achievement in 2022 which has increased.

KAJIAN STANDAR PELAYANAN MINIMAL BIDANG PERUMAHAN PADA KEGIATAN DI KABUPATEN TANGERANG (Studi Kasus: Kecamatan Kronjo dan Kecamatan Mauk Kabupaten Tangerang)

Public services are a basic right for citizens that must be fulfilled by the state and government administrators. One of the public services in the housing sector is the Minimum Service Standards (SPM) for uninhabitable houses (RTLH) that are rehabilitated or relocated. SPM is also carried out for the construction of RTLH due to disasters. In order to support the development of livable housing (RLH), it is necessary to calculate the SPM achievements and evaluate the SPM for RLH activities in realizing social justice for the community. The aim of the research is to determine the achievements of the SPM for RLH Rehabilitation activities and evaluate the SPM for RLH activities. The method used in this research is a descriptive quantitative method by analyzing the data collection objectively using a scoring instrument and producing an evaluation criterion on a scale: (Good, Fair or Poor). Research locations in Pagenjahan Village, Kronjo District and Ketapang Village, Mauk District. The research results show: 1. Achievements of SPM for RLH Provision and Rehabilitation Activities in Tangerang Regency, a. post-disaster results achieved 100% category (Good), b. Relocation results achieved 100% category (Good); 2. Evaluation of SPM Provision and RLH Activities in Tangerang Regency, a. post-disaster results achieved 37.02% category (Poor), b. Relocation results achieved 56.99% category (Fair). The results of the SPM achievements in the RLH Provision and Rehabilitation activities by calculating the achievements obtained a percentage of 100% in the Post-Disaster and Relocation activities, in the Good category. The results of the SPM evaluation of RLH Provision and Rehabilitation Activities using scoring calculations showed different results, and tended to be less good, this happened due to a lack of monitoring of the documents created.

Analisis Faktor-Faktor yang Berhubungan dengan Kinerja Petugas Kesehatan di Puskesmas Kota Soe Kabupaten TTS Tahun 2023

Health workers are required to have the ability and skills to work in order to produce good performance, thus providing quality health services. The minimum service standards have not been achieved at the Kota Soe Health Center mean that the performance of health workers is not optimal. Performance is influenced by various factors, from motivational factors, work environment, rewards, and work discipline. The purpose of this study was to determine the factors associated with the performance of health workers at the Kota Soe Health Center in 2023. This research is an analytic survey research with cross sectional approach. The sample in this study consisted of 45 people with a sampling technique that is simple random sampling. Data collection used questionnaires, data analysis was carried out univariate and bivariate, then tested using the chi square statistical test. The results showed that there was a relationship between motivation and the performance of health workers with a value (p=0.025), there was a relationship between the work environment and the performance of health workers with a value (p=0.001), there was a relationship between appreciation and the performance of health workers with a value (p=0.004), and there was a relationship between work discipline and the performance of health workers with a value (p=0.001). It is expected that Health workers need to pay attention to health facilities again, organize the work environment properly, improve the distribution of incentives, leader can appreciate the work of health workers, and affirm time discipline.

Design and Build e-SPM as an Improvement in the Quality of Information Availability at LPM IAIN Syekh Nurjati Cirebon

In an effort to realize the vision, mission, and objectives of IAIN Syekh Nurjati Cirebon, there is a need for a reference in the form of minimum service standards (SPM) that encompass general criteria in the implementation of education. These SPM aim to enhance the performance of educational services and promote public transparency and accountability. In line with the BLU legal mandate, government educational institutions are required to be efficient and effective in providing services, with a focus on the professionalism of human resources. The formulation of SPM at IAIN Syekh Nurjati Cirebon considers principles of simplicity, concreteness, measurability, openness, affordability, and accountability. The SPM covers services related to education, research, community service, administration, digital transformation, halal center, and business development. The development of the SPM application through five stages has resulted in an accessible application managing SPM data at http://lpm.syekhnurjati.ac.id:8000, enabling improved performance in the management of SPM documents at IAIN Syekh Nurjati Cirebon.

