Communication Management Research Articles

Barriers and enablers to the management of osteoarthritis in primary care in Ireland from the perspective of healthcare professionals and individuals with osteoarthritis: a qualitative study using the Theoretical Domains Framework

ObjectivesTo explore the barriers and enablers to providing and receiving primary care for osteoarthritis (OA) in Ireland from the perspectives of primary care healthcare professionals (HCPs) and individuals with OA.DesignDescriptive...

Practical Application and Management of Information Communication Technology (ICT) to Enhance the Performance of Ugandan Secondary Schools in West Nile

This study focuses on the contribution that Information and Communication Technology (ICT) can make to improving teacher and student performance in secondary schools in West Nile Region, Uganda. Examines the existing ICT implementation, assesses integration and potential benefits issues, and analyses the relationship between ICT usage and learning outcomes. The research is focused on showing that ICT can go global and how it connects Uganda’s secondary schools in West Nile to global education networks. ICT enhances global learning through active participation, innovation, and flexibility through access to international resources and embracing cross-boundary collaboration and virtual interchanges. This has improved student achievement but also endows students and teachers with the competencies to prosper in a globally connected environment. Ugandan schools have poorly developed ICT facilities, but schools embrace ICT education and facilities for operations. The study centers on specific ICT issues in West Nile schools and explores the possibility of using ICT to raise aggregate performance and efficiency in communication, collaboration, and organizational management. Quantitative and qualitative data were collected from 400 respondents, including teachers and students from 10 secondary schools. Data collection tools included questionnaires and interviews. Quantitative analysis was performed using SPSS, while NVivo was used for qualitative analysis. Ethical considerations were strictly adhered to protect participants' rights. While observing ICT integration in teaching across the ten selected secondary schools in West Nile and surveying 100 teachers, researchers found that 55.6% of them sometimes, 33.3% consistently, and 11% seldom integrate ICT in their teaching. This limited integration is due to a lack of ICT equipment, for example, computers, projectors, and internet connections; inadequate teacher education, where the majority of the teachers are found to be either lacking skills or self-confidence to incorporate ICT in teaching; and limited resource availability where even schools that have procured ICT tools are most often found to be having very few that are inadequacy for the needs of both teacher and students to make effective use of. These results raise concerns regarding the existing disparities in developments and funds for ICT training in West Nile’s secondary schools, with recommendations being made to enhance specific plans to reduce the digital divide. These include making ICT tools a focal area, increasing internet connection, and providing training activities that would increase and develop the competencies of the teaching staff. They seek to devise a technological learning atmosphere to enhance education, teacher, and student learning outcomes

SRFACS: A secure and robust framework for anonymous communication systems.

Anonymous communication is crucial for preserving user privacy in various applications, such as anonymous browsing, secure online payments, and electronic voting. However, current systems face significant challenges related to robustness, fault tolerance, and efficient communication management. This paper introduces SRFACS (Secure and Robust Framework for Anonymous Communication Systems), designed to address these issues by integrating advanced cryptographic techniques with a structured communication framework. Traditional anonymous communication systems usually lack sufficient fault tolerance, making them vulnerable to node failures, especially in asynchronous environments. In order to overcome these limitations and ensure that the system can keep running in the event of node failure (especially in an asynchronous environment), SRFACS integrates an improved asynchronous Byzantine Fault Tolerant (ABFT) protocol. We use this protocol to expand the traditional single communication node into a structured node group, and handle up to (n - 1)/3 faulty nodes in these groups, so as to enhance fault tolerance and maintain continuous operation. To efficiently manage inter-group communication, SRFACS utilizes leader nodes to coordinate and streamline the communication processes. To mitigate the risks associated with leader failures, we have implemented an efficient leader change protocol that promptly replaces defective leaders, ensuring uninterrupted system performance. Additionally, to prevent erroneous leader actions from compromising the system, we have introduced an advanced multi-signature scheme. This approach secures communication by requiring multiple signatures for verification processes. Furthermore, we have implemented a reputation incentive mechanism to encourage nodes to maintain optimal performance and avoid malicious behavior. This mechanism evaluates nodes according to their past activities and reliability to achieve dynamic updates of SRFACS node groups. We have conducted rigorous security analyses and component performance evaluations of SRFACS, further confirming its potential as a promising secure communication solution.

