Management Critical Success Factors Research Articles

Business process management critical success factors: a scoping review

Business process management critical success factors: a scoping review

Modelling the relationship between value management’s activities and critical success factors for sustainable buildings

PurposeThe purpose of this paper is to assess the influence of value management (VM) critical success factors (CSFs) on the implementation of VM activities in building projects with a view to promoting sustainability of construction industry in Egypt.Design/methodology/approachThe VM CSFs and implementation activities were recognized from earlier studies; questionnaire survey was conducted to collect data from relevant stakeholders, and the collected data was subjected to exploratory factor analysis. Consequently, the influence of VM CSFs on VM implementation was generated via partial least square structural equation modelling. In addition, through relative importance ranking analysis, the significance VM CSFs were examined.FindingsThe findings from the proposed model revealed a strong relationship between VM implementation activities and its CSFs; the relationship is at a moderate level with an effect of 22.0%. This indicates that, VM CSFs would be useful to implement VM in the Egyptian building industry.Research limitations/implicationsAlthough these studies have been confined to Egypt’s VM studies; they may apply to other developing countries that have not carried out these studies. It is therefore vital, in those countries where the exercise has been entirely undertaken, to analyze the various measures to promote the application of the method.Practical implicationsThis research would be of benefit to stakeholders in building industries to be aware of VM phases and its CSFs that demand utmost consideration. Also, the identified CSFs are expected to enhance the success and value of building projects by adopting VM.Originality/valueThe novelty of this research work will be a benchmark or board for decision-makers to eliminate the unwanted cost and enhance quality by adopting VM in Egypt’s building projects to achieve their sustainable projects.

The Analysis of Total Quality Management Critical Success Factors

Purpose: The primary purpose of this paper is to identify the most important factors related to the successful implementation of TQM in the literature and to compare the identified factors with the existing research. Methodology/Approach: By conducting a systematic literature review in three main stages, this research analyzes 13 empirical papers published between 1995 and 2017. Three main stages included: formulation of the problem to be solved by the systematic literature review; definition of inclusion criteria and exclusion of articles; and article search and selection. Findings: Analysing previous research and conducting a literature review, we identify six main critical success factors (CSF): top management leadership and commitment, customer focus, training (employees), procurement management (suppliers), information and analysis, and process management. Research Limitation/Implication: In this paper, we focused solely on the influence of TQM practices on the financial performance of a company. As such, the non-financial performance indicators were not considered. Originality/Value of paper: This paper adds value to the existing literature as it focuses on critical factors of TQM implementation examined in relation to the financial performance of the company and provides a good basis for understanding and developing more complex models.

Exploring the value management critical success factors for sustainable residential building – A structural equation modelling approach

Sustainability principles should be implemented during all the phases of the decision-making process of constructing residential buildings to achieve maximum gains without compromising the function of such projects. This study identified and examined the critical success factors (CSFs) required for implementing value management (VM) in residential building projects. With a view to the sustainability of such the projects. The CSFs for VM were identified from previous studies, which were then contextually adjusted using both semi-structured interviews and a pilot study via the Exploratory Factor Analysis (EFA) technique. The EFA results showed that the VM CSFs could be categorized into four constructs: stakeholders and knowledge, culture and environment, workshop dynamics, and standardization. Questionnaires were then administered to 214 building stakeholders within the Egyptian building industry. Partial least square structural equation modelling (PLS-SEM) was used to develop the CSFs model. Despite that Egyptian professionals with limited practice experiences were quite knowledgeable about VM, results showed that stakeholders and knowledge were crucial CSFs for implementing VM. The results of this study will be a guide for decision-makers to reduce costs and improve sustainability by introducing VMs in the Egyptian construction industry.

