Managers In Banking Sector Research Articles

Managerial Negotiation and Conflict Resolution on Banking Sector of Kathmandu Valley: Evidence from Structural Equation Modelling

Background: Conflict is an inevitable aspect of any organization, including the banking sector, where disagreements between parties, such as between superiors and subordinates, are common. Effective negotiation is often key to resolving these disputes, ensuring mutual satisfaction through discussion and compromise. Objective: This study aims to critically evaluate the negotiation strategies used by management in the commercial banking sector of Kathmandu Valley for conflict resolution. Method: A survey was conducted to gather data on negotiation strategies used by managers in the banking sector for conflict resolution. Participants were selected through purposive sampling, a non-probability sampling method, resulting in a total of 267 respondents, including managers and officers. The collected data were then analyzed using Structural Equation Modeling (SEM) to identify the preferred negotiation strategies and their effectiveness in conflict resolution. Result: The findings indicate that the majority of respondents, who are managers, prefer cooperative strategies in conflict situations, reflecting a high concern for others. The integration strategy was the most commonly used approach for negotiation, demonstrating a focus on maintaining positive relationships while resolving disputes. Conclusion: The study concludes that managers in the Kathmandu Valley banking sector prioritize maintaining good relationships during conflict resolution. This approach reflects a broader strategy of using negotiation to achieve mutually beneficial outcomes. The study provides valuable insights into current practices and offers recommendations for enhancing conflict resolution strategies in Nepal’s commercial banking sector, contributing to smoother operations and greater employee and employer satisfaction. Paper Types: Research Paper Keywords: Negotiation, conflict resolution, structure equation modeling, integrative strategy, compromising strategy, avoiding strategy JEL Classification: F51, D74, G21, C1, C5

Green Human Resource Management Practices in Nepalese Commercial Banks: A Qualitative Inquiry among Human Resource Managers

Purpose: Considering the growing concerns about green management practices, this study aims to uncover the various facets of green human resource management (GHRM) practices in Nepalese commercial banks. Research Methodology: This study employs an exploratory qualitative research design. Snowball sampling method was adopted to identify the study participants and the data were collected through semistructured interviews with eight human resource managers of Nepalese commercial banks. Braun and Clarke's six-step process of reflexive thematic analysis was used to analyze the data. Findings: The study identified four key thematic areas of GHRM practices: sustainable recruitment practices, promoting environmental awareness through training, enhancing environmental accountability in performance management, and recognition and reward for environmental contributions. While the need for comprehensive GHRM practices were frequently highlighted, sustainable recruitment practices and green training and development practices were found to be more practiced than green performance management and green reward practices. Implications: The findings of this study provide valuable insights into comprehensive understanding of GHRM practices and indicates the rooms for improvement for the Nepalese banking sector managers. Also, the government and regulators can develop informational, fiscaleconomic, and legal instruments based on the study's findings to secure needed support from Nepalese commercial banks. Originality/Value: This study makes a significant contribution to the literature by exploring GHRM practices from the lens of institutional theory and by discussing how GHRM practices help in responding to institutional pressures, gain legitimacy among stakeholders, and reap strategic benefits. Keywords: green human resource management, GHRM practices, Institutional theory, Commercial banks, Nepal

A Study on Customer Realationship Management in Banking Sector

Customer relationship management is an overall business strategy that enables the organization to maintain good relationship with customers. Customer is considered as the king of the market. There is a unique relationship between customers and banks. Some banks are still following traditional marketing because of many reasons reasons like lack of training ,new technology literacy, financial targets, risk of failure etc. and on another hand; some are adapting CRM to maintain profitable relationship with customers. In this competitive era customers have a lot of choices they are generally not loyal to any organization, so with the implementation of CRM in banking sector customers can be retained for long period. CRM is concerned with creation, establishment and enhancement of customer relationship to maximizing the value of customers. The implementation of CRM has changed the bank culture to result oriented from task oriented. The methodology of the CRM aims to maintain customer satisfaction and increase consumer loyalty. The purpose of this paper is to study the importance of CRM systems and in-depth knowledge of methods and management techniques customer relationships. The main issue of this study is that CRM has become a multi-faceted and complex phenomenon that is ridden by various factors. Due to this complexity, a number of different variables have been used to measure CRM which investigated by several prior studies. This paper highlights the challenges facing by banking sector. The purpose of this research is to examine the relevance of CRM and impact of CRM in Indian banking sector.

