Mediated Communication Research Articles

Building a community of practice around a community of inquiry: an examination of EFL students' perceptions of a virtual internship

In response to the new policy of English department, the internship program has been shifted to virtual programmes. As part of this initiative, the university has collaborated with other educational sectors to offer a virtual English as a Foreign Language (EFL) internship programme aimed at training individuals as EFL teachers. The aim of the study was to investigate student perceptions of dynamic social structures and communities of practice in technologically mediated environments, particularly in relation to virtual internships. The authors recognised a gap in research regarding how EFL students create meaningful learning experiences and how they build their practical knowledge in mediated communication environments. Quantitative and qualitative research methods were used. 50 students comprised the study subjects. The data were collected from multiple sources: interviews, students’ reflections, and community of inquiry and practice survey instruments. The findings revealed that an unprepared virtual environment led to social anxiety and challenges related to real-world work experience. The study suggests that evidence-based interventions in technologically mediated, virtual learning environments can help to resolve study findings with this goal: fostering a sense of belongingness and community that can promote effective remote interactions between learners and their teachers to ensure that internships serve students best.

Enhancing Conversations in Migrant Counseling Services: Designing for Trustworthy Human-AI Collaboration

Migrants often face a complex situation for navigating services and administrative processes to transition and integrate into a new environment. They rely on guidance from service advisors and informal peers like other migrants to assist them. Service advisors try to understand, explore, and resolve migrant concerns through conversational interaction, while often seeking advice from other domain experts. The emergence of artificial intelligence (AI)-mediated communication holds the potential for enhancing communication between migrants and service advisors while leveraging the expertise of service advisors and facilitating migrants' autonomy in the integration process. Our research investigates the social context, mental models, and challenges encountered in guidance counseling for migrants in Finland, while examining what role AI-mediated communication can play in supporting the process. Based on our findings, we propose design implications for improving shared understanding between service advisors and migrants through salient summarization of conversations and creating collaborative visual narratives. Our findings also indicate the crucial role of leveraging peer-based knowledge between (and within) service advisors, domain experts, and migrants, which can be facilitated by AI-based tools. Our exploratory research offers insights into human-centered AI integration in the migration process, as well as the opportunities and challenges of using AI-mediated communication to improve the migrant experience.

Communication in Mediation

Abstract The purpose of this study is to establish a communication model between the parties to the conflict in mediation based on the research of communication, information, mediation and conflict approaches and definitions. The main methods of communication for finding a solution to a conflict are dialogue between the parties to the conflict and non-violent communication. The model has been designed and practically used to achieve the results of mediation –resolution of a conflict, as well as education of the parties about conflict-free communication for their future relationships. The study/article offers a method for measuring the effectiveness of mediation using the proposed communication model.

The Feminist Gaze on Communication for Social Change

A critical appraisal of the field of feminist approaches offers a valuable critical lens to help reshape our conceptualizations of development and the roles communication may play in constructive intervention. Development communication has shifted over time from ignoring and obscuring women to recognizing gendered differences in experiences. Development approaches have also brought participatory processes into focus. However, our strategic initiatives still fall short, both in effectiveness and in ethics. At this juncture, we need to take next steps more seriously in order to promote a more humanitarian approach that would guide institutional practices in programs and research. In this article, I aim to critique the discourse that celebrates digital technologies as tools to promote participatory governance, entrepreneurship, and collective activism through a feminist gaze that privileges the political and economic contexts that condition access to voice, the capacity to listen, and potential for dialog. This analysis builds on an understanding of mediated communication as a prism rather than as a projected mirror, structuring our potential as well as our challenges in creating constructive social change. We need to be accountable toward social justice, relying on our critical appraisals and informed dialogs to create paths to stronger and more impactful communication for social change.