The Effect of Total Quality Management Critical Success Factors on Organizational Performance

The Effect of Total Quality Management Critical Success Factors on Organizational Performance

Critical success factors for management of the early stages of prefabricated prefinished volumetric construction project life cycle

PurposeFor many types of buildings, prefabricated prefinished volumetric construction (PPVC) is increasingly becoming a preferred alternative construction approach. Empirical evidence of project performance has consistently demonstrated that the ultimate success of PPVC projects is directly linked to the key decisions made at the outset of the PPVC project life cycle. However, there is limited knowledge of how to successfully manage these early stages. This research identified and evaluated the critical success factors (CSFs) required for the management of the conception, planning and design stages of the PPVC project life cycle.Design/methodology/approachA multistage methodological framework was adopted to identify and evaluate the CSFs for management of the early stages of the PPVC project life cycle. Based on a comprehensive literature review and expert review, a list of the 9 CSFs relevant to the early stages of the PPVC project life cycle was established. Drawing on an online-based international questionnaire survey with global PPVC experts, the CSFs were measured. The data set was statistically tested for reliability and analyzed using several techniques such as mean scores, relativity weightings and significance analysis.FindingsThe analysis revealed that the top 5 most influential CSFs for management of the early stages of the PPVC project life cycle include robust design specifications, accurate drawings and early design freeze; good working collaboration, effective communication and information sharing among project participants; effective stakeholder management; extensive project planning and scheduling; and early engagement of key players. The research further found correlations among the CSFs and proposed a conceptual framework for the management of the early stages of the PPVC project life cycle.Research limitations/implicationsThe research recognizes that data quality and reliability risks are the major drawbacks of online questionnaire surveys but the engagement of experts with substantial theoretical and hands-on experiences in PPVC projects helped to minimize these risks. Although small, the sample size was justified and compared with studies that adopted the same data collection approach but analyzed even smaller samples. However, the results should be interpreted against these limitations.Practical implicationsThe findings suggest that effective management of the early stages of the PPVC project lifecycle requires early commitment to the PPVC approach in a project; detailed planning and assessment of the suitability of PPVC for the given project; and collaborative design with manufacturers and suppliers to address module production challenges at the detailed design stage. These findings practically instructive and may serve as management support during PPVC implementation.Originality/valueThis research constitutes the first exclusive attempt at identifying the CSFs for successful management of the early stages of the PPVC project life cycle. It provides a fresh and more in-depth understanding of how best to manage the early stages of the PPVC project life cycle. Thus, it contributes to the practice and praxis of the PPVC project implementation discourse.

Project Success in International Development Projects: The Case of Lebanon

The purpose of this study was to explore the success of the Lebanese educational international development projects and find the relationship between contextual, EIDPs and project management critical success factors and project success as perceived by project teams working in Lebanon. We found that the creation and adoption of a proper execution plan as well as the favourable political, economic, social and cultural conditions and the existence of an adequate organisational infrastructure explained 70.8% of project success. The contextual factors alone explained 60.7% of the success whereas the variables peculiar to EIDP explained 60.6% of it.

Applying Multi-Criteria Decision Making Technique in Hospitality Quality Management System

This study evaluates the importance of quality management (QM) critical success factors (CSFs) within the context of Malaysian hotel firms. Primary criteria to evaluate QM CSFs were determined through literature survey and multi-criteria decision making (MCDM) technique assisted by Decision-Making Trial and Evaluation Laboratory (DEMATEL)-based analytical network process (ANP) (D-ANP). D-ANP is integrated to allow the calculation of importance level, weights of all dimensions and indicators, as well as significances. The findings demonstrated the way hotels can be evaluated and ranked, based on the relationships between and among the contexts and variables. The research findings will assist the policymakers (Ministry of Tourism) to formulate policies and data of QM best practices that will ensure the success of hotel firms.

Role of Open Innovation in Project Management CSF

The purpose of this paper is to examine the role and influence of open innovation in supporting the critical success factors (CSF) within project management (PM) through quantitative questionnaire which was administered to a sample of project managers and employees in construction sector organisations. This research found that all innovation variables (technology, knowledge, innovative spirit and acceptance) were perceived to positively influence CSF within PM, given that knowledge may encourage ideas that widen the horizon and facilitate more time and cost efficient task completion and thus more productive organisations. This study emphasises managers' and leaders' awareness of the role of innovation in supporting CSF in the organisations and the appearance of innovation and its role in developing the overall organisational performance at all levels, from employees to top management. This research is of great value to managers and team leaders within the construction sector, to focus attention on innovation initiatives within their territories. It is in fact a driving point that helps a manager to realise the level of acceptance of innovation taking place in the organisation, in addition to the gaps that might be found within this acceptance, and bridge it with more appropriate awareness and deployment of innovation.