Modelling the influence of managerial competence on managerial performance in the Ghanaian banking sector

The importance of human resource for the success and growth of every organisation, including banks in developing economies, cannot be underestimated. The banking sector in Ghana, a developing economy, has recently faced some significant performance-related difficulties, such as suspending the licences of new banks, raising the minimum capital required, and recording fraud cases. These developments in the banking sector seriously questioned the managerial competencies of bank managers providing leadership roles to these banks in Ghana. It was for this purpose that this study examined the influence of managerial competence on the performance of branch and operational managers in the Ghanaian banking sector. The study sought to achieve, among other things, to explore how managerial competencies such as customer value management, interpersonal, leadership and intrapersonal relate to managerial performance in the banking sector of Ghana. The study adopted the quantitative approach from the positivist philosophical perspective and, specifically, the cross-sectional survey method. A sample of 127 branch and operation managers from the sixteen administrative regions of Ghana was drawn for the study. Data were collected with an adopted questionnaire and analysed with partial least square structural equation modelling. The study found a significant relationship between customer value management, interpersonal, leadership, intrapersonal, technical competencies and managerial performance in the banking sector. The relative importance of each of the five managerial competencies found was customer value management competence, interpersonal competence, leadership competence, intrapersonal competence and technical competence. The study concluded that managerial competence relates to managerial performance in the banking sector in Ghana. The implications of the findings of this study are that human resource managers in the banking sector should pay attention to these managerial competencies in hiring and developing managers for their branch and operational managerial positions in developing economies.

Promoting Effective Managerial Communication on Banking Sector in Kathmandu Valley: Cross Sectional Analysis

Purpose: Efficient managerial level is crucial to any organization for well function and betterment of the organization. Likewise, managerial communication is essential to build good relationship among managers to their subordinates. Proper communication in banks further helps to assist employees, creating sense of mutual respect and favorable working environment. This study aims to identify strategy for promoting effective managerial communication in banking sector in Kathmandu valley. Research Design/ Methodology: A descriptive cross-sectional research design has been applied for this study where 405 managers (383 branch managers and 22 operating managers) of commercial Banks in Kathmandu Valley were taken as a sample using structured questionnaire survey using KOBO Toolbox. This study develops and uses Managerial communication index to identify the communication skills of managers in banking communication and decision making. Findings: Managerial Communication Index value shows that managers of banking sector in Kathmandu valley are highly aware of managerial communication in terms of identity factors, negotiation and adaptation, and decision making. Brining clarity while giving speech or talking (69.13%), regularly gathering feedback for improvement (16.54%) and changing behavior and perception when necessary (12.34%) are some of the management strategies identified for promoting effective managerial communication. Conclusion: Hence, the study concludes that bank managers must properly disseminate the information to its stakeholders which will help to convey message effectively leading clarity in the work and enhancing productivity. Recommendations: The paper recommends that there should be inclusive climate in the workplace. Further, policies supporting communication should be forwarded. Originality: This article is original and there is no potential conflict of interest with respect to research and publication of this article.

Centralized vs. decentralized ledgers in the money supply process: a SWOT analysis

<abstract> This study aims to better understand the role of centralized and decentralized ledgers in the money supply process. The aim is to highlight the strengths, weaknesses, opportunities, and threats of these tools in the context of finance and banking. A thorough investigation of the prior literature was carried out using sources extracted from various academic databases. A SWOT analysis based on an integrative literature review methodology was conducted to synthesize various research contributions and analyze relevant information related to centralized and decentralized ledgers. The findings reveal that centralized ledgers are still critical in the record-keeping of financial transactions, despite the strengths and opportunities of decentralized ledgers outweighing those of centralized ledgers. This study helps to increase the understanding of financial and banking sector managers concerning the importance of decentralized ledgers in delivering more value to customers. </abstract>

THE ROLE OF HR PRACTICES ON TURNOVER INTENTIONS DIRECTLY AND THROUGH ORGANIZATIONAL CITIZENSHIP BEHAVIOR IN THE BANKING SECTOR OF MALAYSIA