IMPLEMENTASI KEBIJAKAN STANDAR PELAYANAN MINIMAL (SPM) PADA PELAYANAN KESEHATAN DIABETES MELLITUS (DM) DI PUSKESMAS BIROBULI

. This research aims to describe and explain the implementation of the SPM policy in Diabetes Mellitus (DM) health services at the Birobuli Community Health Center. This research method is a qualitative descriptive research method and data collection techniques are by means of observation, interviews and documentation. This research was conducted at the Birobuli Community Health Center using a purposive selection and selection technique for informants as many as 6 (six) people. This research uses aspects used by Donald Van Meter and Carl Van Horn, namely: 1. Policy Standards and Targets 2. Resources 3. Characteristics of Implementing Organizations 4. Communication between Implementing Organizations 5. Attitudes of Implementers 6. Social, Economic and Environmental Environments Political. Based on the results of research and discussion, standard variables and SPM policy targets for DM sufferers at the Bureaubuli Community Health Center still reached 80.13%, this figure has not yet reached the target set in Minister of Health Regulation No. 4 of 2019 because it is still hampered by the stages of data collection activities and early detection of DM sufferers. . Resource variables that do not fully support the implementation of the Diabetes Mellitus Health SPM at the Bureaubuli Community Health Center are also a factor in achieving the Health SPM target that has not reached 100%, such as human, financial and infrastructure resources that are still insufficient. The variable characteristics of implementing agents are related to the bureaucratic structure, norms and relationship patterns that are formed between policy implementers and have run well and in accordance with SOPs. Communication variables between implementers in implementing SPM policies for diabetes mellitus sufferers do not experience obstacles. The communication variable between implementers at the community health center is carried out directly because they are still in the same work area, while communication with implementers in the community is also carried out well and is supported by the use of online communication. The attitude/tendency variable of policy implementers such as the Health Service and the Bureaubuli Community Health Center gave a good response with the existence of a clear policy governing how to implement Diabetes Mellitus services in accordance with SPM Health standards. Economic, social and political environmental variables still have obstacles regarding all funding for SPM which must be accommodated with SPM. This means that in planning the Palu City regional budget, the SPM must be taken into account first in the budget planning. Apart from that, the economic capacity of the people of Palu City is also a supporting factor in the success of the Diabetes Mellitus Health SPM. Apart from that, political support is still lacking in perceived benefits in supporting DM health services that are in accordance with the SPM. The general conclusion is that the implementation of the Minimum Service Standards (SPM) policy in the Diabetes Mellitus (DM) Health Service at the Birobuli Health Center has not gone well.

Analysis of the Relationship between the Use of Hypertension Services in Achieving Minimum Service Standards (SPM) in the Community on Barrang Caddi Island

Introduction: Based on Makassar City health profile data in 2021, there are still several health service and management criteria that have not achieved the SPM targets for Health Sector or SDG's. At the Barrang Lompoa Community Health Center, the SPM achievement related to patients receiving health services who suffer from hypertension in 2021 is 46.2%. This achievement still does not meet the target that has been set, namely 100%. Objective: To find out the factors that influence the use of hypertension services in the community at Pustu Barrang Caddi in 2024. Methode: The type of research used is Cross Sectional Study. This research was conducted on Barrang Caddi Island, Makassar City in March - April 2024. The population in this study was 351 households. The sample in this study was part of the population on Barrang Caddi Island, that is 188 households. Result: The results of data analysis include univariate analysis with frequency distribution and bivariate chi-square test. Data analysis was carried out bivariately using the Chi-Square test with a significance level of 5% (?=0.05). The influence of age (p=0.890), education (p=0.980), employment (p=1.000), and access (p=0.577), from Chi-Square results found a relationship between factors on the utilization of hypertension services at Pustu Barrang Caddi in 2024.

TRANSFORMATION OF REGIONAL FIRE SERVICES ORGANIZATION IN SERANG CITY BANTEN PROVINCE

Based on Law Number 23 of 2014 regarding on Regional Government, it is stated that fire is one of mandatory affairs relating to basic services in the field of public order and community protection. One of the consequences of mandatory matters related to basic services is the Minimum Service Standards (called SPM) set by the government to provide guarantees that all citizens in Indonesia will receive a minimum basic services, including in the fire sector. The institutional form of regional fire service organization is an important aspect in supporting the effective implementation of regional government duties in carrying out mandatory affairs related to basic services. Therefore, organizational transformation is a necessity that cannot be avoided, considering the various factors that influence the organization are changing so rapidly. The purpose of this research is to find out how organizational transformation occurs, to find the determining factors and to formulate a model for organizational transformation of regional fire service organization. The research method used is a descriptive method with a qualitative approach with data collection through interviews, observations and documentations. This research analyzes and evaluates the organizational structure of regional fire service organization in Serang City, Banten Province. The research results show that the transformation has been analyzed using the 4R approach (Reframing, Restructure, Revitalization and Renewal). In principle, the process of organizational transformation of regional fire service organization in Serang City, Banten Province has been carried out. This can be seen from the changes in organizational form and structure that adapt to district needs. However, this transformation shows suboptimal because it is not based on the implementation of the organization's mission, application of rules and political will. Thus, an ideal organization has not yet been achieved. A regional apparatus organization that handles the mandatory affairs related to basic services, the nomenclature, structure, duties and functions of fire and rescue services should be in an independent agency at least with the type C model.