Beyond influence: unraveling the complex tapestry of digital influencer dynamics in hyperconnected cultures

Purpose This paper aims to the intricate relationship between digital influencers (DIs) and their followers, aiming to develop a comprehensive framework that explains how influence works in the digital world. It focuses on understanding the cultural aspects that shape these relationships in today’s global and digital marketplace. Design/methodology/approach This study employs a holistic methodology, intertwining historical, cultural and theoretical insights to decode the DI phenomenon. Applying a Grounded Theory approach, this paper coded articles into categories, developed abstract concepts and refined them through cycles of literature collection and analysis that allowed identifing gaps in the Influencer Marketing field. This comprehensive review and inductive analysis of globalization, mediated communication and digital interactions aim to unravel the intricacies of digital and virtual influence. This paper’s theoretical development advances propositions that dissect the facets influencing digital adoption, usage, interest and value perception, leading to a detailed model of digital influence grounded in both theory and real-world examples. Findings This research uncovers the significant impact DIs have, driven by global connections and the way we communicate in the digital age. Historical context situates DIs within the broader narrative of mediated persuasive communication. A preliminary typology of DIs and influence contexts forms the foundation for further exploration. Research limitations/implications This study enhances the discussion around DIs by considering the influence of technology and culture together. It draws from the thoughts of leading thinkers on how technology connects us, providing a strong foundation for future studies. Practical implications As digital influence and the surrounding technology continue to change, it’s important to think critically about these trends. This research offers valuable insights for businesses looking to navigate the digital landscape effectively, helping them make better strategic decisions about their online presence. Originality/value This study breaks new ground by offering a detailed categorization of DIs and proposing a fresh way to understand their role. It links important ideas from the past about persuasion through media to the current state of digital influence, offering insights into how digital trends might affect communication strategies.

Testing the Effect of Sending an Evaluative Message on Perceiving Others in Computer-Mediated Communication

ABSTRACT Interpersonal mediated communication research has demonstrated that exchanging cues during online interactions can change message receivers’ perception of the senders in socially desirable ways. Building from previous self-transformative work, this work explores how perceptions of others are also shaped by the messages we write evaluating others. More specifically, the research examines the effects of sending different types of evaluative messages on attitude, social attraction, physical attraction, and task attraction toward a hypothetical CMC partner. The first experiment (N = 193) prompted participants to view a post of a video game player and then provide a confirmatory or disconfirmatory evaluation or no evaluation. Results indicated that providing positive evaluations caused a positive change in attitude toward the target, while providing negative evaluations negatively affected attitude but did not necessarily affect social, task, or physical attraction. The second experiment (N = 129) conceptually replicated the first experiment’s design in the context of an Instagram post. The results generally replicated those of the first study but additionally produced significant results on social attraction. Providing an evaluation caused significant changes in the receivers’ perception of attitude and social attraction, with the direction of change corresponding with the valence of the evaluations given to the target.

AI‐Mediated Communication in EFL Classrooms: The Role of Technical and Pedagogical Stimuli and the Mediating Effects of AI Literacy and Enjoyment

ABSTRACTThis study leverages the Stimulus‐Organism‐Response (S‐O‐R) framework to investigate the effects of teacher and technical support (TCHS) on learners' willingness to communicate (WTC) in artificial intelligence (AI)‐enhanced English as a foreign language (EFL) contexts, considering the mediating effects of learners' artificial intelligence literacy (AIL) and foreign language enjoyment (FLE). A quantitative survey encompassing 637 non‐English major university students across four institutions was conducted. Structural equation modelling (SEM) results demonstrated that teacher support (TEAS) exerts a direct influence on learners' WTC, whereas TCHS does not. The study also revealed that AIL and FLE significantly mediate the relationship between teacher and TCHS and learners’ WTC. The findings underscore the pivotal role of cognitive and affective factors, emphasising the substantial impact of TEAS and the value of nurturing learners’ AIL and enjoyment of foreign languages. This research offers strategic implications for educational practitioners and policymakers, advocating for the integration of innovative educational technologies and fostering sustainable growth in artificial intelligence in education.

Fluid mediated communication among flexible micro-posts in chemically reactive solutions.