In the recent years, the banking industry of Malaysia has grown rapidly and the roles of employees are undeniable. In todays, dynamic environment banking industry is striving hard to retain the employees in the organization. Employee provides the basis for organization to be successful. The aim of this paper was to investigate the role of HR practices on turnover intentions directly and indirectly through organizational citizenship behavior in banking sector of Malaysia. Data collected through 510 questionnaires from top five banks (by Capital) branches in Kuala Lumpur, Malaysia. In order to investigate the hypotheses, this study applied Structural equation modelling (AMOS). Findings of this study portray that HR practices had negative effect on turnover intentions while the interesting finding is that indirect effect of HR practices through organizational citizenship were also significant. The results are beneficial for top management of banking sector of Malaysia in order to keep motivating employees and to retain them through proper implementation of OCB. To build and align the HR practices and OCB which results in reducing turnover intentions of employees.

Career Development and Talent Management in Banking Sector

Career Development and Talent Management in Banking Sector

Impact of information technology on strategic management in the banking sector of Iraq

The main objective of the study is to examine the impact of information technology on strategic management in the banking sector. The specific objectives are to identify the applications of information technology in banking sector; to examine the association between education level and customer's usage of IT applications in the banking sector; and to examine the relationship between information technology and organization's strategy. The methodology of the study is supported by interview of bank customers and interview of industry experts based on purposive sampling technique. The findings revealed that Electronic cards, ATMs, online banking, electronic payment, and mobile banking were the major application of IT in Iraq banking sector. There is an association between education level of bank customers and their usage of IT applications regarding banking transactions in Iraq. There is a relationship between information technology and organization's strategy which has resulted in value creation and competitive advantage of banks. It was recommended that for better performance of IT on banking, the management of banking sector should adopt better policies that will encourage users to adopt IT usage in banks. The main contribution of this study is that information technology enhances value creation and competitive advantage in Iraq banks.

The impact of bank-specific and macroeconomic variables on profitability of Islamic rural bank in Indonesia

This paper investigates the impact of bank-specific and macroeconomic variables on the profitability of Islamic rural bank (BPRS) in Indonesia. Using monthly time series data from January 2010 - December 2018. The estimation model used is a vector error correction model to analyze the long-term and short-term relationships between bank-specific and macroeconomic variables on the profitability of Islamic rural bank. The results showed that CAR and LnTA had a significant positive relationship, while NPF, BOPO and IPI had a negative and significant relationship to the profitability of Islamic rural banks. But FDR and Inflation variables are not significantly related to the profitability of Islamic rural bank. The results leave implications for policy makers, investors and banking sector managers. Based on evidence that bank profitability is more influenced by internal banks (as specific as banks), this research can help Islamic rural banks to help them understand which factors are important to be analyzed to obtain higher profitability.

The influences of attitude, subjective norm and adherence to Islamic professional ethics on fraud intention in financial reporting

PurposeThis study aims to examine the influence of attitude, subjective norm and adherence to Islamic professional ethics on fraud intention in financial reporting among Muslim accounting practitioners in the Malaysian banking institutions.Design/methodology/approachA questionnaire was used for a sample of 121 Muslim accounting practitioners who are participants in the financial reporting process of Malaysian banking institutions. The data are analysed using partial least squares structural equation modelling.FindingsThe study found that attitude and subjective norms are positively significant in influencing fraud intention in financial reporting. In other words, the more the respondents were in favour of fraud and perceived that their referent groups would approve or support the behaviour, the stronger their intentions to commit fraud. On the other hand, the result for Islamic professional ethics is insignificant, which indicates that the Muslim accounting practitioners may not be significantly influenced by the Islamic code of professional ethics on their intention towards fraud in financial reporting.Research limitations/implicationsThe study adds to the scant literature investigating factors influencing Malaysian accounting practitioners’ intentions for fraud in financial reporting in the banking sector. The limitations include the use of scenario leading to the issue of social desirability bias and the use of purposive sampling technique that limits the generalizability of the results.Practical implicationsThe findings provide potential avenues for Malaysian banking sector managers to enhance their recruitment and training programmes and give some insights to the public, especially the banks shareholders and depositors, into the fraud in financial reporting intention of the actual participants in the financial reporting process.Originality/valueTo the author’s knowledge, this paper is the first to examine, in the Malaysian banking setting, the influence of attitude, subjective norms and adherence to Islamic professional ethics on the fraud intention in financial reporting among accounting practitioners. There are few investigations to date on the factors of influencing or mitigating the accounting practitioners’ intention to commit fraudulent reporting.

