McLean Models Research Articles

Integration of TAM and DeLone and McLean Models to Evaluate the Quality of NAMPAH Applications

Bank sampah menjadi solusi penting dalam pengeloalaan lingkungan, salah satunya adalah aplikasi NAMPAH. NAMPAH merupakan inovasi digitalisasi yang berbasis Android. Seiring dengan penerapannya, ditemukan beberapa masalah dari segi penggunaan aplikasi terutama terkait penggunaan sistem dan layanan aplikasi. Berdasarkan hal tersebut peneliti berfokus pada evaluasi sistem terhadap kesuksesan sistem. Dalam penelitian ini menggunakan model Technology Acceptence Model (TAM) dan DeLone and McLean IS Success Model yang bertujuan untuk mengevaluasi sistem terhadap penggunaan sistem. Pengolahan data pada penelitian ini mengunakan tools Smart PLS 4. Dari hasil penelitian ditemukan beberapa variabel yang menjadi faktor penentu terhadap kepuasan pengguna diantaranya percevied ease of use, percevied usefulness, information quality dan system quality. Namun, system quality tidak signifikan terhadap percevied usefulness. Sementara, service quality memiliki nilai rata-rata dibawah standar pengujian sehingga tidak signifikan terhadap user satisfaction dan percevied ease of use.

Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application

My TelU Mobile is a learning support application released by Telkom University on May 25, 2021. This application can be downloaded on the Play Store and App Store and has become a super app that has quite a high number of downloads. However, its user traffic is not yet stable, as seen in the decreasing usage traffic during the lecture period. The purpose of this study was to determine the factors that influence the acceptance and use of the My TelU Mobile application using an integration of the UTAUT-2 and Delone & McLean models. This study uses a quantitative method with descriptive and causal research types. The sampling technique uses a non-probability sampling technique of the purposive sampling type with a sample size of 400 respondents. The data analysis technique uses descriptive analysis and PLS. The findings of this study are that effort expectancy, information quality, service quality, user satisfaction have a significant effect on continue use intention and system quality, information quality, service quality have a significant effect on user satisfaction. However, performance expectancy, social influence, facilitating condition, habit, hedonic motivation, and system quality do not have a significant effect on continue use intention of My TelU Mobile application.

Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application

Continue Use Intention Analysis Using The Integration of The Unified Theory of Acceptance and Use of Technology (UTAUT) 2 and Delone & Mclean (D&M) Models Modified in The My TelU Mobile Student Account Application

Analisis Penerimaan dan Kesuksesan Aplikasi M-health pada Lansia menggunakan Model UTAUT dan Delone & McLean

M-health plays a crucial role in providing medical services through features like online doctor appointments. While it offers convenience, there are challenges in its adoption among the elderly. The success of M-health depends on user acceptance and continued use. Therefore, an evaluation of information technology focused on the elderly in Indonesia is necessary. Technology accepted by users is not necessarily successful, and vice versa. This study aims to identify factors influencing the acceptance and success of M-health applications among the elderly. It combines the UTAUT and Delone & McLean models to investigate acceptance and success factors. The variables used are performance expectancy, effort expectancy, information quality, system quality, service quality, user satisfaction, and continuance intention. The PLS-SEM method is used to process respondent data. Analysis result shows that 61.6% of elderly users' satisfaction with M-health is influenced by information quality, service quality, performance expectancy, and effort expectancy. Meanwhile, 59.4% of the continuance intention is influenced by user satisfaction. This indicates that the application is well received and successful because it provides a satisfying experience. This study confirms that the combination of the UTAUT and Delone & McLean models is adequate.