Communication in biological systems typically involves enzymatic reactions that occur within fluids confined between the soft, elastic walls of bio-channels and chambers. Through the inherent transformation of chemical to mechanical energy, the fluids can be driven to flow within the confined domains. Through fluid-structure interactions, the confining walls in turn are deformed by and affect this fluid flow. Imbuing synthetic materials with analogous feedback among chemo-mechanical, hydrodynamic and fluid-structure interactions could enable materials to perform self-driven communication and self-regulation. Herein, we develop computational models to determine how chemo-hydro-mechanical feedback affects interactions in biomimetic arrays of chemically active and passive micro-posts anchored in fluid-filled chambers. Once activated, the enzymatic reactions trigger the latter feedback, which generates a surprising variety of long-range, cooperative motion, including self-oscillations and non-reciprocal interactions, which are vital for propagating coherent, directional signals over net distances in fluids. In particular, the array propagates a distinct message; each post interprets the message; and the system responds with a specific mode of organized, collective behavior. This level of autonomous remote control is relatively rare in synthetic systems, particularly as this system operates without external electronics or power sources and only requires the addition of chemical reactants to function.

‘There is so much we can learn from the mistakes of Covid-19’: service provider recommendations for more accessible crisis communication in multicultural Australia

ABSTRACT This paper presents the findings of a qualitative, reflexive investigation into the challenges facing Australia’s migrant and refugee communities when engaging with mediated communication during global crisis events. Informed through a Culture-Centred Approach, I present an interpretive thematic analysis of interview and focus group discussion with 16 service providers and community leaders who supported migrant and refugee communities during the Covid-19 pandemic in Melbourne, Australia. Participants discussed significant problems concerning the accessibility of Covid-related communication, noting numerous health equity implications, which many described as heightened for migrant and/or refugee communities with disabilities. These findings lend further credence to calls for more intersectional and participatory research and practice approaches, with participants advocating strategies that centre the embodied expertise of people with direct experience of both racialised exclusion and health inequity. I discuss these recommendations with careful consideration of documented challenges in global efforts to inform crisis communication scholarship, policy, and practice.

Managing Disputes at the Grassroots: Experiences of Lupong Tagapamayapa Chiefs

Conflict and disagreement between members of a community can occur for a variety of reasons, including irreconcilable ideals and expectations, personality conflicts, misunderstanding, unequal power distribution, and moral or cultural differences, among others. Often, communities lack qualified professionals to successfully handle disputes or are ignorant of certain abilities and techniques. This study explored the lived experiences of Lupong Tagapamayapa Chiefs in resolving barangay conflicts in Bacolod City, Negros Occidental through a qualitative research method. The informants of this study were ten (10) Lupon Chiefs of the ten (10) most populated barangays in Bacolod City. All participants were subjected to an individual in-depth interview. The findings of this study are described in emergent themes. Four (4) emergent themes described the positive and negative experiences of the participants in resolving barangay conflicts. For the positive experiences, two (2) emergent themes were developed, namely: Fulfillment through Dispute Resolution and Mediator’s Commitment to Peacekeeping. For the negative experiences, two (2) emergent themes were also developed: Barriers to Mediation and Behavioral Issues of Antagonizing Parties. Meanwhile, two (2) emergent themes were formulated to explain how the participants address the challenges encountered in resolving barangay conflicts, namely: Establish Rapport between Disputing Parties and Dynamic Management of Disputes. Finally, two (2) emergent themes were created to express the aspirations of the participants to improve the quality of their duties: Continuous Training and Seminar on Dispute Resolution and Desire for Improved Mediation Skills. Based on the emergent themes identified, it is recommended to implement continuous training and professional development programs be implemented for Lupong Tagapamayapa members to enhance their mediation skills, communication techniques, and legal knowledge for more effective conflict resolution.

Social presence and collaborative creativity in leaner media

As people increasingly rely on virtual spaces for both personal and professional exchanges, the dynamics of how we connect, share ideas, and work together have evolved. Online interactions often engage in modality switching where communication starts in one modality, such as talking, then switches to another, such as texting. We examined how modality switching affected creativity and social presence when collaborating using computer mediated communication. Participants first met via an audio or text modality, then switched to the other modality. They then engaged in a collaborative story creation task. Using the Social Information Processing Theory for our theoretical framework, we found that switching from text to audio benefitted creativity. We found no differences between texted and audio communication in social presence, desire for future interaction, or creativity. Replicating others’ results, we did find differences in conversational balance: Texted conversations were more balanced than audio conversations. We newly discovered that modality switching affected balance. Audio conversations were more balanced when they followed text interactions rather than preceded them. Ultimately, more balanced conversations – regardless of modality – led to greater creativity in dyads.

