Management In Jordan Research Articles

When incivility begets incivility among hotel employees: The moderating effects of trait mindfulness and negative affect

The negative impact of workplace incivility on hospitality employees has garnered growing interest. However, most hospitality studies have focused on understanding the impact of customer incivility. Bridging this gap, this research draws on the negative reciprocity belief perspective to propose and test the positive impact of employees’ experience of incivility on their enactment of incivility, which is negatively moderated by trait mindfulness (two-way) and positively moderated by the interaction of trait mindfulness and negative affect (three-way). Two-wave data were collected from 328 hotel employees and managers in Jordan and analysed through structural equation modeling. Results indicated that experienced incivility is positively related to enacted incivility. This positive relationship was mitigated when trait mindfulness was high. Furthermore, negative affect strengthened the positive relationship between experienced and enacted incivility only when trait mindfulness was low. The study’s findings offer implications to help hospitality scholars and hotel managers reduce incivility incidents and impact.

Internal Auditors’ Characteristics, Internal Audit Effectiveness, and Enterprise Risk Management in Jordan: A Resource-Based View

Jordanian public-listed companies (PLCs) face significant internal, external pressures and risks that hinder their performance and survival in today’s high-risk business environment. The relatively recent implementation of Enterprise Risk Management (ERM) adds to its ineffectiveness, further complicating the situation. This study aims to examine the impact of internal auditors' characteristics on ERM effectiveness and internal audit effectiveness (IAE) from the Resource-Based View (RBV) perspective. Additionally, it explores the relationship between IAE and ERM effectiveness, as well as the mediating role of IAE. A quantitative cross-sectional research design was utilised, collecting data from Jordanian PLCs via questionnaires, with 119 final responses analysed using SPSS and SmartPLS softwares. The findings indicate that internal auditors' characteristics positively impact both ERM effectiveness and IAE. Furthermore, IAE positively impacts ERM effectiveness and serves as a partial mediator in this relationship. These results align with the RBV, highlighting that internal auditors' characteristics and IAE as valuable internal resources that foster sustainable competitive advantage. Practical implications include raising companies' awareness of the critical importance of internal auditors' characteristics and IAE, thereby offering a cost-effective solution to enhance ERM effectiveness.

Multi-criteria sustainability assessment of solid waste management in Jordan

This study comprehensively evaluates Jordan's municipal solid waste (MSW) management sector from 2022 to 2030, in alignment with Jordan Vision 2030. This study introduces new sustainability indicators and innovative waste management alternatives to address the challenges of rapid industrialization and population growth. Four strategic scenarios—1) recycling, composting, and sanitary landfilling; 2) recycling, anaerobic digestion, and sanitary landfilling; 3) incineration and sanitary landfilling; and 4) sanitary landfilling alone—were assessed against the business-as-usual scenario. Using multi-criteria decision analysis (MCDA) and sensitivity analysis, this study evaluates net greenhouse gas emissions, annual operating expenses, revenue streams, and employment rates to measure environmental, economic, and social sustainability. The results indicate that Scenario 1 is the optimal scenario for integrating a material recovery facility (MRF) with a composting plant and sanitary landfill, achieving the lowest greenhouse gas emissions, annual costs, and employment opportunities. This study offers practical and sustainable solutions to Jordan's waste management challenges, provides novel insights through the developed MCDA and sensitivity analysis, and significantly contributes to sustainability research.

Factors and moderators influencing artificial intelligence adoption by Jordanian MSMEs

PurposeThis study aims to investigate the factors influencing the adoption intention of artificial intelligence (AI) by micro, small and medium enterprises (MSMEs) in Jordan.Design/methodology/approachThe study adopts the technology–organization–environment (TOE) model. It examines the moderating effects of innovation culture, employee digital skill level and market competition on the relationships between the independent and dependent variables. A survey was utilized to collect data from 537 MSME owners or managers in Jordan and employed partial least squares structural equation modeling to test the hypotheses.FindingsThe results of the study support seven out of eight hypotheses. Business innovativeness, management support, perceived benefits and technological infrastructure have positive and significant effects on AI adoption intention, while perceived costs have no significant effect. However, the innovation culture, employee digital skill level and market competition were found to moderate the relationships between some of the independent variables and dependent variables.Practical implicationsThe study provides valuable insights and recommendations for MSME owners, managers, employees, policymakers, educators and researchers interested in promoting and facilitating AI adoption by MSMEs in Jordan.Originality/valueThe current attempt extends the TOE framework by adding significant constructs representing the three contexts. Moreover, it is one of the few studies that analyzed the factors influencing the adoption intention of AI by MSMEs in Jordan, which are significant to the Jordanian economy and represent 99.5% of enterprises.