Power Efficient Handoff Management in Hybrid V2X Communication: Game-Theoretic Approach to Resource Allocation With Load Reduction

Power Efficient Handoff Management in Hybrid V2X Communication: Game-Theoretic Approach to Resource Allocation With Load Reduction

CPT 2025: Reporting a Brief Communication Technology-Based Service

This article includes an expanded discussion of new code 98016 (brief communication technology-based evaluation and management [E/M] service) that was introduced in the first article in this series, “CPT 2025: An Overview of Telemedicine Code Changes.” Topics covered in this article are as follows: Code 98016 and similar codesAssigned relative value units (RVUs)Essentials of the brief communication technology-based E/M serviceExamples: coding 98016 services

Development and Implementation of a “Real Estate Web Application” for Modern Web Application

A real estate management system is one of the modern software solutions developed to keep up and improve on the management and operating process within the real estate industry. Real estate is one of the fastest-growing industries on a global level and thousands of properties are issued every day, which calls for effective automation in some property management activities. REMS has solutions to all these issues in the very complete system platform that encompasses various aspects of property management, such as placement, tenant management, tracking of finances, and scheduling of maintenance. All these are brought together by the most advanced technologies, namely cloud computing, artificial intelligence, and data analytics, when forming a strong and user-friendly system for the real estate professional. Generally, it provides a database core that allows instant access to information regarding properties which can make communication and collaboration between parties in the management of property ownership-owners, managers, tenants, and service providers-well easier. Its easy-to-use interface gives the user the ability to deal most efficiently with property listings, tenant information, rental payments, financial reports generation, and requests for maintenance. The main elements of the system include an intelligent listing module that enables real estate agents to give detailed descriptions, images, and pricing information about their property listings. Management of tenants through a specific module ensures effective onboarding while still regulating managerial management of rental agreements, rent collection, and other communications with tenants. REMS also incorporates a full-scale financial tracking component. In the case of rent calculation, it would further advance into generating invoices and track expenses and offer detailed financial reports.

Impact of social crises on brand perception and consumer trust

In an era characterized by rapid social change and crises, understanding consumer perceptions of brands becomes increasingly vital for organizations seeking to maintain trust and loyalty. This study investigates consumer attitudes towards major brands, specifically Nike and Unilever, during recent social crises, including the COVID-19 pandemic and environmental disasters. Utilizing a mixed-methods approach, we conducted a comprehensive survey that assessed brand trust, perceived responsiveness, and overall brand perception among consumers. Additionally, in-depth case studies were analyzed to evaluate the strategic responses of Nike and Unilever during these crises. Findings indicate that effective communication and transparency significantly influence consumer trust and brand loyalty. The results highlight the importance of proactive brand engagement and socially responsible practices in fostering positive consumer sentiment during challenging times. This research contributes to the growing body of literature on brand management and crisis communication, offering valuable insights for marketers and business leaders in navigating brand challenges in an ever-evolving socio-economic landscape.

Pedagogical Pivot: Reflecting on Alternating Between Higher Education and K-12 Teaching

The purpose of this reflective practice was to explore the strategies that helped me with the daily transition between teaching higher education and K-12. Reflectiveness and adaptability are critical characteristics of any effective teacher, especially in today's ever-changing educational landscape. The need for a reflective approach and a purposeful call to action came to me as I completed my first few weeks in a middle school classroom after having taught in higher education for five years. When stepping back into the K-12 classroom, I recognized the need for a vastly different instructional approach than the one I had used in my previous five years of working with adult learners. Through the reflective process, I identified the strategies that helped me make and sustain this transition. I learned that my mindset and instructional approaches are constantly in flux and that I have to make this daily shift in an intentional and impactful manner. This reflective manuscript details my experiences navigating the differences between the two student populations I serve daily. Keywords: reflection, pedagogy, andragogy, differentiation, classroom management communication style

EMOTIONAL INTELLIGENCE IN NURSING

Nurses are often exposed to work under pressure, the challenges of making extremely quick and responsible decisions, and dealing with other people's pain, suffering and losses. Of all healthcare professionals, they spend the most time with the patient, creating a special relationship based on trust. Previously, it was an intuitive process where nurses were only sometimes successful. Today, in evidence-based nursing, we are aware of how important emotional intelligence is in all aspects of nursing and nursing education. Physical fatigue is less of a problem for nurses than emotional exhaustion and compassion fatigue. Therefore, effective emotional regulation is necessary to improve business satisfaction. Managing emotions is achieved by developing emotional intelligence, which has become a more ubiquitous concept in nursing in recent years. The most desirable employees in healthcare (and elsewhere) are those with developed academic intellectual abilities, but also emotional intelligence. With the help of the components of emotional intelligence, the internal mechanism of the specific nurse-patient relationship could be explained, which has proven to help both the patient in achieving favorable health care outcomes and the nurses themselves in acting and understanding the very essence of nursing. Emotional intelligence as a mental skill helps an individual in various personal, social, professional, communication and financial domains such as: time management, decision making, service delivery, responsibility, empathy, presentation skills, stress tolerance, trust and communication management. This overview paper will try to present its importance in nursing.