Analysis of Acceptance and Success of Digipos Aja Telkomsel in Kalimantan Region Using The Integration of UTAUT and DeLone & McLean Models

The current development of technology and information is driving various business sectors to undergo transformation. Telkomsel continues to strive to enhance ease in providing digital connectivity support solutions. One of these efforts is the establishment of a supply chain ecosystem through the management of Telkomsel resellers by introducing the Digipos Aja application. This research aims to identify factors that influence acceptance and success of implementing Digipos Aja. It employs variables from the Unified Theory of Acceptance and Use of Technology (UTAUT) model and Delone and McLean IS Success model. A mixed methods approach is utilized to integrate quantitative data in order to gain a comprehensive understanding of factors that affect application usage. Quantitative method involves collecting data about usage frequency, user satisfaction levels, and benefits received through a questionnaire distributed to 400 resellers using DigiPOS Aja in the Kalimantan region. Quantitative data is analyzed using Partial Least Square (PLS) and Structural Equation Modeling (SEM) with the data processing tool SmartPLS. The research results indicate that two variables, System Quality and Service Quality, are not significant in relation to Continuance Intention.

Analisis Faktor-faktor yang Mempengaruhi Kesuksesan Sistem Elektronik PKH Menggunakan Model DeLone dan McLean

The PKH electronic system (e-PKH) was created by the Ministry of Social Affairs to improve data accuracy and ensure effective distribution of social assistance. This study aims to analyze the factors that influence the success of e-PKH which are implemented in information systems, in research using the DeLone and McLean Models. This model measure six variable dimensions including system quality, information quality, service quality, use, user satisfaction and net benefits. Data collection techniques were carried out by distributing questionnaires to 217 respondents, while data analysis was carried out using IBM SPSS 23 software. The results showed that system quality, information quality and service quality have a positive and significant effect on use and user satisfaction, usa have a positive and significant effect on user satisfaction, and use and user satisfaction have a positive and significant effect on net benefits.

Analysis of Application Success in XYZ Agency as an Online Learning Media Using the Delone and Mclean Models

Internet users in Indonesia have shown a rapid increase. This indicates that the development of information and communication technology is growing, bringing many life changes, thus demanding the education industry to strive to improve the quality of education continuously. However, at the beginning of 2019, COVID-19 pandemic emerged, which required that all students not be allowed to do face-to-face learning. Because of this problem, companies are starting to create online learning technologies that have a positive impact. In 2022, XYZ application is a learning application ranked 9th among the most popular applications. Nevertheless, in its use, there are still obstacles. Based on this description, this study will analyze application's success using Delone and Mclean models to determine whether application has been considered successful. The research data was obtained by distributing questionnaires online with a total of 240 respondents who were users who had used e-learning in XYZ agency with an age range of 15 to 45 years. This study used quantitative methods and data processing using Smart PLS version 4 software to test inner and outer models. The results showed that success rate of e-learning in XYZ agency was very high, and out of twelve hypotheses, eight were accepted, and four were rejected. The factors that support success of e-learning in XYZ agency are seen from accepted hypotheses. At the same time, factors that hinder application's success are information quality, system quality, service quality, instructor quality, and user satisfaction. From these inhibiting factors, appropriate recommendations are then given. The results of this research are expected to be considered by e-learning in XYZ agency developers and providers

Analisis Kesuksesan Sistem Informasi Website Kecamatan Rumbai Menggunakan Model Delone and Mclean

The Rumbai District official website, which has been in use since 2021, still has problems with the confirmation waiting time which is quite long and the community still has to come back to check the required files. The Rumbai District official website is also still static, because there is no interactive menu facility as a form of service to the community. For this reason, it is necessary to measure the success of the Rumbai sub-district official website in terms of system quality, information quality, service quality, use, user satisfaction and benefits and find out what influences the success of the Rumbai sub-district website through the Delone and Mclean models. This is one of the strategies in developing e-government systematically through realistic and measurable stages. In addition, it can provide recommendations to the Rumbai sub-district office, especially the website development team to improve and provide optimal service according to the needs of the Rumbai sub-district community and can increase employee time efficiency in providing services to the community. With the Delone and Mclean model, quality measurements have been carried out from the Rumbai District official website, using 6 variables and 17 indicators. The results obtained are the percentage of success of the Rumbai District official website which is at a success rate of 78.5% and is declared in the "Success" category.