Management Accounting Practices in Srilanka: Investigation in Banking Sector

The purpose of this paper is to report the results of an investigation on the use of management accounting techniques among Sri Lankan banking sector. This research finding is based on questionnaire survey done among 30 banks in Sri Lanka. The analysis revealed that there is an enthusiasm among managers in implementing management accounting techniques in their organizations decision making process. According to the respondents response most of firms widely used net present value and internal rate of return techniques for decision making process. However, deeper analysis of data revealed that there is a lack of utilization of accounting rate of return, payback period and profitability index techniques among the managers. The findings of the paper will provide information to the practitioners to utilize management accounting techniques in their organizations and to academics to design courses for management accounting to enhance quality of management decision making process. It is important to implement the related techniques in full to realize the benefits of management accounting techniques. This paper reveals the level of use of these techniques by the banking sector managers in Sri Lanka.

The Impact of Transformational Leadership and Social Interaction on Organizational Performance in the Viewpoint of Knowledge Management: An Empirical Study in Banking Sector of Pakistan.

This research examines the impact of transformational leadership (TL) and social interaction (SI) on organizational performance (OP) in the perspective of knowledge management (KM) within Pakistan’s banking sector. In developing countries, knowledge management (KM) is highly practiced but in Pakistan it is a new concept and at the initial stages of its implementation. The situation of Pakistan’s banking sector is better than other services sectors. Therefore, Pakistan’s banking sector is opted as population of the study. Using the simple random sampling technique, 350 questionnaires were distributed in different bank’s branches. The questionnaires were filled by two officer’s rank of employee, i.e., top level managers and middle level managers. Totally, 270 questionnaires were fully completed and used for final analysis. The overall response rate was 77%. Different statistical techniques were applied on the collected data, i.e., Reliability analysis, Pearson’s correlation, Regression analysis and Sobel test. The results indicated that there is a positive relationship among transformational leadership, social interaction, knowledge management, and organizational performance. Furthermore, knowledge management acted as partially mediator between transformational leadership, social interaction and organizational performance. Additionally, current research provides guidelines to the management of banking sector of developing countries specially Pakistan that how transformational leadership, social interaction and knowledge management can improve the organizational performance.

CSR Actions in Companies and Perception of Their Reputation by Managers: Analysis in the Rural Area of an Emerging Country in the Banking Sector

This paper tests, from a managerial point of view, the influence of Corporate Social Responsibility (CSR) actions directed towards health and environmental matters over the perception of a company’s reputation. The literature review suggests an absence of this kind of study focused on the banking sector of developing countries. CSR activities oriented to health and subsistence in the rural areas of emerging countries are proved to hold a positive influence on the perception of managers of the banking sector of corporate reputation. On the other hand, it has not been possible to validate whether CSR activities oriented to environmental issues (or infrastructure) in rural areas will positively influence the perception of Peruvian banking sector managers of corporate reputation. The outcomes mentioned seem plausible due to health and subsistence being undoubtedly the most valued factors among people living in rural areas, where there are the most development deficiencies. This work contributes by empirically analyzing a relationship barely addressed in the field of business administration: the influence of CSR and corporate reputation. Furthermore, the authors take the analysis to a context unexplored by previous researchers, applying the concepts to the banking sector of an emerging country.

Team-building Competencies, Personal Effectiveness and Job Satisfaction: The Mediating Effect of Transformational Leadership and Technology

The study examined the relationship of team-building competencies with personal effectiveness and job satisfaction, and the mediating role of leadership and technology. The data were collected from 307 executives using survey instruments from public and private sector banks across hierarchy. The study was carried out in a confirmatory framework to examine the causal linkage among the variables. The results showed a positive relationship between team-building competencies and outcome variables suggesting that team competencies play a vital role in determining the employee effectiveness and satisfaction. Further, the study shows the emergence of leadership style and technology as mediators in enhancing effectiveness and job satisfaction among employees. The study has implications for the management of banking sector that they need to develop team competencies, follow transformational leadership style and make use of latest information technology to facilitate higher bank performance and greater job satisfaction among employees.