Context matters? The influence of happiness, trust, democracy and economic development on DEI policies in communications in Latin America and the Caribbean

PurposeAlthough significant research has been developed in the Global North regarding diversity, equity and inclusion (DEI) in the communication field, the subject has been neglected in the Latin American and Caribbean region. The purpose of this paper is twofold: on the one hand, this article analyzes to what extent DEI policies are implemented in LAC organizations, and on the other, it examines how four contextual variables (trust, democracy, economic development and happiness) impact the development of DEI in the region.Design/methodology/approachA dataset corresponding to the 2022/2023 edition of the Latin American Communication Monitor is used. For the study of DEI policies and their relationship with communication management in the region, four dimensions of study are defined, as well as two indices related to DEI.FindingsThe most relevant category linked to DEI for LAC professionals is generation and age, above other usually more consolidated categories such as gender or sexual orientation. As for contextual variables, only democracy seems to really influence the incorporation of DEI policies in communications, given that generalized trust would not affect their implementation, while happiness and economic development do not show conclusive evidence.Originality/valueThis study can contribute to expanding the knowledge on the corporate communication field by conducting contextualized and more inclusive research and, therefore, decolonizing proposals from the Global North.

Classroom Manager Communication Abilities and Social Interaction Skills of Language Teachers in Public Secondary Schools

Classroom Manager Communication Abilities and Social Interaction Skills of Language Teachers in Public Secondary Schools

Музеят в хипермодерните времена: основни тенденции в пиар комуникацията

The main tendencies and priorities in the strategical and communication management of the museums in the hypermodern times are being examined in the text. In the dynamic context of the epoch, significant changes in the public life related to the triumph of the digital technologies and the transformations in the communications and the marketing are being observed. In the large-scale processes, which comprise the separate industries and draw new perspectives in the development of the organizations from different social fields, the museum as a type of a cultural institution with a rich history, is transformed into an open territory for the new tendencies and successfully implements the tools of the digital PR whose identity is being formed and manifested in the times of the hypermodernity, which came into existence in the last quarter of the ХХ century. In the conditions of increasing competition and the growing interest towards technological innovations, the museums in a worldwide scale, apply new approaches in the communication with their diverse audience and constantly widen their integrative potential. The study is based on the theoretical formulation of the French philosopher and sociologist Gilles Lipovetsky about the hypermodern and hyperconsumerist society.

Navigating Human Resource Challenges and Key Success Factors in the Transition to Integrated Logistics Systems: A Change Management Perspective

This study examines the process of change management, identifies human resource obstacles, and explores critical success factors in deploying an integrated logistics system at PT Kubota Indonesia. Employing a qualitative approach and case study methodology, data were gathered via semi-structured interviews, observations, and document analysis. Findings reveal that PT Kubota Indonesia employs a systematic change management strategy that considers human and cultural dimensions. Despite encountering challenges like deficiencies in technical expertise and resistance to change, the company effectively addressed these issues through proactive communication, staff engagement, training initiatives, and strong management backing. Key drivers of success identified encompass executive support, transparent communication, employee involvement, comprehensive training, and adept cultural change management. This study contributes insights into a comprehensive approach to change management, emphasizing the synchronization of technical aspects with human and cultural factors to ensure the triumphant integration of an advanced logistics system.

دور الاتصال في إدارة الأزمات في شركة أرامكو السعودية

This study addresses the role of communication in crisis management in the field of public relations at Saudi Aramco, highlighting the importance of effective communication as a strategic tool in enhancing the ability of institutions to deal with crises. It aims to understand how communication affects institutional performance, especially in light of the difficult circumstances that institutions may face during crises. The study used a descriptive methodology to collect data, focusing on how to use different means of communication, including social media platforms, to enhance internal and external communication. The role of public relations in building trust with the public was also reviewed, which contributes to improving the institution's reputation during crises. The results show that good planning for communication means is an essential element in crisis management, as it requires clearly defining responsibilities for each individual in the team, and providing the necessary information to all concerned parties. In addition, the study concluded that continuous training for the crisis management team is necessary to develop their skills in dealing with crises effectively. The study recommended the need to enhance the use of social media platforms as a tool for immediate communication with the public, which helps in enhancing and developing mechanisms for direct communication with the public in all its spectrums and the optimal continuation of improvement and development processes for the operations and services provided by the company, which contributes to maintaining the positive and distinctive mental image enjoyed by the company. In conclusion, the study emphasizes that effective communication is a vital element in crisis management, and institutions must invest in developing integrated communication strategies to ensure their rapid and effective response to challenges.