Knowledge management critical success factors and project management performance outcomes in major construction organisations in Sri Lanka

PurposeThe purpose of this study is to investigate the influence of knowledge management critical success factors (KM CSFs) on project management performance outcomes in major construction organisations in Sri Lanka. As a result, the significant KM CSFs are prioritised to support KM implementation.Design/methodology/approachThis study is cross-sectional in nature, adopting the quantitative method of analysis. The research model includes nine KM CSFs (culture, leadership, organisational structure, IT support, T-shaped skills, training, teamwork, performance measurement and benchmarking) and nine items measuring project management performance outcomes. Data were collected from senior, middle and technical staff involved in projects by means of a self-administered survey questionnaire mailed to them.FindingsThe Pearson’s correlation coefficient suggests that all of the KM CSFs are adequately correlated except for organisational structure, which has a poor correlation with IT support, T-shaped skills, teamwork and benchmarking. The results of multiple linear regression show that four KM CSFs (T-shaped skills, teamwork, benchmarking and transformational leadership) are significantly and positively related to project management performance outcomes. The remaining five KM CSFs are not significant. The multiple-criteria decision-making analysis reveals that benchmarking, transformational leadership, teamwork and T-shaped skills are the main priority for the construction organisations to consider in implementing KM.Research limitations/implicationsFuture studies should consider construction organisations of multiple sizes and include factors beyond organisational control, KM processes and the effects of demographic variables. Longitudinal studies are also imperative to determine the performance impact brought about by KM implementation over a period of time.Practical/implicationsBenchmarking, transformational leadership, teamwork and T-shaped skills should serve as the initial focus to support KM implementation to achieve the desired project management performance outcomes. It is only after these KM CSFs are in place that the construction organisations can concentrate on other factors.Originality/valueThis study contributes to a better understanding of the relationships between the KM CSFs and project management performance outcomes in the construction industry in Sri Lanka, which is still at its infancy stage of KM implementation. Prioritisation of the significant KM CSFs in supporting effective KM implementation in the construction organisations further enhances the value of this study.

Vienna Construction Projects: Redirection of Project Management Critical Success Factors—More Focus on Stakeholders and Soft Skills Development

Although research interest in project management is increasingly directed at analyzing development trends in different business environments, the public sector in this respect has received surprisingly little intention. This paper analyzes the perception of the relevance of particular project management critical success factors among project managers and other project stakeholders in the public sector with relatively high organizational project management maturity. The main focus of research is the city of Vienna and its construction projects. An extensive quantitative survey showed the changing perceptions of the key projects’ success factors—namely, strengthening the importance of developing soft skills and stakeholders’ management.

A fuzzy synthetic evaluation analysis of operational management critical success factors for public-private partnership infrastructure projects

PurposeThe purpose of this paper is to identify the factor groupings of a set of 19 critical success factors (CSFs) associated with managing public-private partnership (PPP) projects at the operational stage and examine the most significant factor grouping using fuzzy synthetic evaluation (FSE) technique.Design/methodology/approachThe paper adopted a comprehensive review of the pertinent literature and an empirical questionnaire survey geared towards targeted international PPP experts. Survey responses were analysed using factor analysis and FSE modelling.FindingsThe results from factor analysis show five CSF groupings (CSFGs) for managing operational PPPs. These are proficient service delivery and adequate legal structures, simplified payment mechanism and consistent project monitoring, effective contract variations management, suitable stakeholder management mechanism and environmental health and safety control. The FSE modelling shows that “simplified payment mechanism and consistent project monitoring”, is the most critical CSFG. The operational management CSFs under this grouping are acceptable level of user fee charges, efficient and well-structured payment mechanism, consistent project performance monitoring and long-term demand for public facility.Research limitations/implicationsThe major limitation lies in the low sample size that was used for analysis; however the years of research and/or industrial experience of respondents and the wide coverage of different cultural backgrounds (18 countries from five regions globally) contribute to the authenticity of the survey responses. Future research should adopt interviews and case study analysis to unravel CSFs in managing operational PPPs.Originality/valueThe findings of this study are considerably beneficial to both public authorities and private operators. They inform practitioners of the strategic procedures and measures to employ in optimising the operational performance of PPP projects. Further, the methodology employed allows project management experts to reliably select the operational management CSFs for their projects.