Compliance Model For Completeness Of Filling In Medical Records By Professional Care Providers (PPA) With Motivation As An Intervening Variable

Hospitals establish Minimum Service Standards (SPM) for medical records, specifically emphasizing the requirement for completeness in filling out medical records within 24 hours of service completion and achieving a 100% completeness standard for informed consent after receiving clear information. This study aims to develop a compliance model for Professional Care Providers (PPA) in filling out medical records, incorporating motivation as an intervening variable based on knowledge and attitude variables among inpatients at Cilincing Hospital. The sampling method employed is saturated sampling, with a total sample size of approximately 82 respondents. Path Analysis is utilized for data analysis, employing AMOS software. The research findings indicate a significant influence of knowledge, attitudes, and motivation of Professional Care Providers (PPA) on the overall compliance with the completeness of medical record filling, both collectively and individually. Moreover, the study reveals a significant impact of knowledge and attitudes on the motivation of Professional Caregivers (PPA). Additionally, motivation, acting as an intervening variable, demonstrates its ability to mediate the influence of knowledge and attitudes of Professional Care Providers (PPA) on compliance with the completeness of medical record filling.

Analysis of Service Levels in the Development of Infrastructure and Facilities against Minimum Service Standards in Supporting the Quality of Area Facilities Intanjung Piayu District, Batam City

The government has an important role in providing public services for its people. Every public service provider must have service standards. One form of standard public service is the service of developing facilities and infrastructure. Facilities and infrastructure development services can be divided into nine elements, namely service procedures, suitability of proposals, timeliness, complaint handling, implementing competence, provider competence, development quantity, development quality and development results. The research was conducted in Tanjung Piayu Village, Batam City by direct observation and filling out a questionnaire regarding community perceptions regarding facilities and infrastructure development services. Type of descriptive qualitative research. This study uses minimum service standards (SPM) and index analysis. The research sample was 80 respondents. The results of the research show that the facilities and infrastructure development services owned by respondents are considered to be in good condition, with a service unit IKM of 76.90. However, there is a mismatch between the results of the assessment and real conditions, there are three elements of services for the construction of facilities and infrastructure that are in poor condition, namely timeliness, service procedures, and construction quantity. So, There is a need for re-management of existing facilities and infrastructure development services in order to further improve the quality of public services provided.

Workshop Response Time at the Emergency Room Lubuk Pakam Health Center

Higher level of achievement of the community in the local area, this is also a service in the area which is a world-class public and individual service, at the same time prioritized in promotion and prevention efforts. Decree of the Minister of Health Number 129 of 2008 concerning Minimum Service Standards in Emergency Installations, Response Time, also known as "emergency service response time", is the time needed by patients from the time they arrive at the Emergency Installation until they are given first aid in minutes. The maximum response time is five minutes. The results of the study showed that the number of qualified nurses, the availability of medical equipment, and emergency room employees are the main factors affecting response time. An important factor in evaluating the quality of health services is patient satisfaction, which is measured by how patients act after receiving health services. Patient satisfaction also depends on how well the service offers patient expectations. Patient service has a significant impact on patient satisfaction and is an important component in the Puskesmas system that must always be evaluated. The experience and ability of a doctor in handling emergency patients quickly and accurately correlates with patient satisfaction. Patients who receive good health services will indirectly promote and recommend the health facility to their families.

Evaluation of Minimum Service Standard Implementation in Surakarta City in 2020-2022

This study aims to examine the development of the Minimum Service Standards (SPM) budget in Surakarta City from 2020 to 2022 and evaluate the implementation of SPM according to the principles set out in Government Regulation Number 2 of 2018. The research employs a descriptive qualitative approach, utilizing data collection methods such as interviews, observations, literature review, and documentation. The results of this study reveal that the SPM budget in Surakarta City fluctuated between 2020 and 2022, with increases due to the COVID-19 pandemic and subsequent decreases as the pandemic's impact lessened. Surakarta City has complied with all the SPM principles outlined in Government Regulation Number 2 of 2018. This study recommends that the Surakarta City Financial and Asset Management Agency (BPKAD) continue prioritizing the SPM budget. Moreover, it is advised that BPKAD ensure that relevant regional authorities adhere to SPM principles effectively.