Analysis of the Linguistic Personality as a Subject of Psycholinguistic Research: Dynamics of Development and Forecasts for the Future

This study explores the psycholinguistic aspects of speech as a cognitive process, integrating linguistic, communicative, and socio-cultural elements. The research addresses the novelty of examining how segmentation, comprehension, storage, and information integration contribute to enhancing communication skills and developing speech abilities. Additionally, it introduces a fresh perspective on psycholinguistic discourse analysis, highlighting the importance of collaboration between disciplines such as psycholinguistics, sociolinguistics, and artificial intelligence. The key findings indicate that linguistic markers (LM) and discourse markers (DM) are crucial in processing speech and interaction. The study also emphasizes the multimodal aspects of communication – written language, gestures, gazes, and postures – as essential factors in speech perception. The results demonstrate that revising the epistemological framework for understanding discourse semantics is necessary for advancing the field. By proposing new approaches, the study lays the groundwork for future interdisciplinary research and contributes to advancing knowledge of psycholinguistics and communication studies. This study emphasizes the interdisciplinary integration of psycholinguistics and communication studies, focusing on the role of linguistic and discourse markers in cognitive and social interactions. The findings advocate for enhancing educational approaches by integrating psycholinguistic insights to support language development. This research contributes to a deeper understanding of language processing dynamics by addressing challenges in multimodal communication and cognitive load management. It paves the way for innovative applications in artificial intelligence and sociolinguistics.

Horror and Solidarity: Collective Health During the COVID-19 Emergency in Guayaquil, Ecuador.

In 2020, Ecuador was among the most affected places in the world in the context of the COVID-19 emergency. Serious problems of structural inequality and governance resulted in corpses lying in the streets of Guayaquil-Ecuador's largest city-while local communities resisted in different ways. We interviewed 18 participants who engaged in actions of solidarity during this context, critically analyzed their discourses, and generated relevant themes. There was a structural scheme of (pandemic) brutality that determined embodied experiences of horror, conditioned by a governance of abandonment and its related problems. To confront such horror, solidary community resistance focused on food, physical and mental health, management of corpses, community-led communication, online education, and political participation. We interpret that this was a process of social determination of collective health and discuss important theoretical, methodological, and ethical-political implications.

PERSONAL ADJUSTMENT AND SOFT SKILLS ON NON-ASN STAFF READINESS IN BUREAUCRATIC CHANGE

Bureaucratic Change is a challenge that must be faced by non-ASN employees in the government sector. Personal adjustments and soft skills such as communication and conflict management are considered important to increase the readiness of non-ASN employees to deal with these changes. This study aims to analyze the effect of self-adjustment and soft skills on the readiness of non-ASN employees to face bureaucratic changes in the Indragiri Hilir Regional Government, Riau. Using the Structural Equation Modeling method and involving 200 non-ASN employees selected through purposive sampling, this study shows that self-adjustment and soft skills have a significant positive effect on employee readiness and adaptability. These results have important implications for the development of training programs that focus on improving soft skills relevant to bureaucratic dynamics. The study recommends increased skills training to strengthen the readiness of non-ASN employees to face bureaucratic changes in the public sector.

The impact of Implementing Gamification Elements on Motivation, Engagement and Academic Achievement