A systematic literature review on total quality management critical success factors and the identification of new avenues of research

PurposeThe purpose of this paper is to present a systematic literature review to identify new avenues of research in line with the ongoing changes in quality and management required to firms, especially regarding customers.Design/methodology/approachThis study uses a systematic review of the literature contained in the three databases Ebsco, JSTOR, and Springerlink and on the search engine Google Scholar.FindingsAn analysis of the literature identifies three different clusters of papers: “identification” papers, which show that customer focus has gained importance in recent times; “implementation” papers, which highlight that a general or shared model or scale to successfully implement total quality management (TQM) does not yet exist; and “impact-on-performance” papers, which show that few studies have considered the relationship between TQM and the issues of both marketing and performance, underlining the most significant gap in the TQM literature.Research limitations/implicationsThis study is limited by the small number of databases and search engines used and by the restricted number of keywords used in searching these sources.Practical implicationsThis work highlights a gap in the existing research and thus an incomplete consideration of the interplay between management, marketing, and quality issues, all centered on customers and other stakeholders. Researchers and firms are thus advised to adopt a wider view that considers the role of the quality process to support the firm’s engagement of customers in activities that enhance both the customer role and customer satisfaction.Originality/valueThis study uses a systematic literature review to review all critical factors of TQM and identifies new research avenues and different approaches to implementing TQM, focusing on the central role that customers play in achieving firm success.

Influence of knowledge management critical success factors on organizational performance in Nigeria construction industry

Knowledge management (KM) is a rising interest in today’s business, great number of construction industry turning to knowledge management is gradually increasing because of its definite benefit realize. In project-based industry such as construction, KM is being viewed as a critical success factor in the everyday business of the society. Two hundred and fifteen designated project managers in the Nigerian construction industry were selected using stratified random sampling. A hypothesized model of critical success factors (CSF) of KM, and organizational performance (OP) was tested using structural equation modeling approach (observed variable), and a proposed model was therefore developed. Nine constructs of CSF with their reliability and Cronbach’s Alpha coefficient of 0.87, 0.82, 0.74, 0.92, 0.87, 0.82, 0.90, 0.71 and 0.70 were tested. All the CSF loadings demonstrated a significant level of 0.94 on the OP. The study serves as a guide to the construction industry on the effect of each CSF outline and deepened reflectiveness of the surpassing role of effective knowledge management in the construction industry. Key Words: Organizational performance, Knowledge management and Critical success factors

Knowledge Management Critical Success Factors and the Innovativeness of KIBS Companies

The purpose of this paper is to examine the influence of two critical success factors for knowledge management (i.e. leadership and support by the management, motivational practices) on the innovativeness of knowledge-intensive business service (KIBS) companies in the SMEs sector. A sample of 400 companies (KIBS SMEs) located in the Pomeranian District in Poland was selected. The questionnaire was designed to measure knowledge creation and knowledge sharing, team working, professional development and innovation performance. The findings indicate that companies with stronger leadership and support by the management and which employ motivational practices are more innovative than their competitors. This paper provides evidence of the significance of the critical success factors selected for KM in innovation processes. The research opens up the discussion on the relationship between KM critical success factors and company innovativeness. On the basis of the findings, managers in KIBS companies would do well to pay attention to managerial practices which foster the knowledge and professional development of employees, as these practices influence a company’s innovativeness. For academics, this paper sketches out fields for further research in this area to be conducted in other countries and sectors. DOI: http://dx.doi.org/10.5755/j01.ee.25.4.6494

The Relationship between Total Quality Management Critical Success Factors and Knowledge Sharing in a Service Industry