MODIFIED SERVQUAL MODEL AND EFFECTS OF CUSTOMER ATTITUDE AND TECHNOLOGY ON CUSTOMER SATISFACTION IN BANKING INDUSTRY: MEDIATION, MODERATION AND CONDITIONAL PROCESS ANALYSIS

Banks are very important financial services sector, and in banking sector there is an intense competition amongst the local and foreign banks throughout the world. The objective of this research is to analyse the effects of perceived value and customer trust, and role of technology in banking service qualities and customers’ satisfaction in Pakistani context. For this purpose we employed modified SERVQUAL model with four dimensions such as empathy, competence, reliability, and online service. An adapted questionnaire was used to carry out this survey research, and collected 830 responses from the customers of Pakistani banking industry. We used factor analysis, confirmatory factor analysis, and bootstrapping methods to carry out this research. The results of the study demonstrated that our four-dimensional model of modified SERVQUAL has a significant impact on overall customer satisfaction. It is further concluded from the bootstrapping method that modified SERVQUAL dimensions and customer satisfaction are positively mediated by the perceived value and trust. Finally, it is also concluded that the implementation of technology serves as moderating variable in the banking sector. The outcomes of this research are beneficial to the senior management of banking sector in order to implement the effective and customised online banking structure to gain competitive advantages, and provide vibrant online banking services that enhance the standard and ease of services to the customers and earn their confidence. The originality and novelty of this research provide a significant contribution in the application of SERVQUAL model specifically for the banking service quality dimensions and customer satisfaction in marketing research.

Study on the Relationships among Marketing Information System Quality and Brand Equity Management in Banking Sector

Study on the Relationships among Marketing Information System Quality and Brand Equity Management in Banking Sector

Corporate identity management in the banking sector: effects on employees’ identification, identity attractiveness, and job satisfaction

This paper analyzes the effects of corporate identity management (CIM) on employees’ responses. Specifically, it advances previous literature by exploring how CIM dimensions affect identity attractiveness, organizational identification, and job satisfaction from the employees’ perspective. The empirical study is aimed at 293 branch managers in the Spanish banking sector, an industry facing changes in the corporate identity of many financial entities. The results show the relative importance of each dimension and help brand managers to anticipate the effects of CIM practices. Of all the dimensions, it highlights the key role of the employee–client focus strategy.

Study on the Relationships among Marketing Information System Quality and Brand Equity Management in Banking Sector

Marketing information system plays critical role in improving brand power and long-term profitability. The purpose of this study was to investigate the relationship between marketing information system quality (MKISQ) and brand equity management (BEM) within the banking sector. Results show that the three components of the MKISQ: marketing information quality, marketing support service quality, and marketing orientation quality Influence brand equity. This study contributes to the theoretical and managerial implication empirical of the MKISQ and BEM. The paper provides detail discussion, Imitations and suggestions for future research.

State anti-crisis management of banking sector: Looking for optimization ways and contemporary development trends

The article examines topical issues related to the formation of an effective monetary policy as an element to ensure stability of the banking sector under the conditions of the economic crisis. During the research, the following basic conclusions were drawn. The nature and content of the state anti-crisis management in the banking sector is considered, taking into account current and future changes in the global development of the world economy. The state anti-crisis management in the banking sector should be primarily focused on the control and minimization of the key risks of sustainable national socio-economic development. This is achieved through the systematic use of the monetary policy instruments. Instruments for banking sector regulation are systematized with due consideration of the monetary policy targeting. The choice of instruments for regulating the banking sector, as a rule, is discretionary, thus, the state, represented by bodies of power, when forming approaches to the implementation of effective monetary and macroprudential policies, aimed at ensuring the stability of the banking sector during the economic crisis, should take into account the investment and innovative character of the real economy sector development, as well as social and legal relations in society. Through the buildup of sustainable socio-economic development, as well as the systematization of the regulatory treatment of the banking sector on the basis of monetary policy optimization, author proposes to further improve the development of financial systems of the state as a whole, and the banking sector in particular on the basis of the triple helix model (universities-state-business).In relation to the banking sector, adaptation of the triple helix model means reforming the tripartite institutional interaction by replacement of the real sector with the banking sector, and the public sector – with central bank and the macroprudential oversight bodies.