This study investigates the influence of gamification on students' motivation, engagement, and academic achievement in a managerial communication course at a large Australian university. Amidst growing concerns about student disengagement in traditional educational settings, gamification has emerged as a promising instructional approach. Utilising game elements like points, and leaderboards, this quasi-experimental study sought to create a more engaging and motivating learning environment. The intervention was conducted in weeks 5-8 of the semester, with students participating in gamified online activities and in-class challenges that contributed to a team-based leaderboard. The research design included pre- and post-gamification surveys using the Higher Education Student Engagement Scale (HESES), the Gameful Experience Questionnaire (GAMEFULQUEST), and the Questionnaire on Motivation for Cooperative Learning Strategies (CMELAC). Independent samples t-tests were conducted to analyse the data, focusing on five engagement variables: academic engagement, cognitive engagement, social engagement with teachers, social engagement with peers, and affective engagement. The results, based on responses from 665 students (410 pre-intervention and 255 post-intervention), indicated significant increases in cognitive engagement and social engagement with teachers post-gamification. Cognitive engagement scores showed a notable improvement, with students reporting higher satisfaction, enjoyment of intellectual challenges, and motivation to study. Similarly, social engagement with teachers improved, with students feeling more understood and supported by their instructors. However, there was no significant change in academic engagement and social engagement with peers. This suggests that while gamification can enhance specific aspects of the learning experience, its effects on overall academic performance may vary. The study concludes that gamification has the potential to positively impact certain dimensions of student engagement, particularly cognitive and social aspects, but its influence on academic outcomes remains complex. These findings underscore the need for further research into the nuances of gamification and its role in educational contexts. Educators are encouraged to consider the implementation of gamified elements to foster a more dynamic and interactive learning environment.

Perceptions of Criticality and Frequency of Tasks by the Public Health Workforce, 2022.

Since the occurrence of the COVID-19 pandemic, there has been significant interest in the public health workforce and its development. Substantial emphasis has been placed on the competencies needed for the development of the workforce. As important as this work on competencies is to a competent public health workforce, the certification of public health professionals and the maintenance of their skills and knowledge is of equal importance. The National Board of Public Health Examiners (NBPHE), along with other organizations, plays a key role in this process. Based on the National Board of Public Health Examiner's 2022 JTA, this study investigates the specific tasks that are performed by the public health workforce in each of 10 domains, their criticality and frequency, and the relationship of their criticality to their frequency. Using data from the National Board of Public Health Examiners (NBPHE) job task analysis (JTA), the criticality and frequency of tasks and their relationship were investigated through tabular analysis. Ten tasks were identified as the most critical, focused on the domains of communication, leadership, resource and program management, and law and ethics. The 10 most frequent tasks were the same as the most critical tasks in 8 instances. When the criticality of all tasks was related to their frequency, 12 tasks were found to have high criticality and high frequency, 17 tasks had low criticality and low frequency, and 74 tasks had high criticality and low frequency. In our data, no low criticality tasks were performed frequently. Results are discussed for their relevance to education in public health and practitioner development. A key takeaway is that workforce tasks and competencies appear to provide two different and important ways to analyze workforce activity in future research.

Violence against healthcare professionals: perspective of local focal points in the south of Portugal

BackgroundViolence against health professionals is a growing problem that affects the quality of care provided and the well-being of workers. In the Alentejo region (Southern Portugal), the Regional Health Administration has been developing strategies to prevent and combat this phenomenon, namely, through the implementation of the Action Plan for the Prevention of Violence in the Health Sector. Violence in the health sector includes all situations in which a worker in the Ministry of Health's health institutions is exposed to any type of violence related to their work, putting their safety, well-being or health at risk, or that of others. The aim of this study was to analyze the perceptions and practices of local focal points (e.g.,departments, services, offices or functional units) on violence against health professionals in the Alentejo region.MethodsSemi-structured interviews were carried out local focal points in the Alentejo region. The sampling was selected for convenience from different health units. The interviews were recorded, transcribed and analyzed according to the analysis protocol of the IRaMuTeQ software (Interface de R pour les Analyses Multidimensionnelles de Textes et de Questionnaires) version 0.7 alpha 2.ResultsIn total, 43 interviews were conducted between February and April 2024. Interviews revealed that local focal points face various challenges in combating violence against health workers. The lack of specific training, the scarcity of security resources and the culture of underreporting were some of the obstacles identified. However, participants also stressed the importance of teamwork, effective communication and institutional support in dealing with this problem.ConclusionsViolence against health professionals is a worrying reality that requires effective measures to prevent and combat it, requiring a coordinated and multifaceted response. Local focal points play a key role in this process, but they need adequate training, resources and institutional support. Comprehensive and regular training programs on violence, interpersonal communication and conflict management, and investment in security resources, including physical and technological measures, should be implemented in health facilities. Clear protocols should be created for dealing with situations of violence and a culture of reporting situations of violence to health professionals should be promoted, as well as the monitoring of victims by the authorities involved in cases of violence. Ongoing training and the simulation of real-life scenarios are crucial for preparing professionals to effectively manage situations of violence.