The Perceived Value of Implementing IFRS for SMEs: An Exploratory Study from the Point of View of Managers in Jordan

The purpose of this exploratory study is to add to the literature on the perceived value of applying IFRS for SMEs standard from the perspective of managers in Jordan’s small and medium-sized enterprises (JSMEs). Based on previous literature and the Value-Based Model Theory, which incorporates the cost-benefit analysis principle, a questionnaire was developed, and 137 valid ones were used to test data regarding the perceived value of appropriateness, possibility, cost, and benefits of implementing IFRS for SMEs standard.The study’s major conclusion found a moderate level of positive consensus about implementation perception; the results also suggested that benefits marginally outweighed implementation costs.The study’s goal is to raise policymakers’ and regulatory experts’ attention to the potential benefits, costs, and obstacles of implementing the standard.this study contributes to international accounting harmonization efforts by demonstrating how Jordanian managers assess the costs, benefits, and opportunities of IFRS for SMEs in JSMEs implementation. This study recommended the following: Expedite the application, conduct thorough IFRS for SMEs awareness and training programs at different levels, and provide financial data for these SMEs in the public interest.Future studies should test new firm variables after the application of this standard and, the reasonable costs and benefits are known.

An analysis of service quality and complaint handling in the Jordanian healthcare sector: Implications for TQM and customer retention

This study aims to investigate the interconnections among total quality management, service quality, customer retention, and moderating influence of customer complaint handling within the healthcare industry of Jordan. The paper used a quantitative approach, by using PLS-SEM as an approach selected for data analysis. 417 valid replies were gathered. The results found a positive association between total quality management and service quality (p-value < 0.05), underscoring the significance of total quality management principles in improving the provision of healthcare services. The study demonstrates a significant correlation between service quality and customer retention, thereby validating the importance of delivering exceptional healthcare experiences in boosting customer retention. Moreover, it is imperative to acknowledge that the degree of service quality plays a crucial function in facilitating the connection between total quality management and customer retention (p-value < 0.05). Furthermore, it has been demonstrated that customer complaints handling serves as a mechanism for reducing the negative effects of service quality on customer retention. The results offer useful insights for healthcare managers in Jordan, underscoring the significance of integrating total quality management practice, improving service quality, and developing efficient procedures for handling complaints. These approaches are imperative in fortifying customer interactions and augmenting customer retention rates.

The impact of supply chain finance on financial sustainability in Jordanian SMEs

This research study investigates the feasibility of applying supply chain finance (SCF) in both small and medium enterprises (SMEs) in the Jordanian marketplace. It focuses on patterns of collaboration, factors of adoption, and challenges, tracing the significance of custom-tailored SCFs that specifically involve technological restrictions and governmental complications. Applying a mixed methodology of interviews and AMOS analysis that aims at collecting reliable data from financial and inventory managers in Jordan, this research indicates that the most considerable elements in developing supply chain finance in Jordan are credibility and sustainability. Guaranteeing fair access to funds and contentious innovation has proven to be a complete policy. Moreover, the results conclude that balancing regulatory support is related to simplicity, collaboration, and endorsement of worldwide access to technology. For further research within the same domain, this research recommends developing a customized SCF program and emerging inclusive policies that can pave the way for future research as a comparative analysis of diverse businesses and the study of its permanent effect, devising the integration of technology strategies and mentoring the effectiveness of financial policies.

Analyzing the improvement of estate governance and management in Jordan using blockchain

The potential for transforming the estate management industry through the resolution of common inefficiencies, lack of transparency, and security concerns is presented by the use of blockchain technology into estate governance. The purpose of this article is to clarify how incorporating blockchain technology would affect estate operations and governance. This study is based on quantitative information that was collected from 317 estate management professionals using a 5-point Likert scale questionnaire. SmartPLS4 analysis demonstrates that blockchain governance has a statistically significant and robust influence on estate governance in Jordan. The impact of Blockchain Governance on Jordanian Estate Management appears to be negligible and unimportant. Furthermore, there appears to be a negligible and insignificant correlation between Jordanian estate management and estate planning methods. In-depth analysis of these theories is done in this article, which also offers insights into how blockchain technology affects estate governance dynamics and how it can affect Jordan's estate management procedures. The consequences go beyond theoretical understandings; they promote the use of blockchain technology in estate governance frameworks as a game-changing means of ensuring the safe, transparent, and effective administration of frozen estates in Jordan and elsewhere.