Determinants of BSI mobile banking adoption intentions: DeLone & McLean and UTAUT Model integration with religiosity

Purpose − This research aims to identify influencing factors on BSI mobile banking adoption intention by integrating the UTAUT and DeLone & McLean models and the role of religiosity variables.Methodology − This research used primary data from 150 Bank Syariah Indonesia customers who used mobile banking. The analysis method applied SEM PLS to assess the relation among exogenous and endogenous variables using SmartPLS software.Findings − The findings show that from the factors identified, Service Quality, Information Quality, Performance Expectancy, Effort Expectancy, Social Influence, and Religiosity are critical variables in BSI mobile banking adoption intention. Because these six factors significantly impact the intention of BSI Mobile Banking adoption.Implications − Our work helps stakeholders strategize and policy to offer more innovative and flexible production technologies. So, the bank must pay more attention to things that support the increasing performance of mobile banking to increase customer intentions in adopting BSI mobile banking.Originality − This research provides a theoretical contribution in integrating the UTAUT and DeLone & McLean models, including the role of religiosity variables in assessing the adoption intention factors of BSI mobile banking in Indonesian society.

Financial information system user satisfaction and its impact on organizational performance

The successful implementation of the use of a comprehensive financial information system in Ministries/Institutions in the form of developing an Institutional Level Financial Accounting System (SAKTI) is important in supporting the management of the state budget so that it can run effectively and efficiently. Human, technological, and organizational variables all play an important role in the development of information technology-based information systems. This study aims to measure and evaluate the factors that influence the success of the Financial Accounting System at the Agency Level with the Modification of the Delone and Mclean Models. This research is a quantitative analysis utilizing survey-based primary data. Respondents to this study were SAKTI users at the Secretariat General of the Ministry of PUPR. The sample used in this study was 100 respondents. Data collection techniques through questionnaires. The sampling technique uses a saturated sampling method (census). The analysis technique in this study used the SEM Structural Equation Model with the SmartPLS program. The results of hypothesis testing show system quality, information quality, service quality, and user training positively impact user satisfaction. In addition, user satisfaction also has a positive effect on organizational performance.

The Effectiveness Analysis of Distance Learning by Optimizing the Use of Information Technology

In this study, the IS Success Model is used to analyze data on the use of information technology for distance learning during a pandemic in schools in order to determine the factors that influence the application of e-learning in remote learning systems. This study employed a quantitative approach to identify the elements that influence the effectiveness of using technology in distance learning activities. Data collection and data analysis procedure is needed for this research because this research uses quantitative approach to the problem. With respect to the research approach, researchers use methods, analytical techniques, and tools appropriate to the approach quantitatively to get precise results. The research has been successful in examining how information technology is employed in distance learning activities using the Delone and McLean models. As a result, it is possible to make the following conclusions: Google Classroom is the second most widely used program for use in remote learning activities after Zoom. Users' happiness with the usage of apps is influenced by information quality, service quality, user characteristics, and system use in this study.

Effects of Alloying Elements on the Solution and Diffusion of Oxygen at Iron Grain Boundary Investigated by First-Principles Study

The effects of alloying elements (Si, Cr, Mo) on the solution and diffusion of oxygen (O) atoms at the grain boundary of iron (Fe) Σ5(310)/[001] are investigated by the simulations of ab initio density functional theory (DFT). It is found that Si, Mo and Cr prefer to segregate to the grain boundary, and further affect the solution and diffusion of O atoms at Fe grain boundaries. The segregated Cr promotes the solution of O, while Si and Mo inhibit the solution of O at the grain boundary. Meanwhile, Cr and Si accelerate the diffusion of O, and Mo retards the diffusion of O in the grain boundary. Further analysis indicates that the effects are closely related to the interactions between the alloying elements and O atoms, which are determined by the competition between the distortion of local structure and the charge transfer between local atoms. Finally, the effects of alloying elements on the O concentration distribution near the grain boundary are explored by employing the Langmuir–McLean models. This work not only provides insights into the effects of alloying elements on the solution and diffusion of O at grain boundaries, but also provides parameters of the atomic interactions for the initial oxidation simulation on a large scale, which relates to the growth of oxide in polycrystalline systems with various grain sizes at experimental temperatures.