Total quality management (TQM), its components, techniques and principles are extensively accepted by scholars as a comprehensive philosophy for improving organizational performance (OP). Moreover, findings suggest that a prerequisite for successfully implementing TQM is exchanging knowledge in the organization. However, the number of studies addressing the mentioned issue is limited. Also, the nature of knowledge and its interactions with TQM are not properly investigated. Current study investigates the role of employees’ different forms of knowledge sharing appreciation in their tendency to use TQM critical success factors (CSFs). In order to do so, knowledge sharing was divided into two categories of explicit and tacit, and the employees of the IT department of one of the largest companies in Middle East were selected and grouped based on their knowledge sharing characteristics. Further, ten categories were identified for TQM CSFs, and the employees’ appreciation of CSFs were measured. The data were gathered through two questionnaires. Finally, the subjects were plotted and grouped using Tacit–Explicit Analysis. The results indicated that while both Tacit and Explicit knowledge sharing positively correlates with CSF appreciation, a simultaneous increase in both types can bear much fruitful positive results.

A grey-based DEMATEL model for evaluating business process management critical success factors

Although business process management (BPM) is an important organizational practice for improving operational competitiveness of organizations, research has shown that as many as 60–80% of BPM initiatives are unsuccessful. This study provides a methodology to evaluate BPM implementation critical success factors (CSFs) that can aid project managers make proper BPM investment strategies. Through a review of the literature, eight CSFs for the successful implementation of BPM are identified. To help advance research on the implementation of BPM, this paper uses multi-site field study data with a novel grey-based DEMATEL (the decision making trial and evaluation laboratory) approach to visualize the structure of complicated causal relationships between these CSFs and obtain the influence level of these factors. The field study data uses three Chinese manufacturers as the setting. The four most important factors found in the field study, from amongst the identified CSFs, include Strategic alignment, Top management support, Project management and a Collaborative environment. We also found a number of direct and indirect relationships amongst the CSF factors. Insights into the application of the technique and results from both a research and managerial perspective are presented. Aggregate analysis for the methodology and future research directions are also introduced in the final section.

Investigating knowledge management critical success factors in carpet industry

Article history: Received March 25, 2012 Received in revised format 25 September 2012 Accepted 8 October 2012 Available online October 13 2012 This paper presents an empirical study to learn more about challenges in carpet industry using factor analysis. The proposed study of this paper designs a questionnaire consists of 51 questions in Likert scale and distribute it among experts in Carpet industry. We have analyzed the data using factor analysis and deleted 10 most redundant questions. Cronbach alpha was calculated as 0.88 for the remaining questions, which is well above the minimum desirable limit. We have also managed to remove six more questions using principal axis factoring leaving 8 basic components including 35 different questions. The proposed study of this paper has categorized eight factors including specialized relationships, knowledge coordinator, knowledge tool, knowledge organization, knowledge processes, knowledge chain, knowledge hardware and Knowledge feasibility study. Investigating details of the results of each eight items could help us build better strategies to help this industry grow faster and more reliable in today's business world. © 2012 Growing Science Ltd. All rights reserved.

Managing the Beautiful Noise: Evidence from the Neil Diamond Show!

This research identified and ranked the importance of visitors’ critical management aspects or critical success factors for a memorable and satisfactory visitor experience at a major music event in South Africa. The research specifically focussed on the Neil Diamond concerts held in South Africa during 2011. Six CSFs were identified namely (in order of importance) General Management; Venue and Technical Aspects; Marketing; Accessibility and Parking; Amenities and Catering; and Souvenirs. Successful management of these CSFs will ensure that major music events retain satisfied visitors and remain competitive over the long term.

Citizen Relationship Management Critical Success Factors: an empirical study of Municipality of Tehran

Nowadays, governments realise that they must deliver services to citizens efficiently and effectively in a customised way to citizens' needs. These changes lead governments to Citizen Relationship Management (CzRM). The same as many new technologies; CzRM has faced many implementation failures. This paper presents a model for assessing critical success factors (CSFs) of CzRM strategies and their effects on successful CzRM implementation. Municipality of Tehran was chosen as a case and quantitative methods were selected with explanatory research approach by means of a survey strategy. The findings show that all of the CSFs are highly correlated with CzRM success.