The adoption of big data analytics in Jordanian SMEs: An extended technology organization environment framework with diffusion of innovation and perceived usefulness

While many small and medium enterprises (SMEs)recognize the benefits of Big Data Analytics (BDA) for digital transformation, they face challenges in implementing this technology, highlighting the need for more research on its adoption by SMEs. The objective of this study is to amalgamate the Technology Organization Environment (TOE) framework with the Diffusion of Innovation (DOI) theory, aiming to dissect the factors that sway BDA adoption in Jordanian SMEs. Additionally, the study delves into how perceived usefulness impacts this adoption process. Utilizing structural equation modeling, the study examined data from 388 managers in Jordan. The study validates all its hypotheses, revealing that variables like relative advantage, compatibility, complexity, top management support, competitive pressure, and security influence perceived usefulness, which subsequently has a positive impact on BDA adoption. This research presents a range of theoretical and practical insights.

The Impact Of Strategic Foresight On Crisis Management In Jordan's Energy Security Sector

The Impact Of Strategic Foresight On Crisis Management In Jordan's Energy Security Sector

Developing an extended producer responsibility system for solid waste management in Jordan using multi-criteria decision-making approach.

To move from a traditional end of pipe approach into a more sustainable solid waste management system, the Jordanian Government has recently passed a set of new regulations The National Solid Waste Management Strategy has put a road map to encourage circular economy practices. One of the considered policy instruments is the adoption of the extended producer responsibility (EPR). The current study aimed to adopt a multi-criteria decision-making method to select the most convenient EPR structure within the Jordanian context. The study used analytical hierarchy process (AHP) and fuzzy AHP (FAHP) techniques to select the suitable type of producer responsibility organization (PRO) structure. A four-level hierarchy model was constructed with 4 criteria, 10 sub-criteria and 3 PRO alternatives. The analysis revealed that the legal and administrative criteria is the most important one (0.47) followed by environmental criteria (0.22), whereas the least important ones were socio-economic (0.17) and technical criteria (0.13). The most preferable PRO alternative was found to be PRO with profit. There were slight differences between all weight values under AHP and FAHP. Despite the availability of several laws, there is a need to develop the legal and administrative framework to enable the adoption of EPR in Jordan. Research should be the first step in the process of EPR system design. None of the previous studies conducted used the AHP and FAHP in assessing and selecting the EPR systems.

THE EFFECT OF WORKING CAPITAL EFFICIENCY ON EARNING MANAGEMENT IN JORDANIAN INDUSTRIAL COMPANIES LISTED ON THE AMMAN STOCK EXCHANGE

This study aimed to find out the effect of working capital efficiency on earning management in Jordan. The study relied on the descriptive analytical approach. Where the study population consists of all Jordanian industrial companies listed on the Amman Stock Exchange for the period 2013-2022, which are 33 listed companies, and the collected data were analyzed through the STATA program. The results indicate that there is a significant effect between the working capital efficiency (Average Receivable Collection Period, Average Payable Period, Average Inventory Holding Period, Average Cash Cycle Period, Net Trading Cycle) on the earnings management of industrial companies listed on the Amman stock exchange. The findings of the study contribute to the literature on working capital management and earnings management and have important implications for the financial performance of firms in Jordan. Overall, working capital management is a crucial aspect of financial management for manufacturing firms in Jordan. Effective working capital management can help firms maintain their operations, manage their cash flow, and improve their financial performance, while also contributing to the development of the manufacturing sector and the economy as a whole.

Qualitative Causal Loop Diagram: One Health Model Conceptualizing Brucellosis in Jordan

Background: Brucellosis is a serious public health problem distributed worldwide. Jordan has one of the highest incidences of brucellosis globally, mostly caused by infection with Brucella melitensis, which is associated with small, ruminant animals such as sheep. Sheep are an important livestock species in Jordan where there is a high value is placed on keeping animals at home. The incidence of human brucellosis rapidly increased following the Syrian conflict, in association with the resettlement of displaced people. Methods: A systems thinking (ST) approach was applied to develop a model to explain the dynamics of brucellosis in Jordan. A causal loop diagram (CLD) was developed to visualize and conceptualize interactions and feedback between several factors involved in sheep husbandry, animal and human health, and livestock trading systems. The CLD was constructed using information from published literature, historical governmental reports, policy documents and media coverage regarding brucellosis in Jordan. Semi-structured, in-depth interviews with diverse stakeholders were conducted to elicit information on their understanding of critical factors associated with brucellosis. Results: The CLD demonstrated that brucellosis transmission in Jordan is driven by sheep husbandry practices like livestock movement/trading and the management of symptomatic animals (those suffering abortion). Five dimensions were identified to be associated with brucellosis transmission: human infection; consumers; traders and markets; and livestock infection and control. Conclusion: The development of a CLD to explain brucellosis transmission in Jordan provides a better understanding of and reveals the multi-sectoral nature of the problem. The need for a multi-sectoral approach for effective brucellosis management in Jordan is clear from the five dimensions identified.