Policy Evaluation Of Minimum Service Standards For Hypertension Health Services At Mabelopura Health Center

Hypertension is a chronic medical condition in which arterial blood pressure increases, causing the heart to work harder. At Puskesmas Mabelopura, hypertension has not yet reached the Minimum Service Standard (MSS) target with an achievement of only 68.61% of the 95% target. This study evaluated the SPM policy on hypertension services at the Mabelopura Health Center using a descriptive qualitative method with informants from Key Informants and Triangulated Informants. The results showed that the implementation of SPM Hypertension only reached 68.61% of the 95% target, indicating that the target has not been achieved. Health services are in accordance with SPM standards but not optimal, due to differences in central target data with Puskesmas data and limited human resources. The low number of community visits for hypertension screening, due to the community's lack of perceived importance of routine control, was also a major factor. This study concluded that to achieve SPM targets, intensive efforts are needed from Puskesmas Mabelopura and the Health Office of Palu City to establish better communication with Pusdasten and increase community awareness of the importance of routine check-ups. Thus, it is expected that Puskesmas Mabelopura can be more effective in achieving SPM targets and improving the quality of life of people with hypertension in the area.

Analysis of the Implementation of Minimum Service Standards (SPM) on the Minimum Service Quality of Hospitals: A Case Study at Mentawai Islands Regional Hospital, West Sumatera, Indonesia

Analysis of the Implementation of Minimum Service Standards (SPM) on the Minimum Service Quality of Hospitals: A Case Study at Mentawai Islands Regional Hospital, West Sumatera, Indonesia

HEALTH FINANCING ANALYSIS OF MINIMUM SERVICE STANDARDS IN THE HEALTH SECTOR

Background: This research focuses on health financing Minimum Service Standards (MSS) in the health sector in Lumajang Regency, Indonesia, spanning 2019 to 2022. Despite the government's emphasis on Health MSS, disparities in service access and health conditions persist across different regions. Aims: The research aims to provide insights into the effectiveness of health financing, serving as a foundation for policy recommendations to enhance the efficiency and effectiveness of health fund allocation in Lumajang Regency. Methods: The research employs a quantitative descriptive approach, utilizing DHA and CBA. The study also investigates the budget allocation for MSS Health services. Results: The findings of the research reveal that the realization of Local Original Revenue (LOR) in the Health sector tends to fall below targets. Non-Physical DAK dominate the funding sources in Community Health Centers (Puskesmas). Maternal health services receive the highest MSS Health budget allocation, but the spending proportion relative to total health expenditure is decreasing. Conclusion: The research underscores the importance of addressing disparities in health financing and service access in Lumajang Regency. Recommendations include the diversification of funding sources, optimization of financing at the Puskesmas level, and a reevaluation of the budget allocation for maternal health services. Keywords: CBA, DHA, health financing analysis, minimum service standards

Attitudes and Family Support of the Barrang Caddi Island Community Related to the Utilization of Hypertension Services in Achieving Minimum Service Standards (SPM)

Introduction: Based on Makassar City health profile data in 2021, several aspects of health services and health management still have not achieved the SPM targets for Health and SDG's. At the Barrang Lompoa Community Health Center, only 46.2% of patients suffering from hypertension received health services in 2021, far from the target set at 100%. Objective: To understand the correlation between individual attitudes and family support towards the use of hypertension services at Pustu Barrang Caddi in 2024. Method: The type of research used is Cross Sectional Study. This research was conducted on Barrang Caddi Island, Makassar City in March - April 2024. The population in this study was 351 households. The sample in this study was part of the population on Barrang Caddi Island, that is 188 households. Result: The results of data analysis include univariate analysis with frequency distribution and bivariate chi-square test. Data analysis was carried out bivariate using the Chi-Square test with a significance level of 5% (?=0.05). influence between attitude (p=0.000), family support (p=0.000). From the results of the Chi-Square test, a relationship was found between attitudes and family support on the use of hypertension services at Pustu Barrang Caddi in 2024. Conclusion: There is a relationship between attitudes and family support on the use of hypertension services at Pustu Barrang Caddi in 2024.