Effectiveness of Dynamic Archive System (SIKD) in Dynamic Archival Management in Vocational School

This study aims to measure the level of effectiveness of the Dynamic Archival Information System (SIKD) in managing archives. The data analysis technique used in this research is descriptive qualitative with simple tabulation calculations. Data collection techniques used interviews, literature studies and questionnaires given to 33 respondents using SIKD with 6 dimensions of the Delone and Mclean models namely system quality, information quality, service quality, use, customer satisfaction and added benefits. The results showed that the dynamic archive information system (SIKD) implemented in the School of Vocation of Universitas Sebelas Maret has been good and effective to help manage the dynamic archive. The lowest score of 2.85 is obtained in service quality dimension, because there are some types of users that can use. The 90% respondents constituting 27 letter recorders highly affect the response based on the feedback given by Structural Official user type. An in-depth interview indicates that the constraint found related to the slow response is due to human resource or the preoccupation of structural officials. Meanwhile, the overall results of the calculations show that SIKD is effective in managing official scripts in vocational schools.

Content-based Filtering and Web Scraping in Website for Recommended Anime

Aim: This research aim is to determine the level of user satisfaction using the Delone and Mclean models obtained from the implementation of the content-based filtering method in the anime recommendation system.
 Study Design: This study was designed with Delone and Mclean and with a Content-based Filtering method and web-scrapping to build an anime recommendation system.
 Place and Duration of Study: Department of Informatic Universitas Multimedia Nusantara, between July 2022 and December 2022.
 Methodology: The initial step in this research was collecting data using web scrapping and questionnaires, then followed by a literature study, and after that continued with system design and application development. After the application is made the next step is to get the level of user satisfaction with Delone and Mclean, and the final step is writing a report from this research.
 Results: The design and development of a system by implementing a content-based filtering method to the website-based have been successfully created, and the results of calculating the level of user satisfaction calculated from 43 respondents using the Delone and Mclean methods show, an anime recommendation system with content-based filtering methods has good result with a user satisfaction percentage of 74.23%.
 Conclusion: The anime system recommendation application has been successfully made and the results of user satisfaction are 74.23%.

Evaluation Information System Success of the PPDB Information System in SMP Negeri 16 Samarinda using DeLone and McLean’s Model

Information System Success Analysis is a structured process of objects, with certain tools, with the aim of knowing whether the information system is successful or not in its application and getting the desired results from the object of research. In this study the data collection methods to be used were questionnaires, interviews, and literature study which were the theoretical foundations to be used. The model to be used is DeLone and McLean with SMP Negeri 16 Samarinda as a case study. With this research using the DeLone and McLean models, it aims to find out how successful the New Student Admissions (PPDB) information system is from the user's point of view, where the users are prospective students and the PPDB committee and whether the PPDB Online information system is very useful or not.

Analysis of the Shopee E-commerce Application Using the Delone and Mclean Models

Shopee is a marketplace application founded by Chris Feng, which currently has offices in various countries, starting from Singapore, Indonesia, Taiwan, Thailand, Malaysia, Vietnam, the Philippines and Brazil. Shopee users have complained of experiencing various problems. The complaint was also conveyed on social media such as Twitter and Instagram. The cekgangguan.id site received more than 2,850 reports regarding network and service disruptions at Shopee Indonesia. This study aims to analyze the success of the Shopee application using the DeLone and McLean methods. The research data was obtained from 170 respondents who filled out a questionnaire for Shopee users in East Java. Data were analyzed using the Amos SEM analysis model. This study proves that user satisfaction has a significant effect on net benefits and performance impacts. But the relationship of other variables has no significant effect. This research has implications for increasing user satisfaction, net benefits which ultimately have an impact on application performance.