The Impact of Remuneration and Nomination Committee on Earnings Management in Jordan

The Impact of Remuneration and Nomination Committee on Earnings Management in Jordan

Self-Perceived performance-based training needs among middle-level nursing managers in Jordan

ABSTRACT Background Nurse managers need to possess specific knowledge, skills, and attitudes to fulfil their roles and responsibilities and exemplify that they are competent to do their jobs. However, there is a paucity of data on the performance-based training needs of middle-level nurse managers in Jordan. Aim To identify the performance-based training needs of middle-level nursing managers working in Jordanian governmental hospitals and to evaluate the differences in perceived performance-based training needs based on their socio-demographic and professional characteristics. Methods A descriptive cross-sectional design was utilized. The study recruited 132 nurses from three governmental hospitals in Jordan using convenience sampling. An online survey included the Hennessy-Hicks Training Needs Questionnaire was used for data collection. Ethical approvals were obtained to conduct the study. Data were analysed using descriptive and inferential statistics using SPSS version 28. Results ‘Designing a research study’ item had the highest perceived need for training (M = 2.5, SD ± 2.5), while ‘establishing a relationship with patients’ item had the lowest (M = 0.4, SD ± 1.2). Nurses with more experience (F = 2.9, df = 131, P < 0.05), and nurses who worked in specialized units (F = 2.3, df = 131, P < 0.05) had significantly lower training needs than nurses with lesser years of experience, and nurses who worked in outpatient departments. In addition, age, gender, prior training in nursing management, and years of experience as middle-level nurse managers significantly predicted the levels of training needed (R2 = 0.23, P < 0.001). Conclusion The findings reflected the need for training on several managerial competencies. Future research can help identify other personal and organizational factors affecting performance-based training needs.

New Media and Crisis Management in Jordan: COVID 19 Perspective

New Media and Crisis Management in Jordan: COVID 19 Perspective

Working Capital Efficiency and Earning Management in Jordan

Industrial companies suffer from financial crises and challenges caused by mismanagement of working capital. The inability of industrial companies to provide an appropriate level of cash flow to cover their expenses and pay their financial obligations may negatively affect their existence and continuity. However, this paper aims to provide some literature to examine the mediating role of sales growth and the debt ratio between working capital efficiency and profit management in Jordan. A relationship is found between working capital management and earnings management. Furthermore, the etiquette related to working capital and earnings management was reviewed. It is hoped that the results of this study will help researchers in their future studies to research this topic from various aspects to develop and develop knowledge. In other words, the importance of this study lies in its attempt to make modest contributions to the library of Arab and foreign sciences using a scientific method capable of achieving the objectives of the study, as it helps researchers and those interested in corporate governance and profit management.

Construction and demolition waste management in Jordan: a multifaceted perspective

Purpose The purpose of this study is to explore the multifaceted challenge of managing construction and demolition waste within the context of the Jordan construction industry. Design/methodology/approach Using data sourced through desk research, interviews and questionnaires, this study examines the principal causes of increased volumes of construction and demolition waste, as well as the obstacles to both developing and implementing better waste management strategies. Findings This study identifies multiple causes of issues related to waste management and barriers to developing and implementing solutions and concludes by recommending a holistic approach to this multifaceted problem. A lack of adequate construction waste management infrastructure, regarding both physical facilities and regulations, was highlighted as the key challenge. Social implications The accumulation of waste that results from construction and demolition activity, and activities characterized by unsustainable utilization of raw materials and inefficiency are a global issue. The challenge of effectively managing construction waste is importantly tied to factors including the availability of the necessary infrastructure; economic conditions; and the scarcity of skilled laborers, among others. Originality/value This study focuses on the Jordan construction industry, which is so far not very well researched. By building upon previous studies, this study supports further research to illuminate the causes of waste and the barriers to better management, an issue that is not only a pillar of progress at the country level but also key for a sustainable development in general.

The Implications of Construction and Demolition Waste Management in Jordan

The Implications of Construction and Demolition Waste Management in Jordan

Improving Urban Resilience through Formal Integration of Waste Pickers in Jordan’s Solid Waste Management

The main aim of this project is to study the situation of waste pickers around the world and to analyse the situation of the informal sector of solid waste management in Jordan specifically. The study was done by different methods like surveys and desk reviews. It included studying their behaviour, the places they work at, types of materials they collect, the method of collection and much more. After this analysis, the focus was to find the most suitable method to integrate this sector with the government in a formal way that can benefit the waste pickers themselves, the government and the whole solid waste situation in the country. Based on the results of our study, recommendations for the waste pickers’ situation in Jordan were given.