Tales of Online Learner Autonomy: Highlights and Challenges in the Disruptive Age

When the new normal learning mode capitalized on technologically mediated communication, it created a high learner-content interaction while honing critical thinking and collaborative skills to achieve optimal learning. The disruption brought about by the Covid-19 pandemic instilled a sense of independence and flexibility in learning. The aim of this autoethnography is to consider the accounts of the author’s independent learning throughout the pandemic in an online course. The author’s comments, insights, and observations, which formed dense descriptions of the lived realities and were interpreted and analyzed through an autoethnographic lens, constituted a significant portion of the data. The findings show that students who engage in online learner autonomy assume complete accountability and exercise control over the learning process, thereby strengthening their capacity for independent and cooperative learning. Students face difficulties when they are overly flexible and independent, which leads to uncritical assessment of the material covered. The problem can be solved by applying critical thinking.

Analysis of communication media in emergency warning visuals; Indonesia Regional Election Bill: Theory and Understanding

This study examines the role of communication media, particularly in the dissemination of emergency content with a blue Garuda backdrop related to the Regional Election Bill (RUU Pilkada) in Indonesia. The primary focus of this research is to understand how communication, especially through social media, is utilized to mobilize users and generate public opinion communication. Using a qualitative approach, the study analyzes visual demonstration content spread through social media and applies theories of human communication and mediated communication to user perception and political engagement. The findings indicate that social media has become an extremely effective political communication tool, allowing information to spread rapidly and reach a broad audience. Emergency warning visuals shared on social media platforms are effective in capturing public attention, triggering mass mobilization, and stimulating political discussions across different segments of society. The study concludes that social media plays a crucial role in shaping public opinion and encouraging political participation concerning legislative issues such as the RUU Pilkada. The results highlight the importance of understanding communication from media communication perspectives for maintaining healthy and productive communication practices.

Rhetoric’s Unconscious: Freud, Burke, Lacan

ABSTRACT Despite seemingly broad acceptance within rhetorical theory, the category of the unconscious has remained understudied and misunderstood ever since Kenneth Burke first appropriated the concept from psychoanalysis, and his unquestioned commitment to conventional anthropocentric binaries continues to obscure the role and function of the unconscious within communication into this century. Offering a corrective reanalysis of the Freudian apparatus for contemporary rhetoricians, this article shows where Burke went wrong in his early encounter with psychoanalysis and suggests a vital alternative approach in the cybernetic recasting of Jacques Lacan, which suggests the possibility of an unconscious without Dramatism’s traditional humanist assumptions. In a lateral turn bringing this imagined dialogue between Burke and Lacan into our era, the article demonstrates how a Lacan-inflected posthumanist revision of rhetoric’s unconscious is better suited to address contemporary issues of mediated communication, such as the pedagogical import of AI and ChatGPT.

Political Branding via Social Media: Analyzing Computer Mediated Communication of 2024 Presidential and Vice Presidential Candidates on Instagram

Political Branding via Social Media: Analyzing Computer Mediated Communication of 2024 Presidential and Vice Presidential Candidates on Instagram

People have different expectations for their own versus others' use of AI-mediated communication tools.

Artificial intelligence (AI) can enhance human communication, for example, by improving the quality of our writing, voice or appearance. However, AI mediated communication also has risks-it may increase deception, compromise authenticity or yield widespread mistrust. As a result, both policymakers and technology firms are developing approaches to prevent and reduce potentially unacceptable uses of AI communication technologies. However, we do not yet know what people believe is acceptable or what their expectations are regarding usage. Drawing on normative psychology theories, we examine people's judgements of the acceptability of open and secret AI use, as well as people's expectations of their own and others' use. In two studies with representative samples (Study 1: N = 477; Study 2: N = 765), we find that people are less accepting of secret than open AI use in communication, but only when directly compared. Our results also suggest that people believe others will use AI communication tools more than they would themselves and that people do not expect others' use to align with their expectations of what is acceptable. While much attention has been focused on transparency measures, our results suggest that self-other differences are a central factor for understanding people's attitudes and expectations for AI-mediated communication.