Continuance Intention of Mobile Banking Applications in Indonesia: Integrated TAM-Delone and Mclean Model

This study attempts to explain the continuance intention of mobile banking applications using the integrated technology acceptance model (TAM) and Delone and Mclean's information systems success model. A total of 258 responses were collected from mobile banking users in Indonesia. PLS-SEM was used to analyze the data and test the proposed hypotheses. The results showed that perceived ease of use has a significant influence on perceived usefulness but not satisfaction. Perceived usefulness, system quality, and service quality positively influence satisfaction, but perceived security and information quality are not significant determinants of satisfaction. This study confirmed the positive effects of perceived usefulness and satisfaction toward the continued intention to use mobile banking apps. This study is one of the first to integrate two popular information system theories, specifically TAM and Delone's and Mclean's IS success models, to explain the post-adoption behavior of mobile banking users, which is still relatively under explored.

Analisis Kepuasan Pengguna Terhadap Sistem E–Raport Menggunakan Metode EUCS dan Model Delone and McLean

The problem discussed in this study is the E-Raport System used by SMK Muhammadiyah Lubuklinggau City, since the beginning of 2017 the use has never been evaluated, measuring the performance of the satisfaction of using the application. So that it is not yet known how effectively the application can help its users, so from this problem researchers Measure User Satisfaction from the success of the E - Report System in SMK Muhammadiyah Lubuklinggau City using the EUCS method and the McLean Model. This study is about analyzing the level of satisfaction of E-Raport users at SMK Muhammadiyah Lubuklinggau. This study aims to determine the application of the system that has been used and to determine the level of satisfaction of users of the E-Raport system at SMK Muhammadiyah Lubuklinggau. This study uses 2 methods of End User Computing Satisfaction (EUCS). ) and the Delone and McLean models. The EUCS method emphasizes user satisfaction, by analyzing the system based on content, accuracy, appearance, convenience and timeliness, while the Delone and McLean Model method analyzes system user satisfaction based on System Quality, Information Quality, Service Quality. This type of research is a descriptive type using research instruments in the form of a questionnaire. With 40 respondents, the results are valid and mutually influence user satisfaction. (This study uses a measuring instrument in the form of a questionnaire distributed to 40 respondents who are teachers of SMK Muhammadiyah Lubuklinggau). From the results of the analysis that has been carried out, the following results are obtained for the validity test using the EUCS method that is valid to use, and for the validity test the Delone and Mclean model method is valid to use, for the reliability test of the two reliable methods to be used, and for the results of the T test and test F stated that the two methods mutually influence user satisfaction

Factors Affecting the Success of E-Learning-Based Training using Learning Management System Platforms: Adaptations of Updated DeLone and McLean Models

The purpose of this study is to determine the factors, both direct and indirect, that affect the success of the learning management systems implemented in the Ministry of Education's “Sekolah Penggerak” training program. The DeLone-McClean IS Success Model was modified to be used as the study's analysis tool. The study employed a quantitative method with 122 samples. The survey technique employing Google Forms was used in the data collection process. The Partial Least Square Structural Model was analyzed using the Smart-PLS 3.0 software. As the t-statistic value was more than 1.96 and the p-value was less than 0.05, all hypotheses testing direct influence on success were accepted. Only four of the thirteen hypotheses on indirect influence were rejected. In conclusion, the DeLone-McClean IS Success Model can be used to evaluate the effectiveness of a learning management system in various e-learning activities.

Modelling Open Access Catalog (OPAC) Success using DeLone and McLean models in Library Agriculture Polytechnic of Samarinda

Online Public Access Catalog (OPAC) is one of the systems used and utilized by the Samarinda State Agricultural Polytechnic library to provide information regarding the availability and collection of books owned by the library. The purpose of this study was to determine the success in implementing OPAC using the Delone and McLean Model. Consists of seven variables, namely information quality, system quality, service quality, usage, user convenience, interest in using, and net benefits. The data obtained from this study were obtained from the distribution of questionnaires using Google Forms and in writing, the research sample was obtained by 40 respondents. The results obtained in this study are in the form of conditions for each variable in the Delone and McLean Model. The user satisfaction and net benefit variables are in the high category, while the information quality and system quality variables are in the fairly high category. From the results obtained, it is necessary to prioritize improvements to the indicators owned by the Delone and McLean Model variables with the average percentage of each indicator which is below the average percentage of all indicators.