HRT in DMC? the orthographic representation of high rising terminals in WhatsApp

Contemporary research has shown that a combination of qualitative and quantitative methods is productive in exploring patterns of Digitally Mediated Communication (DMC). In this paper, I demonstrate the analytical potential of this approach by studying the typographic representation of a prosodic feature of spoken language – High Rising Terminals (HRTs, e.g., that beer pong place I went for my birthday?) – in a large corpus of WhatsApp messages (96,471 messages; 594,183 words) sent by 15 young British adults. Combining methods and approaches from variationist and interactional sociolinguistics, I show that the orthographic representation of HRTs patterns in pragmatically similar ways to the feature in speech in that it most frequently functions as a way of verifying the interlocutors’ comprehension of discourse-new information. The precise rate and pragmatic function of this feature, however, appears to be constrained by the textual modality of the platform. Concluding, I join others in arguing for the analytical potential of employing a multidimensional approach to studying variable patterns of DMC.

Distinguishing social virtual reality: Comparing communication channels across perceived social affordances, privacy, and trust

Social virtual reality (SVR) attempts to allow for connections akin to face-to-face communication (Ftf). Yet, it is unclear whether the technology successfully mimics Ftf or more closely resembles other mediated communication channels. This study empirically compares SVR and other communication channels in terms of perceived social affordances, privacy, and trust through a between-subjects online survey (n = 743). Findings indicate that SVR and Ftf are similar regarding some perceived affordances (e.g., personalization) but differ with respect to others (e.g., anonymity, presence). Additionally, SVR is perceived as significantly distinct from one or multiple mediated channels for almost every measured social affordance. While SVR is seen as offering relatively greater levels of affordances that benefit interpersonal interaction, privacy concerns and a lack of trust in other users were found to often characterize the current user experience. This study provides theoretical insights for affordance research and practical implications for SVR designers.

Four decades of biological measurement advancing mediated communication theory: a review of literature from 1980–2020

ABSTRACT A corpus of 135 peer-reviewed articles from 1980–2020 in, Communication Research, Human Communication Research, Journal of Broadcasting & Electronic Media, Journal of Communication, Media Psychology, and Journal of Media Psychology were identified that present data from biological measures (EEG, fMRI, eye-tracking, ECG, EDA, fEMG). Qualitative analysis uncovered seven key theories in the field that have been advanced using data from these measures: (1) desensitization, (2) selective exposure, (3) general aggression model (GAM), (4) excitation transfer, (5) theories about absorption (presence, flow, and narrative engagement), (6) theories of limited cognitive capacity (LC3MP and LC4MP), and (7) virality and message effectiveness.

Rethinking treatment failures. Research on a group of Italian psychotherapists.

Psychotherapeutic failures involve situational, relational, and personal factors. Dropout refers to a patient's unilateral termination of treatment without the therapist's knowledge or approval. Premature termination occurs when therapy is discontinued before achieving a sufficient reduction in initial problems. This study explores the role of therapist's emotional response (countertransference), gender, psychotherapeutic orientation, and patient diagnosis in the context of psychotherapeutic failures. A mixed-method approach was used. Fifty-nine Italian psychotherapists, practicing mostly privately with at least 5 years of experience, were recruited through Italian professional internet websites. The Therapist Response Questionnaire and the Impasse Interview were administered to each psychotherapist. Each therapist was asked to reflect on their last dropout patient. Quantitative (MANOVA) and qualitative analyses (textual content analysis) were conducted with SPSS and T-LAB, respectively. The quantitative analyses revealed that the most frequent countertransference response was Helpless/Inadequate, with female therapists experiencing this more frequently than male therapists. The qualitative analyses identified two main factors explaining most of the variance in countertransference responses: Parental/Protective versus Hostile/Angry, and Positive/Satisfying versus Helpless/Inadequate, with Helpless/Inadequate central. Additionally, the qualitative analysis of treatment interruption methods revealed two factors explaining over 50% of the variance. Lack of communication was linked to negative themes, while mediated and direct communication were associated with positive terms. Direct communication was characterized as useful, while mediated communication was linked to dropout and attachment figures. Under pressure, psychotherapists' anxiety levels increase, often managed ambivalently or avoidantly. These results suggest that awareness of psychotherapist emotional responses is important to limit psychotherapeutic failures. These findings offer valuable insights for clinical practice.